People experiencing domestic and family violence or sexual violence
Call Triple Zero (000) and ask for police if you are in a dangerous or life-threatening situation.
Domestic and family violence and sexual violence can make you feel unsafe in your home.
Help is available whether you choose to leave or stay.
If you need to leave your home urgently
If you’re experiencing domestic and family violence and need emergency accommodation, contact DV connect:
- Womensline: 1800 811 811
24 hours, 7 days
- Mensline: 1800 600 636
9am–midnight, 7 days
If you’ve experienced sexual violence and need to leave urgently, contact Sexual Assault helpline:
- Phone: 1800 010 120
7:30am–11:30pm, 7 days
You can also contact Victim Connect:
- Phone: 1300 318 940
24 hours, 7 days
How we can help
We can connect you with appropriate help to ensure you and your children are safe. Housing Service Centre (HSC) staff will ask some questions to provide appropriate help.
We can also share details with other services with your consent if you would like to talk with them about how they can help.
Flexible Assistance Package
Flexible Assistance Packages support Queenslanders experiencing domestic, family or sexual violence.
We will work with you and your support services to source cost-effective, essential goods needed immediately to access or maintain housing such as:
- removalists to relocate your belongings to a safe property
- basic furniture, fridge, or washing machine, where you have left things behind when you fled
- basic repairs to damage caused by the person using violence and you’re staying at the home.
Protections for people experiencing domestic and family violence
The law provides options for people experiencing domestic and family violence to feel safe in their homes.
If you’re unsafe or are worried that the violence will affect your tenancy, please contact your nearest Housing Service Centre.
You have the right to:
- change your public housing property locks without our consent—or you can ask us to do this on your behalf.
- leave your public housing property immediately.
If you leave your public housing property, you won't be responsible for the following costs:
- property damage caused by domestic and family violence
- goods left behind at the public housing property.
The Residential Tenancies Authority (RTA) provides information about your rights if you want to either:
- leave a tenancy due to domestic and family violence
- want to safely continue a tenancy.
If you’re paying a mortgage or own your home and you need to leave the property due to safety concerns, you can contact your nearest Housing Service Centre for help and advice.
If you’re worried about what this means for your mortgage payments, contact your bank. Many banks have trained staff who can talk confidentially with you about your mortgage options.
Mortgage relief loans
A Mortgage Relief Loan provides short-term help to people who are having difficulties with their home loan repayments due to an unexpected crisis. The loan is interest free with no application fees or ongoing charges.
More information
For people impacted by domestic and family violence, learn about more support services and ways to stay safe.
For people impacted by sexual abuse and assault, learn more about more services and help for sexual abuse and assault.