Learner logbook app help for Android
New to the app?
Check out the getting started guide.
About the app
Device requirements
To download the app, you'll need a 64-bit Android device running Android 7 or higher that can access the internet.
This app can't be installed or updated on 32-bit devices due to Google Play compatibility requirements.
If you've already installed the app on an older device, it may continue to work but you won't have access to fixes and enhancements from the latest versions.
If you can't download the app, update the app or submit your logbook from an older device, you can try to:
- update your device to a compatible version of the OS
- download the app on a device with a compatible version of the OS and log in with your details
- message us or call us for help.
Changing to another device
If you log in on a new device with your email address and password, all of your synced data will be transferred automatically.
You can check the Summary screen to see when your data was last synced—before changing devices, it's a good idea to manually sync your data by tapping the sync 
icon to make sure that any recent trips, vehicles and supervisors are included.
Any trips, vehicles or supervisors that were deleted won't be transferred across. If you need them on the new device, you will have to create them again.
Changing display size
You can change the display size in your device's settings.
Logging in and registering
I forgot my password
If you forgot your password, you can tap the Forgot your password? link on the login screen and enter the email address that you used to sign up for the app.
You'll receive an email with a reset code. Once you've entered the reset code in the app you can choose a new password.
Tap the Forgot your password? link on the login page.
- Enter your email address and tap Request code.
- Copy the reset code from the email we send you.
- Enter the reset code from the email and choose a new password, then tap Change.
- If the code matches and your new password meets the requirements you will get a Success message. You can now log in with your new password.
Validation code
When you register, we will send a validation code to the email address you provided to confirm that you have access to it. If it doesn't come through in a few minutes, check your junk or spam folders and make sure you entered your email address correctly.
The validation code will be valid for 7 days—if you try to use it after this, it won't work. You can start the registration process again to get a new code.
Login and registration errors
Registration error message: Unexpected character encountered while parsing value
If you see this error message during the registration process, please check that your:
- primary keyboard is set to English (Australia)
- device’s language is set to English
- device’s region is set to Australia.
Once you’ve adjusted your settings, you should be able to finish your registration.
Login error message: The internet connection appears to be offline
Make sure your device is connected to the internet.
Login error message: Check this is the email address you used for registration
Check that:
- you've entered the email address correctly
- the email address you've entered is the one you used to register when you downloaded the app
- you have fully completed registration with the app. Check your email account for an email with the subject Welcome to the Queensland Learner Logbook App. If you haven't completed registration you will need to start again.
I can't access the email address I used to register
If you've lost access to the email address you used to register, message us or call 13 23 80 for help.
Need help registering or logging in?
Summary
When you open the app, the first screen you'll see is the Summary screen.
The screen shows the:
- driving hours for trips that have been approved by your supervisor, both as a total and broken down into day and night hours
- number of trips you've logged in the app
- number of trips that you've submitted but have not been approved by your supervisor
- number of supervisors and vehicles you've added to the app
- last time your data was synced.
You can add a new trip, vehicle or supervisor to the app by tapping the plus 
icon at the top right of the screen or the green plus button at the bottom right of the screen.
Data syncing
Syncing happens when:
- you perform certain activities in the app, such as adding a trip
and - you are connected to the internet.
You can also tap the sync icon in the top right corner to manually sync your data.
In this section:
Add a supervisor
- Tap the plus button on the Summary screen and choose Add supervisor.
- Enter your supervisor's First name and Last name, and give them a nickname to make it easier to choose them from the Trips screen. If the supervisor is a driver trainer, tap the toggle and enter the name of their driving school.
- Add your supervisor's licence number and the state that issued their licence.
- Add an email address and phone number for your supervisor then tap the Add supervisor button.
Your supervisor will get an email with instructions on how to approve and reject trips.
When you add a new trip, you can choose the supervisor you added by tapping the nickname you gave them.
Update a supervisor
- Tap the menu
icon in the top left corner of the app and choose the Supervisors option. 
- Tap the name of the supervisor you want to edit.
Update any details as needed on your supervisor's name, licence details or contact details. When you've finished on each screen, tap the Next step button to progress to the next one. - When you have reached the final screen, tap the Update Supervisor button to save your changes.
Delete a supervisor
- To delete a supervisor, tap the menu icon in the top left corner of the app and choose the Supervisors option.
- Swipe left on the name of the supervisor that you want to delete, and tap the Delete button that appears.
- If you answer ‘Yes’ to the confirmation dialog box, your supervisor will be deleted.
Note: if you try to delete a supervisor that you have added to a trip, you will receive an error message. You won’t be able to delete the supervisor unless you delete the trip first.
If you don’t see a delete button
If you don’t see a Delete button when you swipe left on a supervisor, you’re using an older version of the app. To delete a supervisor, tap the icon at the end of the entry and choose the Delete supervisor option)
In this section:
Add a vehicle
Tap the plus icon on the Summary screen and choose Add vehicle.
- Enter a nickname for the vehicle and its registration number, then tap the Add vehicle button.
When you add a new trip, you can choose the vehicle you added by tapping the nickname you gave it.
Update a vehicle
- To update a vehicle, tap the menu icon in the top left corner of the app and choose the Vehicles option.
- Tap the name of the vehicle you want to edit.
- Make changes to the vehicle nickname or number plate, then tap Update to save your changes.
If your vehicle has a new number plate, create a new vehicle instead of editing the existing one.
Delete a vehicle
- To delete a vehicle, tap the menu icon in the top left corner of the app and choose the Vehicles option.
- Swipe left on the vehicle that you want to delete, and tap the Delete button that appears.
- If you answer ‘Yes’ to the confirmation dialog box, your vehicle will be deleted.
Note: if you try to delete a vehicle that you have added to a trip, you will receive an error message. You won’t be able to delete the vehicle unless you delete those trips first.
If you don't see a delete button
If you don’t see a Delete button when you swipe left on a vehicle, you’re using an older version of the app. To delete a vehicle, tap the icon at the end of the vehicle and choose the Delete vehicle option)
Manually sync trip data
When your app is connected to the internet, it should automatically sync with our servers when you add or change a trip.
Your summary screen shows the last time your data was synced.
If you regularly use the app while you're not connected to the internet, it's a good idea to perform a manual sync when you are connected. To sync your data manually, you can tap the sync icon in the top right corner of most screens.
If you use the app on multiple devices, make sure to sync them all regularly so that each device has the latest trip data.
Resume a timed trip
If you're running version 4.1.28 or later of the learner logbook app, you won't lose your progress if the app closes or crashes during a timed trip.
The trip will continue automatically the next time you open the app.
You can also tap the Continue trip in progress button on the Summary or Add Trip screens to keep going.
It doesn’t matter how long the app has been closed—the timer will count from the trip's original start time.
If you don’t want to resume the trip, you can cancel it and start a new one.
Re-send a trip
When you submit a trip to your supervisor, they receive an email with links to approve or reject the trip. If they don't receive the email or can't find it, you can re-send the trip approval email:
- find the trip you want to re-send in the Not approved section of the Trips screen and tap it
- tap the 3 dots in the top right corner of the trip
- choose the Send email to supervisor option.
Odometer errors
Error messages may include:
- The odometer is greater than the value of future trip
- Another trip already exists for this odometer reading
- The start odometer is equal to the end odometer reading
- The odometer is not consistent with the values used in another trip
When you add a trip, the app compares the start and end odometer readings to trips you've already added for the same vehicle.
If you try to add a trip with a start odometer reading that's lower than the end odometer reading of a trip you took earlier, you will get an error message.
To fix the issue, you will need to check the time, date and odometer readings for your current and previous trips to find the mistake. A common cause of this issue is adding an extra digit (such as entering 100000 instead of 10000).
Example: You add a trip you took today and enter a start odometer reading of 5100 and an end odometer reading of 5200.
You then add a trip you took yesterday in the same vehicle and enter a start odometer reading of 5125 and an end reading of 5130.
The start odometer reading for today's trip can't be lower than the end reading for yesterday's trip, so you need to check the details for these trips.
Night trips with a driver trainer
The first 10 hours of trips you take with a driver trainer are counted as triple time (for example, a 1 hour trip will be counted as 3 hours). However, a trip counted as triple time can't be counted towards your night driving requirement, so you will need to choose how you want the trip time to be counted:
If you want the trip to be counted as triple time, don't choose the night time travel option—this will give you triple time but won't increase your night time driving total.
If you want the trip to be counted as night driving, choose the night time travel option—this will increase your overall driving time and your night time driving totals by the length of your trip.
In this section:
Add a trip
- You can add a new trip in the app by tapping the plus button in the bottom right corner of the Summary screen or in the Trips section of the menu.
- From the new trip screen, once you've added your Start location, Supervisor and Vehicle, you can tap Start timed trip to start a timer for your trip or Enter all details to record a trip you took earlier.
- When you finish a timed trip you will need to enter the End location and End odometer reading then tap Finish.
If you've given the app permission to access location services on your device, the End location will be filled in automatically.
- When you add a previous trip you will need to enter the:
- Start and end location (your start location will be filled in for you if you have given the app permission to access location services on your device)
- Supervisor
- Vehicle
- Start and end odometer reading
- Start and end date and time
then tap the Add trip button.
- When you finish a timed trip you will need to enter the End location and End odometer reading then tap Finish.
Once you've finished adding your trip, your supervisor will receive an email with the details. If your supervisor approves the trip, the trip time will be added to your total.
Night trips
Any driving time between sunset and sunrise can count towards your night driving requirement.
- Sunset and sunrise times vary based on time of year, location and time zone.
- A night time travel toggle will appear on the trip screen if any part of your trip was between 4.35pm and 7.55am.
If you drove at night, you can tap the toggle and record how much of the trip happened at night. When the trip is approved, that part of your trip will be counted towards your night driving requirement.
Note: If you make a false or misleading logbook entry by incorrectly claiming all or part of a trip as night time driving, you may be fined and not allowed to take your practical test until 6 weeks after your resubmitted logbook is approved.
Night trips with a driver trainer
If you choose yes, you can turn off the night time travel toggle to get your triple credit.
View trips
The Trips screen shows you all of the trips you've added in your logbook grouped into 3 categories: Approved, Not approved and Rejected. Tap one of the buttons to see the trips in that category. Only approved trips are counted in your total driving hours.
Not approved trips
Approved trips
Rejected trips
Rejected trip reason
If a trip is rejected by your supervisor, the rejection reason will be shown at the top of the trip.
Re-send a trip for approval
A trip will be shown in the Not approved section of the Trips screen until it is approved or rejected.
When you submit a trip to your supervisor, they receive an email with links to approve or reject the trip. If they don't receive the email or can't find it, you can resubmit the trip by tapping the icon in the top right corner:
then choosing Send email to supervisor.
Update a trip
If you made a mistake when you entered a trip, find it in the trips list, make your changes and tap the Update button. If the trip was already approved, the supervisor will need to approve it again.
Delete a trip
You can delete a trip by swiping left on it in the Trips list and tapping the Delete button that appears. Once a trip is deleted it can't be recovered by you or by us. If you delete a trip by mistake you will need to create it again and submit it to your supervisor for approval.
If you don't see a delete button
If you don’t see a Delete button when you swipe left on a trip, you’re using an older version of the app. To delete a trip, tap the
icon at the end of the trip and choose the Delete trip option.
Profile
Export trip data from the app
Tap the icon in the top right corner of the Profile screen and choose the Email my progress option to request an email summary of your logbook hours.
After you've entered your password, we will email the address you used to register for the logbook app. The email will have your licence number in the subject line and will contain 2 PDF attachments:
- an overview document that has details of you, your supervisors and the number of minutes you've logged (approved trips only)
- a trip details document with a table containing information about every approved trip you've logged.
You may be able to use these documents as proof of driving experience in another state or country—check with local officials for requirements.
- Tap the icon in the top right corner of the Profile screen and choose Email my progress.
- Enter your password to have your progress emailed to you.
If you're not sure what your password is and you need to reset it, you will need to log out of the app and use the Forgot your password? link. Before you log out, check the Profile screen to see which email address you have recorded with us to make sure you still have access to it before you log out. - You will receive an email with your licence number in the subject line and 2 PDF attachments.
The first attachment includes a summary of the information recorded in the app about you, your supervisors and your vehicles, and the approved minutes you've logged.
The second attachment includes a list of all of the approved trips you've taken with the details recorded for each.
Change target hours
If you need to change the target hours in the app from the standard 100 hours including 10 night hours, tap the icon in the top right corner of the Profile screen.
You can change your hours if:
- you have partially completed a paper logbook (you will still need to submit the physical logbook separately)
- your request to recognise previous driving experience has been approved
- you've already submitted your logbook and we've told you that you need to complete additional hours—we will tell you what to enter in each field.
You will need to give a reason for the change and enter the new target hours.
If you've submitted your logbook already, you may need to tap the Unlock logbook option in the Profile menu before you can change your hours.
You will see the Submit logbook button once you have reached your new target hours.
- Tap the icon in the top right corner of the Profile screen and choose Change hours.
If you've submitted your logbook already, you may need to choose the Unlock logbook option from this menu first. - Tap the situation that applies to you.
- Enter a reason for the change and the new total hours. Pay attention to each option and the examples listed:
- the first option allows you to add the extra hours you'll need to complete before the Submit logbook button appears (for example if you enter 8 hours your new target will be 108 hours)
- the second and third options ask you to change the total hours you'll need to complete before the Submit button appears (for example if you enter 54 hour your new target will be 54 hours).
- the first option allows you to add the extra hours you'll need to complete before the Submit logbook button appears (for example if you enter 8 hours your new target will be 108 hours)
- The Summary screen will show your new target hours, and a note will be displayed showing that your hours have been changed.
Need help changing your target hours?
Submitting your logbook
Once you've completed your required hours, a Submit logbook button will appear on your Summary screen—tap the button to begin the submission process. Submitting your logbook doesn't mean you have to take your driving test right away, so even if you're not ready for your test there's no reason to delay submitting.
Make sure you submit your logbook at least 12 business days before your driving test. You can't take your test until we have approved your logbook.
We'll ask you to confirm your mobile number so we can send you an SMS once we've finished reviewing your logbook. We'll either tell you that your logbook has been approved or let you know what you have to do next.
Before you submit you will have to read a disclaimer and confirm that all of the information you've entered is true.
If you don't submit your logbook, you will get a reminder the next time you open the app. You can choose to submit it or to be reminded again in a week.
Once you've reached your target hours, a Submit logbook button will appear on your Summary screen with next steps. Tap the button to start the submission process.
Submit your logbook
- You'll be asked to confirm whether the phone number you entered when you registered for the app is still correct. If it's not, you can change it then continue submitting your logbook.
- Read the disclaimer—once you understand that your submission will be checked for accuracy and you may face penalties if you include false details, tap Continue.
Submission reminder
If you don't submit your logbook within a week of reaching your target hours, the next time you open the app you'll see a message allowing you to submit or be reminded in a week.
Need help submitting your logbook?
Deleting your Queensland learner logbook account
If you have finished logging your trips in the app and we have approved your logbook hours or if you no longer want to use the app, you can choose to delete your account.
When your logbook account is deleted, all data you’ve entered into the app, including trips, will be removed from all devices. This data can’t be recovered by you or by us and can't be used for a future logbook submission.
How to delete your account within the app
To request an account deletion in the Android app, tap the icon in the top right corner of the Profile screen and choose Delete account. You’ll need to give a reason for deletion, enter your password and confirm that you understand that your data can’t be recovered later.
When you delete your account in the app, you will be sent a progress report containing your trip details.
Request account deletion by email
If you no longer have the learner logbook app installed or you have already deleted the learner logbook app and don’t want to reinstall it, you can email our app support team at learner.logbook.help@tmr.qld.gov.au to arrange the deletion of your account.
Your email must include all of the following details:
- your first and last name
- the email address you used to log into the app
- your mobile number
- the best time to call you (we’re open Monday to Friday, 8.30am–4.30pm, excluding public holidays)
- the reason you’d like to delete your account.
We will need to call you to verify your identity and confirm your request before we can delete your account.
Please note: This call will come from a private number.
We will also ask you to confirm that you understand that once your account is deleted, your logbook data can’t be recovered later by you or by us.
Information for supervisors
If your learner driver is using the Queensland learner logbook app, you will approve or reject their trips by email–you don’t need to download the app.
Find out how to approve trips recorded in the learner logbook app.
Getting help with the logbook app
Ask for help
If you need help with the learner logbook app, message us or call us on 13 23 80.
Please note: We can only release information about your logbook status to you. This means that we are unable to speak with your parents or other family members on your behalf.