Changes to Queensland's towing industry are coming

Changes to Queensland’s towing legislation were introduced 16 April 2018 to help improve the accountability of the towing industry and provide protection to Queensland motorists.

The changes to legislation are the result of recommendations made by an independent investigation that was commissioned by the Queensland Government in response to community concern about the towing industry.

The changes mean:

  • private property towing performed in regulated areas may only be done by accredited drivers and assistants using licensed tow trucks
  • tow truck licensees who perform towing from private property must have towing consents showing an arrangement with the occupier to remove vehicles from the property
  • tow truck operators must notify the Queensland Police Service when a vehicle is removed from private property as soon as practicable after removing the vehicle
  • conduct requirements will be imposed on tow truck licensees to ensure all drivers take reasonable steps to locate motorists before loading a vehicle onto a tow truck. As well as measures to stop drivers and assistants intimidating, abusing or insulting drivers
  • vehicles removed from private property must be taken, by the most direct route to the licence holder’s nearest approved holding yard
  • maximum towing charges will apply for a standard private property tow ($250), the on-site release of a vehicle ($150) and storing a vehicle ($25 per day) as well as prohibiting the charging of call-out fees and charges such as administration fees
  • new measures will be implemented to safeguard motorists’ privacy
  • there are increases to the penalties for operating a tow truck without a licence or accreditation
  • the entire criminal history of an applicant will be considered when determining whether to grant a licence or certificate, and whether a person can continue to hold a licence or certificate.

For more information about the changes to towing legislation, please visit our Tow Truck Licensing Scheme page.