Where to get help - coronavirus (COVID-19)

In case of emergency

Call Triple Zero (000) if you:

  • are so breathless you’re unable to say short sentences when resting
  • suddenly find it hard to breath or your breathing has gotten worse
  • cough up blood
  • feel cold and sweaty, with pale or blotchy skin
  • have a rash that looks like small bruises or bleeding under the skin and doesn’t fade when you roll a glass over it
  • collapse or faint
  • feel agitated, confused or very drowsy
  • stop urinating or are urinating much less than usual.

Queensland Government helplines

National Coronavirus Helpline (NCH)

Phone: 1800 020 080

To find out about more about your symptoms, check out the healthdirect Australia COVID-19 Symptom and Antiviral Eligibility Checker.

The NCH can provide you with information and advice on COVID-19 test results, symptoms, health risk, self-care and managing COVID-19.


Phone: 13 42 68

134 COVID can provide information on general enquiries, restrictions, vaccinations, testing and other COVID-19 advice.


Phone: 13 43 25 84

Get free and confidential health advice from a registered nurse. Available 24/7.

COVID-19 health services

Vaccination booking

Visit Getting vaccinated to book your vaccination appointment or find a walk-in vaccination location near you.

Testing centres

Phone: 134 COVID (13 42 68)

Call or visit COVID-19 testing in Queensland to find private COVID-19 testing centres.

Disability support services

National Relay Service

TTY standard users: 133 677

Speak and Listen (speech-to-speech relay) users: 1300 555 727

The National Relay Service provides assistance communicating over the phone if you are deaf or have a hearing or speech impairment.

TTY Emergency Relay Service

Phone: 106

This service is available 24/7 for those with hearing or speech impairment.

  • Contact police, fire or ambulance directly through a TTY (teletypewriter or textphone)
  • You cannot text or dial this number from an ordinary phone
  • You will be asked if you want police (type PPP), fire (type FFF) or ambulance (type AAA)
  • Speak and Listen (or voice carry over) users only need to say aloud 'police', 'fire' or 'ambulance'

Disability information helpline

Phone: 1800 643 787

Call or visit the Disability information helpline to find information and referrals about COVID-19 for individuals, families, carers and support workers.

National Disability Insurance Scheme (NDIS)

Phone: 1800 800 110

For the latest advice, information and support for Queenslanders with a disability, call or visit the NDIS website.

Queenslanders with Disability Network

Phone: (07) 3252 8566

Call or visit the Queenslanders with Disability Network website for information, services and support.

Aboriginal and Torres Strait Islander support services

Aboriginal and Torres Strait Islander peoples COVID-19 vaccination helpline

Phone: 1800 020 080 (option 5)

Make the Choice

Visit the Make the Choice website to access a COVID-19 information, support and services for Aboriginal and Torres Strait Islander peoples.

National Aboriginal Community Controlled Health Organisation (NACCHO)

Visit the National Aboriginal Community Controlled Health Organisation (NAACHO) website to find your local NACCHO member or affiliate near you.

COVID-19 vaccination and testing clinics for Aboriginal and Torres Strait Islander peoples

Visit the COVID-19 vaccination and testing clinics for Aboriginal and Torres Strait Islander peoples website to:

  • book your vaccination appointment
  • find a walk-in vaccination location near you
  • locate a testing clinic.

Multicultural support services

Multicultural Connect Line

Phone: 1300 079 020

The Multicultural Connect Line is a Queensland-wide service for people from multicultural backgrounds whose lives have been affected by the COVID-19 pandemic.

They provide support and information in your language and:

  • find support services for you regardless of your visa status
  • can help you manage stress and worries.

Translating and Interpreting Services

Phone: 13 14 50

Call the Translating and Interpreting Service (TIS) to organise an interpreter in your language to help you communicate with a health service.

You can also visit Translating and Interpreting Service (TIS National) for more information.

Mental health and wellbeing support services


Phone: 13 11 14

Lifeline offers an immediate, free and confidential helpline support by a trained Crisis Supporter for people who are feeling overwhelmed or having difficulty coping or staying safe. Available 24/7.

Beyond Blue

Phone: 1300 22 4636

Beyond Blue provides 24/7 support to address issues related to depression, anxiety disorder, suicide and other mental health-related issues.

Mental health access line

Phone: 13 MH CALL (1300 642 255)

13 MH CALL offers support, information, advice and referral to a mental health service. Available 24/7.

LGBTQIA+ support


Phone: 1800 184 527

QLife has anonymous peer support and referral assistance for LGBTQIA+ community members, friends and families from trained LGBTQIA+ community members across the country.

Call or visit the QLife website to access web support.

Financial and other support services

Pandemic Leave Disaster Payment

Check your eligibility for the Pandemic Leave Disaster Payment if you have been told by a health official to self-isolate.

Available support for Queensland businesses

If you are a business owner, you can check your eligibility for financial assistance or support from state, federal and local governments.

Community recovery hotline

Phone: 1800 173 349

The community recovery hotline provides support for Queenslanders in isolation who have no other means of support by providing non-contact delivery of essential food and medication, and social and emotional support for those self-isolating.