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Compliments and Complaints

The  Public Service Commission encourages customer feedback as we recognise that this  is essential to improving our customer service.

Do you  wish to:

Please not that the Queensland Government privacy  statement may apply to  compliments and complaints processes.

Customer compliment

If you  would like to offer a compliment to the PSC and/or one of our team members,  please email us with some details (who, why, when) and we will pass on the message.

Customer complaints

We are  committed to a positive complaints management environment. Our complaints management system enables us  to effectively manage all feedback and complaints in an accountable,  transparent, timely and fair manner.

The  objectives of the PSC’s Customer Complaints Management Policy are to ensure:

  • a readily accessible complaints process and  information for all persons regardless of background and circumstances
  • fair, accountable, transparent and responsive  management of complaints
  • all complainants are treated equitably
  • business improvement opportunities are identified  and implemented.

The  policy applies to a written or verbal complaint made by a person (the  complainant or other authorised person) who is directly affected by the service  or action of the PSC and/or our Staff.

Customer complaints are attended to as a matter of  priority. Timeframes for resolution vary  according to the complexity of the matter. These are detailed in the complaints management policy.

To lodge your complaint:

  • Email us
  • Send via post: Attn: Complaints Co-ordinator, Public  Service Commission, PO Box 15190, Brisbane QLD 4002
  • Telephone us: (07) 3003 2800