Skip links and keyboard navigation

Enforceable undertakings register

An enforceable undertaking is a legally binding agreement that we enter into with a business.

Depending on the situation, the business might promise to:

  • stop doing certain activities that breach our laws
  • fix or change certain activities or documents to comply with our laws
  • pay compensation to consumers affected by those activities.

We can take the matter to court if the business does not keep this promise.

If they do reoffend or fail to comply with any other condition of the agreement, the court can order the business to change their activities and to pay:

  • compensation
  • fines
  • a security bond.

Accessing the registers

We keep registers of undertakings that relate to a range of our laws. These are on the public record. You can access a copy of any undertaking that a business makes with us.

The registers have information about the business or licensee, including:

  • their name
  • the date of the undertaking
  • the specific law or laws that deal with their activities.

We keep an online register of undertakings covered by the Fair Trading Act 1989. This includes breaches of the Australian Consumer Law (ACL).

Download a copy

We also have registers of undertakings for:

  • property agents
  • motor dealers
  • debt collectors and process servers (commercial agents)
  • introduction agents
  • inbound tour operators (organisers of foreign tour groups)

These registers are not available online. Please contact us if you need a copy.

Finding specific details

If you need more information about a specific undertaking, you can access:

  • copies of the undertakings themselves
  • our historical records.

You may need to pay a fee to access some of this information.

Contact us to access these records

Other registers

The Australian Competition and Consumer Commission (ACCC) also uses enforceable undertakings.

See their online register

We work with other consumer agencies from around the country to recall or ban any unsafe products.

The ACCC compiles this information and keeps lists of:

Last updated
12 February 2016

Page feedback

  1. How satisfied are you with your experience today? *