Avoid using unfair business practices against consumers
Avoid misleading your customers about price, quality and value
You can not mislead or deceive your customers. Find out what you can and can’t do when describing or advertising your products.
Avoid making false claims about products or services
You can not make false or misleading claims. Find out what you must tell your customers, and what other types of conduct could be misleading.
Avoid making false and misleading claims about Indigenous souvenirs and artwork
You can not make false and misleading claims about Indigenous souvenirs and artwork. To ensure representations made on Indigenous souvenirs and artwork are correct follow the best practice guidelines.
Avoid using unfair business tactics
Find out what sorts of sales practices class as unconscionable conduct. You must never deal or engage in these kinds of practices.
Claims about country of origin
Find out about country of origin claims. Learn about what these standards are, and what they each mean.
Illegal selling methods
Referral selling and pyramid selling are illegal. Learn about them and find out how to avoid these practices.
Fuel price reporting trial
All fuel retailers in Queensland are required to report fuel prices and fuel price changes as part of a two-year trial. The fuel price information is then published to consumers via various fuel price websites and apps.
Identifying dark patterns in your business practices
Understand when tactics you use in your business are used to trick consumers into spending more or giving you their personal data when buying your goods and services.