Door-to-door traders reminded of their obligations in Woorabinda
The Do Not Knock informed community program, designed to deter unscrupulous door-to-door salespeople seeking to exploit remote Indigenous consumers, expanded to Woorabinda today (30 November 2017) as new signage was unveiled in the community.
The Do Not Knock informed communities program was developed following reports of door-to-door traders taking advantage of Indigenous consumers in north Queensland, in some instances leading to consumers experiencing financial hardship.
The new signage is designed to remind travelling salespeople of their responsibilities and obligations when trading door-to-door, and to help inform residents about their consumer rights.
Woorabinda residents were also offered free do-not-knock stickers for their homes, which, when prominently displayed, make it illegal under the Australian Consumer Law for door-to-door traders to enter their property or knock on their door.
Local mayor Cheyne Wilkie welcomed the Do Not Knock informed communities program to Woorabinda and said a number of residents had already put up do-not-knock signage at their homes.
“Woorabinda locals should never have to put up with unwelcome salespeople if they don’t want to,” Mayor Wilkie said.
The Woorabinda Do Not Knock informed communities program is a joint initiative of Woorabinda Aboriginal Shire Council, the Queensland Office of Fair Trading (QOFT), and the Australian Competition and Consumer Commission (ACCC).
Fair Trading Executive Director Brian Bauer said the program was a good reminder to both residents and door-to-door traders.
“It’s important for consumers to know their rights, and to remember there are organisations that can help if needed,” Mr Bauer said.
Woorabinda is the fifth Do Not Knock informed community in Queensland. The program launched in Wujal Wujal in April 2016 and was expanded to Yarrabah, Hope Vale and Palm Island in 2017.
Free ‘do-not-knock’ stickers are available to order from the QOFT’s website at www.qld.gov.au/fairtrading.
More information on consumer rights is available from www.qld.gov.au/fairtrading or https://www.accc.gov.au/business/treating-customers-fairly/door-to-door-telemarketing-sales.
Indigenous consumers can also call the ACCC’s dedicated Indigenous infoline on 1300 303 143.