Your housing offer

Being offered social housing

If you are on the housing register, we will contact you when a social housing property becomes available. We will ask if you can move into the property and give you a chance to take a look at it. This is called an offer of housing. You are expected to say yes to the offer.

Can I inspect the property?

Yes—we will give you the keys to the property which you must return back to us by 4pm on the same day.

What do I do if I want to move into the property?

When you return the keys to the Housing Service Centre, tell the staff you would like to move in. We will make an appointment with you to sign a State Tenancy Agreement.

What if I cannot accept the offer?

If you cannot accept the property offer, you must give us a good reason why, before we give you the property address. You may need to provide proof to show why you cannot accept the offer, for example due to:

  • the distance from essential services (schools, medical and support services)
  • specific employment and education needs.

Your application may be put on hold until you are able to accept an offer of housing. If you need to put your application on hold, talk to your nearest Housing Service Centre.

Can I refuse an offer of housing more than once?

Yes, but if you refuse 2 offers without a good reason, your name is taken off the housing register and you are not able to apply for housing for 1 year.

What happens if I refuse a property for an unacceptable reason?

If you do not have a good reason for refusing the offer, your application date will be changed to the date you refused the offer and your application will move to the bottom of the housing register. Another offer may not be made for a long time. Examples of unacceptable reasons include you:

  • wanted a brick house instead of timber
  • do not like the street where the property is located.

What if I do not respond to an offer?

If you do not respond to an offer of housing, we will cancel the offer and your application. You will receive a letter telling you this has happened. It is important that you tell the department about any changes to your housing needs.

Helpful resources