Better business practices

This section of the website provides tips and resources to help with the day-to-day operation of sport and recreation organisations. It also has a range of information to assist with the ongoing development of the industry.


Governance refers to the systems, structures, culture and process for making and implementing (or not implementing) decisions. Good governance has eight major characteristics. It is:

  • participatory
  • consensus oriented
  • accountable
  • transparent
  • responsive
  • effective and efficient
  • equitable and inclusive
  • within the organisation’s (or legislative) rules.

Good governance does not imply that only ‘correct’ decisions are made, but rather it is about ensuring the best possible environment for making decisions. Good decision-making processes and therefore, good governance, has a positive effect on all aspects of an organisation’s operations including policies and practices, meeting procedures, service quality, volunteer and staff conduct, role clarification and stakeholder engagement.

Recent research indicates that a critical factor in the ongoing management of sport and recreation organisations is the need for good governance. Good governance enables organisations to plan and monitor sustainable delivery of their activities, providing safe facilities and managing the activities of their volunteers.


Fact sheets

Reference material


Facility management is formal planning that aims to ensure that facilities are operated, maintained and improved in ways that are cost-effective and meet the facility user’s needs.

If your organisation is responsible for a facility, the main priority for you as a committee member and/or facility manager is keeping people safe. After this, the key considerations include ensuring that the facility is fit-for-purpose and well utilised, both now and into the future.

The key aspects of facility management include:

  • health and safety
  • fire safety
  • security
  • maintenance, testing and inspections
  • cleaning
  • operations
  • forward planning.



Reference material

Club Health Check

How healthy is your club? The difference between a good club and a great club may be in the organisation’s management of decision making, capacity, and governance processes.

If this is on your agenda and you would like a simple way to evaluate these aspects, then complete the online Club Heath Check at no cost to your organisation.

Clubs of all sizes from a small group of parents to a large organisation dealing with multiple teams and other activities are catered for in the evaluation with resources designed for your club’s outcomes.

The tool helps to identify areas of club administration where it is performing well and where there are areas that can be improved to increase your capacity.

The Club Health Check provides a quick diagnosis for clubs with a series of questions that identify key priority areas and access to relevant resources.

Involving some or all of your board or management committee it takes around 30 minutes to complete and provides you with:

  • an evaluation report
  • an action plan focusing on capacity development
  • best practice guides for club administration
  • resources tailored for your club
  • information on how to get further club development assistance.

These resources will assist in planning and implementing your club’s upcoming programs and initiatives. And, ideally can be used to help plan the future activities that your club decides to implement when looking to improve its administration and communication.

It is recommended that the evaluation be completed every 6 to 12 months to track the impact of the changes you have made on the clubs capacity to deliver quality services for your members.

The Club Health Check is administered in partnership with the Australian Sports Commission and other State Government Departments of Sport and Recreation.

See the Guidelines covering use of information generated by the Club Health Check (PDF, 79KB).

Take the Club Health Check today and start planning for a healthier club.


Non-profit sport and recreation organisations must register for GST (Goods and Services Tax) if their annual turnover is $150,000 or more. If your turnover is lower, you may still choose to register in order to be reimbursed for the GST you pay.

To be a part of the GST system, you must have an Australian Business Number (ABN). You can register your organisation for an ABN without also registering as part of the GST system. Most organisations find having an ABN makes dealing with businesses and government easier.

For more information about the GST: