Handling of personal information, complaints and feedback

The Voluntary Assisted Dying Review Board (the Review Board) is an independent oversight body. Its role is to oversee, monitor and report on the operation of voluntary assisted dying in Queensland.

The Review Board provides an important safeguard for Queenslanders by reviewing each completed voluntary assisted dying case to ensure the process complied with the Voluntary Assisted Dying Act 2021 (the Act). The Review Board is committed to protecting the privacy of people, or access to voluntary assisted dying in Queensland.

Approved forms are required to be submitted to the Review Board throughout the voluntary assisted dying process. Information is collected on these forms for, or by Queensland Health through the Review Board and the Office of the Voluntary Assisted Dying Review Board for the purpose of meeting its obligations under the Act and may be shared with other government agencies for that purpose and to enable the Review Board to meet its legislative obligations under other legislation. Information from these forms may be provided to registered health practitioners authorised under the Act, QVAD-Support and your nominated contact person to facilitate operations under the Act.

Personal information collected by Queensland Health will be securely stored and handled in accordance with the Information Privacy Act 2009 (Qld). More information on how your personal information is managed is available on the Queensland Health website.

Learn more about rights to access your own personal information and information about your data.

Complaint information

If you are concerned about your experience of the voluntary assisted dying process you should take the following steps:

Go local first: contact the hospital, facility or service in question. Talking to the nurse manager, doctor or health professional of the area is often the easiest and quickest way to resolve the problem.

Act quickly: talk to someone as soon as possible, as the longer you wait the less clear the facts become and the harder it can be to find a solution.

Make it clear:

  • describe the incident
  • explain the order which things happened
  • include dates where possible
  • list any phone calls, letters or meetings
  • explain what action you would like the health service to take.

Make a formal complaint: If you do not wish to talk about your concerns with local staff or they have not been able to address your concerns, you can make a formal complaint.

More information about making a complaint about a public or private health service can be found on the Queensland Health website.