Make a complaint about government vehicles

We take road safety seriously—all drivers of Queensland Government vehicles must follow the:

• Queensland Road Rules
• Code of Conduct for the Queensland Public Service
• Use of Government Owned Motor Vehicles and Parking of Private Vehicles on Official Premises policy.

If you see a government vehicle being driven in a way that breaks any of these rules, you can complain to QFleet.

Information needed to make a complaint

We need as much information as possible to investigate and resolve your complaint.

Tell us:

• the registration number of the vehicle
• a description of the vehicle
• the date and time of the incident
• the location of the incident
• a brief description about what happened.

Also include:

• a basic description of the driver
• how many people were in the vehicle
• the government logo on the vehicle.

When we receive your complaint, we will give you the contact details of the person who will investigate the incident and take appropriate action.

To make a complaint

• Email: QFleet-MAIL@hpw.qld.gov.au
• Phone: 3008 2633
• Post your written complaint to:
  The General Manager
  QFleet
  GPO Box 293
  BRISBANE QLD 4001.

Making a complaint about a police car or emergency vehicle

If your complaint is about a marked Queensland Police car, contact the Queensland Police Service. If your complaint is about an emergency vehicle, contact the Queensland Ambulance Service or the Queensland Fire and Emergency Services.