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Signman says – caught out, pay up

21 December 2018

A Bowen Hills based business owner has been ordered to pay more than $15,000 in the Brisbane Magistrates Court today (21 December 2018) after charges were laid by the Office of Fair Trading (OFT) for failing to supply goods and services.

Shaun Anthony Clarkson and his company Signman Says Pty Ltd were found guilty of three counts of accepting payment and failing to supply goods and services under the Australian Consumer Law.

Mr Clarkson and Signman Says Pty Ltd were fined $15,000 and ordered to pay a total of $1,301 to three affected consumers.

The court heard that between 22 January 2018 and 24 March 2018 Mr Clarkson and Signman Says Pty Ltd accepted deposits from three consumers for work including the design and print of adhesive artwork and pull-up banners, and the repair of a display around a business’s front window.

As a result of failing to supply the services within a reasonable time and failing to reply to consumers when refund requests were made, three consumers were left $1,301 out of pocket.

In sentencing, Magistrate Quinn said the defendants embarked upon a course of conduct in receiving funds from innocent and trusting members of the community and, despite numerous requests over a period of time, refused to honour agreements.

Fair Trading Executive Director Brian Bauer said businesses that dealt with their customers in this way should be penalised.

“When a business accepts your money to complete a service they must do the job within the specified time, or if no time is specified then within a reasonable timeframe,” Mr Bauer said.

“Consumers have the right to ask for a refund if a service is not supplied.”

If consumers have paid for goods or services they have not received, they can lodge a complaint with the OFT online at www.qld.gov.au/fairtrading.