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Financial literacy and resilience services

The Financial Resilience program can help you improve your financial knowledge, access affordable financial products and manage the factors that are contributing to your financial difficulties. 

Financial resilience workers and counsellors can provide financial education and advice and manage individual cases for those in need. 

Financial resilience workers build your capacity to understand your financial situation by:

  • looking at ways in which credit works
  • helping you develop and maintain budgets
  • undertaking straightforward negotiations with creditors
  • linking you with specialist support services (e.g. gambling help, drug and alcohol services)
  • helping you access low cost financial products such as no interest loans.

Qualified financial counsellors are able to help resolve more complex financial problems, and can undertake complex negotiations with creditors about restructuring debts if necessary. 

Find help from one of the following funded organisations:

Brisbane

Kyabra Community Association
Financial Counselling Service—Inala
Address: Richlands Community Centre (formerly known as Richlands State School) 75 Old Progress Road Richlands Qld 4077
Phone: (07) 3373 9499
Website: Kyabra Community Association

UnitingCare Community
Financial Counselling Service—Chermside
Address: 766 Gympie Road Chermside Qld 4032
Phone: 1800 007 007
Website: UnitingCare Queensland

Wesley Mission Brisbane
Financial Counselling Service
Address: 316 St Pauls Terrace Fortitude Valley Qld 4006
Phone: 1800 448 448
Website: Wesley Mission Brisbane

Central Queensland

UnitingCare Community
Financial Resilience Service—Maryborough
Address: 276 Alice Street Maryborough Qld 4650
Phone: (07) 4122 9000
Website: UnitingCare Community   

The Salvation Army
Financial Counselling Service
Address: 44 Alford Street Kingaroy Qld 4610
Website: The Salvation Army

UnitingCare Community
Financial Resilience Service—Bundaberg
Address: 3a River Terrace Bundaberg Qld 4670
Phone: (07) 4153 8400
Website: UnitingCare Community

UnitingCare Community
Financial Resilience Service—Hervey Bay
Address: 95 Old Maryborough Road Pialba Qld 4655
Phone: (07) 4191 3100
Website: UnitingCare Community

Anglicare Central Queensland
Financial Counselling  Service
Address: 160-164 Musgrave Street Rockhampton Qld 4700
Phone: (07) 4837 5300
Website: Anglicare Central Queensland

UnitingCare Community
Financial Resilience Service—Rockhampton
Address: 229 Musgrave Street Berserker Qld 4701
Phone: (07) 4930 7300
Website: UnitingCare Community

Anglicare Central Queensland
Financial Counselling  Service—Gladstone
Website: Anglicare Central Queensland

Far North Queensland

Indigenous Consumer Assistance Network (ICAN)
Financial Counselling Service—Tablelands
Check ICAN website for locations
Phone: 1300 369 878    

Indigenous Consumer Assistance Network (ICAN)
Financial Counselling services—Torres Strait
Check ICAN website for locations
Phone: 1300 369 878 

Indigenous Consumer Assistance Network (ICAN)
Financial Counselling Services—Cape York
Check ICAN website for locations
Phone: 1300 369 878 

UnitingCare Community
Financial Counselling  Service—Cairns
Address: 188-198 Aumuller Street Bungalow Qld 4870
Phone: 4050 4955
Website: UnitingCare Queensland

North Coast

Deception Bay Neighbourhood Centre
Financial Counselling  services—Redcliffe/Deception Bay
Address: 24 Endeavour Street Deception Bay Qld 4508
Phone: (07) 3204 2022
Website: Deception Bay Neighbourhood Centre

United Synergies Ltd
Financial Counselling Service—Maroochydore
Address: Suite 17 Newspaper Place 1 Dalton Drive Maroochydore Qld 4558
Phone: (07) 5442 4277
Website: United Synergies Ltd

United Synergies Ltd
Financial Counselling  Service—Nambour
CHIME office, 16 Arundall Street Nambour 4560 (outreach service)
Phone: (07) 5442 4277
Website: United Synergies Ltd

United Synergies Ltd
Financial Counselling Service—Tewantin
Address: 12-14 Ernest Street Tewantin Qld 4565
Phone: (07) 5442 4277
Website: United Synergies Ltd

Community Action Youth Service
Financial Counselling Service—Gympie
Address: 24 Lawrence Street Gympie Qld 4570
Phone: (07) 5482 6188
Website: Community Action Inc.

Community Action Housing Service
Financial Counselling Service—Gympie
Address: 22 Nash Street Gympie Qld 4570
Phone: (07) 5482 8959
Website: Community Action Inc.

North Queensland

The Salvation Army
Financial Counselling Service—Mount Isa
Address: 4 Helen Street Mount Isa Qld 4825
Phone: (07) 4743 2071
Website: The Salvation Army

UnitingCare Community
Financial Resilience Service—Mackay
Address: 287 Shakespeare Street Mackay 4740
Phone: (07) 4944 2300
Website: UnitingCare Queensland

Centacare North Queensland
Financial Resilience Service—Bowen
Address: 5/36 Powell Street Bowen Qld 4805
Phone: (07) 4786 4158
Website: Centacare North Queensland

South East Queensland

Redland Community Centre Inc.
Financial Literacy and Resilience Service—Redland
Address: 29 Loraine Street Capalaba Qld 4157
Phone: (07) 3245 2117
Website: Redland Community Centre Inc.

Good Shepherd Microfinance (Good Money Store)
Financial Counselling Service—Southport
Address: 16 Nerange Street Southport Qld 4215
Website: Good Shepherd Microfinance

UnitingCare Community
Financial Resilience Service—Gold Coast
Address: 2741 Gold Coast Highway Broadbeach Qld 4218
Phone: (07) 5579 6000
Website: UnitingCare Queensland

South West Queensland

The Salvation Army (Moneycare Lockyer Valley)
Moneycare—Lockyer Valley
Address: Cnr Old College Road & Ford Street Gatton Qld 4343
Phone: (07) 4177 04106
Website: The Salvation Army

UnitingCare Community
Financial Counselling—Ipswich
Address: 39 Limestone Street Ipswich Qld 4350
Website: UnitingCare Queensland

Lifeline Darling Downs and South West Qld Ltd.
Financial Counselling Service
Address: 33 Russell Street Toowoomba Qld 4350
Phone: 1300 991 443
Website: Lifeline Darling Downs