Quitline (13 78 48)

Quitline (13 78 48) is a confidential, free service for people who want to quit smoking. The service will provide you with information, advice and assistance tailored to your particular needs. Counsellors are available 7am-10pm, 7 days a week. Calls from anywhere in Australia cost the price of a local call (calling from a mobile costs more).

Quitline counsellors are very experienced at helping people over the phone. They are people of different ages and from different backgrounds - males and females, non-smokers and ex-smokers. Quitline counsellors are understanding and supportive, because they know about addiction and how hard it can be to quit smoking. They are never judgmental and are there to help smokers who want to quit do so successfully.

Quitline counsellors can provide advice on:

  • quitting, including sending you self-help materials
  • identifying your smoking habits and how to manage risk situations
  • making a plan to quit
  • nicotine replacement therapy and other quitting methods
  • staying a non-smoker once you have quit.

Tailored information and assistance is available for young people, pregnant women and people with a mental illness.

Quitline also has a team of Aboriginal and Torres Strait Islander counsellors. Ask to speak to one when you call. A support program, including multiple call-backs, is offered to Aboriginal and Torres Strait Islander Queenslanders.

If you need information in a language other than English, Quitline can access translation services and provide printed quit materials in different languages.

What happens when you call

If you are thinking about or are ready to quit, the counsellor will firstly ask some questions to assess your level of nicotine dependence and help you to weigh up the costs and benefits of quitting.

If you decide to quit, the counsellor will help you develop a quit plan that includes strategies or options that suit your individual circumstances. Part of the planning will include preparing to become a non-smoker.

The counsellor will also offer to send you relevant quit support material to help you. This material will be tailored to your specific needs.

If you have already quit, the counsellor will provide you with support and help to sort out any problems or difficulties you may be having. This may include discussing how to manage cravings or withdrawals, providing reassurance or answering specific questions. The counsellor understands that everyone experiences quitting in different ways and will focus on what is happening for you personally.

Request a call through the online form.

Other support services

If you are thinking about quitting; you don't have to do it alone. There is a range of support services available to help you.

Online help

  • Quit now - information and resources about the risks of smoking, the benefits of quitting, ideas for how to quit and what to do if you’re having trouble quitting.
  • Cancer Council Queensland - information about all types of cancer, resources and tools for quitting smoking.
  • Quit now calculator  -calculates how much you spend on cigarettes and how long it would take you to reach a savings goal if you were to stop smoking.
  • Quit Coach - a free online program that lets you create a personalised quit plan to achieve your goal to become a non-smoker.
  • MyQuitBuddy - personalised, interactive app, free to download on iPhone, iPad and Android phones.
  • Quit for You, Quit for Two - a personalised, interactive app for women who are pregnant or planning to be. Free to download on iPhone, iPad and Android phones.

Telephone counselling

Call the Cancer Council Queensland's Helpline on 13 11 20 9am to 5pm, Monday to Friday for information, support and referrals to other services. The helpline is staffed by trained professionals with knowledge about cancer.

Community support

You can talk to your doctor or local pharmacist for help and support to help quit smoking. Ask about products to help you quit, such as nicotine replacement therapy and other prescribed medications.

Your local community health centre or hospital offers information, support and group programs for people you want to quit.

Contact your nearest hospital or health service for more information.