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The Queensland Government is now in caretaker mode until after the state election. Minimal updates will be made to this site until after the election results are declared.

Product recalls

We can make you recall a product, under some circumstances, if:

All Australian governments can issue public warning notices. A public warning notice can:
  • tell consumers that the safety of a product is being investigated
  • warn about the risks of a product.

You should recall goods you have supplied if you realise they:

  • are banned
  • do not comply with a safety standard
  • may cause an injury (including through misuse).

Recall notices

Make sure your customers are not in danger by giving:

  • a clear description of the product to be recalled, including model numbers
  • details of the problem
  • dates when the product was supplied
  • how many products were supplied
  • where the product was supplied
  • what consumers should do with the product
  • your contact and return details.

You can get more information on recalling a product from the Product Safety Recalls website.

If you sell a recalled product:

  • you could have negative publicity
  • you can lose money from stock you can’t sell
  • customers can sue you if they are injured
  • we can fine you.

Fines

The maximum fines for selling a banned product are:

  • $220,000 for an individual
  • $1.1 million for a company.

Consumer product safety guide

We have published a series of guides to help businesses understand key parts of the Australian Consumer Law (ACL).

The ACL consumer product safety guide gives you more details about product safety laws and how to comply with them. You can access your free copy by following the links below.

Download the guide (PDF, 469KB)

Order a hard copy

Report it

Do you have information about an unsafe product? Report it to us.

Last updated
9 June 2017
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