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Lemon laws

Australia does not currently have lemon laws—a law that aims to protect new car buyers by spelling out when a car manufacturer or supplier must repair, replace or refund a consumer’s car.

The rights of new car buyers are currently protected by the Australian Consumer Law (ACL).

Some countries do have lemon laws. Each is different, but the laws generally set limits on the number of:

  • faults a new car can suffer
  • unsuccessful repair attempts on the same problem
  • days a new car can be off the road for repairs.

Where these limits are exceeded, a lemon law requires the manufacturer or supplier to give the consumer a replacement or refund.

Consultation

In 2015, we asked Queenslanders to tell us about their experiences with lemon cars.

Following this, the issue was referred to the Queensland Parliament's Legal Affairs and Community Safety Committee, who conducted an inquiry and reported on consumer protection and remedies for buyers of new motor vehicles.

Lemon laws were also considered as part of the ACL Review.

Get help

Read about your consumer guarantee rights, which apply to both new and used cars. You also have statutory warranty rights for used cars.

Lodge an official complaint.

Last updated
30 May 2017
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