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Quarantine information for people arriving from overseas

To stop the spread of COVID-19 in Queensland, anyone arriving from overseas or a hotspot must quarantine for 14 days.

You will need to stay at a government arranged hotel unless you have permission not to. You cannot quarantine at home or other accommodation. This is to help manage the health risk.

At the end of your quarantine, you will have to pay the cost.

Fees and payment

The quarantine fee includes your accommodation and daily meals.

It costs $2,800 for 1 adult, $3,710 for 2 adults, and $4,620 for 2 adults and 2 children.

At the end of your quarantine, you will get an invoice to pay within 30 days.

Payment plans are available if you cannot play by the due date. Details will be on the invoice.

You may also apply to have the fee waived after you get the invoice.

See below for full details on quarantine fees and waivers.

Questions about quarantine

Why do I need to quarantine? / Why in government arranged accommodation?

In response to the global coronavirus (COVID-19) pandemic, anyone arriving in Queensland from overseas must complete 14 days of mandatory quarantine, in accordance with the Self-quarantine for Persons Arriving in Queensland From Overseas Direction.

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland.

You will need to stay at government arranged accommodation unless you have received a quarantine exemption. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

Questions about fees and payment

Why are quarantine fees being charged?

From 1 July 2020, anyone arriving in Queensland from overseas must complete 14 days of mandatory quarantine and contribute to the cost.

The quarantine fee will reduce the financial burden of COVID-19 on Queensland taxpayers. The total fee will help repay the government for the cost of providing the quarantine to you.

How much will quarantine cost? / How were the fees decided?

The government has worked with the hotel industry to ensure a range of suitable accommodation is available across Queensland for quarantine purposes. The government will continue to fund the costs of security for hotels, transport and logistics, which have not been included in the calculation of the costs payable by individuals, couples or families.

The quarantine fees are:

DescriptionRateTotal
Fee for 1 adult  
Hotel room, including linen/cleaning fee $135 x 14 nights $1,890
Meals $65 x 14 days $910
Fee payable $2,800
Fee for 2 adults in the same room  
Hotel room, including linen/cleaning fee $135 x 14 nights $1,890
Meals $65 x 2 adults x 14 days $1,820
Fee payable $3,710
Fee for 2 adults and 1 child* in the same room  
Hotel room, including linen/cleaning fee $135 x 14 nights $1,890
Meals

$65 x 2 adults x 14 days

$32.50 x 1 child x 14 days

$1,820

$455

Fee payable $4,165
Fee for 2 adults and 2 children in the same room  
Hotel room, including linen/cleaning fee $135 x 14 nights $1,890
Meals

$65 x 2 adults x 14 days

$32.50 x 2 children x 14 days

$1,820

$910

Fee payable $4,620
Fee for 3 adults and 3 children in two rooms  
Hotel room, including linen/cleaning fee $135 x 2 x 14 nights $3,780
Meals

$65 x 3 adults x 14 days

$32.50 x 3 children x 14 days

$2,730

$1,365

Fee payable $7,875

*children are classified as 18 years and under.

When is the quarantine fee payable?

At the end of your quarantine period, an invoice for the fee will be sent to your nominated email or postal address. Payment is required within 30 days of the invoice date. If you have applied to have the fee waived, and your application is refused, then payment is due within 14 days after you receive a notice of the decision.

Are there payment plans available?

Yes. If you cannot pay the full quarantine fee by the invoice due date, you can enter into a payment plan to repay over time. Details on how to arrange a payment plan will be on the invoice

Can I apply to have the quarantine fee waived? / Who is eligible?

You can apply to have all or part of the quarantine fee waived after you get the invoice. Once the quarantine fee invoice is issued you have 30 days to apply to have the amount waived

Those eligible to apply for a fee waiver include:

  • people who had a confirmed arrival date into Queensland before midnight on 17 June 2020, even if they arrive after 1 July 2020

  • people who are experiencing financial hardship

  • people who are vulnerable.

Financial hardship

You may be eligible for a fee waiver under the grounds of financial hardship. You must be an Australian citizen or a Permanent resident to apply for this waiver.

Eligibility is assessed against criteria including, but not exclusive to:

  • An individual is unable to meet current financial obligations (e.g. home loan, immediate living expenses)

  • Unemployment or on Jobkeeper/Jobseeker or another relevant Centrelink service or an Australia studying overseas

  • Loss of a business entity, home or possessions due to COVID 19 or a natural disaster.

When applying under this category you will be asked to provide:

  • Citizenship/residency documentation

  • Bank letter or statutory declaration

  • Centrelink statement

  • Other relevant documentation. e.g. bills, rate notices, debt agreements, family court documents regarding financial obligations, funeral expenses, notice of impending legal actions, international student fees and eviction notices.

People who are vulnerable

You may be eligible for a fee waiver if you (or someone you are quarantining with) are considered a vulnerable person.

Eligibility is assessed against criteria including, but not exclusive to, persons who identify with the below:

  • A child

  • An individual aged 18 and above who may not be able to take care of themselves or is unable to protect themselves against harm or exploitation by reason of age, illness, trauma, or disability or any other reason

  • Persons 70 years and older

  • Persons 65 years and older with chronic medical conditions

  • An Aboriginal and Torres Strait Islander person who is 50 years and older with one or more chronic medical conditions.

  • An individual who suffers from chronic medical conditions, immune system conditions and medical treatments that place a person at increased risk

  • Mental health illness

  • Refugee or humanitarian reasons

  • Escaping domestic, family or sexual violence

  • A carer for a person who may be considered as vulnerable

  • Exceptional circumstances.

When applying for a fee waiver under this category a range of documents may assist in assessing eligibility, including (but not exclusive to):

  • birth certificate

  • medical certificates/documentation

  • visa status

  • police order

  • statutory declaration

To apply for a quarantine fee waiver once you have received an invoice, complete the form here.

What if I booked my flight before the announcement, do I still have to pay for the accommodation?

If, before midnight on 17 June 2020, you had a confirmed arrival date into Queensland, even if you arrive on or after 1 July 2020, you will not be required to pay the quarantine accommodation fee. Conditions do apply and evidence will need to be supplied.

You will still be required to quarantine in the government arranged accommodation for the duration and an invoice for your stay will be issued. Upon receipt of this invoice, you will need to submit a request for waiver supplying the required evidence.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas must be in government arranged accommodation. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

I have a flight stop-over in Queensland, will I be charged the quarantine fee?

If you are entering Queensland by air in order to transfer to another flight, you may be required to go into government arranged accommodation at the airport. If you are required to be accommodated for over 24-hours an invoice will be calculated based on the time spent.

You will not be charged a fee if you are in transit for less than 24 hours.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in hotel quarantine.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form here.

Will my travel insurance cover the quarantine fee?

Please contact your travel insurance company directly for more information.

Questions about exceptions and waivers

Other places in Australia allow people to quarantine in their homes, why can’t I?

Each state and territory through their relevant legislation have different approaches to managing those returning from overseas.

Quarantine for persons arriving in Queensland from overseas must be in government arranged accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

What if I booked my travel before 17 June 2020, do I still have to quarantine?

If your travel was booked before midnight 17 June 2020 (even if arriving after 1 July) you may be eligible for a fee waiver. However, you will still need to quarantine in government arranged accommodation for 14 days when you arrive.

When applying under this category you will be asked to provide:

  • Documentary evidence to demonstrate that the arrival date for the person’s travel to Queensland was confirmed before 17 June 2020.

If your travel was confirmed before 17 June 2020 but then cancelled or rescheduled beyond your control, you may still be eligible for a full or part waiver.

To apply for a quarantine fee waiver once you have received an invoice, complete the form here.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee?

All people arriving in Queensland from overseas have to quarantine in government arranged accommodation for 14 days, regardless of their cultural background.

Once the quarantine fee invoice has been issued by Queensland Government you have 30 days to apply to have the fee waived.

Information will be made available in many languages and should you or a family member require access to an interpreter please request from the hotel reception or through the Health Liaison Officer.

Can I apply for an exemption from quarantine?

Anyone arriving in Queensland from overseas must complete 14 days of mandatory quarantine, in accordance with the Self-quarantine for Persons Arriving in Queensland From Overseas Direction. There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form here.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form here.

Questions about hotels

How will my accommodation be organised?

When you arrive in Queensland from overseas, you will be given a mandatory 14 days quarantine notice and transported straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

As well as accommodation staff, Health Liaison Officers are available on-site for support. People in quarantine can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes. While every attempt will be made to ensure the rooms meet the requirements of individuals.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room.

On arrival at your arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Other questions

What happens when I arrive in Queensland from overseas?

Anyone arriving in Queensland from overseas must complete 14 days of mandatory quarantine. You will need to stay at government arranged accommodation unless you have received a quarantine exemption.

Your quarantine accommodation and daily meals will be managed by Queensland Government.

When you arrive in Queensland you will be:

  • issued a Quarantine Direction Notice and Notice to Pay

  • required to undertake a health screening; and

  • transported to your arranged accommodation to quarantine.

At the end of your 14 day quarantine period, you will receive an invoice for the quarantine fee. Full fee details appear on the attached Notice of Pay. You may be eligible to apply for all or part of the quarantine fee to be waived. Payment plans are also available.

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

Everyone returning to Australia from overseas must go into mandatory quarantine in government arranged accommodation for 14 days in the city of their arrival.

If you have already served a 14 day quarantine period upon returning from overseas travel in another state or territory, you are not required to quarantine again in Queensland as long as you travel directly from the quarantine facility to Queensland.

If you stay in the city you have quarantined in and go into the community you may be required to do a further 14 days quarantine if there is a quarantine requirement in place for that location.

You will need to provide evidence that you have quarantined in your state or territory of arrival and you may need to provide evidence that you travelled directly from the place of quarantine to Queensland.

Additional restrictions may apply when entering Queensland, including the need to have a Queensland Entry Pass. For full details see the Border Restrictions Direction.

What do I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms like a fever, cough, sore throat or shortness of breath, tell a health official immediately.

If you feel sick in quarantine tell the Health Liaison Officer or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.