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Out of the jungle - consumers no longer left out of pocket

1 September 2017

Nine consumers who were left out of pocket by an online store were awarded redress today (1 September 2017) by the Beenleigh Magistrates Court following an Office of Fair Trading (OFT) investigation.

Charlene Dalia Marie Tipene, owner of online children’s clothing store Boy Jungle which previously operated from Waterford West, pleaded guilty to failing to supply goods within a specified timeframe. Ms Tipene was fined $3,000 and ordered to pay a total of $676 in compensation to the nine affected consumers and $92 in court costs.

The court heard the OFT commenced an investigation in November 2015 after receiving nine complaints from consumers who had paid for goods but didn’t receive them. Each of the nine consumers had requested refunds from Ms Tipene, who refused the requests.

The OFT initially issued Ms Tipene with a civil penalty notice, but following non-payment, brought court charges.

In sentencing, the court considered Ms Tipene’s early guilty plea and lack of criminal history, but noted her unwillingness to cooperate with the OFT’s investigation and financial loss to the consumers.

Fair Trading Executive Director Brian Bauer was pleased the consumers would recover the money they had spent in good faith expecting to receive goods.

“Businesses must always honour their commitments to customers, or provide a refund if they can’t,” Mr Bauer said.

“If a consumer pays for goods but never receives them, they should contact the trader for a refund, and if the trader is unwilling to cooperate they should be reported to the OFT.”

Consumers can make a complaint about a trader and find information on their consumer rights at www.qld.gov.au/fairtrading or by calling 13 QGOV (13 74 68).

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Last updated
1 September 2017
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