Queensland Ambulance Treatment and Transport
Information for visitors to Queensland
The Queensland Ambulance Service (QAS) operates under the Ambulance Service Act 1991 and in accordance with this Act, any person who utilises the services of the QAS and whose principal place of residence is not Queensland is responsible for the payment of any invoice issued to them.
Note: Medicare does not cover the cost of ambulance services in Queensland.
Service provided | Fee per service |
|---|---|
Ambulance Transport:
| |
Emergency transport Code 1 and Code 2 (flat rate) | $1,508.64 |
Non-emergency transport Code 3 and Code 4 (first 50 kilometres) | $558.85 |
Each kilometre or part of a kilometre in excess of 50 kilometres | $2.27 |
Ambulance Treatment No Transport (Callout) the greater of: | |
Minimum fee | $153.22 |
Each kilometre or part thereof travelled by the ambulance vehicle | $20.82 |
Maximum fee | $1,508.64 |
Casualty Room Consultation: | $25.76 |
Exemption from payment for ambulance services
You may be exempt from payment if at the time of your ambulance service:
- You were under 25 and a full-time student at an educational institution in Queensland.
- Please provide a letter from your educational institution confirming that you are under 25 and enrolled full-time at the time of your ambulance service.
- You were under 25 and a full-time student at an educational institution in another State or a Territory and a child of a person whose principal place of residence is in Queensland. Please provide the following:
- Proof of Queensland residency from the parent who lives in Queensland, and
- Proof that you are the son or daughter of the Queensland resident, and
- A letter from your educational institution confirming that you are under 25 and enrolled full-time at the time of your ambulance service.
- You held an eligible Department of Veterans’ Affairs (DVA) card.
- Please provide copies of your DVA Gold or White card.
- You were covered by a Workers' compensation claim under the Workers' Compensation and Rehabilitation Act 2003 or Motors Accident Insurance Fund.
To submit a request for exemption from payment of a QAS invoice, including the necessary residency and other evidence etc., please contact the QAS via the contact details provided below:
Queensland Ambulance Service
c/- Queensland Shared Services
GPO Box 173
Brisbane QLD 4001
Phone: (07) 5479 7200
Email: mcy.debtadmin@chde.qld.gov.au
Visitors from other Australian states and territories
There are no reciprocal arrangements between the QAS and interstate ambulance services for the provision of ambulance services and as such you are responsible for the cost of services and are required to pay this invoice in full.
If you held private health insurance with ambulance cover at the time of your ambulance service, you should advise your insurer and check your coverage.
You may also be eligible to have your QAS invoice paid by your home State or Territory ambulance service:
New South Wales
NSW pensioner or health care cardholder
If you held one of these cards at the time of your emergency treatment or transport in Queensland, the NSW Ambulance may pay your invoice. Please forward your QAS invoice with a photocopy of the front and back of your concession card via post to:
NSW Ambulance
Interstate Revenue Clerk
PO Box 15
Dubbo NSW 2830
Or via email: AMBULANCE-FinanceRevenueWestern@health.nsw.gov.au
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
Australian Capital Territory (ACT)
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
All other ACT residents
If you do not have private health or ambulance cover, payment of your QAS invoice is required.
Victoria
Victorian pensioner or health care cardholder
If you held one of these cards, valid at the time of your ambulance treatment or transport in Queensland, Ambulance Victoria may pay your invoice. Please forward your QAS invoice with a photocopy of both sides of your card via post to:
Accounts Receivable Department
Ambulance Victoria
Locked Bag 9000
Ballarat VIC 3354
Or via email: accountsreceivable@ambulance.vic.gov.au
Victoria Ambulance Service membership
If you held Victoria Ambulance Service Membership, valid at the time of your ambulance treatment or transport in Queensland, Ambulance Victoria may pay your invoice. Please forward your QAS invoice with your member number to the above address.
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
Tasmania
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
All other Tasmanian residents
If you do not have private health and/or ambulance cover, payment of your QAS invoice is required.
South Australia
South Australia Ambulance Service (SAAS) membership
If you held SAAS membership, with ambulance cover for interstate ambulance services, valid at the time of your ambulance treatment and/or transport in Queensland, South Australia Ambulance Service may pay your invoice. Please forward your QAS invoice with your member number via post to:
South Australia Ambulance Service
GPO Box 3
Adelaide SA 5001
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
Western Australia
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
All other Western Australian residents
If you do not have private health and/or ambulance cover, payment of your QAS invoice is required.
Northern Territory
St John Ambulance NT membership
If you held St John Ambulance NT membership, valid at the time of the ambulance treatment and/or transport in Queensland, St John Ambulance NT may pay your invoice. Please forward your QAS invoice with your member number via post to:
St John Ambulance Australia (NT) Inc.
PO Box 40221
Casuarina NT 0811
Private health fund membership
If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.
International visitors
There are no reciprocal arrangements for ambulance services in Queensland and overseas visitors. International visitors to Queensland are responsible for the cost of services provided. Please pay your QAS invoice in full. Please request a receipt of your payment to claim through your travel insurance (if applicable).
Payment of account
Use the following QAS bank account details when paying your account:
| Bank Account Name | Queensland Health – Queensland Ambulance Service |
|---|---|
| BSB | 064-013 |
| Bank Account Number | 10000396 |
| Swift Code (for international payments) | CTBAAU2S |
Disputed Invoices
Please contact the QAS if you did not receive the ambulance service or wish to dispute the invoice via the contact details provided below.
Queensland Ambulance Service
c/- Queensland Shared Services
GPO Box 173
Brisbane QLD 4001
Phone: (07) 5479 7200