Celebrating consumer rights for people with disability

4 December 2017

The Office of Fair Trading (OFT) is celebrating International Day of People with Disability with a reminder that the Australian Consumer Law (ACL) applies to products and services purchased under the National Disability Insurance Scheme (NDIS).

According to the most recent NDIS quarterly report, almost 120,000 people are now receiving NDIS support and more than 10,000 service providers have been approved to deliver support under the scheme.

With an expectation that participation will triple by 2020, a predicted expenditure of $22 billion per year, and the inherent vulnerability of some participants, it’s important that consumers, carers and advocates understand their consumer rights and providers understand their responsibilities under the ACL.

According to Fair Trading Executive Director Brian Bauer, it made no difference where the money to pay for disability support came from when it related to consumer rights.

“Whether people are buying products and services with their own money or with NDIS funding, their consumer rights are the same and they have the right to assert them,” Mr Bauer said.

“That’s why it is important that consumers, carers and disability advocates understand those rights, and that providers understand their responsibilities under the ACL.

“To help people on all sides of this sector, ACL regulators, in collaboration with the National Disability Insurance Agency and disability support, advocacy and complaint bodies, have developed a range of resources for consumers and industry, including consumer and industry guides, videos and fact sheets.

“The OFT also has officers available to talk to disability, advocacy and industry groups about consumer rights and how they apply.”

You can find information about consumer rights and the NDIS, and download these free resources or have copies mailed to you via the Queensland Government website. You can also request information and copies of these resources at 13 QGOV (13 74 68).

For hearing or speech impairment support, call the National Relay Service on 13 36 77. For interpreting and translation services, call the Translating and Interpreting Service on 13 14 50.