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Quarantine in government arranged accommodation

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have:

  • have been overseas in last 14 days (excluding travel on a quarantine free flight from a safe travel zone country)
  • been in a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter), and the place is a COVID-19 hotspot at the time you enter Queensland.

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland.

You will need to stay at a government arranged hotel for 14 days unless you have received an exemption, which is rare.

People already in Queensland will be directed to quarantine if they have been in close contact with someone who has COVID-19. You may be directed to quarantine in government arranged accommodation if your home accommodation is not suitable.

Fees and payment

If you are directed to quarantine in government arranged accommodation, you will have to pay a contribution to the overall cost at the end of your quarantine. However, if you are in government arranged accommodation because you were already in Queensland and you have been identified as a close contact of someone with COVID-19, then you will not have to pay the fee.

Following the completion of your quarantine you will be sent an invoice to pay within 30 days. You may also apply to have the fee waived after you get the invoice.

The quarantine fee includes your accommodation and daily meals.

Read more about quarantine fees and payments.

Testing

If you are directed to quarantine in a hotel, you will be requested to get tested for COVID-19 during quarantine.

The timing of this testing is important and, if delayed, may affect your scheduled release from quarantine. If you refuse to get tested, your quarantine period may be extended for an additional 10 days.

Questions and Answers

Questions about quarantine

What is quarantine?

Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.

This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if in the last 14 days, they have:

People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.

When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

Who is a close contact?

#closecontact

A close contact is someone who has:

  • had face-to-face contact for any amount of time or shared a closed space for at least 1 hour with a confirmed case during their infectious period
  • been to a venue or location where the risk of transmission is considered high based on public health assessment
  • been identified by public health authorities to be at high risk for developing COVID-19 as they have or may have been in contact with someone with COVID-19, for example in a school or other institutional setting.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 to a person who is directed to quarantine. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

What's the difference between quarantine and isolation?

While both will limit your movements, quarantine is what people are required to do in case they have come in contact with a confirmed case.

Isolation is the term used when asking people who are suspected or confirmed to have COVID-19 to stay in their home or in hospital until they are no longer infectious.

If you are suspected or confirmed to have COVID-19, you will be asked to self-isolate (PDF) unless you are so sick that you need treatment in a hospital.

How can I look after my mental wellbeing in quarantine?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult for some Queenslanders. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Do I have to quarantine when I arrive in Queensland from overseas?

Everyone entering Australia from overseas excluding travel on a quarantine free flight from a safe travel zone country or people transiting through Queensland before boarding another international flight, must go into quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense.

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

No, you only have to quarantine for 14 days in the state or territory you arrive in.

If the location you are quarantining in is a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland – subject to the following conditions. When you arrive in Queensland, you will need to provide written proof to an emergency officer that you have completed your mandatory hotel quarantine in another state, that you have had a COVID-19 test in quarantine and received a negative result, and that you travelled on a direct route in private transport or as arranged by a government authority from the hotel to the airport. During this travel time you must have worn a mask and you must not have left the confines of the airport.

Why are quarantine fees being charged?

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland. The quarantine fee is proposed to reduce the financial burden of COVID-19 prevention measures on Queensland taxpayers. The total fee, which is a contribution to the overall cost of government arranged accommodation will help repay the government for the cost of providing quarantine to you.

Can Queensland residents quarantine in their own homes?

Quarantine must be in government arranged accommodation. Quarantine outside of government arranged accommodation will only be available in very limited circumstances.

You cannot arrange to quarantine at home or another pre-booked accommodation. This is due to the significant health risk that cannot be appropriately managed at other residences or accommodation providers. If the mandatory quarantine requirements are not strictly followed and people mix more easily in the community, there is unacceptable risk of COVID-19 transmission in the community.

What are safe travel zone countries?

Safe travel zone countries are selected on the advice of National Cabinet and the Queensland Chief Health Officer. These decisions are based on a number of factors, including the number of days since the country has had community transmission of COVID-19.

Currently there are no safe travel zone countries. As countries have their own travel restrictions in place, Queenslanders should visit Smart Traveller before making travel arrangements.

What is a quarantine free flight?

You can travel from a safe travel zone country to Australia, quarantine free, if you:

  • have been in the safe travel zone country for 14 days or more and not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and
  • travel to Australia on a quarantine free flight.

Currently there are no safe travel zone countries. Anyone who enters Queensland and has been in New Zealand in the last 14 days must go into quarantine in government arranged accommodation for 14 days.

A quarantine free flight only carries passengers who have completed an Australian Travel Declaration (at least 72 hours prior to departure) declaring their health status and that they have been in a safe travel zone country for 14 days or more, and have not been in a COVID-19 outbreak location in the last 14 days before travel. Quarantine free flights will be determined by your airline. You should not travel if you are feeling unwell or have COVID-19 symptoms.

If you plan to onward travel to other states or territories, you should check local requirements prior to travelling. Some states and territories may require travellers from safe zone countries to quarantine on arrival.

What are green and red zones?

Two different zones, red and green, have been created at Australian airports to ensure the separation of passengers arriving on quarantine free flights from those who are not.

If you travel on a quarantine-free flight, you will be guided through the green zone to complete all border clearance processes in the airport of arrival in Australia.

You will also be required to sign a COVID-19 Declaration Card stating you have been in a safe travel zone country for the past 14 days and provide contact details while in Australia to help with contact tracing if required.

Passengers may have to go through additional health screening – either before boarding their flight overseas or on arrival in Australia.

Further information for travellers arriving in the green travel zone.

If you travel on a flight that isn’t quarantine free you will be guided through the red zone and will have to undergo health screening within the airport terminal. You will also have to complete 14 days mandatory quarantine in government arranged accommodation, at your own expense.

What are the requirements to travel from New Zealand on a green zone/quarantine free flight?

Advice from the Australian Government states that travellers coming from New Zealand on a green zone flight must meet the following conditions:

  1. Any passenger that is considered a close contact of any of the 3 recent confirmed COVID-19 cases identified in the community in New Zealand, must have evidence of 2 negative tests for COVID-19.
  2. Any passenger that has been in a contact tracing location of interest at the relevant time as per the New Zealand Ministry of Health website must have evidence of one negative test for COVID-19.
  3. Any passenger travelling to Australia who has been in a managed isolation facility in New Zealand must have been in New Zealand for 14 consecutive days after completing managed isolation/quarantine prior to travel to Australia.

Can I fly from New Zealand to Sydney and then drive to Queensland without completing mandatory quarantine in government arranged accommodation?

If you arrive in another Australian State or Territory that is not a COVID-19 hotspot from New Zealand on a quarantine free flight, you can only enter Queensland without quarantining after you have been in Australia for 14 days. For example, if you arrive in Sydney you can enter Queensland without quarantining once you have been in Sydney for 14 days. If you enter Queensland before this, you will be required to quarantine in government arranged accommodation at your own expense.

What if I have arrived on a quarantine free flight and have COVID-19 symptoms?

Anyone arriving into Queensland on a quarantine free flight who has symptoms should get tested as soon as possible and isolate until they receive a negative result.

See the Australian Government advice for international travellers.

What if my flight isn’t quarantine-free?

If you enter Queensland from overseas on a flight that is not quarantine free you will have to quarantine for 14 days in government arranged accommodation at your own expense.

Do I need to apply for an exemption to travel to Australia from New Zealand?

International travel to Australia is managed by the Department of Home Affairs.

What are the screening questions which may be asked on arrival to Queensland?

An emergency officer may require any person arriving in Queensland from overseas, including on a quarantine free flight, to answer questions or provide evidence about:

  1. whether the person has symptoms consistent with COVID-19
  2. whether they have been exposed to COVID-19 in the past 14 days
  3. whether the person has been undertaking managed isolation or quarantine in a safe travel zone country in the past 14 days
  4. their name
  5. their date of birth
  6. their phone number while in Australia
  7. their intended address while in Australia
  8. their email address
  9. their flight number
  10. their flight seat number
  11. the places the person has been in the last 14 days before arriving in Queensland.

Is there government arranged accommodation available in regional Queensland as well?

Yes. The Queensland Government has arranged for quarantine accommodation in a variety of metro, regional and rural areas.

How do I get from the airport to the accommodation to quarantine?

When you arrive, transport from the airport to government arranged accommodation will be provided. You cannot take a taxi, rideshare or public transport to the premises.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

I have a flight stop-over in Queensland, will I be charged the quarantine fee?

If you are entering Queensland by air in order to transfer to another flight, you may be required to go into government arranged accommodation at the airport. You will not be charged a fee if you are in transit for less than 24 hours.

If you are required to be accommodated for over 24-hours an invoice will be issued and the fee will be calculated based on the time spent in government arranged accommodation.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in government arranged accommodation.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.

Can I have people visit me while in quarantine?

No. You are not allowed to have any visitors, unless they:

  • live in the nominated premises
  • are providing emergency care, medical care or other essential care to a person living in the nominated premises
  • as otherwise required or permitted under a direction given by a relevant authority.

Can I open the door of my quarantine room?

You can only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask. For example:

  • collect food, laundry or other items left at your door
  • place laundry, rubbish or other items directly outside your door for collection
  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, including a COVID-19 test

as otherwise required or permitted under a direction given to you by a relevant authority.

Who doesn't have to wear a face mask in quarantine?

There are some exceptions to wearing a face mask when opening the door to your quarantine room. These exceptions include:

  • children under 12
  • anyone who has a medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma.

What sort of face mask can I wear?

You can wear a single use surgical mask with a minimum level 1 barrier protection (Australian Standard) that covers your nose and mouth.

You cannot wear a scarf, bandana or face shield.

Do I have to quarantine in Queensland if it’s not my final destination in Australia?

Yes. If Queensland is not your final destination in Australia you must quarantine here before continuing your journey unless you are an unaccompanied minor. You do not have to quarantine if you travel on a quarantine free flight from safe travel zone country.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult if they are coming from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a hotspot. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

Exemptions and waivers

Other places in Australia allow people to quarantine in their homes, why can’t I?

Each state and territory through their relevant legislation have different approaches to managing those returning from overseas or from a declared hotspot.

Quarantine for persons arriving in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or from a declared hotspot must be in government arranged accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee?

All people arriving in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) have to quarantine in government arranged accommodation for 14 days, regardless of their cultural background.

Once the quarantine fee invoice has been issued by Queensland Government you have 30 days to apply to have the fee waived.

Information will be made available in many languages and should you or a family member require access to an interpreter please request from the hotel reception or through the Health Liaison Officer.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

I am returning to Australia but I don’t feel sick, do I need to quarantine?

Yes, you will need to quarantine. You will be issued a quarantine notice for 14 days even if you are feeling well if you have been overseas (excluding travel on a quarantine free flight from a safe travel zone country). You will be quarantined in appropriate accommodation for 14 days.

While you’re quarantining, if you start to feel unwell, you should contact the health officer within your accommodation to arrange medical assistance.

How much will quarantine cost?/ How do I pay?

More information about quarantine fees and payment.

Service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or from a declared hotspot you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/Can I choose my own hotel?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room.

On arrival at your arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are only allowed under exceptional circumstances due to the potential spread of COVID-19.

I am not managing without access to fresh air – what should I do?

Should you believe your circumstances are exceptional please request a room break request form from hotel reception for consideration by Queensland Police Service and Queensland Health.

Other

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the Health Liaison Officer or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your government arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you develop any COVID-19 symptoms at any time during your quarantine period please attend your local testing clinic to get tested as soon as possible. If you have other health concerns call your doctor or 13 HEALTH (13 42 25 84) and advise them you are in quarantine due to being a close contact of a person with COVID-19.

If you are having serious symptoms, call Triple (000) straight away. Serious symptoms include shortness of breath, difficulty breathing or chest pressure or pain. Tell the ambulance staff that you are in quarantine and may have COVID-19.

If you need to travel to get to your doctor, hospital or testing site, travel alone and use personal transport where possible. If you are unable to drive yourself, see if a member of your household/family or a friend can take you. You must:

  • wear a face mask (if over the age of 12)
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or rideshare service with the above-mentioned precautions.

When you arrive at your doctor, hospital or other testing location, tell the healthcare professionals again that you are in quarantine and have developed symptoms.

If you test positive you will need to go into isolation. Anyone who has been in your household is a close contact and must then go into quarantine.

Even if you test negative you must stay in quarantine for the full 14 days. This is because you could still develop COVID-19 towards the end of the quarantine period.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

If I refuse to be tested, do I need to pay for the extra 10 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 10 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine and before the completion of their 14 day quarantine in government arranged accommodation.

Why do I have to get tested if I develop COVID-19 symptoms within 14 days of entering Queensland?

Getting tested will help us find as many cases in the community as quickly as possible to stop the virus spreading. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

If you have any of the COVID-19 symptoms, no matter how mild, get tested.

What happens if someone develops symptoms with COVID-19 after 14 days of entering Queensland?

You should get tested at any time if you have any COVID-19 symptoms present, no matter how mild. Before your appointment, please call head and tell them about your symptoms so you can prepare for your visit.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about enforcement

Are there penalties if I don’t comply?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,334 for individuals and $6,670 for corporations, a court-imposed penalty of up to $13,345 or 6 months' imprisonment.

Questions about maritime and air crew

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

What are the rules for air crew?

All international air crew are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for International Air Crew Direction.

Questions about the Queensland International Arrivals Registration

Who has to complete a Queensland International Arrivals registration?

If you have been overseas in the last 14 days prior to arriving in Queensland, you must complete a Queensland International Arrivals Registration.

You don’t have to complete a registration if you arrived in Australia on a quarantine free flight.

Children can be included on the registration of the parent, guardian or responsible adult they are travelling with.

International passengers can leave on another international flight that leaves from Queensland in line with the Australian Government Department of Health advice.

International passengers can transit through Queensland without quarantining or completing the Queensland International Arrivals Registration if you remain at the airport until your next international flight to leave Australia and your next flight is within 8 hours of your arrival in Queensland.

If you are an international transit passenger who has between 8 and 72 hours from your arrival in Queensland and your next international flight, you will be required to quarantine at government arranged accommodation until your next flight and complete the Queensland International Arrivals Registration.

What is the Queensland International Arrivals Registration?

The Queensland International Arrivals Registration requires you to answer the following questions:

  • What is your name?
  • What is your date of birth?
  • What is your primary residential address in Australia?
  • What is your phone number?
  • What is your email address?
  • When will you arrive in Queensland?

You will need to provide evidence of your identity if asked – this could include your Passport, Driver Licence or Medicare card.

You will also need to provide details of the parent, guardian or responsible adult who will quarantine with any unaccompanied minors.

Questions about entering Queensland and quarantine

Can I travel into Queensland?

For details on who can enter Queensland from another state or territory, see the Border Restrictions Direction.

For details on who can enter Australia from overseas, visit the Department of Home Affairs website.

Why do I need to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, you have:

  • been overseas
  • been in a declared COVID-19 hotspot (and the place is a COVID-19 hotspot at the time you enter Queensland)
  • been in contact with someone who has COVID-19
  • or have had COVID-19 or any COVID-19 related symptoms
  • are a Queensland resident or New South Wales border zone resident who travelled outside the border zone in New South Wales.

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland.

This is in accordance with the Border Restrictions and Self-quarantine for Persons Arriving in Queensland From Overseas Directions.

People already in Queensland will be directed to quarantine if they have been in close contact with someone who has COVID-19. You may be directed to quarantine in in government arranged accommodation if your home accommodation is not suitable.

Questions about fees and waivers

What if I booked my international flight before the announcement, do I still have to pay for the accommodation?

If your travel from overseas was booked before midnight 17 June 2020 (even if arriving after 1 July) you may be eligible for a fee waiver. However, you will still need to quarantine in government arranged accommodation for 14 days when you arrive.

If your travel from overseas was confirmed before 17 June 2020 but then cancelled or rescheduled beyond your control, you may still be eligible for a full or part waiver.

You will still be required to quarantine in the government arranged accommodation for the duration and an invoice for your stay will be issued. Upon receipt of this invoice, you will need to submit a request for waiver supplying the required evidence.

CriteriaMandatory evidence Other evidence that may assist

Transitional arrangements

  • Copy of Queensland Health invoice
  • Evidence of confirmed travel plans prior to the announcement of quarantine fees.
  • Cancellation notification by a third party
  • If State or Commonwealth exemption was issued to enter Queensland proof may be submitted.

More information about quarantine fees and payment.

What if I do not fit within any of these grounds but still want to apply for a waiver?

If you feel your circumstances should be considered but they do not fall within the above grounds and criteria due consideration will be given to the application.

When applying on these grounds, the following is considered mandatory evidence:

  • copy of Queensland Health invoice
  • statement of reasons.

Other evidence can be submitted at the discretion of the applicant.

More information about quarantine fees and payment.

I travelled to Queensland for work, can my employer be invoiced for my quarantine fee?

No. The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.

Can I receive a tax receipt once I pay for my quarantine as I want to claim the costs back?

When you pay using internet banking via BPAY then BPAY receipt is generated by a banking system and a similar scenario occurs with internet payments via direct debit, BPoint or Post BillPay. An invoice plus own bank records should be enough for supporting documentation to claim the costs back.