Planning a last minute flower delivery? Read the terms and conditions

4 May 2018

With Mother’s Day quickly approaching, the Office of Fair Trading (OFT) is reminding Queenslanders placing last minute flower or package delivery orders to read the terms and conditions carefully before purchasing.

Fair Trading Executive Director Brian Bauer said when it came to ordering flowers at busy times of the year, shopping around for delivery timeframes and the right supplier can be just as important as price.

“If you are planning to order flowers for Mother’s Day, start your research as soon as possible and check if there are delivery times available before paying,” Mr Bauer said.

“Before placing your order, consider factors such as whether someone needs to be home to take delivery of the flowers, whether the package needs to be personally signed for, or if specific instructions are required to be left.”

The OFT recommends the following before ordering flowers:

  • Always read the terms and conditions, especially regarding delivery timeframes and whether any cut off times apply for peak periods.
  • Check the trader’s refund policy or if changes are allowed before confirming an order, especially if you think you may need to alter a delivery time.
  • Keep documents such as your receipt and order confirmation.
  • Ask family and friends for supplier recommendations, or do a quick online search for reviews if you are ordering from a supplier you haven’t used before.

All consumers have rights under the Australian Consumer Law. If your order was not delivered or of poor quality, contact the trader in the first instance.

If your issue remains unresolved or for further information on consumer rights, contact the OFT on 13 QGOV (13 74 68) or visit