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Electricity prices, tariffs and charges

Your electricity bill may include the following types of charges:

  • how much electricity you use (usage charge)
  • daily supply charge
  • demand charges (based on how fast you use your electricity).

The type of contract you are on and where you live may also determine your electricity costs.

In Queensland you can choose an electricity retailer that best suits your household.

A flat rate tariff is the most common tariff but other options are available but other options are available.

South East Queensland electricity

You can choose your electricity retailer in South East Queensland.

Use the Energy Made Easy website to compare energy offers available in your area.

View the map of the state electorates in the Energex network (PDF, 493KB) to see if your location is within the South East Queensland network.

Electricity prices in South East Queensland are no longer regulated by the Queensland Competition Authority.

Regional Queensland electricity

If you live in regional Queensland, you can also use Energy Made Easy website to compare energy offers to decide which retailer best suits your needs.

Electricity prices in regional Queensland are regulated by the Queensland Competition Authority at the regulated (i.e. notified) prices.

If you're in regional Queensland and currently with another retailer, you may soon have the option to return to Ergon Retail. You can register your interest to return.

If you choose to return to Ergon Retail, you will be able to and access Easy Pay Reward. This is a rebate for regional households ($75) if you register for direct debit and monthly eBilling.

Types of electricity charges

Daily supply charge

  • also known as a service charge, fixed charge, service fee, or service to property charge
  • charged regardless of the amount of electricity used by customers
  • charged in cents per day or dollars per billing period
  • covers costs that do not depend on actual energy usage (e.g. those associated with maintaining poles and wires, and customer administration)
  • some retailers include metering charges in the service fee and some have a separate metering charge. Information on metering charges can be found below.

Usage charge

  • also known as a consumption charge, variable charge or energy use charge
  • is charged for the amount of electricity you use
  • charged in cents per kilowatt-hour (c/kWh).

Demand charge

  • new type of charge for households in Queensland
  • is based on how much power a customer uses from the network at a particular time
  • is charged in dollars per kilowatt of maximum demand over a 30 minute period per month
  • only apply to specific tariffs and is optional.

Tariffs

Tariffs for regional Queensland are regulated and determined by the Queensland Competition Authority.

Electricity retailers in South East Queensland will generally offer you similar tariffs but may call them something different. Contact your retailer to discuss the right tariff for you.

A flat rate tariff (known as Tariff 11 in regional Queensland) is the most common tariff but other options are available.

Tariffs regulated by the Queensland Competition Authority for regional Queensland

Tariff 11: standard residential tariff

  • Tariff 11 is the standard residential retail electricity tariff for general domestic/residential electricity supply.
  • The majority of regional Queensland electricity customers are on this tariff.
  • Electricity customers pay the same price for each unit of electricity used, whatever the time of day, plus a daily supply charge.

Tariff 12A: time-of-use

  • Tariff 12A has higher usage charges that apply during peak times (i.e. on weekdays in the summer months only), with lower usage charges the rest of the time, plus a daily supply charge.
  • Electricity customers that can reduce their usage in peak times or shift their use to off-peak times may benefit from this type of tariff.

Tariff 14: demand

  • Tariff 14 incorporates demand charges during peak periods in summer, but has lower daily supply and usage charges.

Tariffs 31 and 33: economy or controlled load tariffs, or limited guaranteed supply

  • Tariffs 31 and 33 are cheaper than Tariff 11 and may be used for hardwired appliances such as hot water systems and pool pumps.
  • Unlike time-of-use tariffs, you do not need to change usage behaviour in order to benefit from these prices. The cheaper prices are offered because electricity may not be available all the time on these tariffs.
    • Tariff 31 guarantees supply for 8 hours per day.
    • Tariff 33 guarantees supply for 18 hours per day.
  • Customers in regional Queensland must be on Tariff 11 (or one of the time-of-use tariffs) before being able to access Tariffs 31 or 33.

Meter services charges

Meter services charges are additional to the regulated retail electricity tariffs. The amount an individual customer is charged for metering services is set by the Australian Energy Regulator and depends on the metering you have.

Many retailers add these charges to the daily supply charges. Contact your electricity retailer for more information about your metering service charges.

Metering charges cover costs associated with providing meter services, such as:

  • purchasing the metering equipment
  • the onsite connection of a meter
  • works to inspect, test, maintain, repair and replace meters
  • quarterly or other regular reading of the meter
  • processing, storage, delivery and management of metering data.

Find out more about digital meters.

Current electricity prices for regional Queensland

Daily supply charges, usage charges and demand charges for the residential electricity tariffs for 2017–18 financial year are outlined in the table below.

Explanatory note:

  • Daily supply charges are listed as cents per day (c/day).
  • Usage charges are listed as cents per kilowatt-hour (c/kWh).
  • Demand charges are listed as dollars per kWh per month.
  • All prices listed exclude GST.

Regulated retail electricity tariffs for 2017–18, excluding GST, for regional Queensland

Tariff Supply charge (c/day) Usage rate (peak)(c/kWh) Usage rate (shoulder)(c/kWh) Usage rate (flat/off-peak)(c/kWh) Demand charge (off-peak)($/kw/mth) Demand charge (peak)($/kw/mth)
Tariff 11 (flat rate) 87.133 N/A N/A 25.890 N/A N/A
Tariff 12A Residential (time-of-use) 89.848 61.137 N/A 21.070 N/A N/A
Tariff 14 Residential (time of use demand) 45.749 N/A N/A 17.430 9.931 65.818
Tariff 31 (interruptible supply, super economy) N/A N/A N/A 15.776 N/A N/A
Tariff 33 (interruptible supply, economy) N/A N/A N/A 20.482 N/A N/A

Note: meter services charges are not included in these prices.

Find out more

Contact us

For more information, call 13QGOV (13 74 68) or email ContactUs@dnrme.qld.gov.au.

Connect with us on social media.

Know your electricity rights and find a better electricity deal

Find out what you can do it you are having trouble paying your electricity bill.

Read about your electricity consumer rights and find out how to make a complaint.

Use the Energy Made Easy website to compare energy offers available in your area.

Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
17 May 2018
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