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Redeeming FairPlay vouchers for your organisation

Only registered activity providers can redeem FairPlay vouchers.

Each voucher must be redeemed separately, as it contains details specific to an individual child.

How to redeem a voucher

Your key contact needs to redeem the voucher. If you are registered already, please check the details are correct. If any changes are required please complete the activity provider update form. You will need to have a copy of the voucher and your organisation’s bank account details to redeem a voucher.

  1. Log into the key contact’s personal QGrants account.
  2. Click ‘Applications’ and then click ‘Redeem Vouchers’.
  3. Follow the prompts to complete the claim process. Be sure to check the bank details to ensure there are no problems with the payment.
  4. Payments will be deposited into your organisation’s bank account within 10 business days.
  5. The application number (a 2000… number) will appear on your bank statement as the payment reference number.

Watch the video to see how to redeem vouchers.

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Joining a sport or other physical activity organisation is a great way for kids to keep active.

But some kids can’t join because costs get in the way.

Families who need a hand can apply for FairPlay vouchers, which provide up to $150 towards Activity Provider registration fees or membership.

FairPlay vouchers can only be redeemed at a registered Activity Provider.

If you are a representative of an Activity Provider, you can check the Activity Provider directory on our website to see if your organisation is already registered.

It's best to search by activity and postcode in case your organisation is already listed under a slightly different name.

If your organisation is listed on the Activity Provider directory, it’s registered and ready to redeem FairPlay vouchers. If you don't find your organisation on the directory but you meet the eligibility requirements, registering online is easy.

Nominate and create a QGrants account for a key contact, enter your organisation's details and submit your application.

Visit our website for more information about registering your organisation as an Activity Provider.

Once you’ve submitted your application, we’ll assess it and get back to you. If your organisation is eligible, you’ll receive an email confirming you are registered and you are ready to redeem FairPlay vouchers.

If your organisation is not eligible, you’ll receive an email outlining why.

Once you’re registered, you can redeem a voucher.

First, log into the Key Contact’s account.

Then, click on the ‘Applications’ tab, then ‘Redeem Voucher’.

We’ll cover trouble-shooting in a moment. For now, here’s how to redeem your vouchers.

One: Enter the voucher number and confirm the child’s details.

Two: Select the activity from the drop-down menu

Three: Enter the participation fee. This should be the total cost for the child’s membership or registration not just the amount of the voucher.

Four: Select the Activity Provider bank account the funds need to go into, or fill in the details to nominate a new one.

Five: Click ‘submit’.

You can check the status of each voucher by clicking on the ‘Applications’ tab.

If the status of the voucher says ‘Agreement Created’ or ‘Approved’, you’ll receive the funds within 10 business days.

If a voucher status says ‘More Information Required’, you’ll need to click on the application and revisit the form.

Read it through carefully to make sure you’ve filled in all the details.

Now, let’s trouble-shoot. If you don’t have a login, you’ll need to create a QGrants account to redeem your vouchers. We have a ‘Creating an Account’ video that shows you what to do.

If you’re logged in but you can’t see a ‘Redeem Voucher’ button—or, if you’ve just created an account—you’ll need to complete the Activity Provider update form on our website.

If your organisation is registered but some details on the Activity Provider directory need updating, like the Activity Provider’s email address, you can also use this form.

We’ll email you when we’ve updated these changes in our system. This might take up to ten business days.

As a registered FairPlay vouchers Activity Provider, you can also access a range of advertising that promotes your organisation as an Activity Provider.

Thanks for helping children and young people be active!

Authorised by the Queensland Government, William St, Brisbane.

If the funds have not been received

If you haven’t received the refund 10 business days after completing the redemption process, go to your QGrants account and check what the voucher status is.

If the status is ‘Approved’ or ‘Agreement Created’, email fairplayvouchers@dtis.qld.gov.au and include the

  • voucher number
  • child’s name
  • date it was redeemed
  • contact details for a response.

If the status is ‘More Information Required’:

  • check that all details have been entered, including the participation activity and fee
  • the terms and conditions check box has been ticked.

Cancelling a child's voucher

A child is injured or changes their mind

The parent will need to discuss cancelling membership with you. If your organisation has incurred any costs this should be deducted from the amount claimed.

Any unspent funds not transferred to another registered organisation should be returned to us. Email fairplayvouchers@dtis.qld.gov.au for more information.

A child doesn't get a place in a team

If you aren't able to field a team due to insufficient numbers:

  • If the voucher has not been redeemed, return it to the parent so they can present it at another registered activity provider.
  • If the voucher has been redeemed, talk to the parent about transferring the membership, registration or participation fees to another registered activity provider.