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Prestige motor dealer no longer prestigious

16 June 2017

A former Brisbane motor dealer was fined $4,876 and permanently disqualified from the motor industry by the Queensland Civil and Administrative Tribunal (QCAT) this week, following an Office of Fair Trading (OFT) investigation.

Glen David Mayer, previous owner of Glen Mayer Prestige Cars in Bowen Hills, was found to have breached his obligations as a motor dealer on 83 separate occasions relating to 24 motor vehicle sales. Mr Mayer was fined $4,876 and disqualified permanently from the motor dealer industry. Mr Mayer did not appear in QCAT.

The OFT’s investigation of Mr Mayer involved 31 complaints received from consumers between December 2013 and April 2016.

The tribunal heard Mr Mayer sold vehicles without clear title and made false or misleading representations relating to the vehicles he sold, including misrepresenting vehicle make and models. He also failed to fulfil his legal obligations as a licensed motor dealer, including providing consumers with a notice of cooling-off periods and statutory warranties.

Several of the affected consumers experienced faults with their vehicle, which ordinarily would have been covered under statutory warranty, except the required statutory warranty had not been supplied by Mr Mayer.

During the course of the OFT’s investigation into Mr Mayer, he threatened affected consumers by telling them he would not provide a refund if they didn’t withdraw their complaints to the OFT.

The tribunal considered Mr Mayer’s unwillingness to cooperate with the OFT, his threats to consumers and his continuing denial of the allegations despite overwhelming evidence being presented. Mr Mayer claimed he had documentation to refute the allegations against him, however failed to supply any evidence.

Fair Trading Executive Director Brian Bauer said Mr Mayer represented the worst of the motor industry and applauded the tribunal’s decision to permanently ban him.

“These kinds of rogues have no place in the Queensland motor industry, and OFT will continue to pursue those operating against the law and endangering consumers,” Mr Bauer said.

“Failing to provide consumers with clear title on a vehicle is unacceptable, and could lead to situations where a consumer has their car repossessed because a former owner has not paid off their debts.”

Consumers can make a complaint about a trader and find information on their consumer rights at www.qld.gov.au/fairtrading or by calling 13 QGOV (13 74 68).

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Last updated
16 June 2017
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