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Register for dispute resolution training

The Dispute Resolution Branch provides training courses in dispute resolution skills. You can register for the following courses:

  • Mediation Level 1—Introduction to mediation skills
  • Mediation Level 2—Development of mediation skills and accreditation assessment
  • Mediation Level 3—Advanced mediation skills
  • Facilitating effective groups
  • Introduction to conflict coaching
  • Workplace conflict resolution
  • Workplace conflict resolution and conflict coaching

We also run a mentoring program to help you develop your mediation skills.

After submitting your registration, you will be contacted by email within 2 days to confirm your place in your selected course(s).

You will be issued a receipt for your payment.

If you need help to register please contact us by calling (07) 3239 6277 or emailing trainingdrb@justice.qld.gov.au.

If you are uploading a file, attachments must be less than 5MB in size.

  1. Concession
    1. A concession price is available for full time students and pension card holders
    2. Would you like to apply for a concession? *
    3. (If you chose ‘Yes’ above)
      1. Which concession category are you applying for? *
  2. Courses
    1. Please select the course/s you wish to complete. Select all that apply
    2. Mediation Level 1—Introduction to mediation skills (If you chose ‘Mediation Level 1’ above)
      1. Overview: This interactive course provides knowledge and essential skills in mediation. You will learn the theory and practice of facilitative mediation and interpersonal conflict management and build competence, confidence and communication skills. This course is a prerequisite to Mediation Level 2—Development of mediation skills and accreditation assessment.
      2. Duration: 5 days
      3. Cost: $2013
        Concession cost: $1642
      4. Which location would you like to attend? *
      5. Brisbane (If you chose ‘Brisbane’ above)
        1. Please choose your preferred dates below: *
      6. Cairns (If you chose ‘Cairns’ above)
        1. Please choose your preferred dates below: *
      7. Hervey Bay (If you chose ‘Hervey Bay’ above)
        1. Please choose your preferred dates below: *
      8. Mackay (If you chose ‘Mackay’ above)
        1. Please choose your preferred dates below: *
      9. Rockhampton (If you chose ‘Rockhampton’ above)
        1. Please choose your preferred dates below: *
      10. Townsville (If you chose ‘Townsville’ above)
        1. Please choose your preferred dates below: *
    3. Mediation Level 2—Development of mediation skills and accreditation assessment (If you chose ‘Mediation Level 2’ above)
      1. Overview: This course helps you develop greater self-awareness of your strengths and areas for improvement. It also prepares you for the National Mediator Accreditation assessment which takes place on the final day. As a pre-requisite for attendance, you must have a certificate of attendance from Mediation Level 1, or evidence showing you have completed the equivalent course at another recognised training organisation.
      2. Days 1 and 2—revisiting and practising skills learnt in Mediation Level 1; also ideal professional development workshops for experienced mediators wanting to practise and develop their skills
      3. Day 3—National Mediator Accreditation assessment
      4. Duration: 3 days. You can also choose to attend single days (including the assessment day only).
      5. Please note: If you are preparing for National Mediator Accreditation, we recommend you attend all 3 days as many people discover they need further skills development before attempting the assessment.
      6. Would you like to book a 3 day package, or single day/s? *
      7. Complete packages (If you chose ‘3 day packages’ above)
        1. Cost: $1153
          Concession cost: $1003
        2. Which location would you like to attend? *
        3. Brisbane (If you chose ‘Brisbane’ above)
          1. Please choose your preferred dates below: *
        4. Cairns (If you chose ‘Cairns’ above)
          1. Please choose your preferred dates below: *
        5. Hervey Bay (If you chose ‘Hervey Bay’ above)
          1. Please choose your preferred dates below: *
        6. Mackay (If you chose ‘Mackay’ above)
          1. Please choose your preferred dates below: *
        7. Rockhampton (If you chose ‘Rockhampton’ above)
          1. Please choose your preferred dates below: *
        8. Townsville (If you chose ‘Townsville’ above)
          1. Please choose your preferred dates below: *
      8. Single day/s (If you chose ‘Single day/s’ above)
        1. Cost: $427 per day
        2. Which location would you like to attend? *
        3. Brisbane (If you chose ‘Brisbane’ above)
          Please choose your preferred dates below: *
        4. Cairns (If you chose ‘Cairns’ above)
          Please choose your preferred dates below: *
        5. Hervey Bay (If you chose ‘Hervey Bay’ above)
          Please choose your preferred dates below: *
        6. Mackay (If you chose ‘Mackay’ above)
          Please choose your preferred dates below: *
        7. Rockhampton (If you chose ‘Rockhampton’ above)
          Please choose your preferred dates below: *
        8. Townsville (If you chose ‘Townsville’ above)
          Please choose your preferred dates below: *
    4. Mediation Level 3—Advanced mediation skills (If you chose ‘Mediation Level 3’ above)
      1. Overview: This course is designed for experienced mediators who want to enhance their skills and develop further professionally. It will provide an opportunity to practise your skills, receive feedback from experienced and nationally accredited mediators and gain a deeper understanding of the 12-step co-mediation model and facilitative mediation.
      2. As a pre-requisite for attendance, you must have completed Mediation Levels 1 and 2 or equivalent courses recognised under the National Mediator Accreditation Standards.
      3. Duration: 2 days
      4. Cost: $864.30
      5. Location: Brisbane
      6. Please choose your preferred dates below:
    5. Facilitating effective groups (If you chose ‘Facilitating effective groups’ above)
      1. Overview: In this course you will get the necessary theory, skills and processes to become an effective group facilitator. You will improve your skills in managing conflict in work groups and facilitating and motivating group decision-making processes.
      2. Duration: 3 days
      3. Cost: $1153
        Concession cost: $1003
      4. Location: Brisbane
        Please choose your preferred dates below:
    6. Introduction to conflict coaching (If you chose ‘Introduction to conflict coaching’ above)
      1. Overview: This course helps you support managers or individuals to effectively manage or resolve workplace conflicts. We will help you explore conflict more deeply and develop practical strategies to address the immediate situation using effective communication skills and processes. You will also learn invaluable skills to help prevent and manage conflict in the future.
      2. By the end of this course, you will be able to plan and prepare a conflict coaching session and manage the various stages of the process competently.
      3. Duration: 2 days
      4. Cost: $864.30
      5. Location: Brisbane
      6. Book a 3-day Workplace conflict resolution course with Introduction to conflict coaching for a discounted price of $1642. (Total price if booked separately $2,017.30.)

      7. Please choose your preferred dates below:
    7. Workplace conflict resolution (If you chose ‘Workplace conflict resolution’ above)
      1. Overview: This course teaches you positive strategies to manage conflict situations in the workplace. It will help you develop more self-confidence, take a proactive approach to conflict situations and enhance your effectiveness in working with others.
      2. Duration: 3 days. You can also choose to attend single days only.
      3. Book Introduction to conflict coaching with a 3-day Workplace conflict resolution course for the discounted price of $1,642. (Total price if booked separately $2,017.30.)

      4. Workshop 1—Managing difficult behaviours (MDB)
        Workshop 2—Negotiation skills (NS)
        Workshop 3—Prevention and management of workplace bullying (PWB)
      5. Would you like to book a 3 day package, or single day/s? *
      6. Complete packages (If you chose ‘3 day packages’ above)
        1. Cost: $1153
          Concession cost: $1003
        2. Location: Brisbane
        3. Please choose your preferred dates below: *
      7. Single day/s (If you chose ‘Single day/s’ above)
        1. Cost: $427 per day.
        2. Location: Brisbane
        3. Please choose your preferred dates below: Select all dates you would like to attend
    8. Mentoring program (If you chose ‘Mentoring program’ above)
      1. Overview: An experienced mediator and trainer will work with you—either on your own or in groups of 3 or 4—to develop your mediation skills in line with your goals. Participation in the mentoring program can be recognised as professional development hours under the National Mediator Approval Standards. Your learning plan will be developed in consultation with your mentor and will be individually tailored toward achieving your goals.
      2. Duration: Sessions are 2 hours each. You will be contacted to arrange a suitable time for your session/s.
      3. Cost: $273 per session.
      4. Location: Brisbane
      5. How many sessions would you like to book?
  3. Booking price
    1. The total cost of the course/s you have selected is:

  4. Personal details
    1. Name
    2. Postal address of attendee
    3. Would you like to join the mailing list for the Dispute Resolution Branch newsletter?
  5. Acknowledgement
    1. * View terms and conditions

Workplace conflict resolution and conflict coaching

Book Introduction to conflict coaching with a 3-day Workplace conflict resolution course at the discounted price of $1,642. (Total price if booked separately $2,017.30.)

Select both courses in this form to get the discounted rate.

Last updated
10 January 2018
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