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Queensland Office of Fair Trading commits to new action plan for Indigenous consumers

27 September 2017

The Queensland Office of Fair Trading (OFT) has affirmed its commitment to prioritising Aboriginal and Torres Strait Islander consumer disadvantage in the marketplace as Australian consumer agencies launch the National Indigenous Consumer Strategy (NICS) Action Plan 2017–2019.

The three-year plan identifies consumer issues regulators will work on together to improve outcomes for Indigenous consumers including scams, unscrupulous door-to-door sellers, and motor vehicles.

Fair Trading Executive Director Brian Bauer said certain business practices continued to disproportionally impact Indigenous consumers across Australia, particularly those who lived in remote areas.

“The OFT supports the implementation of the NICS Action Plan 2017–2019 and will continue to work with Indigenous communities to build awareness and knowledge of consumer rights,” Mr Bauer said.

“Through effective outreach and engagement with communities, marketplace outcomes for Aboriginal and Torres Strait Islander consumers can continue to improve.”

Priority areas outlined in the NICS Action Plan 2017–2019 include:

  • trading practices, with a focus on door-to-door trading and telemarketing
  • scam practices, with a focus on improving consumer awareness of scams
  • consumer-directed care, focusing on the NDIS and increasing consumer awareness
  • motor vehicles, focusing on consumer and dealer rights and obligations
  • financial services, focusing on credit contracts and consumer leases.

The full National Indigenous Consumer Strategy Action Plan 2017–2019 is available online at www.nics.org.au.