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Engine failure – Calamvale auto parts supplier fined for non-delivery

13 March 2019

A Calamvale business owner was fined $20,000 and ordered to pay $9,295 in compensation to a consumer in the Richlands Magistrates Court yesterday (13 March 2019) for failing to provide a vehicle engine.

Craig Anthony Wood, owner of Suzuki Performance and Racing, was found guilty of one count of accepting payment and failing to supply goods or services within a reasonable time under the Australian Consumer Law. A conviction was recorded.

The court heard the Office of Fair Trading (OFT) initiated an investigation into Mr Wood in August 2018 after receiving a complaint from a consumer who had paid Mr Wood $9,295 for a car engine in February 2017 but had not yet received it.

The OFT told the court it had offered Mr Wood a number of opportunities to respond to the complainant’s allegations, but Mr Wood had failed to do so.

In sentencing, Magistrate Shearer said Mr Wood’s failure to appear for the court outcome showed a complete lack of remorse to the consumer, who had been out of pocket for more than two years as a result of the trader’s actions.

Fair Trading Acting Executive Director Craig Turner said traders needed to honour their commitments to consumers.

“Consumers are entitled to request a refund for unsupplied goods or services,” Mr Turner said.

“Traders should be aware of their obligations to provide goods and services within a reasonable time when they accept money from consumers.”

If consumers have paid for goods or services they have not received, they can make a complaint to the OFT either online at www.qld.gov.au/fairtrading or by calling 13 QGOV (13 74 68).