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Tips to avoid paying fees for paper bills

30 April 2018

Consumers are being encouraged to consider receiving their bills online, or to find out if they’re eligible for paper bill fee exemptions for their household bills.

Fair Trading Executive Director, Brian Bauer, said consumers may not realise that bills they receive in the post could be costing them extra.

“Many businesses these days are charging consumers for paper bills and this can add up over the course of a year, especially for people on a low income,” Mr Bauer said.

“However, there can be ways to avoid them.

“The simplest way is to opt to receive bills via email.

“If that isn’t an option, you may be able to have the fees waived by your service providers.

“You should contact your providers to find out if they offer exemptions, what their criteria are, and how to apply.

“Usually the criteria will include such things as being a senior, being registered for a concession, receiving income support, or having no internet access.

“If you think you fit your providers’ criteria but have trouble getting your exemption application processed, you should contact the Office of Fair Trading.”

For more information and advice on paper billing, visit or call 13 74 68 (13 QGOV).

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Last updated
30 April 2018
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