We can make you recall a product, under some circumstances, if:
- it does not meet a mandatory standard
- the product is unsafe.
- tell consumers that the safety of a product is being investigated
- warn about the risks of a product.
You should recall goods you have supplied if you realise they:
- are banned
- do not comply with a safety standard
- may cause an injury (including through misuse).
Make sure your customers are not in danger by giving:
- a clear description of the product to be recalled, including model numbers
- details of the problem
- dates when the product was supplied
- how many products were supplied
- where the product was supplied
- what consumers should do with the product
- your contact and return details.
You can get more information on recalling a product from the Product Safety Recalls website.
If you sell a recalled product:
- you could have negative publicity
- you can lose money from stock you can’t sell
- customers can sue you if they are injured
- we can fine you.
The maximum fines for selling a banned product are:
- $220,000 for an individual
- $1.1 million for a company.