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Dispute resolution training

The Dispute Resolution Branch provides training courses in dispute resolution skills.

Mediation Levels 1 and 2 are designed to prepare you for the National Mediator Accreditation assessment, which takes place on the final day of Mediation Level 2. It is possible to attend the assessment day only.

Find out more and register

Mediation Level 1—Introduction to mediation skills

Introduction to mediation skills is an interactive 5-day course that gives you the knowledge and skills to develop as a mediator. It also provides useful skills for other situations.

You will learn about the theory and practice of facilitative mediation and interpersonal conflict management and build your competence, confidence and communication skills.

This course is a prerequisite to Mediation Level 2—Development of mediation skills and accreditation assessment.

Course topics

  • Philosophy of facilitative mediation
  • Essential mediation skills
  • Proven process to guide discussions



Upcoming dates

Brisbane 12 February 2018 - 16 February 2018
Rockhampton 12 March 2018 - 16 March 2018
Brisbane 11 April 2018 - 13 April 2018 &
16 April 2018 - 17 April 2018
Cairns 14 May 2018 - 18 May 2018
Brisbane 18 June 2018 - 22 June 2018
Townsville 20 June 2018 - 24 June 2018
This is being held by James Cook University.
Brisbane 8 August 2018 - 10 August 2018 &
13 August 2018 - 14 August 2018
Hervey Bay 16 August 2018 - 18 August 2018 &
20 August 2018 - 21 August 2018
Brisbane 22 October 2018 - 26 October 2018
Townsville 29 October 2018 - 2 November 2018
Brisbane 14 November 2018 - 16 November 2018 &
19 November 2018 - 20 November 2018

Mediation Level 2—Development of mediation skills and accreditation assessment

Development of mediation skills and accreditation assessment is a 3-day course that helps you develop greater self-awareness of your strengths and areas for improvement. It also prepares you for the National Mediator Accreditation assessment which takes place on the final day.

You are eligible to attend this training if you have a certificate of attendance from Mediation Level 1—Introduction to mediation skills or evidence that you have completed the equivalent course at another recognised training organisation.

Experienced mediators who have trained elsewhere may also attend. Days 1 and 2 are ideal professional development workshops for people wanting to practise their mediation skills and develop a greater self-awareness and understanding of the mediation process.

Course structure

You will spend the first 2 days revisiting and practising skills learnt in Mediation Level 1—Introduction to mediation skills and, on the third day, you will be assessed for National Mediator Accreditation.

Day 1—activities, discussions and short role plays on agenda setting, exploration, private sessions, option generation, negotiation and agreement writing.

Day 2—coached role plays enabling you to experience and practise the entire mediation process.

Day 3—National Mediator Accreditation assessment.

You can attend any of the days, including the assessment day only. However, if you are preparing for National Mediator Accreditation, we recommend you attend all 3 days, as many people discover they need further skills development before attempting the assessment.

National Mediator Accreditation assessment

During the assessment, you will do role plays, both as a mediator and a party to a dispute. An assessor will evaluate your skill level against the required Australian National Mediator Accreditation Standards.

All our assessors are nationally accredited and have at least 3 years’ of experience.


$1,153.00, or $427.00 for any single day.

Upcoming dates

Brisbane 27 March 2018 - 29 March 2018
Rockhampton 17 April 2018 - 19 April 2018
Mackay 23 May 2018 - 25 May 2018
Brisbane 29 May 2018 - 31 May 2018
Cairns 26 June 2018 - 28 June 2018
Townsville 18 July 2018 - 20 July 2018
Brisbane 25 July 2018 - 27 July 2018
Brisbane 12 September 2018 - 14 September 2018
Hervey Bay 19 September 2018 - 21 September 2018
Townsville 28 November 2018 - 30 November 2018
Brisbane 5 December 2018 - 7 December 2018

Mediation Level 3—Advanced mediation skills

Advanced mediation skills is a 2-day course designed for experienced mediators who want to enhance their skills and develop further professionally. This course will provide an opportunity to practise your skills and gain a deeper understanding of the co-mediation model and facilitative mediation.

It is open to participants who have completed Mediation Levels 1 and 2 or equivalent courses recognised under the National Mediator Approval Standards.

Experienced mediators who are already nationally accredited will benefit from the opportunity to participate in professional development.

Course structure

The course is structured into a 2-day workshop designed to help you practise your mediation skills and receive feedback from experienced and nationally accredited mediators.

The workshop utilises activities, discussion and short role plays to assist you achieve a deeper understanding of the 12-step co-mediation model, including preparation, agenda setting, debriefing and working as a team. The workshop focuses on current issues in mediation practice.



Upcoming dates

Brisbane 23 August 2018 - 24 August 2018

Facilitating effective groups

Facilitating effective groups is a 3-day course that improves your skills in managing conflict in work groups and facilitating and motivating group decision-making processes. You will get the necessary theory, skills and processes to become an effective group facilitator.

The course is a great foundation if you are just starting out in this kind of role or want to develop your communication and conflict management skills in a group setting. Even if you already facilitate groups, this course will build on your existing experience.

Course topics

  • What makes an effective group
  • Stages of group development
  • How to plan group facilitation
  • Step-by-step framework for the facilitation

Read more about facilitation.



Upcoming dates

Brisbane 27 February 2018 - 1 March 2018

Introduction to conflict coaching

Introduction to conflict coaching is a 2-day course that helps you support managers or individuals to effectively manage or resolve workplace conflicts.

We will help you explore conflict more deeply and develop practical strategies to address the immediate situation using effective communication skills and processes. You will also learn invaluable skills to help prevent and manage conflict in the future.

By the end of this course, you will be able to plan and prepare a conflict coaching session and manage the various stages of the process competently.

Course topics

  • Philosophy of conflict coaching
  • Effective process for conflict coaching
  • Key skills in conflict coaching



Upcoming dates

Brisbane 8 March 2018 - 9 March 2018
Brisbane 10 September 2018 - 11 September 2018

Workplace conflict resolution

Workplace conflict resolution is a 3-day course that teaches you positive strategies to manage conflict situations in the workplace.

It will help you develop more self-confidence, take a proactive rather than reactive approach to conflict situations and enhance your effectiveness in working with others.

Course structure

The course includes 3, 1-day workshops. You can choose to attend 1, 2 or all 3 days.

Workshop 1—Managing difficult behaviours—elements that can amplify conflict; strategies to manage difficult behaviour.

Workshop 2—Negotiation skills—interest-based negotiation; an effective model and stages for a planned and impromptu negotiation.

Workshop 3—Prevention and management of workplace bullying—what is and is not bullying behaviour; strategies to manage and prevent bullying.


$1,153.00, or $427.00 for any single day.

Upcoming dates

Brisbane 5 March 2018 - 7 March 2018
Brisbane 5 September 2018 - 7 September 2018

Mentoring program

In the mentoring program, an experienced mediator and trainer will work with you—either on your own or in small groups of 3 or 4—to develop your mediation skills in line with your goals.

Your mentor can help you develop your mediation skills, build on your knowledge of conflict resolution and further explore the philosophy of facilitative mediation. Mentors can also help you gain competency for National Mediation Accreditation assessment, advance your mediation skills or provide confidential professional debriefing.

Mentors are chosen from our panel of experienced mediators and trainers.

Your participation in the mentoring program can be recognised as professional development hours under the National Mediator Accreditation Standards.


Your learning plan will be developed in consultation with your mentor and will be individually tailored toward achieving your goals.

Mentoring is structured into 1 or more 2-hour sessions. You can attend as many or as few as you choose. Your mentor may also give you work to do in your own time.

For a taste of how mediation works, watch our video about the solo mediation process.


James Cook University logo

James Cook University recognises our Mediation Level 1 training and the assessment in Mediation Level 2 (day 3) as credit toward their Conflict Management and Resolution post graduate program (CMR).

We offer concession prices for Mediation Levels 1 and 2 to students enrolled in CMR.

Find out more about our agreement with James Cook University.

Fees and cancellation

Last updated
12 December 2017
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