Making a complaint
It is always ok to speak up if there is something you are unhappy about.
Talk to your Child Safety Officer (CSO), tell them what you are not happy about, how it made your feel and what might help to fix it. If your concerns are about your CSO, talk to the Team Leader at your Child Safety Service Centre.
How to make a complaint
If you are still unhappy after talking to your CSO or Team Leader, you can contact the department’s Complaints Unit or you can talk to someone you trust, like a carer, teacher or family member and they can help you to make a formal complaint.
You can make a formal complaint by:
- using the online form
- sending an email to feedback@cyjma.qld.gov.au
- phoning 1800 080 464 (free call available 24 hours, Monday to Sunday)
- posting your feedback to:
Complaints Unit
Department of Child Safety, Seniors and Disability Services
Locked Bag 3405
Brisbane Qld 4001
You can also talk to your Community Visitor, they will work with you and those involved to help find a solution. They might talk to the Office of the Public Guardian (OPG), who will contact Child Safety to ask them what is being done to help you.
If your concerns are about a decision Child Safety has made that you do not agree with, like:
- who you should live with
- whether your parents should know where you are living
- the amount of contact you can have with your family
You can contact the Queensland Civil and Administrative Tribunal, who can review these decisions. You must contact the Tribunal within 28 days of receiving the letter Child Safety sends you about the decision. You can phone the Tribunal on 3225 8346 or 1300 753 228 (if you live outside Brisbane).
If you need help with an urgent matter outside Child Safety’s working hours, contact the Child Safety After Hours Service Centre on phone 1800 177 135 (free call).
Find out more
- Department of Child Safety, Seniors and Disability Services
- Office of the Public Guardian
- Children Civil and Administrative Tribunal
- Legal Aid Queensland