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Quarantine in government arranged accommodation

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have:

  • been overseas
  • been in a declared COVID-19 hotspot
  • been in contact with someone who has COVID-19
  • or have had COVID-19 or any COVID-19 related symptoms.

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland.

You will need to stay at a government arranged hotel for 14 days unless you have received an exemption, which is rare.

People already in Queensland will be directed to quarantine if they have been in close contact with someone who has COVID-19. You may be directed to quarantine in government arranged accommodation if your home accommodation is not suitable.

Fees and payment

If you are directed to quarantine in government arranged accommodation, you will have to pay a contribution to the overall cost at the end of your quarantine. However, if you are in government arranged accommodation because you were already in Queensland and you have been identified as a close contact of someone with COVID-19, then you will not have to pay the fee.

Following the completion of your quarantine you will be sent an invoice to pay within 30 days. You may also apply to have the fee waived after you get the invoice.

The quarantine fee includes your accommodation and daily meals.

Examples of the quarantine fees

1 adult $2,800
2 adults $3,710
2 adults and 2 children $4,620
More details

Testing

If you are directed to quarantine in a hotel, you will be requested to get tested for COVID-19 during quarantine.

The timing of this testing is important and, if delayed, may affect your scheduled release from quarantine. If you refuse to get tested, your quarantine period may be extended for an additional 10 days.

Questions and Answers

Questions about quarantine

What is quarantine?

Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have:

  • been overseas
  • been in a declared COVID-19 hotspot
  • been in contact with someone who has COVID-19
  • or have had COVID-19 or any COVID-19 related symptoms.

People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.

When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

Who is a close contact?

A close contact is someone who has been:

  • in an enclosed space with someone with COVID-19 for 2 hours or longer
  • within 1.5 metres of someone with COVID-19 for 15 minutes or longer cumulative over the course of one week (for example, speaking to someone face to face within 1.5 metres on three occasions for 5 minutes each over one week).

Why are quarantine fees being charged?

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland. The quarantine fee is proposed to reduce the financial burden of COVID-19 prevention measures on Queensland taxpayers. The total fee, which is a contribution to the overall cost of government arranged accommodation will help repay the government for the cost of providing quarantine to you.

I am coming to Queensland in my caravan. Where can I store it while completing my quarantine?

You can only enter Queensland from a hotspot by air. You will not be able to enter Queensland from a hotspot in your caravan.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care and people performing essential activities.

If you are a student at a higher education institution or boarding school and are entering Queensland for study, you may enter by road or rail.

Can Queensland residents quarantine in their own homes?

Quarantine must be in government arranged accommodation. Quarantine outside of government arranged accommodation will only be available in very limited circumstances.

You cannot arrange to quarantine at home or another pre-booked accommodation. This is due to the significant health risk that cannot be appropriately managed at other residences or accommodation providers. If the mandatory quarantine requirements are not strictly followed and people mix more easily in the community, there is unacceptable risk of COVID-19 transmission in the community.

Is there government organised accommodation available in regional Queensland as well?

Yes. The Queensland Government has arranged for quarantine accommodation in a variety of metro, regional and rural areas.

How do I get to the government arranged accommodation if I need to quarantine?

When you arrive at the airport transport to the government arranged accommodation may be provided or you may be required to arrange a taxi or ride share to the premises. You will not be permitted to take public transport to the premises.

If you are crossing the border via road you will be directed to drive directly to a government arranged hotel without stopping. Very few people are provided an exemption to arrive by road. Most people must arrive from a hotspot by air.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

If I leave a hotspot and stay in an area that isn't a hotspot for 14 days, do I have to quarantine when I arrive in can I then enter Queensland?

No, you will be able to enter Queensland without quarantining. On entry to Queensland you may be required to prove you have not been in a hotspot in the past 14 days. The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days, with some limited exceptions. Currently all of Victoria, specific parts of New South Wales including greater Sydney, and specific parts of South Australia are hotspots.

I’m coming to Queensland from a hotspot to attend a Court or Tribunal or give effect to orders of a Court or Tribunal do I need to quarantine?/ I’m coming to Queensland from a hotspot to assist with or participate in a State or Commonwealth law enforcement investigation do I need to quarantine?

Yes. You can leave your mandatory quarantine to attend a Court or Tribunal or give effect to orders of a Court or Tribunal or to assist with the law enforcement investigation. You must go directly where required without stopping and you must return straight back to your government organised quarantine accommodation. Police at your place of quarantine will be able to let you know about the requirements for leaving quarantine.

You will also be required to provide written evidence that you are required to be physically present in Queensland for these purposes.

I’m coming to Queensland from a hotspot to visit someone who is near their end of life can I visit them while in quarantine?

An exemption may be able to be granted for you to visit someone who is dying if evidence can be provided. If an exemption was granted, you would have to quarantine for 14 days, however, you would be able to leave quarantine to visit your relative.

If your relative is in an aged care facility or disability accommodation service you will require approval from the operator of the facility as well as an exemption to enter Queensland under the Border Restrictions Direction or Self-quarantine for Persons Arriving in Queensland From Overseas Direction.

You must comply with all the conditions given under the exemption.

The facility must also take reasonable steps to manage your visit in line with the conditions of the exemption. For example, this could mean:

  • that the operator needs to ensure the resident you are visiting is in a single room
  • that you wear appropriate personal protective equipment (PPE)
  • that you are escorted to and from the room
  • that you avoid common areas and contact with other residents.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

I’m moving from a hotspot to live in Queensland, do I need to quarantine?

Yes. If you are moving to Queensland to live you will have to quarantine in government arranged accommodation at your own expense for 14 days. You will have to provide evidence of your new address in Queensland. If you are moving to Queensland for work, you will have to provide a letter from your employer confirming this.

I’m coming to Queensland from a hotspot to complete an obligation relating to shared parenting or a child contact arrangement. Will I/my child have to quarantine?

Yes. If you are coming to Queensland from a hotspot (with your child) for a shared parenting or child contact arrangement (informal, legal obligation or court ordered) you and your child will have to complete 14 days quarantine at government arranged accommodation at your own expense. If you are travelling to visit a child who lives in Queensland, your child will be allowed to visit you in quarantine. You will not be allowed to leave quarantine to spend time with your child until the 14 days quarantine has been completed.

You will have to apply for an exemption from the Chief Health Officer in order to send your child to Queensland from a hotspot by themselves. This is to ensure that no one under the age of 18 is unaccompanied in government arranged quarantine. An unaccompanied minor who has completed 14 days of mandatory quarantine in another State or Territory is permitted to enter Queensland.

If you do not leave the airport when transporting your child to a hotspot, you will not have to complete quarantine upon your return to Queensland.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

My child is coming home after visiting their other parent in a hotspot. Can they quarantine at home with me?

No. Everyone, including children, must quarantine in government arranged accommodation. You, a legal guardian or another responsible adult will need to meet your child at their port of arrival and quarantine with your child in the hotel, at your expense. If you have other children that you are caring for, they will need to quarantine with you unless you can make other arrangements for them to be cared for. You will have to apply for an exemption from the Chief Health Officer for your child to transit home by themselves. This is to ensure that no one under the age of 18 is unaccompanied in government arranged quarantine.

What if I decide I no longer want to remain in Queensland after starting my quarantine?

If you have come from an interstate hotspot and you decide you no longer want to remain in Queensland after you have started quarantine you will be able to leave before your 14 days is finished. You will have to leave Queensland by the most direct route possible and without stopping or coming into contact with anyone. This does not apply if you have come from overseas. You cannot leave quarantine to travel interstate until the 14 days quarantine has been completed. You can leave quarantine early to go back overseas.

If I am currently in mandatory quarantine due to entering from a COVID-19 hotspot, that is no longer a hotspot, can I leave quarantine?

No. The risk is from the time you enter Queensland from a hotspot, not when a hotspot is undeclared. If you enter Queensland from a location that is a hotspot at the time you arrive in Queensland, you must complete 14 days quarantine in government arranged accommodation.

You will only be allowed to leave quarantine to exit Queensland.

How much will quarantine cost? / How were the fees decided?

#costs

The government has worked with the hotel industry to ensure a range of suitable accommodation is available across Queensland for quarantine purposes. The government will continue to fund the costs of security for hotels, transport and logistics, which have not been included in the calculation of the costs payable by individuals, couples or families.

The costs are calculated as per the following:

Description

Rate

Hotel room (incl cleaning)

$135 per room per night

Meals

$65 per adult person per day

$32.50 per minor person per day

  • A minor/child is defined as 3 years of age until eighteen years of age.
  • An infant aged up to 3 years of age will not be charged
  • Meal charges will not be reduced or waived

Examples of the quarantine fees are:

Description

Rate

Total

Fee for 1 adult

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 14 days

$910

Fee payable

 

$2,800

Fee for 2 adults in the same room

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 2 adults x 14 days

$1,820

Fee payable

 

$3,710

Fee for 2 adults and 1 child* in the same room

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 2 adults x 14 days

$32.50 x 1 child x 14 days

$1,820

$455

Fee payable

 

$4,165

Fee for 2 adults and 2 children in the same room

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 2 adults x 14 days

$32.50 x 2 children x 14 days

$1,820

$910

Fee payable

 

$4,620

Fee for 3 adults and 3 children in two rooms

  

Hotel room, including linen/cleaning fee

$135 x 2 x 14 nights

$3,780

Meals

$65 x 3 adults x 14 days

$32.50 x 3 children x 14 days

$2,730

$1,365

Fee payable

 

$7,875

*children are classified as 18 years and under.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

I have a flight stop-over in Queensland, will I be charged the quarantine fee?

If you are entering Queensland by air in order to transfer to another flight, you may be required to go into government arranged accommodation at the airport. You will not be charged a fee if you are in transit for less than 24 hours.

If you are required to be accommodated for over 24-hours an invoice will be issued and the fee will be calculated based on the time spent in government arranged accommodation.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in hotel quarantine.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.

When is the quarantine fee payable?

At the end of your quarantine period, an invoice for the fee will be sent to your nominated email or postal address. Payment is required within 30 days of the invoice date. If you have applied to have the fee waived, and your application is refused, then payment is due within 14 days after you receive a notice of the decision.

Sometimes you may need extra help to get through a difficult time. For free, confidential, independent financial advice visit moneysmart.gov.au or call the national debt helpline on 1800 007 007.

Free additional support and advice for anyone experiencing difficulties is available from the following services:

  • Lifeline – 13 11 14 (24 hours a day, seven days a week)
  • Beyondblue – 1300 22 4636 (24 hours a day, seven days a week)

Are there payment plans available?

Yes. If you cannot pay the full quarantine fee by the invoice due date, you can enter into a payment plan to repay over time. The time period varies between 6, 12 and 18 months depending on the invoice balance.

Full details on how to apply for a payment plan will be on the invoice.

If your request is approved, you will be issued a payment plan agreement outlining the full terms and conditions.

Can I apply to have the quarantine fee waived? / Who is eligible?

You can apply to have all or part of the quarantine fee waived after you get the invoice. Once the quarantine fee invoice is issued you have 30 days to apply to have the amount waived

Waivers will be assessed on the following grounds:

  • people who had a confirmed international arrival date into Queensland before midnight on 17 June 2020, even if they arrive after 1 July 2020
  • financial hardship
  • vulnerability
  • other extenuating circumstances.

Financial hardship

You may be eligible for a fee waiver under the grounds of financial hardship. When an applicant requests a fee waiver on ground of financial hardship, the criteria for the decision will be based on the following:

Criteria

Mandatory evidence

Other evidence that may assist

Unemployed

  • Copy of Queensland Health invoice.
  • Australian citizen or permanent residence.
  • No more than $10,000 in cash and savings.
  • Confirmation of a Centrelink application for income support.
  • Financial hardship form (non-mandatory).
  • Letter from charitable organisation regarding loss of employment or inability to provide for basic necessities.
  • Bank statements (all).
  • Any other relevant documentation to support your application for fee waiver.

Significantly financially impacted by the COVID-19 pandemic

  • Copy of Queensland Health invoice.
  • Australian citizen or permanent residence.
  • No more than $10,000 in cash and savings.
  • Information detailing the significant impact and evidence to support this assertion.
  • Financial hardship form (non-mandatory).
  • Bank statements showing a reduction of income, essential spending and reduced savings.
  • Bank statements (all).
  • If coming from overseas, documentation of excessive costs to relocated back to Australia.
  • Loss of a business entity, home or possessions due to COVID 19.
  • Statutory declaration.
  • Any other relevant documentation to support your application for fee waiver.

The financial hardship template has been developed to assist you with completing your application – please note this is a guide only and not mandatory.

Vulnerability

You may be able to request of a fee waiver on grounds of vulnerability – this will be assessed on a case by case basis.

Anyone who is considered a vulnerable person (or carer), who does not meet the criteria for financial hardship, may apply for a waiver on the grounds of vulnerability. To meet this criterion a person must demonstrate how the vulnerability affects their ability to meet their financial obligations.

Due to the nature of these grounds, the following are examples of where vulnerability may be considered grounds for a quarantine fee waiver:

  • a person identifying as a refugee and/or the application is based on humanitarian reasons.
  • a person with serious chronic illnesses/disability and/or is not able to take care of themselves.
  • a person who is unable to protect themselves against harm or exploitation by reason of age, illness, trauma, or disability or any other reason.
  • people escaping domestic, family or sexual violence.
  • A person performing the role of a carer for a person who may be considered as vulnerable.

When applying on these grounds, the following is considered mandatory evidence:

  • copy of Queensland Health invoice.
  • statement of reasons.

Other evidence that might be relevant, depending on the unique circumstances, are:

  • visas
  • Centrelink documentation
  • police reports
  • birth certificate.
  • statutory declaration
  • medical records / letter from doctor
  • letter from registered DFV provider

To apply for a quarantine fee waiver once you have received an invoice, complete the form online using the Health Service Portal.

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, or essential medical supplies or to act as a support person for someone quarantining with you who needs to obtain essential medical care
  • to give effect to orders of a Court or Tribunal
  • to assist with or participate in a State, Territory or Commonwealth law enforcement investigation or other action at the request or direction of a State, Territory or Commonwealth department or law enforcement agency
  • for air crew, to carry out essential regulatory or safety flight related duties including training or to attend their next work duty
  • to leave Queensland by the most direct route without stopping, to return overseas or if from an Australian hotspot to leave Queensland and go interstate
  • as otherwise required or permitted under a direction given to you by a relevant authority.

If I need to leave quarantine for an essential reason, how do I get to my destination?

You must wear a mask (if over the age of 12) and travel in an ambulance, your personal vehicle, or taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Can I have people visit me while in quarantine?

No. You are not allowed to have any visitors, unless they:

  • live in the nominated premises
  • are providing emergency care, medical care or other essential care to a person living in the nominated premises
  • enter to fulfil an obligation relating to shared parenting or child contact
  • enter the nominated premises to give effect to orders of a Court or Tribunal
  • as otherwise required or permitted under a direction given by a relevant authority.

Do I have to quarantine in Queensland if it’s not my final destination?

Yes. If Queensland is not your final destination you must quarantine here before continuing your journey.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

What is the penalty if the direction is not followed?

Failure to comply with the direction is subject to a maximum penalty of 100 penalty units ($13,345).

Will my travel insurance cover the quarantine fee?

Please contact your travel insurance company directly for more information.

Exemptions

Other places in Australia allow people to quarantine in their homes, why can’t I?

Each state and territory through their relevant legislation have different approaches to managing those returning from overseas or from a declared hotspot.

Quarantine for persons arriving in Queensland from overseas or from a declared hotspot must be in government arranged accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee?

All people arriving in Queensland from overseas or from a declared hotspot you have to quarantine in government arranged accommodation for 14 days, regardless of their cultural background.

Once the quarantine fee invoice has been issued by Queensland Government you have 30 days to apply to have the fee waived.

Information will be made available in many languages and should you or a family member require access to an interpreter please request from the hotel reception or through the Health Liaison Officer.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

I am returning to Australia but I don’t feel sick, do I need to quarantine?

Yes, you will need to quarantine. You will be issued a quarantine notice for 14 days even if you are feeling well if you have been overseas. You will be quarantined in appropriate accommodation for 14 days.

While you’re quarantining, if you start to feel unwell, you should contact the health officer within your accommodation to arrange medical assistance.

Service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas or from a declared hotspot, you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/Can I choose my own hotel?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room.

On arrival at your arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Am I allowed to leave my room for fresh air or exercise?

This is up to the discretion of each accommodation provider and depends on availability of police. We recommend talking to the reception about this upon your arrival. You will be required to have a negative COVID-19 test prior to any arrangement to leave your room.

Other

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

Everyone returning to Australia from overseas or from a declared COVID-19 hotspot must go into mandatory quarantine in government arranged accommodation for 14 days in the city of their arrival.

If you are a Queensland resident or another person allowed to enter Queensland from a hotspot and have already served a 14 day quarantine period upon returning from overseas in another state or territory (unless this quarantine was completed in a South Australian COVID-19 hotspot), you are not required to quarantine again in Queensland as long as you have:

  • written confirmation of your quarantine period from a government authority of another State or Territory where government mandated quarantine was completed
  • had a negative COVID-19 test after day 10 of your quarantine
  • travelled straight from where you did your quarantine to an airport to leave the COVID-19 hotspot by private transport, a taxi or transport arranged by a government authority, and you didn’t leave the airport.
  • You must wear a face mask (if over the age of 12) while transiting to Queensland, unless it is not practicable because of the emergency situation or the need to avoid injury or illness or to escape a risk of harm.

An unaccompanied minor who has completed a 14-day quarantine period in another state or territory (unless this was in a South Australian COVID-19 hotspot) is permitted to enter Queensland.

If you completed mandatory government quarantine in another State or Territory and cannot produce the above evidence, you must either quarantine in government arranged accommodation in Queensland.

If you stay in the city you have quarantined in after being released from quarantine and go into the community before travelling to Queensland, you will be required to do a further 14 days quarantine in government arranged accommodation in Queensland.

Additional restrictions may apply when entering Queensland, including the need to have a Queensland Border Declaration Pass. For full details see the Border Restrictions Direction.

What do I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue, tell a health official immediately.

If you feel sick in quarantine tell the Health Liaison Officer or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period.

What happens if I develop symptoms during quarantine?

If you develop any COVID-19 symptoms at any time during your quarantine period call your doctor who will tell you how to get a test for COVID-19.

If you are having serious symptoms, call 000 straight away. Symptoms include shortness of breath, difficulty breathing or chest pressure or pain. Tell the ambulance staff that you are in quarantine and may have COVID-19.

If you need to travel to get to your doctor, hospital or testing site, travel alone and use personal transport where possible. If you are unable to drive yourself, see if a member of your household/family or a friend can take you. You must:

  • wear a face mask (if over the age of 12)
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions.

When you arrive at your doctor, hospital or other testing location, tell the healthcare professionals again that you are in quarantine and have developed symptoms.

If you test positive you will need to go into isolation. Anyone who has been in your household is a close contact and must then go into quarantine.

Even if you test negative you must stay in quarantine for the full 14 days. This is because you could still develop COVID-19 towards the end of the quarantine period.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive it is important that you isolate from others you may have been quarantining with. If you are quarantining with other family members, we will arrange another room for you so that you can isolate until you have recovered. If your clinical condition is such that you require hospital care, you will be transferred for isolation in hospital and further care.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

If I refuse to be tested, do I need to pay for the extra 10 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 10 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine and before the completion of their 14 day quarantine in government arranged accommodation.

Why do I have to get tested if I develop COVID-19 symptoms within 14 days of entering Queensland?

Getting tested will help us find as many cases in the community as quickly as possible to stop the virus spreading. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

If you have any of the COVID-19 symptoms, no matter how mild, get tested.

What happens if someone develops symptoms with COVID-19 after 14 days of entering Queensland?

You should get tested at any time if you have any COVID-19 symptoms present, no matter how mild. Before your appointment, please call head and tell them about your symptoms so you can prepare for your visit.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing PPE and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about entering Queensland and quarantine

Can I travel into Queensland?

For details on who can enter Queensland from another state or territory, see the Border Restrictions Direction.

For details on who can enter Australia from overseas, visit the Department of Home Affairs website.

Why do I need to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, you have:

  • been overseas
  • been in a declared COVID-19 hotspot (and the place is a COVID-19 hotspot at the time you enter Queensland)
  • been in contact with someone who has COVID-19
  • or have had COVID-19 or any COVID-19 related symptoms
  • are a Queensland resident or New South Wales border zone resident who travelled outside the border zone in New South Wales.

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland.

This is in accordance with the Border Restrictions and Self-quarantine for Persons Arriving in Queensland From Overseas Directions.

People already in Queensland will be directed to quarantine if they have been in close contact with someone who has COVID-19. You may be directed to quarantine in in government arranged accommodation if your home accommodation is not suitable.

Questions about fees and payment

What if I booked my international flight before the announcement, do I still have to pay for the accommodation?

You will still be required to quarantine in the government arranged accommodation for the duration and an invoice for your stay will be issued. Upon receipt of this invoice, you will need to submit a request for waiver supplying the required evidence.

CriteriaMandatory evidence Other evidence that may assist

Transitional arrangements

  • Copy of Queensland Health invoice
  • Evidence of confirmed travel plans prior to the announcement of quarantine fees.
  • Cancellation notification by a third party
  • If State or Commonwealth exemption was issued to enter Queensland proof may be submitted.

What if I do not fit within any of these grounds but still want to apply for a waiver?

If you feel your circumstances should be considered but they do not fall within the above grounds and criteria due consideration will be given to the application.

When applying on these grounds, the following is considered mandatory evidence:

  • copy of Queensland Health invoice
  • statement of reasons.

Other evidence can be submitted at the discretion of the applicant.

Questions about exceptions and waivers

What if I booked my travel before 17 June 2020, do I still have to quarantine?

If your travel from overseas was booked before midnight 17 June 2020 (even if arriving after 1 July) you may be eligible for a fee waiver. However, you will still need to quarantine in government arranged accommodation for 14 days when you arrive.

When applying under this category you will be asked to provide documentary evidence to demonstrate that the arrival date for the person’s travel to Queensland from overseas was confirmed before 17 June 2020.

If your travel from overseas was confirmed before 17 June 2020 but then cancelled or rescheduled beyond your control, you may still be eligible for a full or part waiver.

To apply for a quarantine fee waiver once you have received an invoice, complete the form here.

I travelled to Queensland for work, can my employer be invoiced for my quarantine fee?

No. The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.

Can I receive a tax receipt once I pay for my quarantine as I want to claim the costs back?

When you pay using internet banking via BPAY then BPAY receipt is generated by a banking system and a similar scenario occurs with internet payments via direct debit, BPoint or Post BillPay. An invoice plus own bank records should be enough for supporting documentation to claim the costs back.

Other questions

What's the difference between quarantine and isolation?

While both will limit your movements, quarantine is what people are required to do in case they have come in contact with a confirmed case.

Isolation is the term used when asking people who are suspected or confirmed to have COVID-19 to stay in their home or in hospital until they are no longer infectious.

If you are suspected or confirmed to have COVID-19, you will be asked to self-isolate (PDF) unless you are so sick that you need treatment in a hospital.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

How can I look after my mental wellbeing?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.