How to pay rent
Information for Queensland public housing tenants.
The people who sign the State tenancy agreement are responsible for ensuring the rent is always paid.
If you can’t pay your rent, please talk to your nearest Housing Service Centre.
You can pay your rent in several ways, including the Rent Deduction Scheme, BPay or in person at any Australian Post Office using the barcode on your Payment Slip.
Rent Deduction Scheme
The Rent Deduction Scheme is an easy, electronic way to pay rent directly from your Services Australia (Centrelink) payment into your rental account.
The Rent Deduction Scheme is free to set up. You can also use the Rent Deduction Scheme to pay maintenance debts, previous tenancy debts, extra rent and bond loan repayments.
To pay your rent this way, contact your nearest Housing Service Centre and complete the Rent Deduction Scheme (RDS) Authority for Housing Payments form. We will then arrange the rent deductions for you.
Bank Direct Debit payments
You can pay rent through a direct debit from your bank account. This means your bank will automatically pay your rent to us for you.
Some accounts, such as passbook accounts, are not electronic and can’t be used. If you’re not sure, check with your bank.
We don’t charge any fees for this service, but your bank may charge you a transaction fee.
You may be charged a dishonour fee by your bank and the Department if there isn’t enough money in your account to pay your rent.
To direct debit your rent, contact your nearest Housing Service Centre and complete the Direct debit request form. We will then arrange the rent deductions for you.
Direct Deduction Facility
Rent is automatically taken out of your Department of Veterans’ Affairs payments each fortnight.
This facility is free of charge and ensures your rent is paid on time even if you’re on holidays or ill.
You can pay rent arrears (late rent), maintenance repayments and extra rent through this facility.
To join the Direct Deduction Facility, contact your nearest Housing Service Centre and complete the DVA Direct Deduction System (DVA DDS) Authority for Housing Payments form. We will then arrange the rent deductions for you.
Payment Slip
Payment Slips can be used to pay your rent at any Australia Post Office. A separate payment barcode is issued for each account type held with the department for example, Rent, Maintenance and Bond Loan.
You can also use your Payment Slip to make rent payments using BPay.
If you lose your Payment Slip you can request a replacement from your nearest Housing Service Centre at any time or you can find the rent barcode details on the back of your tenancy letters or account statement.
The payment slip details are also available in the Tenant Assist Qld App or online.
BPay
You can pay your rent directly from your bank account using the phone or internet.
To use BPay, you must be registered for phone or internet banking. Contact your bank, building society or credit union to find out how to join BPay.
To pay rent with BPay:
- Look for the BPay logo on your payment slip.
- Contact your phone banking service or log into your internet banking.
- Select the bill payment option and follow the instructions. You need to enter our biller code 747337, your customer reference number and the amount you wish to pay.
- Wait for a payment receipt number. Record and keep this number, as you’ll need it to provide evidence of your rent payment if any errors occur.
More information
Contact your nearest Housing Service Centre if you have questions about paying your rent.