Fair Trading online services

You can access Office of Fair Trading (OFT) services online using the Liquor, Gaming and Fair Trading (LGFT) online portal.

You can use the online portal to access the following OFT services:

• some new individual occupational licence applications
• some individual occupational licence renewal applications
• consumer complaint form
• trust account audit report lodgement
• application for associations and non-profits
• change of particulars for associations and non-profits
• annual return for associations and non-profits
• notification of charity ACNC registration
• OFT request form
• make a payment
• respond to an infringement notice.

Using the online portal

To use the online portal you’ll need the latest version of common browsers. Make sure pop-ups are enabled before you start. The online portal is also accessible on your mobile phone or tablet. If you’re having problems we recommend trying a different device or browser.

Access the online portal

Using pre-filled forms

The more information you share with us, the better your experience using the online portal will be. If you can’t complete the whole form now, you can save and return to it within 72 hours.

To access pre-filled forms, either select ‘Log in’ or select the form you want to use from the tiles on the online portal homepage.

For renewals, you’ll need to enter your OFT-issued licence, certificate or organisation number. Select ‘Continue’.

You’ll be asked to log in with a QLD digital ID. A QLD digital ID gives you access to the hundreds of services online offered by the Queensland Government. You can do this using either:

• a Queensland Government account (QGov account), or
• an Australian Government myGovID.

Identity verification

You’ll then be asked to answer some identity (ID) questions to verify and connect your ID with our OFT records. Follow the instructions as you complete the online form.

Once you’ve taken the step to connect your identity with our records:

• your forms will be pre-filled with your details
• you won’t need to submit any further identity documents unless something changes
• you’ll receive online status updates.

This will save you time and effort.

Using forms that aren’t pre-filled

You don’t have to use a QLD digital ID (a QGov account or myGovID) to submit a form online, you can choose to submit a ‘public form’ instead. You’ll still be able to complete the form online, but your details won’t be pre-filled.

To do this, select the form you want to use from the tiles on the online portal homepage, then select the ‘Public form’ button. If you can’t complete the whole form now, you can save it and return to it within 72 hours.

Identity verification

If you aren’t using a QLD digital ID to submit a form, new applicants will need to provide certified ID documents by post or in person at an OFT counter.

The ID you need to provide will vary depending on the application you’re submitting. All documents must be certified by a Justice of the Peace or Commissioner for Declarations, barrister or solicitor, or Notary Public.

Most new licence applicants must provide 1 form of certified ID in their current name from the following list:

• passport (current or expired within the past 2 years, but not cancelled)
• birth certificate/extract
• Australian driver licence
• Australian citizenship certificate.

However, security providers and tattoo licence applicants must provide 100 points of ID from the following primary and secondary documents (you must include at least 1 primary document).

Expand all | Collapse all

Primary documents—50 points each—you must submit one of these

• passport
• birth certificate/extract
• immiCard
• Australian driver licence
• photo ID card / adult proof of age card

Secondary documents—40 points each

• Australian citizenship certificate
• public service employee ID card
• healthcare card
• tertiary education student ID card
• mortgage documents

Secondary documents—25 points each

• letter from employer
• land rates notice
• electricity, gas or phone bill*
• ATM card, credit card, bank statement*
• council rates notice
• marriage certificate
• Medicare card

*You can’t provide more than 1 document from the same financial institution or utility.

Expand all | Collapse all

Evidence of training

You must upload training certificates with your application, unless you’ve held:

• an equivalent real estate or motor sales registration certificate in Queensland in the last 2 years
• a security provider licence in the past 12 months and you’re reapplying for the same class of licence (you can get the licence without further training).

View the training requirements for your specific licence or registration:

• real estate salesperson
• motor salesperson
• unarmed security officer
• crowd controller
• private investigator
• bodyguard
• cash transit officer
• dog patrol security officer
• tattoo operator
• tattooist.

If your licence or registration isn’t listed, there aren’t any training requirements for it.

Passport quality photo

Security and tattoo licence and subagent certification applicants must upload a passport quality photo with their application. The photo can be a selfie if it’s passport quality. It doesn’t need to be certified.

Associate’s identity documents

Security and tattoo licence applicants must upload certified identity documents for all associates and relevant people. If an associate isn’t licensed, you must supply their full details.

Proof of eligibility to work

Tattoo licence applicants who aren’t Australian or New Zealand citizens must upload a copy of their international passport. We require it to prove your eligibility to work (not your identity), so it can be an uncertified copy.