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Managing association disputes

We cannot make orders or decide disputes for you.

You should put internal processes in place to manage disputes. The Supreme Court can also make orders about disputes.

Internal processes

To strengthen your association's ability to manage disputes, we recommend that you:

  • appoint a member to be in charge of receiving and dealing with complaints
  • set up a system to record, track and monitor complaints
  • keep a record of any complaint that goes to mediation or court.

An Australian Standard exists as a guide for handling complaints. You will need to pay a fee for this document.

External agencies

If you can't resolve an issue internally, only the Supreme Court can make orders about how you run your association.

You can get free mediation from one of our dispute resolution centres.