Dispute support for renters
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Find out who can help with tenancy disputes.
The Residential Tenancies Authority (RTA)
The Residential Tenancies Authority oversees tenancy laws in Queensland.
Services provided by the RTA include:
- web services
- a phone-based tenancy information service
- bond management
- a free tenancy dispute resolution service.
The RTA provides information about your rights and responsibilities as a tenant in the:
These guides cover important information for starting, managing, and ending your tenancy.
If you need information or support, you can call the RTA on 1300 366 311 or submit an online enquiry.
Queensland Statewide Tenant Advice and Referral Service (QSTARS)
QSTARS is a free independent advice and referral service for all Queensland tenants. It is managed by Tenants Queensland and funded by the Queensland Government.
QSTARS can help you:
- understand your rights and responsibilities
- resolve tenancy issues and communicate with your property owner or manager
- write letters or complete tenancy forms
- prepare for a Queensland Civil and Administrative Tribunal hearing.
You can call QSTARS on 1300 744 263.
Queensland Civil and Administrative Tribunal (QCAT)
QCAT is an independent tribunal that provides quick and inexpensive ways to resolve disputes and make decisions.
Urgent tenancy disputes can go straight to QCAT without needing to go through RTA dispute resolution first. You can:
- call QCAT on 1300 753 228
- submit an online enquiry.