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MV Transporters enter enforceable undertaking with OFT

20 November 2020

A Queensland Office of Fair Trading (OFT) investigation has seen a vehicle transportation business enter into an enforceable undertaking for breaches of the Australian Consumer Law (ACL).

Scott Ingram, director of MV Transporters Pty Ltd and Vtrans Pty Ltd, was the subject of an investigation by the OFT after issues were identified around unreasonable delays in the delivery of vehicles.

As a result, the companies have entered into an enforceable undertaking with the OFT which includes $6,316 being reimbursed to consumers and payment of a penalty of $5,000.

The trader is also working with the OFT to amend their terms and conditions and implement a complaints handling process.

Mr Ingram has cooperated with the OFT and is distancing himself and his companies from AAA Transporters Pty Ltd and all its directors and staff.

Earlier this year the OFT issued and public warning to consumers to avoid using the services of Auto Transporters Pty Ltd, trading as All Australia Auto Transporters and AAA Transporters operated by Director Snezanna Mladenis.

Fair Trading Executive Director Brian Bauer said it was essential that businesses understood their obligations and responsibilities when providing goods and services to consumers under the ACL.

“Under the Australian Consumer Law consumers have rights,” Mr Bauer said.

“This includes that goods and services will be provided by the time stated by a business, or where no time is specified, within a reasonable timeframe.

“Businesses who would like more information about the Australian Consumer Law can check the Fair Trading website.

“We have free guides and factsheets available to assist businesses understand their responsibilities.”

An enforceable undertaking is a legally binding written agreement between the OFT and a trader who has not complied with fair trading laws.

It is an alternative to proceeding to court. If an enforceable undertaking is not complied with it can result in charges for both the original breaches of the law as well as enforcing the undertaking.

For more information about the Australian Consumer Law visit www.fairtrading.qld.gov.au or call 13QGOV (13 74 68).