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The Queensland Government is now in caretaker mode until after the state election. Minimal updates will be made to this site until after the election results are declared.

Interstate Ambulance Treatment and Transport

Visitors to Queensland

The QAS operates under the Ambulance Service Act 1991 and in accordance with this Act, any person who utilises the services of the QAS and is not a permanent resident of Queensland is responsible for the payment of any invoice issued to them.

Visitors from other Australian states

New South Wales residents

Pensioner / health care cardholder: If you held one of these cards at the time of your Emergency or Ambulance Call Out transport in Queensland, the Ambulance Service of NSW can pay your account. To complete this account please forward the invoice with a photocopy of the front and back of your concession card to: Ambulance Service of NSW, QAS Interstate Accounts Clerk, PO Box 15, Dubbo, NSW 2830.

Non-emergency transports: Please note that Ambulance Service of NSW is unable to pay this account, and it is your responsibility. eg. transports hospital to hospital transfers.

Private health fund membership: An ambulance levy is included in your basic hospital coverage with a registered private health fund. If you have coverage please forward the whole invoice to your health fund immediately for processing. Do not pay this account.

All other NSW residents: If you are not eligible under the above schemes immediate payment of this invoice is required.

ACT residents

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

All other ACT residents: If you do not have private health and/or ambulance cover immediate payment of this invoice is required.

Victoria residents

Pensioner / health care cardholder: If you held one of these cards, valid at the time of the ambulance transport in Queensland, Ambulance Victoria will pay the account. Please forward this invoice with a photocopy of both sides of your card to Accounts Receivable Department, Ambulance Victoria, Locked Bag 9000, Ballarat Mail Centre, VIC 3354.

Victoria Ambulance Service member: If you are a Victoria Ambulance Service Member you do not have to pay this invoice. Please forward this invoice with your member number to Accounts Receivable Department, Ambulance Victoria, Locked Bag 9000, Ballarat Mail Centre, VIC 3354.

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing.

All other Victorian residents: If you are not eligible under the above schemes immediate payment of this invoice is required.

Tasmania residents

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing.

All other Tasmanian residents: If you do not have private health and/or ambulance cover immediate payment of this invoice is required.

South Australia residents

South Australia Ambulance Service (SAAS) members with interstate cover: If you are a member of the SAAS and have ambulance cover for insterstate ambulance services, please forward this invoice with your member number to South Australia Ambulance Service, GPO Box 3, Adelaide, SA 5001 for processing and payment. For queries, please contact 1300 136 272.

*The SAAS has historically covered ambulance service transport on behalf of SA residents who hold Ambulance Cover membership.  The SAAS has reviewed this practice and has recently announced the launch of a tiered scheme, with policyholders able to purchase interstate cover for an additional amount.  The new pricing structure applies to all new memberships and renewals issued from November 1, 2016. This change will be implemented progressively until November 2017. The SAAS will maintain nationwide coverage for (South Australia Ambulance Cover (SAAC) members for anyone renewing their annual membership before November 1, 2016.

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

All other South Australia residents: if you are not eligible under the above schemes immediate payment of this invoice is required.

Western Australia residents

Aged pensioner cardholder: If you held this card at the time of your emergency ambulance transport in Queensland, St John Ambulance Service will pay the account. Please forward this invoice with a photocopy of your card to St John Ambulance Australia (WA) PO Box 183, Belmont, WA 6984.

Private health fund membership or HBF / Medibank and St John Ambulance member: If you are covered for ambulance services through a private health insurer or St John Ambulance, please contact your health insurer or St John Ambulance (WA) Inc for advice on payment of this invoice.

All other Western Australia residents: If you are not eligible under the above schemes immediate payment of this invoice is required.

Northern Territory residents

St John Ambulance Service subscription scheme member: If you are a member of the ambulance subscription scheme, St John Ambulance Service will pay the account. Please forward this invoice along with your membership number to St John Ambulance (NT) Inc, PO Box 40221, Casuarina, NT 0811.

Private health fund: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

All other Northern Territory residents: If you are not eligible under the above schemes immediate payment of this invoice is required.

Eligible veterans

If you hold a Gold Card issued by the Department of Veterans’ Affairs (DVA) please notify the Queensland Ambulance Service of your DVA file number.

International visitors

International residents visiting Queensland are encouraged to establish contact with a travel agent to enquire about options for ambulance cover whilst visiting Queensland.

Information for Queensland Residents - interstate ambulance treatment and transport

 

13 HEALTH (13 43 25 84)

If it's not an emergency, but it could be serious call 13 HEALTH (13 43 25 84).

The Queensland Health phone line is operated by qualified staff who can give you confidential advice 24 hours a day 7 days a week (local call costs apply, calls from mobile phones may be charged at a higher rate).

In an emergency always dial Triple Zero (000).

Last updated
20 March, 2017
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