Register as a Play On! Learn to Swim activity provider
Applications for Play On! Learn to Swim vouchers are now open for eligible families with a valid Health Care or Concession card.
On this page
Play On! Learn to Swim activity providers are swimming organisations or businesses that deliver eligible swimming activities in Queensland.
All activity providers must be affiliated with a relevant peak body and be registered in Enquire, apply and be approved as an activity provider before they accept and redeem vouchers.
Once approved, activity providers are added to the Play On! Learn to Swim activity provider directory.
Note: If you are already registered as an activity provider for other voucher programs, like Play On! Sports Vouchers, you must register separately to become an approved Play On! Learn to Swim activity provider.
Key dates
- 27 October 2026: Applications open for parents, carers or guardians to apply for vouchers
- 11 June 2027: Applications will close (unless exhausted earlier)
- 18 June 2027 (5pm): Final date for vouchers to be presented to a registered activity provider
- 25 June 2027 (5pm): Final date for activity providers to redeem vouchers
Check if your organisation is eligible to be an activity provider
Only approved, Play On! Learn to Swim activity providers can accept Play On! Learn to Swim vouchers from a parent, carer or guardian.
Play On! Learn to Swim vouchers can only be used with approved Learn to Swim activity providers. They cannot be used with Play On! Sports Voucher activity providers, and vice versa.
What Play On! Learn to Swim vouchers can be used for
| Include | Exclude |
|---|---|
| Membership, registration or participation fees for an eligible activity up to $150 | Individual items such as including but not limited to swimmers, goggles, swimming equipment or travel costs. |
Applying to be a Play On! Learn to Swim Activity Provider
Check the activity provider directory to find out if your organisation is already registered. If not, follow the steps below to register.
- Create an Enquire account.
- Add your organisation to a business registration. The accountable officer should be the most senior person within the organisation such as the President, Chief Executive Officer, Chairperson or Principal.
- Complete the activity provider application by:
- clicking ‘Apply’ to register as an provider for Play On! Learn to Swim vouchers (this is located on the home page)
- uploading the organisation’s bank statement which needs to exactly match the organisation’s legal name. The statement must be less than 3 months old. The department will not accept online printouts, transaction listings, account confirmations, screen captures, mobile app screenshots.
- There are two phases to the process. Once registered with your own email address (phase 1) you will need to apply to create a business account in the organisation’s legal name using the club/organisation email address (phase 2). (As shown on the ABN Register)
- Read and agree to the terms and conditions.
After you have completed your registration process, you will receive an email confirming the outcome. Once approved, your organisation may accept and redeem Play On! Learn to Swim vouchers.
If your organisation is incorporated under an Act, please check your organisation’s legal name. If this legal name does not match the name on the Australian Business Register (ABR), your organisation must update the ABN to reflect the current legal name.
All non-incorporated organisations will need to demonstrate affiliation with at least one of the following:
- Australian Swim Schools Association
- AUSTSWIM
- Royal Life Saving Society Queensland; or
- Swim Australia
If the funds have not been paid into your bank account:
- check your spam or junk email for the remittance advice.
- remittance advice is emailed to the primary contact email set-up in Enquire.
You can update your bank account, email, or contact details in your Enquire account. If you have updated your bank account details, email a copy of your updated bank statement to playonswimvouchers@sport.qld.gov.au
- The Play On! Learn to Swim activity provider locator only allows one location per activity provider.
- Where a Play On! Learn to Swim activity provider has multiple sites, register using the activity providers central address as the initial point of contact and tick/select that activities are provided in various locations.
- Provide the department with a list of all locations by emailing playonswimvouchers@sport.qld.gov.au.
Redeeming Play On! Learn to Swim vouchers
When your organisation has been approved as a Play On! Learn to Swim activity provider, you may accept vouchers from parents, carers, or guardians.
Play On! Learn to Swim vouchers can only be redeemed within the Enquire system, which is not integrated with any other organisation’s websites or systems.
- Login to your account, click on the ‘Redeem Voucher’ button.
- Check your organisation and bank details are still current and correct or edit to update.
- Read the terms and conditions and tick the box if you agree.
- Click ‘Save’ to proceed.
- Enter the voucher number and check the voucher details to confirm you are redeeming the correct voucher.
- Select the participation activity from the drop-down.
- Enter the full participation fee for the child/young person.
- Fees are to be entered as the full amount that a child/young person is charged (rounded up to the nearest dollar) for participation fees (not the $150 voucher amount).
- The voucher redemption amount will automatically populate as the participation fee up to $150.
- If you have more vouchers to redeem, ensure ‘Redeem another voucher’ is ticked and click ‘Redeem’.
- If you are redeeming another voucher, check that the participation fee entered is correct. The system will automatically carry forward the amount from the previous redemption, so you may find it easier to process vouchers in batches with the same participation fee.
- If you don’t have any more vouchers to redeem, untick ‘Redeem another voucher’ and click ‘Redeem’.
- Remittance advice (including voucher numbers) will be sent to the key contact’s registered email address.
If you haven’t received the refund 10 business days after completing the redemption process, email playonswim@sport.qld.gov.au and include the:
- voucher number
- child’s name
- date it was redeemed
- your contact details for a response.
- Vouchers can be redeemed as soon as you receive them from a parent, carer or guardian.
- All vouchers must be redeemed by the final redemption date.
- Please note that the Play On! Learn to Swim program may close early if all available vouchers have been allocated. Vouchers are limited, and the department cannot guarantee that every eligible child or young person will receive one.
If you’re having issues registering or redeeming vouchers, email playonswim@sport.qld.gov.au providing details of the issue/s and include a screen shot where possible.
If a child is injured, unwell or changes their mind about participating in the activity:
- The parent will need to discuss cancelling lessons with the activity provider.
- Vouchers cannot be transferred to any other child.
- Activity providers are unable to redeem Play On! Learn to Swim Vouchers for cash, or refund the amount to parents, carers or guardians.
- If your organisation has incurred any costs, this should be deducted from the amount claimed.
- Any unspent funds not transferred to another registered organisation should be returned to the department.
- Parents, carers or guardians can request changes to their Play On! Learn to Swim voucher to the department who will assess each request based on circumstances.
Where a child is not progressing with the lessons, the Play On! Learn to Swim activity provider and parent need to discuss the options for the child, which may include:
- The activity provider deducting any costs incurred from the amount claimed.
- Transferring the lessons to a different activity provider.
- The return of unspent funds to the department.
If you have any further questions, contact playonswim@sport.qld.gov.au
- If the activity provider is not able to provide lessons to a child, then the parent, guardian or carer will need to discuss options with the activity provider directly.
- If the Play On! Learn to Swim voucher has not been redeemed by the activity provider, it should be returned to the parent, carer or guardian so they can present it to another activity provider.
- If the voucher has been redeemed, the parent, carer or guardian and the activity provider can discuss transferring the participation fees to another registered activity provider.
Promote Play On! Learn to Swim vouchers at your organisation
We’ve developed a range of resources to help you promote Play On! Learn to Swim vouchers at your organisation. These materials make it easy to share information with parents and families, helping more eligible kids aged 0-4 learn to swim.
Access the promotional resources.
Other resources
Contact us
- Call 13 QGOV (13 74 68) 8am to 6pm Monday to Friday - excluding public holidays