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Quarantine in government-arranged accommodation

The information below is for those who will be directed to enter quarantine in government-arranged accommodation.

Specific information for international travellers who may be eligible to home quarantine is available at Home quarantine for overseas travellers

You can also find out more information about home quarantine for close contacts of confirmed cases.

Update 19 January

From 1am AEST Saturday 22 January, fully vaccinated international arrivals will be required to get tested for COVID-19 within 24 hours after arrival, and to quarantine at home or in other accommodation until they receive a result:

Overview

In response to the global COVID-19 situation, anyone arriving in Queensland must enter quarantine in government-arranged accommodation if they have been overseas in the last 14 days, excluding those who:

You will need to stay in government-arranged accommodation for 14 days unless you have received an exemption, which is rare.

People already in Queensland will be directed to quarantine if they have been in close contact with someone who has COVID-19. You may be directed to quarantine in government-arranged accommodation if your home is not suitable.

Fees and payment

If you are directed to quarantine in government-arranged accommodation, you will have to pay some of the cost of your stay. The quarantine fee includes your accommodation and daily meals.

After the end of your quarantine you will be sent an invoice to pay within 30 days. You can apply to have the fee waived after you get the invoice.

Read more about quarantine fees and payments.

Testing

During your stay, you will be tested for COVID-19. If you do not agree to be tested, you must quarantine for a further 14 days until there is greater certainty that you do not have the virus.

You will need to pay for the cost of the additional 14 days.

Questions and answers about quarantine in government-arranged accommodation

Questions about quarantine

What is quarantine?

Quarantine is when people who are well but have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19.

Quarantine means staying in your home or government-arranged accommodation or at another quarantine address for 14 days. You must avoid contact with other people, including receiving visitors and not leave. The quarantine period is 14 days from when you may have been in contact with the person with COVID-19. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they:

  • have been identified as a close contact by other means
  • have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country).

When someone is directed to quarantine, they may be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

Who does not have to quarantine?

If you are entering Queensland directly from a safe travel zone country on a quarantine-free flight, you do not need to quarantine or complete a Queensland International Arrivals Registration if you meet all of these conditions:

  • you have been tested for COVID-19 in a clinical setting within 72 hours prior to the time you departed a safe travel zone country on a quarantine-free flight and your test returned a negative result
  • you are fully vaccinated unless you are under 12 years of age, or are unable to receive a COVID-19 vaccination because of a recognised medical contraindication.

If you cannot be vaccinated due to a recognised medical contraindication, you’ll need to provide a medical certificate from a registered medical practitioner as evidence, stating the medical contraindication.

All passengers on a quarantine-free flight are still required to complete the Australia Travel Declaration at least 72 hours before the time of departure.

Who can direct a person to go into quarantine?

Under the Public Health Act 2005:

  • the Chief Health Officer can release a Public Health Direction stating that specific groups of people need to go into quarantine
  • an emergency officer can direct a person to go into quarantine.

You can be directed to quarantine either verbally or in writing, including as a text message, email or letter.  When you get given a written quarantine direction, you must complete quarantine, even if you have not been told verbally by an emergency officer.

Even if you don’t receive a written quarantine direction but are requested to quarantine by an emergency officer (public health), either verbally or via SMS you are still required to quarantine.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 that may be given to a person who is directed to quarantine. If the close contact is a minor, the quarantine direction will be issued to the parent, guardian or responsible adult of the minor. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Which agencies may contact me during my quarantine?

While in quarantine, Queensland Health and the Queensland Government COVID team will call and SMS you, to check that you are adhering to your quarantine requirements and to check on your health and wellbeing. These calls may come from a private number, so we encourage you to answer it as soon as possible.

Be alert about COVID-19 themed hoax SMS and emails, for example, notifying people they are a close contact to a confirmed COVID-19 case. These messages usually include a link to a non-government website or may ask to provide personal information, including banking details. You will never be asked for your banking details by a Queensland Government agency via an SMS. If you are unsure whether an SMS or email you received is genuine, you can call 13 HEALTH (13 43 25 84) to check.

Do I have to quarantine when I arrive in Queensland from overseas?

Anyone entering Queensland from overseas, excluding people transiting through Queensland before boarding another international flight, must go into quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense.

You are excluded from quarantine when entering Queensland from a safe travel zone country on a quarantine free flight. You do not need to quarantine or complete a Queensland International Arrivals Registration if you meet all of these conditions:

  • you have been tested for COVID-19 in a clinical setting within 72 hours prior to the time you departed a safe travel zone country on a quarantine-free flight and your test returned a negative result
  • you are fully vaccinated unless you are under 12 years of age, or are unable to receive a COVID-19 vaccination because of a recognised medical contraindication.
  • you haven’t been to a COVID-19 hotspot in the 14 days prior to departing the safe travel zone country.

If you cannot be vaccinated due to a recognised medical contraindication, you’ll need to provide a medical certificate from a registered medical practitioner as evidence, stating the medical contraindication.

All passengers on a quarantine-free flight are required to complete the Australia Travel Declaration at least 72 hours before the time of departure.

Do I need to complete a Queensland International Arrivals Registration if I am travelling from overseas?

If you have been overseas in the last 14 days prior to arriving in Queensland, you must complete a Queensland International Arrivals Registration except when:

  • you entered Queensland on a quarantine free flight from a safe travel zone country
  • you are an international passenger arriving Queensland on a domestic flight
  • you are maritime crew who are not required to quarantine in Queensland under the Protocol for maritime crew members joining or signing off a vessel in Queensland.

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

If you have quarantined for 14 days in the state or territory you arrived in, you will not need to quarantine on your arrival in Queensland, subject to the following conditions:

  • when you arrive in Queensland, you will need to provide written proof to an emergency officer that you have completed your mandatory hotel quarantine in another state, that you have had a COVID-19 test in quarantine and received a negative result, and that you travelled on a direct route in private transport or as arranged by a government authority from the hotel to the airport.
  • during this travel time you must have worn a mask and you must not have left the confines of the airport.

Can Queensland residents quarantine in their own homes?

Queensland residents may complete home quarantine if they qualify as an overseas traveller.

What are the screening questions which may be asked on arrival to Queensland?

An emergency officer may require any person arriving in Queensland from overseas, including on a quarantine free flight, to answer questions or provide evidence about:

  • whether the person has symptoms consistent with COVID-19
  • whether they have been exposed to COVID-19 in the past 14 days
  • whether the person has been undertaking managed isolation or quarantine in a safe travel zone country in the past 14 days
  • their name
  • their date of birth
  • their phone number while in Australia
  • their intended address while in Australia
  • their email address
  • their flight number
  • their flight seat number
  • the places the person has been in the last 14 days before arriving in Queensland
  • vaccination status or a medical certificate from a registered medical practitioner stating the medical contraindication that prevents the person from being vaccinated
  • results of a COVID-19 test taken in a clinical setting within 72 hours of their departure from a safe zone country.

Where is government-arranged accommodation available in Queensland?

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

How do I get from the airport to government-arranged accommodation to quarantine?

#airport-to-government-quarantine

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

When you arrive, transport from the airport to government-arranged accommodation will be provided. You cannot take a taxi, rideshare or public transport to the premises.

What do I do with my pets while I’m in government-arranged quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

Can I have people visit me while in government-arranged quarantine?

No. You are not allowed to have anyone enter your room, unless they are:

  • needed for an emergency situation
  • staying in the premises for quarantine reasons
  • required to enter by an emergency officer to conduct a COVID-19 test
  • directed to enter by an emergency officer for an emergency and their contact details are recorded.

What emergencies will people be allowed to enter my government-arranged quarantine room?

Emergency officers will allow people to enter your room for an emergency situation where it is not possible for you to be transported to hospital. Other emergencies could include emergency maintenance such as a broken pipe.

Do I have to quarantine in Queensland if it’s not my final destination in Australia?

International arrivals can transit through Queensland and transfer to a domestic flight to leave Queensland without having to quarantine as long as they do not leave the airport.

Questions about opening your door in government-arranged quarantine

Can I open the door of my quarantine room?

You can only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door. For example:

  • collect food, laundry or other items left at your door
  • place laundry, rubbish or other items directly outside your door in a sealed bag for collection
  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, including a COVID-19 test
  • as otherwise required or permitted under a direction given to you by a relevant authority.

What rules must I follow to go on my balcony?

#balcony-rules

Please note, balconies are not available in all rooms.

If you have a balcony and wish to use it, you must practise social distancing, by staying 1.5 metres away from people on other balconies.

You must not:

  • pass food or other items out of your balcony
  • climb out of your balcony
  • allow anyone to enter your balcony
  • accept any other items on to your balcony
  • physically interact with neighbouring guests across balconies.

Who doesn't have to wear a face mask in quarantine?

There are some exceptions to wearing a face mask when opening the door to your quarantine room. These exceptions include:

  • children under 12
  • anyone who has a medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma.

What sort of face mask can I wear?

You can wear a single use surgical mask with a minimum level 1 barrier protection (Australian Standard) that covers your nose and mouth.

You cannot wear a scarf, bandana or face shield.

Where can I find information on how to correctly wear a face mask?

Find out how to use, wear and dispose of a face mask.

Questions about leaving government-arranged quarantine

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital, if allowed by the authority
  • to depart on a connecting international flight
  • as otherwise required or permitted under a direction given to you by a public health emergency officer.

If I need to leave quarantine for an essential reason, how do I get to my destination?

If leaving quarantine for medical care at a hospital, you must travel in an ambulance.

If leaving quarantine for any other allowed purpose, you must travel in an emergency services vehicle or transport arranged by a government authority.If you are leaving quarantine for any other allowed purpose, you must travel in an ambulance or by a government authority endorsed transport provider with a transport plan.

Questions about government-arranged quarantine service inclusions

How will my accommodation be organised?

If you are identified as a person needing to quarantine in government-arranged accommodation, you will be given a mandatory 14 days quarantine notice and required to go straight to your government-arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

How will my food be delivered?

Food will be delivered to your room by ‘contactless delivery’. Hotel staff will explain how this will work.

You can only open the door to your room if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door.

Can I order food and drinks online?

Yes, you can buy food and drinks online to be delivered to the hotel and staff will bring it to your room. You will be charged for hotel quarantine meals even if you don’t eat them.

Check the hotel rules about buying and drinking alcohol. Hotels practice responsible service of alcohol and deliveries are recorded. You are allowed the equivalent of six 330ml cans of beers (6-9 standard drinks), or one bottle of wine (7-8 standard drinks) per day.

Any excess alcohol will be stored on your behalf until you have completed your quarantine period.

What if I have dietary requirements?

Let hotel reception know if you have any dietary requirements when you check in.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/ Can I choose my own hotel?/ Can I change my room?/ Can I choose which government hotel I go into? / If we are a family with children, can we get an apartment?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

Room changes are not allowed unless medically required or in exceptional circumstances. There may be additional costs for room changes. Call hotel reception to request a Room change form.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room. There will be a minibar fridge in your room, but there will be no minibar menu items available for the duration of your stay.

On arrival at your government-arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Questions about health and wellbeing during government-arranged quarantine

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are not allowed due to the potential spread of COVID-19.

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the health support team or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

How do I get my medication while in quarantine?

If you have a current script, you can take a photo and send it to a local pharmacy. You will have to discuss payment and delivery of the medication with the hotel. Call hotel reception for local pharmacies.

If you don’t have a current script, you can book a telehealth consult with a doctor. They can organise a prescription to be sent to a local pharmacy and medication delivered to the hotel. Call hotel reception for local doctors.

How do I access First Nations medical services while in quarantine?

If you want to book a First Nations medical service, you first need a telehealth consult with a local doctor. The Venue Health Manager can help you access Aboriginal and Torres Strait Islander hospital liaison services.

Can I use my nebuliser or CPAP machine while in quarantine?

Using a nebuliser or CPAP machine is not permitted while in quarantine. Nebulisers and CPAP machines have an increased risk of spreading viruses such as COVID-19 through aerosolisation. This means small particles containing the virus can flow through the air and spread more widely.

If you require the use of a nebuliser or CPAP or any other respiratory device, call reception for the health team to discuss other ways to manage your health conditions.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

How can I look after my mental wellbeing in quarantine?

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Other questions about government-arranged quarantine

Can I smoke while in quarantine?

You cannot smoke in your room. It is important you talk to the health support team if you smoke or are dependent on any other substance. The health support team can help you get the support you need during your stay.

You can call Quitline (13 78 48) between 8am and 9pm, 7 days a week to receive free nicotine replacement therapy patches that can be sent to you within one business day. The Quitline also provides free and confidential advice on how to quit smoking.

What do I do in an evacuation?

In an evacuation, follow normal hotel procedures. If safe to do so, wear a face mask and keep 1.5 metres from others. You will be given an extra mask to use in case of an evacuation. If you use this face mask, ask for a new spare one.

What happens when I complete my 14 days of quarantine?

Your hotel’s health team will talk to you about leaving quarantine. You will have to:

  • arrange your selected departure time with reception and complete the hotel’s standard check-out process
  • wear your mask until you have departed the premises and on your transport home. If there are requirements for mask wearing in place at the time of your departure, you must follow these
  • give details that you can be contacted on for two weeks after leaving quarantine
  • follow any other instructions as provided by the onsite health and QPS team.

You cannot stay in government-arranged accommodation after your quarantine has finished. You must organise and pay for your own travel and accommodation after quarantine. Call hotel reception if you need help with this.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country or you qualify as an overseas traveller) must quarantine in a government-arranged hotel or other government organised quarantine.

Questions about testing in government-arranged quarantine

Why do I have to be tested for COVID-19?

You have to be tested so that if you are carrying the virus – even without showing symptoms – you do not pass it on. By getting tested you will help keep Queenslanders safe.

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government-arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you have COVID-19 symptoms that are life threatening or urgent:

  • Call Triple zero (000). Tell the operator that you are in quarantine.
  • If possible, call hotel reception and tell them an ambulance is coming.

If you have COVID-19 symptoms that are not urgent:

  • Call hotel reception and tell them you have COVID-19 symptoms. The hotel will tell the Venue Health Manager.
  • The venue health team will contact you (during business hours) for an onsite COVID-19 test.
  • Outside business hours you can call 134 COVID (134 268) to speak to someone about your health.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government-arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

What happens if my test is negative?

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine accommodation, this may be by phone or by SMS.

People in quarantine who get tested for COVID-19 with a negative result still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine because you have been in a hotspot and it is no longer a hotspot.

If I refuse to be tested, do I need to pay for the extra 14 days in government-arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

What does the test involve?

For the COVID-19 test, secretions are collected from the back of your nose and throat using a swab. The test will be performed in your hotel room by a trained healthcare professional. They will ask you to stand in your doorway to sit or lie down comfortably, if you are unable to stand, tilt your head back and quickly insert a small swab with a soft tip into your mouth and into each nostril. You may experience brief discomfort, but the test will be over quickly.

How are children under the age of 12 tested?

Small children will need testing using a specialised swab, by a healthcare professional who has been trained to complete COVID-19 tests on children. Discuss your children’s testing with the health support team, when they contact you regarding your tests.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government-arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about requirements after completing and leaving government-arranged quarantine

What do I need to do to leave quarantine at the end of my 14 days in government-arranged quarantine?

#what-to-do-leaving-hotel-quarantine

Testing during quarantine

You must have had a COVID-19 test each time requested by an emergency officer, including:

  • as soon as you arrive in government-arranged quarantine
  • on day 5
  • on day 12 or 13

You must receive a negative test each time you are tested.

If you refuse to be tested when requested, you will have to complete an additional 14 days quarantine in government-arranged quarantine at your own expense.

What do I need to do after I leave government-arranged quarantine?

#what-to-do-after-leaving-hotel-quarantine

Once you have completed your mandatory 14 day quarantine period, you have no further obligations and can complete the standard hotel check out procedure at your government-arranged accommodation.

However, if you experience symptoms consistent with COVID-19 after your quarantine has ended, you are strongly urged to get tested and isolate yourself from others until you receive a negative result.

If you are having difficulty finding a testing location, you can visit a Queensland fever clinic.

Questions about enforcement

Are there penalties if I don’t comply?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,378 for individuals and $6,892 for corporations, a court-imposed penalty of up to $13,785 or 6 months' imprisonment.

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

What are the rules for air crew?

All air crew arriving from overseas are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for Air Crew Direction.

Questions about the Queensland International Arrivals Registration

Who has to complete a Queensland International Arrivals registration?

If you have been overseas in the last 14 days prior to arriving in Queensland, you must complete a Queensland International Arrivals Registration.

You don’t have to complete a registration if you arrived in Australia on a quarantine free flight from a Queensland safe travel zone country.

Children can be included on the registration of the parent, guardian or responsible adult they are travelling with.

International passengers can leave on another international flight that leaves from Queensland in line with the Australian Government Department of Health advice.

International passengers can transit through Queensland without quarantining or completing the Queensland International Arrivals Registration if you remain at the airport until your next international flight to leave Australia and your next flight is within 8 hours of your arrival in Queensland.

If you are an international transit passenger who has between 8 and 72 hours from your arrival in Queensland and your next international flight, you will be required to quarantine at government arranged accommodation until your next flight and complete the Queensland International Arrivals Registration.

What is the Queensland International Arrivals Registration?

The Queensland International Arrivals Registration requires you to answer the following questions:

  • What is your name?
  • What is your date of birth?
  • What is your primary residential address in Australia?
  • What is your phone number?
  • What is your email address?
  • When will you arrive in Queensland?

You will need to provide evidence of your identity if asked – this could include your Passport, Driver Licence or Medicare card.

You will also need to provide details of the parent, guardian or responsible adult who will quarantine with any unaccompanied minors.

Questions about endorsed transport providers

Endorsed transport providers

See more information on endorsed transport providers and for answer to commonly asked questions.

Questions about entering Queensland and quarantine

Can I travel into Queensland?

The Border Restrictions Direction has been revoked. You can travel to Queensland from elsewhere in Australia without restrictions.

For details on who can enter Australia from overseas, visit the Department of Home Affairs website.

Why do I need to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, you have:

  • been overseas
  • been in contact with someone who has COVID-19.

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland.

This is in accordance with the Self-quarantine for Persons Arriving in Queensland From Overseas direction.

People already in Queensland will be directed to quarantine if they have been in close contact with someone who has COVID-19. You may be directed to quarantine in in government-arranged accommodation if your home accommodation is not suitable.

Questions about fees and waivers

Why are quarantine fees being charged?

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland. The quarantine fee is proposed to reduce the financial burden of COVID-19 prevention measures on Queensland taxpayers. The total fee, which is a contribution to the overall cost of government-arranged accommodation will help repay the government for the cost of providing quarantine to you.

How much will quarantine cost?/ How do I pay?

More information about quarantine fees and payment.

What if I do not fit within any of these grounds but still want to apply for a waiver?

If you feel your circumstances should be considered but they do not fall within the above grounds and criteria due consideration will be given to the application.

When applying on these grounds, the following is considered mandatory evidence:

  • copy of Queensland Health invoice
  • statement of reasons.

Other evidence can be submitted at the discretion of the applicant.

More information about quarantine fees and payment.

I travelled to Queensland for work, can my employer be invoiced for my quarantine fee?

No. The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.

Can I receive a tax receipt once I pay for my quarantine as I want to claim the costs back?

When you pay using internet banking via BPAY then BPAY receipt is generated by a banking system and a similar scenario occurs with internet payments via direct debit, BPoint or Post BillPay. An invoice plus own bank records should be enough for supporting documentation to claim the costs back.

I have a flight stop-over in Queensland, will I be charged the quarantine fee?

If you are entering Queensland by air in order to transfer to another flight, you may be required to go into government-arranged accommodation at the airport. You will not be charged a fee if you are in transit for less than 24 hours.

If you are required to be accommodated for over 24 hours, an invoice will be issued and the fee will be calculated based on the time spent in government-arranged accommodation.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee?

All people arriving in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country and those who qualify as an overseas traveller) have to quarantine in government-arranged accommodation for 14 days, regardless of their cultural background.

Once the quarantine fee invoice has been issued by Queensland Government you have 30 days to apply to have the fee waived.

Information will be made available in many languages and should you or a family member require access to an interpreter please request from the hotel reception or through the Health Liaison Officer.