Skip links and keyboard navigation

The Queensland Government is now in caretaker mode until after the state election. Minimal updates will be made to this site until after the election results are declared.

Ask a body corporate question

You can use this form to ask the Office of the Commissioner for Body Corporate and Community Management (BCCM) a question.

Please be aware that we cannot give you legal advice. We can only provide general information on the Body Corporate and Community Management Act 1997 and the 5 associated regulation modules.

If your building is registered under another act, you will need to seek independent legal advice because we cannot help you with general information.

We cannot:

  • review documents or confirm if something is right, wrong, valid or invalid
  • give you your body corporate contact details (they are not registered with us)—contact the Titles Registry or look at paperwork the body corporate has sent you
  • give information on any other laws (e.g. fire safety, work health and safety)—details of other relevant agencies are listed to the right or below this form.

You will need to know which regulation module your scheme is registered under so we can give you relevant information when responding. If you're not sure, contact the Titles Registry on 1300 255 750 to find out.

We recommend you read the body corporate and community management topics before submitting this form, because it can take us up to 14 days to respond to your question. Most answers will be found on our webpages—listed by topic.

If your question is urgent please phone us on 1800 060 119 (freecall).

About your question

  1. Are you asking for legal advice, directions or rulings? *
  2. Don’t know the regulation?

    (If you chose 'I don’t know' above)

    We recommend you contact the Titles Registry on 1300 255 750 to find out your regulation module—each regulation module has different requirements and can change the answer to your question. If you selected 'I don’t know' our response will be based on the standard module only.

  3. Read more about specified two-lot schemes

  4. What is your question about? * It is very important to select the right topic. For example, if you want to know if the committee can change a by-law, select 'by-laws'. If you want to know what role each committee member plays, choose 'role of the committee'. The wrong selection here can prevent us from getting enough information from you.
  5. Maintenance and improvements (If you chose 'Maintenance and improvements' above)

    Read about maintenance and improvements—it can take up to 14 days to respond to your question.

  6. By-laws (If you chose 'By-laws' above)

    Read about body corporate by-laws—it can take up to 14 days to respond to your question.

    By-laws regulate the use of common property and lots.

    We are not able to look up your specific by-laws—each body corporate has their own by-laws.

    Contact the Titles Registry on 1300 255 750 to find out how to get a copy of your community management statement that includes your scheme’s by-laws.

  7. Committee nominations and elections (If you chose 'Committee election' above)

    Read about committee nominations and committee elections—it can take up to 14 days to respond to your question.

    You will need to tell us your regulation module so we can answer your question—each regulation module has different requirements for nominating and forming a committee.

    If you selected 'I don't know' for the regulation module question, it is best for you to find out before going any further as it can change the answer. Contact the Titles Registry on 1300 255 750 to find out.

  8. Utility infrastructure (If you chose 'Utility infrastructure' above)

    Read about utility infrastructure—it can take up to 14 days to respond to your question.

    Utility infrastructure includes:

    • cables, wires, pipes, sewers, drains, ducts, plant and equipment that supply utility services to lots or common property
    • a device for measuring the reticulation or supply of a utility service.

    Please try to identify the utility infrastructure location, who it services and if it is located in a boundary structure, so we can give you a specific response.

    Most importantly we need to know the location of the fault. For example, which section of the pipe has a leak.

    If it is a pipe, it is also important to tell us if it is a sewerage, cold or hot water pipe.

    1. Do you know where the fault or issue with the utility infrastructure is located? *
    2. Our response to your question may be limited if you can't tell us the location of the problem.

    3. Do you know who the utility infrastructure services? *
    4. Our response to your question may be limited if you can't tell us who it services.

    5. Is it located in a boundary structure?*A boundary structure is a floor, wall or ceiling (other than a false ceiling) in which is located the boundary of the lot with another lot or common property. For example, the exterior wall of a high-rise unit complex.
    6. Our response to your question may be limited if you can't identify whether or not it is located in a boundary structure.

  9. Body corporate managers (If you chose 'Body corporate managers' above)

    Read about body corporate managers including how to engage or terminate one—it can take up to 14 days to respond to your question.

    We cannot help you with:

    • contractual matters like telling you what a body corporate manager is engaged for—you should get a copy of the contract from your body corporate so you know what they have been engaged to do
    • complaints about body corporate managers.

    You will need to tell us your regulation module so we can answer your question—each regulation module has different requirements for body corporate managers.

    If you selected 'I don't know' for the regulation module question, it is best for you to find out before going any further as it can change the answer. Contact the Titles Registry on 1300 255 750 to find out.

  10. General meetings (If you chose 'General meetings' above)

    Read about annual general meetings or extraordinary general meetings—it can take up to 14 days to respond to your question.

    A general meeting is an annual general meeting (AGM) or an extraordinary general meeting (EGM). General meetings are conducted differently under different regulation modules.

    If you selected ‘I don’t know’ to the regulation module question, we suggest you find out before going any further as it can change the answer. Contact the Titles Registry on 1300 255 750 to find out.

  11. Committee meetings (If you chose 'Committee meetings' above)

    Read about committee meetings and committee voting—it can take up to 14 days to respond to your question.

    Committees can vote in 2 ways—at committee meetings or by vote outside committee meetings (VOC).

    Committees are formed and vote differently under each regulation module. There is no minimum or maximum number of committee meetings that need to be held.

    If you selected 'I don't know' for the regulation module question, we suggest you find out before going any further as it can change the answer. Contact the Titles Registry on 1300 255 750 to find out.

  12. Financial management (If you chose 'Financial management' above)

    Read about financial management—it can take up to 14 days to respond to your question.

    Financial management can include matters like contributions (levies), budgets, spending and financial reporting.

    The financial management of a scheme differs under each regulation module.

    If you selected 'I don't know' to the regulation module question, we suggest you find out before going any further as it can change the answer. Contact the Titles Registry on 1300 255 750 to find out.

  13. Lot entitlements (If you chose 'Lot entitlements' above)

    Read about lot entitlements—it can take up to 14 days to respond to your question.

    Lot entitlements are used to work out your share of the body corporate costs.

    Contact the Titles Registry on 1300 255 750 to find out your lot entitlements—they are recorded on the community management statement for your scheme.

  14. Insurance (If you chose 'Insurance' above)

    Read about body corporate insurance—it can take up to 14 days to respond to your question.

    Whether bodies corporate are required to have building insurance will depend on the plan of subdivision of each lot, as well as whether the lots have common walls.

    Bodies corporate must have insurance for common property and assets, as well as public risk insurance.

  15. The committee (If you chose 'The role of the committee' above)

    Read about the role of the committee—it can take up to 14 days to respond to your question. The committee has certain roles and responsibilities in a body corporate.

    The committee structure differs under each regulation module. For example, some regulations require a minimum of 3 persons on the committee, whereas others require 1 or none.

    There are also dedicated webpages outlining the processes for removing committee members and filling casual vacancies.

    If you selected 'I don't know' for the regulation module question, we suggest you find out before going any further as it can change the answer. Contact the Titles Registry on 1300 255 750 to find out.

  16. Body corporate records (If you chose 'Body corporate records' above)

    Read about body corporate records—it can take up to 14 days to respond to your question.

    Bodies corporate must keep and maintain certain records and can dispose of some records after 2–6 years. Interested persons may access the records—they are not confidential or private.

  17. Dispute resolution (If you chose 'Dispute resolution' above)

    Read about self resolution and dispute resolution—it can take up to 14 days to respond to your question.

    We provide a dispute resolution service for certain disputes in a body corporate. We do not accept complaints through this online enquiry service—you must have evidence of a dispute and lodge a formal dispute application on the approved form.

    There are self resolution requirements that must be met before you can lodge an application.

  18. Other topic (If you chose 'Other topic' above)

    Read about body corporate topics—it can take up to 14 days to respond to your question.

  19. (If you chose 'Other' above)
  20. Do you share a common wall with another lot? *
  21. Remember we cannot give a ruling on whether a nomination is valid nor can we provide a ruling on whether an election was conducted lawfully.

  22. Generally a body corporate manager has no decision-making authority. If you want the body corporate to do something, you should submit a motion/request to the committee or raise it at a body corporate general meeting.

  23. Clearly describe the area, item, and maintenance issue that relates to your question. Give any relevant information such as number of lots or that a tree located in an exclusive area needs maintenance. If your question is about an improvement, you need to tell us who is making the improvement (change) and where it is located (e.g. on common property).

  24. Tell us about any relevant by-laws for your body corporate. For example, a noise by-law and what it says. It is also helpful to tell us what has been done so far to try to resolve the issue.

    *
  25. Your contact details
    1. (If you chose 'Other' above)
  26. Acknowledgement*

Contact us

Office of the Commissioner for Body Corporate and Community Management

For urgent questions please phone us on 1800 060 119 (freecall).

Other agencies for body corporate matters

The body corporate legislation doesn’t deal with everything bodies corporate or owners must comply with. Here are some agencies that can help find out about other laws:

Last updated
23 November 2016
  1. Is your feedback about:
  2. (If you chose ‘website’ above)

    Page feedback

    1. How satisfied are you with your experience today? *
  3. (If you chose ‘service’ above)

    Feedback on government services, departments and staff

    Please use our complaints and compliments form.