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Consumer warning about online collectable toy seller

26 June 2018

The Queensland Office of Fair Trading (OFT) is warning consumers to avoid doing business with retailer Scott Dwyer and his online collectable toy business, Premium Collectables (www.premiumcollectables.com.au).

Queensland and New South Wales Fair Trading have received complaints about Mr Dwyer from 82 consumers, relating to warranty issues, not providing legitimate refunds, and failing to supply products after receiving payment.

Mr Dwyer is alleged to have received $47,097 by way of deposits or full payment, for products he has not supplied.

All complainants initially contacted Mr Dwyer to resolve the issue in line with his refund policy, but received little or no response from the trader.

Mr Dwyer was interviewed by the OFT and initially cooperated regarding this matter, but has since ceased to respond to official correspondence or enquiries.

Fair Trading Executive Director Brian Bauer said it was not acceptable to fail to supply goods consumers had paid for.

“Agreed delivery timeframes, whether long or short, must be met, as must refund policies,” Mr Bauer said.

“Ignoring consumers who try to assert their consumer rights is never the answer.”

Any consumers who have had similar dealings with Mr Dwyer and Premium Collectables can contact the OFT at www.qld.gov.au/fairtrading or call 13 QGOV (13 74 68).