How we help consumers in disputes with businesses
Find out how we can help you when you have a problem with a business.
Talk to the business first
Find out how to complain over the phone, by email or in writing to a business. Download sample letters and get tips for achieving your outcome.
Consumer complaint contacts
Find a list of organisations that can help in your dispute. Get details for general complaints, product safety, scams and industry-specific complaints.
Understand the complaint process
Learn about our process for consumer, business or product safety complaints. This can help you decide about the best way to make your complaint.
Make a product safety complaint
Find out about making a complaint about an unsafe product. Get details of what you need to say and how to tell us.