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Travelling to Queensland

New changes to the Queensland/New South Wales border zone

From 1am AEST Saturday 18 September 2021, the Local Government Area of Glen Innes Severn Shire will move from the non-restricted border zone to the restricted border zone. This means that people who have been in Glen Innes Severn Shire in last 14 days will only be allowed to enter Queensland for essential purposes.

Non-restricted border zone

Travel for work or volunteering that cannot be performed at home and to attend face-to-face learning at an educational institution, between Queensland and some Local Government Areas in the New South Wales border zone will be allowed.

People crossing the border for work or volunteering that cannot be performed from home will need to have received at least one dose of the COVID-19 vaccine.

Read more about the non-restricted border zone.

Restricted border zone

Border zone residents who have been the LGAs of Walgett, Brewarrina, Bourke, City of Broken Hill, Glen Innes Severn Shire, Lismore City or the Unincorporated Far West will only be allowed to enter Queensland for essential work, emergency volunteering and other limited essential purposes.

Read more about the restricted border zone.

New requirements for those wishing to enter Queensland who have completed quarantine in a COVID-19 hotspot

From 6pm AEST Thursday 16 September 2021 anyone who has completed quarantine in a COVID-19 hotspot can only transit directly to Queensland without completing quarantine in Queensland if they have completed quarantine at a facility with a security overlay provided by the relevant government authority. You cannot complete home quarantine in a COVID-19 hotspot and then transit to Queensland.

New requirements for Queensland residents and those wishing to relocate to Queensland

Queensland residents or those wishing to relocate to Queensland from a declared COVID-19 hotspot (including the New South Wales border zone) are only allowed to enter Queensland if:

  • you obtain and fulfil all requirements stated in your Queensland Border Declaration Pass including evidence of your residency in the approved form; and
  • you have been provided with an allocated entry date and designated entry airport to enter Queensland which has been confirmed by a government authority when you received your border pass; and
  • you enter on the allocated date and via air at the designated entry airport given.

You must complete a Queensland entry pass to enter Queensland from anywhere in Australia or New Zealand, including returning Queensland residents.

By completing a Queensland entry pass, you help us to quickly contact you if an interstate exposure venue or hotspot is declared. This helps us reduce the risk of COVID-19 in Queensland and manage outbreaks.

  • You must complete the Queensland entry pass prior to your entry into Queensland. Any person who has:
    • been in a declared COVID-19 hotspot in the last 14 days should allow 10 business days for processing (note: due to the high number of applications, processing times are currently exceeding 10 days)
    • not been in a declared COVID-19 hotspot in the last 14 days must apply within 72 hours prior to entering Queensland
  • Once processed, your declaration will be sent to your email
  • You will be asked where you have been in the past 14 days. You must list all states and territories you have visited, even if your visit was brief or you travelled through an area.
  • If conditions change or you need to update your travel details, you’ll need to complete a new declaration with updated details before you enter Queensland.

Apply for a Queensland entry pass

Travel categories

Queensland has a travel category system that allows areas across Australia and New Zealand to be categorised as green, orange or red based on the risk level.

There are a small number of people who fall within an exception that do not need to complete a Queensland entry pass to enter Queensland.

Map of current travel restrictions for entering Queensland

Click or tap the different local government areas on the map below to see the rules for entering Queensland, based on where you have been in the last 14 days.

You can search for an address by clicking on the magnifying glass on the left hand side of the map and typing in an address you have been to. Possible matches to the address will appear below the address search bar. Click or tap on an address to zoom the map to that location.

The map does not support Internet Explorer. Please view this page in an alternative browser, or check written information on this page.

Green

No restrictions

If you have not been in a COVID-19 hotspot or interstate exposure venue or have only been in a safe travel zone country, you should be eligible for a green declaration.

To enter Queensland, you must:

  • complete a Queensland entry pass
  • get tested if you develop any COVID-19 symptoms after arriving in Queensland
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a declaration and for 14 days after arriving in Queensland
  • arrive on a quarantine free flight (green flight) if entering from New Zealand.

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device).

Orange

Interstate exposure venues

If you are travelling from an orange zone, it means you may have been to an interstate exposure venue at the relevant time in another Australian state or territory. If you have been to an interstate exposure venue at the relevant time you will have to quarantine on arrival into Queensland.

To enter Queensland if you have been to an interstate exposure venue at the relevant time you must:

  • follow the health advice released by your home state or territory before deciding to travel
  • complete a Queensland entry pass
  • quarantine as per the directions on your declaration.

From 7 September there are additional requirements people must follow when they leave government arranged quarantine.

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device). You must quarantine as per the directions on your declaration until you are contacted by Queensland Health.


Note: If you have not been to an interstate exposure venue at the relevant time, you should be eligible for a green declaration (see above).

Red

Hotspots

If you have been to a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) you may not be allowed to enter Queensland. Only limited groups of people will be able to enter Queensland if they have been in a COVID-19 hotspot including people accessing essential health care, complying with court orders, fulfilling child custody arrangements or endorsed to enter as specialist workers.

If you are a Queensland resident or someone who is intending to relocate to Queensland and have been in a hotspot in the last 14 days, you will not be allowed to enter Queensland, unless you:

  • arrive by air; and
  • have been provided with an allocated entry date and designated entry airport to enter Queensland which has been confirmed by a government authority ; and
  • enter on the allocated date and designated entry airport given; and
  • obtain and fulfil all requirements stated in your Queensland Border Declaration Pass including evidence of your residency in the approved form.

When you enter Queensland, you must:

  • complete 14 days mandatory quarantine. Find out where you will have to quarantine.
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a declaration and for 14 days after arriving in Queensland. You must tell the venue health manager if you become aware you have been to an interstate exposure venue after you enter government arranged quarantine. If you are directed to quarantine at a private residence you must fill in the contact tracing form on the contact tracing webpage.

There are also some additional rules around entering from a hotspot:

You can enter Queensland from a hotspot for essential health care without an exemption, when the health care cannot be provided in the hotspot. Read more about entering Queensland for essential health care.

Blue

Border zone (non-restricted)

From 1am AEST 13 September 2021, there have been changes to the New South Wales border zone:

The following Local Government Areas are classified as non-restricted Local Government Areas in the border zone:

  • Ballina Shire
  • Byron Shire
  • Clarence Valley Council
  • Gwydir Shire
  • Inverell Shire
  • Kyogle Council
  • Moree Plains Shire
  • Richmond Valley Council
  • Tenterfield Shire
  • Tweed Shire

To enter Queensland from an LGA within the border zone you must:

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device).


See questions and answers about the non-restricted border zone.

Violet

Border zone (restricted)

From 1am AEST 13 September 2021, there have been changes to the New South Wales border zone:

  • Border zone residents who live in or have been to a restricted border zone Local Government Area (LGA) will only be allowed into Queensland for limited essential purposes.
  • Queensland residents may only enter a restricted border zone LGA and return to Queensland if you entered the restricted are for limited essential purposes.

The following Local Government Areas are classified as restricted Local Government Areas in the border zone:

  • Bourke Shire
  • Brewarrina Shire
  • City of Broken Hill
  • Glen Innes Severn Council
  • Lismore City
  • Walgett Shire
  • Unincorporated Far West

To enter Queensland from an LGA within the border zone you must:

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device).


See questions and answers about the restricted border zone.

Additional updates

Additional requirements when leaving quarantine

From 7 September there are additional requirements people must follow when they leave government arranged quarantine.

General rules for entering Queensland

If you are entering Queensland from interstate or New Zealand, you will have to follow specific rules if you have been in:

Arriving into Queensland from overseas

Find out what to do if you are arriving from an overseas country that is not in the Queensland safe travel zone or arriving on a non-quarantine free flight (red flight) from a safe travel zone country.

More information

For more information see the full Queensland Travel Declaration Direction (No. 4), Border Restrictions Direction (No. 43), Interstate Exposure Venues Direction (No. 3) and Interstate Places of Concern (Stay at Home in Queensland) (No. 4)

Questions and answers about travelling to Queensland

Questions about the border zone

#border-zone-restrictions

Which Local Government Areas are included in the border zone?

#border-zone-lgas

Non-restricted border zone

The following Local Government Areas are classified as non-restricted Local Government Areas in the border zone:

  • Ballina Shire
  • Byron Shire
  • Clarence Valley Council
  • Gwydir Shire
  • Inverell Shire
  • Kyogle Council
  • Moree Plains Shire
  • Richmond Valley Council
  • Tenterfield Shire
  • Tweed Shire

Restricted border zone

The following Local Government Areas are classified as restricted Local Government Areas in the border zone:

  • Bourke Shire
  • Brewarrina Shire
  • City of Broken Hill
  • City of Lismore
  • Glen Innes Severn Council
  • Walgett Shire
  • Unincorporated Far West

Questions about the non-restricted New South Wales border zone LGAs

#non-restricted-border-zone-qa

What is a non-restricted border zone LGA?

#non-restricted-border-zone-lgas

The following Local Government Areas are classified as non-restricted Local Government Areas in the border zone:

  • Ballina Shire
  • Byron Shire
  • Clarence Valley Council
  • Gwydir Shire
  • Inverell Shire
  • Kyogle Council
  • Moree Plains Shire
  • Richmond Valley Council
  • Tenterfield Shire
  • Tweed Shire

From 1am Monday 13 September 2021, travel for essential purposes including to perform work or volunteering that cannot be done from home, between Queensland and these non-restricted border zone LGAs will be permitted.

I am a Queensland resident / New South Wales border zone resident in a non-restricted LGA, what are the rules?

#non-restricted-border-zone-resident

From 1am AEST Monday 13 September 2021, Queensland residents and New South Wales border zone residents who live in or travel to a non-restricted LGA can cross to either side of the border for work and volunteering that cannot be performed from home and other essential purposes.

The reasons for crossing the border are still limited and even if you are able to cross the border for an essential purpose you should reconsider your need to do so.

If you are in a non-restricted LGA in the New South Wales border zone you can cross between NSW and Queensland for the below essential purposes:

  • to get food or other essential goods or services for the personal needs of the household or other household purposes, which cannot reasonably be obtained within New South Wales or Queensland; or
  • to get medical care or supplies or other health care services, including a scheduled COVID-19 vaccination which cannot reasonably be obtained within New South Wales or Queensland; or
  • to comply with an order to attend or to give effect to a court or tribunal in person in the border zone; or
  • to donate blood or blood products at a scheduled appointment at a blood collection centre in Queensland or New South Wales; or
  • to perform work or volunteering that cannot be done from home; or
  • attend school, childcare, university or any other educational institution or to transport you children to or from these facilities; or
  • provide assistance, care or support to a vulnerable person or family member or visit a terminally ill relative; or
  • fulfil an obligation relating to shared parenting, child contact or contact between siblings; or
  • in an emergency situation; or
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm, including domestic violence); or
  • as directed by an emergency officer; or

You must follow face mask requirements while you’re in Queensland.

If you are permitted to cross the border for work or volunteering, you will need to have received at least one dose of the COVID-19 vaccine.

You cannot cross the border:

  • if you have been in a restricted NSW border zone LGA (or any other COVID-19 hotspot) in the last 14 days
  • to attend a wedding or funeral
  • to exercise
  • for recreational purposes, including:
    • meeting friends or family for a meal out
    • holidays
    • spectating at professional sporting events
    • attending cinemas, theme parks or other tourist experiences.

NSW border zone residents must not undertake any of these activities while in Queensland even if you have entered for an essential purpose.

If you go outside of the restricted LGA in the New South Wales border zone (or any other COVID-19 hotspot), you will not be able to re-enter Queensland via road and will have to quarantine for 14 days in government arranged accommodation at your own expense when you come home by air.

What are the rules for crossing the border to work in the non-restricted border zone?

Queensland and New South Wales border zone residents in a non-restricted border zone LGA, can now cross to either side of the border into non-restricted border zone LGAs for the purpose of work or volunteering if it cannot be reasonably performed from home. This includes but is not limited to:

  • teachers
  • retail workers
  • childcare workers
  • hospitality workers
  • sales representatives
  • construction workers.

I'm a border zone resident, do I have to do a Queensland entry pass every time I cross the border?

A Queensland entry pass is valid for 14 days from the date you complete it. You will need to complete a new Queensland entry pass if your circumstances have changed between the time you completed the pass and entry to Queensland. For example, if you develop COVID-19 symptoms within 14 days of completing the pass.

I am a border zone resident, can I cross the border for recreation/ to socialise with friends and family?

No. Border zone residents cannot cross the border for recreation or to socialise with family and friends.  Similarly, Queensland residents can only enter the border zone for an essential purpose.

I am a non-restricted border zone resident, can I visit friends in the restricted New South Wales border zone and still enter Queensland?

No, you are not allowed to travel to a restricted border zone area of New South Wales outside the non-restricted border zone and enter Queensland. Any non-restricted border zone residents who have been in a restricted border zone LGA in the last 14 days will not be allowed to enter Queensland.

For example, if you live in the Tweed Shire and travel to Walgett to visit friends over the weekend you will not be able to enter Queensland until 14 days has passed since you were in Walgett.

Further, if you are a non-restricted border zone resident, you are not allowed to enter Queensland if you have had a visitor in your home in the last 14 days that lives in a restricted border zone area or any other part of New South Wales outside the non-restricted border zone.

View the border zone map.

I live in the non-restricted border zone and work as a fly in fly out (FIFO) worker in regional Queensland. Can I drive from my home, which is in a non-restricted border zone, to an airport in Queensland, fly to my job location in Queensland for the length of my work roster, and return?

A worker from the non-restricted border zone must have received at least one dose of a COVID-19 vaccine to cross the border for work that cannot be done from home.

The vaccine can be either approved by the Therapeutic Goods Administration for use in Australia, or endorsed by WHO-COVAX where the worker was vaccinated overseas.

The worker is only permitted to remain in Queensland while they complete that work. In practice, this allows travel to and from their work location, which could include driving to an airport in Queensland and then flying to the work site, and then remaining at this location for the duration of their work roster.

They should not be travelling to other places for recreational purposes and should minimise their contact with the community until they leave Queensland. This includes workers in the mining, resources, energy and water sectors.

Questions about the restricted New South Wales border zone LGAs

#restricted-border-zone-qa

What is a restricted border zone LGA?

#restricted-border-zone-lgas

The following Local Government Areas are classified as restricted Local Government Areas in the border zone:

  • Bourke Shire
  • Brewarrina Shire
  • City of Broken Hill
  • City of Lismore
  • Glen Innes Severn Council
  • Walgett Shire
  • Unincorporated Far West

Border zone residents who have been in these LGAs will only be allowed into Queensland for limited essential purposes.

I am a Queensland resident/New South Wales border zone resident in a restricted LGA, what are the rules?

#restricted-border-zone-resident

At the moment, the permitted reasons for crossing the border are very limited. Even if you are able to cross the border for an essential reason you should reconsider your need to do so.

This is intentional. We know it causes disruption and inconvenience, but closing the border to all but the most essential travel from restricted LGAs is one of the best ways to keep Queenslanders safe from the spread of COVID-19, particularly given the situation in New South Wales.

If you live in a restricted LGA in the New South Wales border zone you can only enter Queensland for an essential purpose. Similarly, Queensland residents may only enter a restricted border zone LGA and return to Queensland if you entered the restricted area for an essential purpose:

  • to get food or other essential goods or services for the personal needs of the household or other household purposes, which cannot reasonably be obtained within New South Wales; or
  • to get medical care or supplies or other health care services, including a scheduled COVID-19 vaccination (you cannot enter for a walk-in appointment), which cannot reasonably be obtained within New South Wales; or
  • to comply with an order to attend or to give effect to a court or tribunal in person in the border zone; or
  • to donate blood or blood products at a scheduled appointment at a blood collection centre in Queensland; or
  • to perform essential work that cannot be done from home or provide emergency volunteering; or
  • attend school or childcare – only for children of essential workers or vulnerable children. Essential workers can transport their children to attend face to face schooling or to attend a childcare facility; or
  • provide assistance, care or support to a vulnerable person or family member or visit a terminally ill relative; or
  • fulfil an obligation relating to shared parenting, child contact or contact between siblings; or
  • in an emergency situation; or
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm, including domestic violence); or
  • as directed by an emergency officer; or
  • to follow an exemption you have been granted by the Chief Health Officer

You must follow face mask requirements while you’re in Queensland.

If you need to stay overnight or longer to complete an essential purpose, you must comply with stay at home requirements until you leave Queensland.

You cannot enter Queensland:

  • to relocate to Queensland unless you meet the requirements as a new Queensland resident
  • to attend a wedding or funeral
  • to exercise
  • for recreational purposes, including:
    • meeting friends or family for a meal out
    • holidays
    • spectating at professional sporting events
    • attending cinemas, theme parks or other tourist experiences.

You must not undertake any of these activities while in Queensland even if you have entered for a permitted purpose.

If you go outside of the restricted LGA in the New South Wales border zone (or any other COVID-19 hotspot), you will not be able to re-enter Queensland via road and will have to quarantine for 14 days in government arranged accommodation at your own expense when you come home by air.

What are stay at home requirements for those in restricted border zone LGAs?

#stayathomerequirements

Queensland residents who have been in a restricted NSW border zone LGA for an essential purpose, must comply with stay at home requirements, when they return to Queensland until 14 days have passed since they were in that LGA.  Restricted New South Wales border zone residents who need to stay in Queensland overnight or longer to complete an essential purpose, must comply with stay at home requirements at the place they are staying in Queensland until they leave (you can only stay in Queensland for the time necessary to complete an essential purpose).

This means you can only leave your private residence:

  • to get a COVID-19 test if you develop COVID-19 symptoms
  • in an emergency situation including for safety reasons (to avoid injury or illness, or to escape a risk of harm, including domestic violence)
  • to get food or other goods or services for the personal needs of the household or other household purposes, including for pets, and for vulnerable people
  • to get medical care or supplies or other health care services, including a COVID-19 vaccination (for a Queensland resident this can be a scheduled or walk-in appointment. For a New South Wales border zone resident this must be a scheduled vaccination)
  • to comply with an order to attend or to give effect to a court or tribunal in person in the border zone; or
  • to perform essential work and the work is of a nature that cannot reasonably be performed from the person’s place of residence – this includes:
    • work you need to go into the border zone for
    • work that is urgently required for safety reasons
    • emergency repairs
    • work necessary to maintain essential services and supplies to the community
  • to exercise outdoors alone or with members the household you are staying
  • for an end of life visit at a hospital, disability accommodation services or residential aged care facility if you have an exemption from the Chief Health Officer
  • to leave Queensland by air by the most direct route without stopping unless you have been identified as a close contact
  • as directed by an emergency officer.

You can have 2 visitors per day enter the place where you are completing your stay at home requirements, in addition to anyone:

  • who usually resides at the premises or is residing at the premises for the purpose to comply with stay at home requirements
  • who is needed to enter for an emergency
  • who is providing essential health care to someone living at the residence
  • who is directed to enter by an emergency officer.

You do not need to follow stay at home requirements if you entered the restricted border zone to perform essential work or emergency volunteering as:

  • an emergency health services or emergency services worker who is:
    • Queensland Ambulance employee, a paramedic, an officer of St John Ambulance Australia, aeromedical services crew who are providing emergency medical care or transport to a patient, such as RACQ Lifeflight crew, Royal Flying Doctor Service crew or Careflight
    • a person responsible for the retrieval, delivery or transportation of organs or tissues for medical transplantation
    • a person required to provide fire or emergency services in response to an emergency
  • a national defence, state security or police worker performing emergency response work
  • a freight and logistics operator complying with the mandatory COVID-19 testing requirements of the Operational protocol for freight movements entering Queensland
  • disaster management worker responding to a disaster or imminent disaster
  • an emergency volunteer responding to an emergency or disaster.

Are any Queensland residents who travel into the restricted border zone for an essential purpose excluded from complying with stay at home requirements?

You do not need to follow stay at home requirements if you entered the restricted border zone to perform essential work or emergency volunteering as:

  • an emergency health services or emergency services worker
    • Queensland Ambulance employee, a paramedic, an officer of St John Ambulance Australia, aeromedical services crew who are providing emergency medical care or transport to a patient, such as RACQ Lifeflight crew, Royal Flying Doctor Service crew or Careflight
    • a person responsible for the retrieval, delivery or transportation of organs or tissues for medical trans plantation
    • a person required to provide fire or emergency services in response to an emergency
  • a national defence, state security or police worker performing work in response to an emergency
  • a freight and logistics operator complying with the mandatory COVID-19 testing requirements of the Operational protocol for freight movements entering Queensland
  • disaster management worker responding to a disaster or an imminent disaster
  • an emergency volunteer responding to an emergency or disaster.

I'm a Queensland resident and have been in the restricted border zone, what rules do I need to follow?

If you are a Queensland resident who has been in the restricted border zone for an essential purpose in the last 14 days or since 8.00pm AEST 14 August 2021 (whichever is shorter) you must follow the stay at home requirements and face mask requirements for 14 days from when you leave the restricted border zone.

If you enter the restricted border zone for a reason that is not permitted or go outside of the non-restricted New South Wales border zone (or any other COVID-19 hotspot), you will not be able to re-enter Queensland without an exemption via road and will have to quarantine for 14 days in government arranged accommodation at your own expense when you come home by air. Exemptions will only be granted in extreme exceptional circumstances.

What mask requirements do all Queensland and New South Wales border zone residents need to follow?

#border-face-mask-requirements

Until 14 days have passed since you were in the border zone you must:

  • carry a face mask at all times
  • wear a face mask at all times if you are in an indoor or outdoor space
  • wear a face mask when told to do so by an emergency officer

Face masks do not have to be worn by:

  • infants and children under the age of 12
  • anyone in their homes or in temporary accommodation such as holiday accommodation with only household members
  • anyone travelling alone in their car or only with members of their household
  • anyone eating, drinking or taking medicine
  • people engaging in work that requires clear communication or visibility of your mouth, for example live broadcasting
  • anyone who is communicating with those who are deaf or hard of hearing, where the ability to see the mouth is essential for communication (you should use a face shield instead)
  • anyone whose health and safety would be at risk if they wore a face mask while conducting their work, as determined through Occupational Health and Safety guidelines
  • prisoners of corrective facilities or detainees in detention centres, subject to any policies or requirements of a facility
  • anyone undergoing dental, medical care or treatment that requires no face mask to be worn
  • anyone being asked to remove their face mask to determine their identity (for example by police, security or airport staff)
  • people during an emergency
  • if required or authorised by law
  • if it is not safe to wear a face mask.

All border zone residents who have a medical condition or disability that may be made worse by wearing a mask, including problems with their breathing, a serious skin condition on their face, a mental health condition or experienced trauma can only enter Queensland for the following essential purposes:

  • to get medical care or supplies which cannot be reasonably obtained in New South Wales
  • to get a COVID-19 vaccine that cannot be reasonably obtained in New South Wales
  • in an emergency situation.

I have been in the restricted border zone, am I considered an essential worker?

#nsw-border-zone-essential-work

If you are a New South Wales border zone resident who has been in the restricted border zone in the last 14 days, you can only enter Queensland for essential work. Similarly if you are a Queensland resident you can only enter the restricted border zone for essential work (you must follow stay at home requirements and face mask requirements when you return to Queensland).

Essential work is work that is urgently required for:

  • for safety reasons
  • for emergency repairs
  • that is necessary to maintain essential services and supplies to the community, or part of the community

Essential work can only be work performed by:

  • a medical practitioner or other prescribed health practitioner
  • a pathology collection worker, including a pathology courier
  • an aged care or disability worker, where considered essential to maintain continuity of care for aged care recipients or people with disability (including in home care and NDIS supports provided to a person’s home)
  • an emergency health services or emergency services worker
  • national defence, state security or police worker
  • a freight or logistics operator
  • an emergency infrastructure worker
  • air crew or maritime crew
  • a disaster management worker
  • a critical infrastructure worker
  • a tradesperson or construction worker for essential or emergency construction or repairs only
  • an emergency volunteer, volunteering for any community or government welfare, social, safety, emergency or disaster service
  • a worker endorsed by the Chief Executive of a Queensland Government agency as an essential worker.

Essential workers do not include:

  • teachers
  • anyone who can perform their work remotely, at home
  • childcare workers
  • hospitality workers
  • sales representatives
  • commercial construction workers on non-critical projects.

If you are entering Queensland for essential work or returning from permitted work in the restricted border zone, you may be asked to provide evidence that you are performing essential work and evidence of your vaccination status. This evidence could include, a letter on your employer's letterhead, your roster or a booked appointment that shows you need to be physically present to perform essential work.

I’m a New South Wales border zone resident who has been in the restricted border zone in the last 14 days, can I apply for an exemption to be an essential worker?

New South Wales border zone residents should not enter Queensland for work if they have been in the restricted border zone in the preceding 14 days.

A New South Wales resident who lives in the restricted border zone may only enter Queensland for work if they are deemed an essential worker.

Importantly, the need to cross the border must only be for critical reasons.

Essential means that the work to be undertaken is so critical that without that worker, the facility or industry may be unable to continue. It also means that there is no one else in Queensland who can undertake the function or role.

There should always be consideration of whether the work can be performed remotely, or whether the critical worker can instruct someone on the ground from a remote location.

Your employer can apply for an endorsement by the Chief Executive or Director General of a Queensland Government agency through the exemption portal.

I’m a New South Wales border zone resident entering Queensland from the restricted border zone for essential work (excluding freight), what do I need to do to be able to enter Queensland?

If you are a border zone resident who has been in the restricted border zone in the preceding 14 days, you must:

  • have had at least one dose of a COVID-19 vaccine and show evidence of your vaccination status to Queensland Police Service at the border
  • complete a border declaration pass when returning to Queensland (XN pass)
  • have evidence from your employer that you are an essential worker in New South Wales and show Queensland Police Service this evidence at the border
  • only stay in Queensland for the time it takes you to complete your essential work, if you are required to stay overnight or longer you must follow stay at home requirements
  • follow face mask requirements while in Queensland.

What are the vaccination requirements for essential workers who need to cross into the border zone for work?

Border zone residents who have been in the restricted border zone in the preceding 14 days can only enter Queensland to perform essential work or provide emergency volunteering if they have received at least one dose of a COVID-19 vaccine.

A Queensland resident who has not received at least one dose of a COVID-19 vaccine and travels into the restricted border zone to perform essential work or provide emergency volunteering will have to:

  • re-enter Queensland by air
  • quarantine in government arranged accommodation at their own expense.

The following types of essential work and emergency volunteering are excluded from the vaccine requirements:

  • work performed by an emergency health services or emergency services worker responding to an emergency in Queensland or the border zone
  • emergency work performed by a national defence, state security or police worker
  • work performed by an emergency infrastructure worker
  • work performed by air crew
  • work performed by a disaster management worker related to the prevention or preparation for an imminent disaster or to respond to a disaster
  • emergency volunteering to respond to an emergency or disaster.

These workers are still strongly encouraged to come forward to be vaccinated if they have not already.

I need to provide evidence I have been vaccinated, how can I do this? / What evidence of my vaccine do I need to show to an emergency officer?

You can use your immunisation history statement as evidence. This is available from the Australian Government through:

  • Immunisation history statement from the Australian Immunisation Register (call 1800 653 809)
  • COVID-19 digital certificate (available on your Medicare account via MyGov)
  • COVID-19 vaccination appointment card (provided at Queensland Health vaccination locations when you receive your first dose)
  • Immunisation history statement (from your regular healthcare provider or MyGov)

For more information see the Australian Government website.

I’m a border zone resident can I cross the border to receive a COVID-19 vaccine?

Yes. You can cross the border to attend a booked COVID-19 vaccine appointment if you cannot reasonably obtain one in New South Wales. You must only stay in Queensland for the amount of time necessary to attend your booked vaccine appointment.

What is an emergency officer?

Emergency officer (public health) means an emergency officer appointed under the Public Health Act 2005.

Emergency officers (public health) have extensive powers to effectively respond to public health emergencies. During a public health emergency, an emergency officer (general) has emergency powers to respond to a declared public health emergency as provided under the Public Health Act. These powers are subject to the direction of the chief executive and may be limited by conditions on the appointment.

Emergency officers (public health) are usually public service officers and employees, health service employees, local government employees, SES members and persons prescribed under a regulation.

I'm an essential worker who needs to cross into the border zone for work, can I attend a walk in or booked vaccination appointment in Queensland?

In light of the evolving risk associated with the regional New South Wales border, the Chief Health Officer has determined that any worker that is required to cross the border for work, will only be permitted to do so if they have received their first dose of the vaccine.

Unvaccinated New South Wales border zone residents cannot cross the border for work until they are vaccinated. Unvaccinated New South Wales border zone residents can cross the border for a booked vaccination appointment, but only if a vaccination appointment cannot reasonably be obtained within New South Wales.

What are essential repairs?/ What is essential construction?

Only essential or emergency repairs/construction should occur at an occupied residence within a restricted border zone LGA. Essential or emergency repairs include:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

If you have been in the restricted border zone in the last 14 days or since the identified start date (whichever is later), you cannot enter Queensland to perform non-essential commercial construction work.

All other repairs are routine repairs and should be delayed or completed by someone who has not been in the restricted border zone. If you are part way through a renovation, ensuring that the premises or property is safe, accessible, secure, and has functioning amenities such as kitchen, bathroom and laundry, and accessible driveway and secure fencing is considered essential.

I am a specialist or essential worker in mining, resources, energy and water sectors and have been in the restricted border zone, how do the restrictions affect my work?

Mining, resources, energy and water sector workers who have been in the restricted border zone in the last 14 days or since 8pm AEST 14 August 2021 (whichever is later), can only enter Queensland for essential work. This includes:

  • emergency infrastructure worker
  • emergency volunteer
  • critical infrastructure worker
  • tradesperson doing essential or emergency construction or repairs.

Wherever possible, employers and employees should work to limit the movement of people in and out of the border zone in Queensland.

I’m a New South Wales border zone resident can I cross the border to donate blood?

Yes. New South Wales restricted border zone residents can cross the border to donate blood, even if they are entering from the restricted border zone, or have been in the restricted border zone in the preceding 14 days.

To enter Queensland to donate blood you must:

  • complete a border declaration pass (XN pass)
  • have evidence of your appointment to donate blood and show Queensland Police Service this evidence at the border
  • only stay in Queensland for the time it takes for you to donate blood
  • follow face mask requirements while in Queensland.

I have been in the border zone, can I still enter Queensland by road?

Yes. If you are a Queensland resident who has only been in the border zone for an essential purpose, or you are a New South Wales border zone resident entering Queensland for an essential purpose you can enter Queensland by road (including private, taxi, or public transport), rail or sea. You must comply with all public health directions, including mask wearing requirements.

I'm a Queensland resident returning from an area that is not currently a COVID-19 hotspot, can I transit through a COVID-19 hotspot so that I can return to Queensland without having to quarantine?

You will be considered to have transited through a COVID-19 hotspot, and not to have been in a COVID-19 hotspot when you return to Queensland if you:

  • arrived in a COVID-19 hotspot by air for the sole purpose of transiting through the airport and did not leave the confines of the airport. For example, you flew directly from an airport not in a hotspot, to an airport located in a hotspot, and did not leave the airport.
  • transited, without stopping, through a COVID-19 hotspot by road using private transport for a distance of no more than two hours safe driving distance from the entry point to the hotspot,
  • transited through a COVID-19 hotspot by road, using private transport, without stopping, to enter an airport within two hours safe driving distance from the entry point to the hotspot and fly to Queensland. For example, if you drove to an airport carpark and then took private transport to the airport and flew home to Queensland.

You will still be required to complete a Queensland entry pass.

I have completed quarantine in a COVID-19 hotspot, can I travel to Queensland without completing quarantine again in Queensland?

If you have completed quarantine in a COVID-19 hotspot you can only transit directly into Queensland without completing quarantine in Queensland if you have completed quarantine at a government nominated quarantine facility. You cannot complete home quarantine in a COVID-19 hotspot and transit to Queensland.

Why aren’t I considered a non-restricted border zone resident?/ How was the border zone decided?

These are difficult decisions however, these restrictions are in place for the protection of Queenslanders. We understand there will be some communities close to, but not immediately neighbouring the border, that won’t fall into these border communities and maybe inconvenienced by these restrictions.

The border zone decision balances the health and safety of Queenslanders with preventing the need to put back in place more restrictions. The border zone was decided based on the location of key services for border towns. This includes both sides of the border – people who live in Queensland but work or go to school in their neighbouring border town, or people who live in New South Wales but come to work or school in their neighbouring border town in Queensland.

View the border zone map.

I live in the non-restricted border zone and my child attends boarding school in Queensland, can we enter Queensland?

You and your child can enter Queensland by road or air for any purposes permitted under the Public Health Directions. This includes coming for school. A student re-entering Queensland from the non-restricted border zone who has not been in the restricted border zone can go back to school without having to quarantine.

My child attends boarding school interstate in the non-restricted border zone, can they re-enter Queensland?

You and your child can re-enter Queensland by road or air for any purposes permitted under the Public Health Directions. This includes coming home for the school holidays. A child re-entering Queensland from the non-restricted border zone who has not been in the restricted border zone can come home for the holidays without having to quarantine.

Can I visit my child in boarding school in the restricted New South Wales border zone? I’m a New South Wales border zone resident who has been in the restricted border zone, can I visit my child in boarding school in Queensland?

Yes. You can visit your child in boarding school in the restricted New South Wales border zone. Likewise, New South Wales border zone resident parents who have been in the restricted border zone in the last 14 days can visit their children in boarding schools in Queensland. You can only remain in Queensland for the time necessary to carry out the visit.

On your return to Queensland, you must follow the stay at home requirements and face mask requirements for 14 days from when you were in the border zone.

If you go outside of the New South Wales border zone in New South Wales (or any other COVID-19 hotspot), you will not be able to re-enter Queensland unless you have applied for an exemption. Exemptions will only be granted in extreme exceptional circumstances.

Can I go to an end of life visit in the restricted New South Wales border zone? I’m a New South Wales resident who has been in the restricted border zone can I make an end of life visit to someone in Queensland?

Yes. You can visit a family member or friend for an end of life visit within the New South Wales border zone. Likewise New South Wales border zone residents can make an end of life visit to someone in Queensland.

When you return to Queensland after having been in  the restricted NSW border zone in the last 14 days, you must follow the stay at home requirements and face mask requirements for 14 days from when you were in the border zone.

I’m a border zone resident who usually receives regular health care at a hospital across the border, can I cross the border to receive this treatment?

Yes. If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland. You should let your health care practitioner know that you are entering from the border zone. Your health care practitioner may look at alternative ways for you to access the care you need, such as through Telehealth, or require additional precautions to be taken when you enter the health care facility.

View the border zone map.

Do I need to prove that I’m a restricted or non-restricted border zone resident?

Yes. In addition to a Queensland entry pass, you will also need to provide proof that you live in a restricted or non-restricted border zone. This proof can include a driver’s license or another document that contains your address.

View the border zone map.

I have an informal shared parenting arrangement with someone who lives in the restricted New South Wales border zone, can I enter the border zone for this?

Yes. Anyone who lives in Queensland can enter the restricted New South Wales border zone to complete a shared parenting or child contact obligation. You must comply with stay at home requirements and face mask requirements when you return to Queensland. New South Wales border zone residents can travel anywhere in Queensland but must remain in Queensland only for the time necessary to complete shared parenting or child contact obligations.

If the Queensland resident child has stayed in the restricted New South Wales border zone they will have to comply with stay at home requirements when they return to Queensland, even if they are not accompanied by an adult. If the Queensland resident child went further into New South Wales they will need to quarantine in government arranged accommodation for 14 days with an adult (parent, guardian or responsible adult).

View the border zone map.

Do I need an exemption to relocate to Queensland from the New South Wales Border zone?

#relocatefromborderzone

Border zone residents who has been in the restricted border zone in the preceding 14 days have the same restrictions as those coming from other hotspots.

If you are moving house to settle in Queensland, from the New South Wales border zone, you do not need an exemption, but you will need to arrive by air and complete 14 days in government arranged quarantine. This means you will need to arrange for your possessions to be transported by freight.

Read more about relocating from a hotspot.

Questions about the Queensland entry pass

Who doesn’t have to complete a Queensland entry pass?

You can only enter Queensland without completing a Queensland entry pass if you are:

  • an emergency health services, emergency service worker, national defence, state security or police worker responding to an emergency in Queensland
  • a passenger of an ambulance or aeromedical service
  • entering Queensland in an emergency situation
  • a member of allowed maritime crew under the Maritime Protocol
  • assisting with or participating in a State or Commonwealth law enforcement investigation or other action at the request or direction of a State or Commonwealth department or law enforcement agency
  • a disaster management worker where allowed under the Operational protocol for disaster management workers.

The Queensland entry pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the Protocol for maritime crew, Operational protocol for freight movements entering Queensland and Operational protocol for disaster management workers entering Queensland.

I need help with the Queensland entry pass, can I call someone?

If you need help completing your Queensland entry pass you should call 134 COVID (134 268). The 134 COVID team cannot complete the form on your behalf.

What if I don’t have access to a computer?

You can apply for a Queensland entry pass using your mobile phone or another smart device.

You can also apply for a Queensland entry pass before you travel by visiting a local government service (like a library) to access a computer.

My child is travelling to Queensland unaccompanied, do they need a Queensland entry pass?

Yes. If your child is under 18 and visiting Queensland unaccompanied, they will need a Queensland entry pass.

Do I have to complete a separate Queensland entry pass for my child who is travelling with me?

Yes, you will need to include each child in the Queensland entry pass.

I do not have a fixed home address – what do I enter on the Queensland entry pass application?

People with no fixed home address should select the ‘manual address entry’ option on the form where it asks for a ‘home address’.

Then type, ‘no fixed address’ as the street address.

What is the Queensland entry pass?

You must complete a Queensland entry pass prior to your entry into Queensland from interstate or from a safe travel zone country.

If you have:

  • been in a declared COVID-19 hotspot in the last 14 days, you should allow 10 business days for processing (note: due to the high number of applications, processing times are currently exceeding 10 days)
  • not been in a declared COVID-19 hotspot in the last 14 days, you must apply within 72 hours prior to entering Queensland.

As part of your application you may also be asked for other information or documents. Examples of information required could be names of people travelling together in the one party, planned date of arrival to Queensland and planned place of entry to Queensland. Example of documents required could be a boarding pass if you are arriving by air.

In addition, you will have to:

  • declare that the information provided is true and correct to the best of your knowledge.
  • show satisfactory ID at the border such as your driver’s license or Medicare card.
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland.
  • agree to go and get a COVID-19 test if you develop COVID-19 symptoms within 14 days of entering Queensland. Queensland Health may contact you to remind you that you should be monitoring yourself for symptoms and getting tested if you develop symptoms.

Once you receive your Queensland entry pass you will need to enter Queensland within 14 days. If you don’t enter within this time, you will need to apply for new pass.

I already have a Queensland entry pass, do I need to apply for a new one if a hotspot is declared?

If you already have a valid Queensland entry pass you will only have to apply for a new Queensland entry pass if your circumstances have changed since you completed the pass. For example, if a new hotspot is declared or you become aware you have visited an interstate exposure venue during the relevant exposure period you will need to apply for a new Queensland entry pass.

How do I know which Queensland entry pass to complete?

When you fill in the online form to complete a Queensland entry pass the system will provide you with the correct pass based on your answers.

When will I know the outcome of my Queensland entry pass application?

The outcome of your application will be emailed to you. Make sure you check your junk/spam folder if you don’t receive an email.

Once you have applied for a Queensland entry pass, allow 10 business days for processing (note: due to the high number of applications, processing times are currently exceeding 10 days).

What proof do I need to show at the border for my student placement if I am entering from a hotspot?

Your student placement must be an arrangement for work or another professional experience for at least 12 weeks duration. Placements are only for clinical placements or for higher education students enrolled in a course of study at a higher education provider such as a university, TAFE or vocational education and training supplier. The course must contain a mandatory placement component to satisfy curriculum and study outcomes.

Students must be able to provide evidence of enrolment at a higher education institution and evidence of an agreement to undertake a student placement in Queensland. All students undertaking a placement must complete 14 days quarantine in government arranged accommodation prior to starting their placement.

I don’t have access to a printer, can I show my Queensland entry pass on my phone?

Yes. The Queensland entry pass can be shown in printed or electronic form.

I’m only going to travel to Queensland for a few hours, do I need to complete a Queensland entry pass?

Yes. Anyone planning on entering Queensland will need a Queensland entry pass.

I’m already in Queensland. How will I know if the travel advice changes for somewhere I have been?

You are required to provide contact details on a Queensland entry pass.

If Queensland declares a COVID-19 hotspot or there are exposure venues in the place you have come from and this affects you, then you will be contacted directly with advice. This may be by text message, phone call or email.

You can also stay up to date by regularly checking our listed interstate exposure venues

Questions about schools and boarding schools

I live interstate and my child attends boarding school in Queensland. Can they come home for the school holidays?

We recognise the importance of children being able to see their family for the school holidays.

If you live in regional New South Wales (excluding Greater Sydney) and your child attends boarding school in Queensland

Your child is allowed to return home to New South Wales for the school holidays. When they return to Queensland for the start of term 4, they can re-enter Queensland by road or air, for the purpose of attending boarding school. They will be required to quarantine for 14 days at their school, if the school is set up for quarantine, a private residence or in government-managed accommodation with a responsible adult quarantining with them.

If you live interstate (Victoria, ACT or Greater Sydney) and your child attends boarding school in Queensland

Your child may leave Queensland by air to return home to these areas. When they return to Queensland for the start of term 4, they can re-enter by air only for the purpose of attending boarding school and will be required to quarantine for 14 days at their school, if the school is set up for quarantine, a private residence or in government-managed accommodation. These students cannot be accompanied by an adult on their return to Queensland, unless the adult is entering quarantine with the student.

I live in Queensland and my child attends boarding school in another state. Can they return to Queensland for the school holidays? Can they quarantine at home?

Yes. We recognise the importance of children being able to see their family and at this stage, they will be allowed to return home for the school holidays. We are confident that Queensland families know how to do the right thing and will safety and correctly be able to do their quarantine at home.

If your child attends a boarding school in regional New South Wales (excluding Greater Sydney)

  • A class exemption will allow a parent or guardian to depart Queensland by road or air to collect a student from a regional New South Wales boarding school and then return again with the student. Parents and guardians making the trip are expected to minimise all contact with the community for the duration of the trip, which includes wearing a face mask at all times (with only limited exceptions). The trip must be direct and not include any other travel while in regional New South Wales. If these rules are not followed the class exemption will be voided and you will need to apply for an individual exemption to enter Queensland.
  • If a student is going into quarantine at home, the whole household must also quarantine for the 14 day duration.
  • If you live on a property that requires essential work to ensure it remains functioning (e.g. farming or agricultural property), you are permitted to allow an essential worker on the property during the quarantine period, but they are not allowed inside the residence or home.

If your child attends a boarding school in Victoria, ACT or Greater Sydney

  • A class exemption will allow a student to enter Queensland by air only from these areas.
  • If a student is going into quarantine at home, the whole household must also quarantine for the 14 day duration.
  • If you live on a property that requires essential work to ensure it remains functioning (e.g. farming or agricultural property), you are permitted to allow an essential worker on the property during the quarantine period, but they are not allowed inside the residence or home.

What other restrictions do I have if I am in quarantine with my child during the school holidays?

If you are currently in home quarantine under a class exemption for boarding school students, you will need to follow the restrictions outlined in the official Class Exemption document. This outlines additional requirements, testing and other vital information.

Where can I find more information about the boarding school class exemption?

If you require further information about boarding school requirements, please contact the Department of Education.

Questions about hotspots

What is a hotspot?

Hotspots are places in Australia where health officials have found a lot of people with COVID-19, or places that are at risk of a lot of COVID-19 infections. Hotspots are legally listed so that people travelling from those high-risk areas into Queensland can be identified.

A hotspot can be declared on a date, however restrictions will apply to persons who have been in a hotspot in the previous 14 days or since the start date identified for the hotspot (whichever is shorter). The start date identified can be earlier than when the hotspot was declared. This is because the start date for the hotspot is when the risk of COVID-19 transmission started.

People from hotspots are not able to enter Queensland unless they are entering for a limited number of essential activities. These people will have to quarantine at a government arranged hotel or other government organised accommodation for 14 days at their own expense. This will help reduce the chance that they might infect other people.

What are the limited essential reasons I can enter Queensland for if I've been in a hotspot?

#limited-essential-reasons-entry-from-hotspot

If you have been in a declared COVID-19 hotspot you can only enter Queensland for a limited number of essential activities. These people include anyone who is:

  • a Queensland resident or anyone wishing to relocate to Queensland with the acceptation of additional requirements
  • required to comply with an order to attend a Court or Tribunal in-person in Queensland or to give effect to orders of a Court or Tribunal in-person in Queensland
  • required to fulfil an obligation relating to shared parenting or child contact
  • required to assist with or participate in a State, Territory or Commonwealth law enforcement investigation or other action at the request or direction of a State, Territory or Commonwealth department or law enforcement agency
  • required to perform an essential activity and can comply with the relevant Chief Health Officer approved protocol approved
  • arriving at an airport in Queensland by air:
    • arrived in a COVID-19 hotspot by air for the sole purpose of transiting through the airport and did not leave the confines of the airport and remained in the airports dedicated transit areas when told by an emergency officer. For example, you flew directly from an airport not in a hotspot, to an airport located in a hotspot, and did not leave the area of the airport allocated for exclusive use by passengers transiting through Queensland who have been in a COVID-19 hotspot
    • quarantines for up to 72 hours only until the time of their flight to leave Queensland
    • arriving to the Gold Coast airport from an approved airport, and transits directly by road to leave Queensland without leaving their vehicle
  • a student at a higher education institution or boarding school and is entering Queensland for the purposes of receiving instruction, including a parent or guardian accompanying a student who is a minor
  • entering Queensland to get essential health care or is a support person to someone getting essential health care and provides written evidence from the health care provider of the time and place in Queensland that the health care is to be provided
  • entering Queensland as a passenger of an ambulance or aeromedical service
  • entering Queensland as a Queensland resident or a border zone resident for an essential purpose.

I’ve been overseas. Can I enter Queensland? / Can I travel from New Zealand to Queensland without quarantining?

Anyone who has been in an overseas country that is not a Queensland safe travel zone country or arriving on a non-quarantine free flight (red flight) from a Queensland safe travel zone country in the last 14 days must follow the Quarantine for International Arrivals Direction. There are currently no safe travel zone countries.

Can I come to Queensland if I have been in a COVID-19 hotspot?

The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), except for a limited range of people.

It does not matter if you were only in the COVID-19 hotspot for a couple of hours – if you were there at any time from the time the area was identified a hotspot , you are considered to have been in a COVID-19 hotspot.

People who are permitted to enter Queensland who have been in a COVID-19 hotspot within the last 14 days or since the start date identified for the hotspot (whichever is shorter) will generally have to quarantine for 14 days at government arranged accommodation. Queensland residents who have been in a COVID-19 hotspot can return home by air and new residents can relocate to Queensland, but they will have additional requirements to follow and will have to quarantine in government arranged accommodation.

Anyone who arrives in Queensland and has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) will need to apply for and receive a Queensland entry pass before they arrive.

I'm entering from a hotspot, where do I have to quarantine?

#where-to-quarantine

If you are allowed to enter Queensland from a COVID-19 hotspot you will need to complete your 14 days mandatory quarantine in government arranged accommodation.

Do I have to complete 14 days of mandatory quarantine if I come to Queensland from a hotspot?

Yes. There are only very limited circumstances where a person will not be required to complete mandatory quarantine at their own expense when entering Queensland from a hotspot.

You will have to quarantine when you enter Queensland if you:

  • are allowed to enter Queensland and have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and the place is a COVID-19 hotspot at the time you enter Queensland.

You do not have to quarantine if you:

  • need to come to Queensland to complete an essential activity which does not require quarantine
  • arrive into Queensland by air and you transfer directly to another flight to leave Queensland or wait in the dedicated transit zone until your next flight
  • quarantine for up to 72 hours only until the time of their flight to leave Queensland
  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport
  • transited for 2 hours or less through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and to manage driver fatigue, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road (for 2 hours or less) using private transport to enter an airport in the hotspot and fly to Queensland can provide evidence that you completed mandatory hotel quarantine in a COVID-19 hotspot and immediately transited to Queensland.
  • are a Queensland resident or New South Wales border zone resident entering for an essential purpose who has only travelled within the non-restricted New South Wales border zone and have not been in a hotspot in the last 14 days.

What if I am in a declared hotspot, and the location is undeclared while I am there?

As soon as a place is removed from the list of COVID-19 hotspots, you can enter Queensland even if you had been to that place in the 14 days before.

For example, the Northern Territory is decided by the Chief Health Officer to be a COVID-19 hotspot on 1 June 2020 and removed as a COVID-19 hotspot from 10am on 1 September 2020. You may enter Queensland from 10am on 1 September 2020, even if you had been in the Northern Territory during the previous 14 days.

What do I need to enter Queensland?

Everyone entering Queensland who has been in a declared hotspot (including the non-restricted NSW border zone) in the last 14 days or since the start date identified for the hotspot (whichever is shorter) must:

  • provide a Queensland entry pass
  • provide satisfactory evidence of identity such as a driver’s license or Medicare card
    • children do not need to provide proof of identity
  • any other evidence required
  • commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland. You must tell the venue health manager if you become aware you have been to an interstate exposure venue after you enter government arranged quarantine
  • commit to get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue) within 14 days of entering Queensland.

If you are a Queensland resident or wishing to relocate to Queensland, you must also:

  • provide written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • only enter on that allocated date and through the designated entry airport; and
  • show proof of address in Queensland
    • if you do not have a permanent address yet, you can provide a statement from your employer or educational institution confirming the relocation to Queensland, or a statutory declaration from a family member declaring that you are permanently residing at a stated address for a period of at least 6 months; and
  • you obtain and fulfil all requirements stated in your Queensland Border Declaration Pass including evidence of your residency in the approved form.

If you are to present a statement from your employer or educational institution, the statement must:

  • from an employer, be on the employer’s letterhead and include:
    • confirm the person’s employment in Queensland; and
    • the business registration number (ABN, ACN); and
    • a daytime contact number and signature of a person authorised to sign on behalf of the employer; and
    • the new Queensland resident’s full name and residential address.
  • from an educational institution, be on the institution’s letterhead and include:
    • confirm the person’s enrolment in Queensland; and
    • a daytime contact number and signature of a person authorised to sign on behalf of the institution; and
    • the new Queensland resident’s full name, residential address and student identification number.

If you are entering Queensland from somewhere that is not a declared hotspot you must:

  • get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue)
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland
  • keep up to date with COVID-19 news to be aware of any hotspot announcements.

What will happen if there is an outbreak somewhere else in the country?

We are continuously monitoring the situation within other jurisdictions across the country.

We will consider declaring other hotspots or reimplementing border restrictions on other states.

A local government area may be declared as a COVID-19 hotspot if there are one or more unlinked cases of COVID-19 in the past 28 days. An unlinked case is when it is unknown where the person got COVID-19 from.

Other criteria may be used at the discretion of the Chief Health Officer.

If I am currently in mandatory quarantine due to entering from a COVID-19 hotspot, that is no longer a hotspot, can I leave quarantine?

If you enter Queensland from a location that is a hotspot, you may leave quarantine once the area is no longer a declared COVID-19 hotspot.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a COVID-19 hotspot or a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine

For example, Adelaide was removed as a COVID-19 hotspot on 12 December 2020, so you would be able to end quarantine from 12 December 2020, even if you had been in greater Adelaide in the last 14 days.

After you leave quarantine you must monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland

I'm a Queensland resident. Can I return to Queensland from a hotspot?

Yes. Queensland residents or those wishing to relocate to Queensland from a declared COVID-19 hotspot are now allowed to enter Queensland if:

  • you arrive by air; and
  • you provide written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • you enter on the allocated date and at the designated entry airport given; and
  • you provide all the relevant documentation needed; and
  • obtain and fulfil all requirements stated in your Queensland Border Declaration Pass including evidence of your residency in the approved form

Do I need an exemption to relocate to Queensland from a hotspot?

#relocate-from-hotspot

No, you will not need an exemption if you are arriving by air. If you are relocating to Queensland from a hotspot you must arrive by air at a designated entry airport approved by an emergency officer or as stated on your Queensland Border Pass. If you are relocating to Queensland and fly into another airport, you will be directed to fly back to the hotspot you came from.

You will need to apply for a Queensland Border Declaration Pass. You will not be able to relocate to Queensland using an X pass. You will also need to:

Exemptions to enter by road or to quarantine in a premises other than government arranged accommodation are rarely granted and are only be considered in extreme exceptional circumstances.

I am a Queensland resident or someone wishing to relocate to Queensland. What additional relevant documentation do I need to provide?

#documentation-i-need-to-provide

Queensland residents or those wishing to relocate to Queensland from a declared COVID-19 hotspot are now allowed to enter Queensland if:

  • you arrive by air; and
  • you provide written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • you enter on the allocated date and at the designated entry airport given; and
  • you provide all the relevant documentation needed; and
  • obtain and fulfil all requirements stated in your Queensland Border Declaration Pass

Relevant documentation includes, but is not limited to:

  • satisfactory evidence of identity such as a driver’s license, passport or proof of age card
    • children do not need to provide proof of identity
  • written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • documents showing proof of address in Queensland. This can include lease or rental documents, gas, telephone or electricity bills, bank statements or a range of other proof.
    • if you do not have a permanent address yet, you can provide a statement from your employer or educational institution confirming the relocation to Queensland, or a statutory declaration from a family member declaring that you are permanently residing at a stated address for a period of at least 6 months.

If you are to present a statement from your employer or educational institution, the statement must:

  • from an employer, be on the employer’s letterhead and include:
    • confirm the person’s employment in Queensland; and
    • the business registration number (ABN, ACN); and
    • a daytime contact number and signature of a person authorised to sign on behalf of the employer; and
    • the new Queensland resident’s full name and residential address.
  • from an educational institution, be on the institution’s letterhead and include:
    • confirm the person’s enrolment in Queensland; and
    • a daytime contact number and signature of a person authorised to sign on behalf of the institution; and
    • the new Queensland resident’s full name, residential address and student identification number.

What is an approved or designated entry airport?

#designated-entry-airport

An approved or designated entry airport is an airport in Queensland that has been approved to receive arrivals from overseas and interstate hotspots. If you have been approved to enter Queensland from overseas or from an interstate hotspot, you will be allocated an entry date on your Queensland Entry Pass and directed to arrive into a designated airport by an emergency officer. These airports are stood up based on which cities have hotel quarantine capacity.

What is a ‘government authority’?

#what-is-a-government-authority

A government authority is a government department or agency who has the authority and approval to allocate entry dates and designated airport entry to new or existing Queensland residents who wish to enter Queensland. These government authorities could include, but are not limited to:

  • Queensland Police Service
  • Department of the Premier and Cabinet
  • Queensland Health
  • An emergency officer (public health) employed by the Queensland Government

I’m a Queensland resident and need to travel interstate for health care/surgery. Will I need to quarantine for 14 days when I get home?

You will be required to apply for an exemption to return to Queensland.

If I leave a hotspot and stay in a non-hotspot for 14 days, can I enter Queensland?

Yes, you will be able to enter Queensland without quarantining. You could be required to provide a booking confirmation for the accommodation you have been staying in outside of a hotspot. The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days.

If I live outside of a hotspot but work in a hotspot can I visit Queensland? / My partner works in a hotspot can we visit Queensland?

No. If you have been in a COVID-19 hotpot (excluding the NSW border zone) in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you will not be allowed to enter Queensland. If you haven’t been in the hotspot you will be able to visit Queensland without your partner.

Can I drive to Queensland from a hotspot without having to quarantine?

No. If you have been in a COVID-19 hotspot(excluding the NSW border zone) in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you can only enter Queensland by air. Only certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, and people performing select essential activities.

If you do not fall into one of these categories, you will be required to apply for an exemption to enter by road. If your exemption is granted, it will include details of where you will complete your mandatory quarantine.

There are only very limited circumstances where a person will not be required to complete mandatory quarantine at their own expense when entering Queensland from a hotspot.

Questions about travelling through a hotspot

If I have a layover in a hotspot am I able to enter Queensland?

Yes. If you have had a layover in an airport located in a hotspot you will be able to enter Queensland if you did not leave the airport. You will have to complete a Queensland entry pass.

Police at the border may ask you for evidence that you were only in a hotspot to transfer flights, and not for any other reason.

If I travel through a hotspot by road am I able to enter Queensland?

Yes. But you must drive straight through the hotspot for no more than 2 hours, using private transport and without stopping.

I've come from a hotspot will I be able to transfer to another flight in Queensland?

Yes. You can enter Queensland from another state or territory by air in order to transfer to another flight to leave Queensland. You must remain in the airport in the dedicated transit area until you transfer to another flight or you can quarantine until your flight out of Queensland. An emergency officer will direct you to the relevant dedicated transit area.

What is considered the 'confines of the airport'?/ What is considered the airports dedicated transit area?

The confines of the airport are the terminal or terminals of an airport used for the arrival and departure of aircraft and passengers by air. This does not include airport hotels. The dedicated transit area within the confines of an airport is the area that has been allocated for exclusive use by passengers transiting through Queensland who have been in COVID-19 hotspots. An emergency officer will direct you to the relevant dedicated transit area.

Do I need to complete a Queensland entry pass if I transited through a hotspot / Do I need to quarantine in government arranged accommodation if I transited through a hotspot?

You will not have to quarantine but you will still be required to complete a Queensland entry pass if you:

  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport and didn’t leave the airport
  • transited through a COVID-19 hotspot by road for no more than 2 hours using private transport without stopping
  • transited through a COVID-19 hotspot by road using private transport to travel no more than 2 hours directly, without stopping to enter an airport in the hotspot and fly to Queensland.
    For example, if you drove to an airport carpark and then took private transport to the airport.

You won't be required to quarantine if you have only been in a hotspot in one of these situations.

Why can’t I visit Queensland from a hotspot for compassionate grounds?

These are really tough times we have had to make tough decisions to protect the lives of Queenslanders. You can apply for an exemption from the Chief Health Officer if you believe extreme exceptional circumstances exist. In the rare circumstances an exemption is granted, you will still have to complete quarantine, but may be permitted to leave quarantine to visit a dying relative (if the hospital agrees) or in another exceptional circumstance.

Does everyone coming from a hotspot have to fly to enter Queensland?

The majority of people entering Queensland from a hotspot (excluding the NSW border zone) will have to enter by air. Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics and people performing essential activities.

Maritime crew can enter Queensland by ship.

What does private transport mean?

Private transport is either a private vehicle (either your personal vehicle or a hire car) or a taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Can I transit through a hotspot to return to Queensland without the restrictions applying to me?

You can transit through a hotspot and not be required to quarantine or get tested when you return to Queensland if you:

  • arrived in a COVID-19 hotspot by air for the sole purpose of transiting through the airport and did not leave the confines of the airport
  • transited through a COVID-19 hotspot by road for no more than 2 hours using private transport without stopping
  • transited through a COVID-19 hotspot by road for no more than 2 hours using private transport to enter an airport in the hotspot and fly to Queensland. For example, if you drove to an airport carpark or took private transport to the airport and flew home to Queensland.

You will still be required to complete a Queensland entry pass.

What do I do with my car/caravan if I’m returning from a hotspot?

You will have to arrange for storage of your car or caravan at your own expense. You can only enter Queensland from a hotspot via air.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care, people performing essential activities and Queensland or border zone residents who have only travelled within the New South Wales border zone in the 14 days prior entry to Queensland.

Questions about coming to Queensland for health care from a hotspot

What is essential health care?

#essential-health-care

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland. You should let your health care practitioner know that you are entering from the border zone. Your health care practitioner may look at alternative ways for you to access the care you need, such as through Telehealth, or require additional precautions to be taken when you enter the health care facility.

Essential health care is any:

  • Queensland Children’s Hospital appointment confirmed in writing by the hospital
  • appointment at a Queensland Hospital and Health Service or associated outreach location, confirmed in writing by the service
  • Specialist appointment at a licensed Queensland private health facility or ancillary clinic or service, confirmed in writing by the service or health practitioner
  • appointment at an Aboriginal and Torres Strait Islander health service confirmed in writing by the service
  • appointment with a prescribed health practitioner at another premises, confirmed in writing by the practitioner

Written confirmation of the need for essential health care in Queensland can be done using the form approved by the Chief Health Officer.

An appointment with a prescribed health practitioner may include an appointment with a registered NDIS provider as part of a NDIS Plan. An appointment at an ancillary clinic or service may include an appointment at a rehabilitation service.

An appointment with a prescribed health practitioner means an appointment with a person registered to provide the following services:

  • dental (including the profession of a dentist, dental therapist, dental hygienist, dental prosthetist and oral health therapist)
  • medical
  • medical radiation practice
  • midwifery
  • nursing
  • occupational therapy
  • optometry
  • paramedicine
  • pharmacy
  • physiotherapy
  • podiatry
  • psychology
  • services as a registered NDIS provider under an agreed NDIS plan.

If you don’t meet the above requirements you will not be able to enter Queensland unless you have been granted an individual exemption granted by the Chief Health Officer. These are only given in rare and exceptional circumstances

Read more about Entering Queensland for essential health care.

Can I enter Queensland for emergency health care?

Emergency health care patients requiring emergency care and entering Queensland via ambulance, aeromedical retrieval or formal interstate hospital transfer will not be subject to border requirements.

I’m a border zone resident who usually receives regular health care at a hospital across the border, can I cross the border to receive this treatment?

Yes. If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland. You should let your health care practitioner know that you are entering from the border zone. Your health care practitioner may look at alternative ways for you to access the care you need, such as through Telehealth, or require additional precautions to be taken when you enter the health care facility.

If you need to stay overnight or longer to complete an essential purpose, you must comply with stay at home requirements until you leave Queensland. You can complete this stay at home requirements in temporary accommodation such as a Ronald McDonald House.

View the border zone map.

How do I prove that my health care cannot be obtained near my place of residence?/ What do I need to show at the border to prove that I have an essential health care appointment?

The hospital, service or health practitioner you are visiting will need to provide written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare. You will have to show this written evidence at the border.

They can use the form for entering Queensland to receive essential health care. Once completed the form should be provided to you or your support person.

The health practitioner or person in charge of a hospital or other health facility will take into account a number of considerations, including your medical history, treatment plan, availability and timeliness of your treatment. If possible, you should try and obtain your health care in your home state rather than coming to Queensland to receive health care.

Can I receive essential health care in a private hospital?

Yes, if the hospital has provided you with written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare you will be able to receive your essential health care at a private hospital.

They can use the form for entering Queensland to receive essential health care. Once completed the form should be provided to you or your support person.

You will have to show this written evidence at the border.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I’m coming to Queensland from a hotspot outside the border zone to receive essential health care?/ Can I quarantine with a family or friend while I'm waiting for my appointment?/ Can I stay somewhere other than government quarantine?

Anyone coming to Queensland to receive essential health care from a hotspot outside of the border zone will need to quarantine. If you will be admitted into a hospital you will be able to complete your quarantine at the hospital. All the same rules of government arranged accommodation will apply.

If you are an outpatient, you will have to stay in government arranged accommodation if your treatment is for more than one day. As soon your treatment is completed you will need to leave Queensland straight away.

If you are accompanying someone receiving essential health care as a support person and staying for the duration of their treatment you will need to stay in government arranged accommodation, unless the hospital or other facility can accommodate you.

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I have complex medical needs?

Anyone coming to Queensland to receive essential health care from a hotspot will need to quarantine.

If you are someone with complex medical needs, a person with a disability or parents of very young children, health staff at your accommodation can help you.

The Health care Support Service can also help you get the right healthcare, when and where you need it. If you want to apply for an exemption, speak with a healthcare support worker. To contact the Healthcare Support Service, phone 13 COVID (13 42 68 43) and press 4.

My child needs to receive essential health care that will take more than one day, what can I do?

If your child is receiving essential health care at the Queensland Children’s Hospital you will be able to complete your quarantine at the hospital. All of the same rules of government arranged accommodation will apply.

If your child is receiving essential health care at another hospital or your child is an outpatient of the Queensland Children’s hospital you and your family will need to stay in government arranged accommodation unless the hospital or facility can accommodate you. You can leave as soon as the treatment is over but you may stay longer if they wish.

If your child’s essential health care takes longer than 14 days you and your family will be able to leave government arranged accommodation once you have completed your 14 days quarantine and stay where you would normally stay, for example a Ronald McDonald House.

You will be able to leave government arranged accommodation to take your child to receive essential health care.

Read more about Entering Queensland for essential health care.

Do I have to quarantine if my essential health care treatment is only a day treatment or an appointment?

No, if you do not need to stay overnight for your treatment or appointments you do not have to quarantine. Instead you will have to travel directly to your appointment then leave Queensland immediately following your treatment/appointment by air. An Emergency Officer at the airport will provide you with information on how to commute from the airport to your appointment.

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

Your exemption will include details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

Read more about Entering Queensland for essential health care.

Will I be charged for quarantine if I am coming up for essential health care treatment?

If you are coming to Queensland for health care or surgery from a COVID-19 hotspot, you will need to quarantine at government arranged accommodation. You may be eligible for a fee waiver or for a subsidy under the Isolated Patients Travel and Accommodation Assistance Scheme.

Do I need to apply for an exemption to enter Queensland from a hotspot to receive essential health care?

No. You do not need to apply for an exemption to enter Queensland if you are entering to receive essential health care, or to provide support to a person receiving essential health care.

You will be required to complete 14 days mandatory quarantine in government arranged accommodation. You may be eligible for a fee waiver.

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care. Your exemption will include details of where you will complete your mandatory quarantine in government arranged accommodation.

Read more about Entering Queensland for essential health care.

What do I do if I’m told not to come to my health care appointment in Queensland?

If you are advised not to come to your health care appointment in Queensland, you should make an alternative appointment in your state.

Why can I no longer drive to Queensland from a hotspot to attend an essential health care appointment?

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

This is to ensure you receive details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

People entering Queensland for emergency health care will still be able to enter by road.

Questions about safe travel zone countries

What are safe travel zone countries?

Safe travel zone countries are selected on the advice of National Cabinet and the Queensland Chief Health Officer. These decisions are based on a number of factors, including the number of days since the country has had community transmission of COVID-19.

Currently there are no safe travel zone countries. As countries have their own travel restrictions in place, Queenslanders should visit Smart Traveller before making travel arrangements.

What is a quarantine free flight?

Currently, there is no quarantine free travel between Australia and other countries.

You can travel from a safe travel zone country to Australia, quarantine free, if you:

  • have been in the safe travel zone country for 14 days or more and not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and
  • travel to Australia on a quarantine free flight.

Currently there are no safe travel zone countries.

A quarantine free flight only carries passengers who have completed an Australian Travel Declaration (at least 72 hours prior to departure) declaring their health status and that they have been in a safe travel zone country for 14 days or more, and have not been in a COVID-19 outbreak location in the last 14 days before travel. Quarantine free flights will be determined by your airline. You should not travel if you are feeling unwell or have COVID-19 symptoms.

If you plan to onward travel to other states or territories, you should check local requirements prior to travelling. Some states and territories may require travellers from safe zone countries to quarantine on arrival.

What are green and red zones?

Two different zones, red and green, have been created at Australian airports to ensure the separation of passengers arriving on quarantine free flights from those who are not.

Green travel zone

If you travel on a quarantine-free flight, you will be guided through the green zone to complete all border clearance processes in the airport of arrival in Australia.

You will also be required to sign a COVID-19 Declaration Card stating you have been in a safe travel zone country for the past 14 days and provide contact details while in Australia to help with contact tracing if required.

Passengers may have to go through additional health screening – either before boarding their flight overseas or on arrival in Australia.

Further information for travellers arriving in the green travel zone.

Red travel zone

If you travel on a flight that isn’t quarantine free you will be guided through the red zone and will have to undergo health screening within the airport terminal. You will also have to complete 14 days mandatory quarantine in government arranged accommodation, at your own expense.

What if I have arrived on a quarantine free flight and have COVID-19 symptoms?

Anyone arriving into Queensland on a quarantine free flight who has symptoms should get tested as soon as possible and isolate until they receive a negative result.

See the Australian Government advice for international travellers.

What if my flight isn’t quarantine-free?

If you enter Queensland from overseas on a flight that is not quarantine free you will have to quarantine for 14 days in government arranged accommodation at your own expense.

Do I need to apply for an exemption to travel to Australia from New Zealand?

Currently there are no safe travel zone countries or quarantine free international travel.

International travel to Australia is managed by the Department of Home Affairs. Queenslanders should visit Smart Traveller before making travel arrangements.

Questions about quarantine

What is quarantine?

Quarantine is when people who are well but have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19.

Quarantine means staying in your home or government arranged accommodation or at another quarantine address for 14 days  until the date that stated on your quarantine direction (if issued). You must avoid contact with other people, including receiving visitors and not leave. The quarantine period is 14 days from when you may have been in contact with the person with COVID-19. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have been:

  • have been in a declared COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • have been to an interstate exposure venue, at the relevant time and have been identified as a close contact
  • have been identified as a close contact by other means
  • are a secondary contact that resides in the same household as an identified close contact as specified in Schedule 1 of the Management of Secondary Contacts Direction.
  • have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country)

When someone is directed to quarantine, they may be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice. A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Who can direct a person to go into quarantine?

Under the Public Health Act 2005:

  • the Chief Health Officer can release a Public Health Direction stating that specific groups of people need to go into quarantine
  • an emergency officer can direct a person to go into quarantine.

You can be directed to quarantine either verbally or in writing, including as a text message, email or letter.  When you get given a written quarantine direction, you must complete quarantine, even if you have not been told verbally by an emergency officer.

Even if you don’t receive a written quarantine direction but are requested to quarantine by an emergency officer (public health), either verbally or via SMS you are still required to quarantine.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 that may be given to a person who is directed to quarantine. If the close contact is a minor, the quarantine direction will be issued to the parent, guardian or responsible adult of the minor. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Who is a close contact?

#closecontact

A close contact is someone that has been determined to be a close contact of a person with COVID-19 by a public health officer in Queensland or an interstate government authority. This may be someone who has:

  • had face-to-face contact for any amount of time
  • been to a venue or location where the risk of transmission is considered high based on public health assessment
  • been to an interstate exposure venue identified by another state, territory or New Zealand – even if the exposure venue has been assessed as casual or low risk by the state, territory or New Zealand
  • been identified by public health authorities to be at high risk for developing COVID-19 as they have or may have been in contact with someone with COVID-19, e.g. in a school or other institutional setting
  • been confirmed as a contact by an interstate government authority.

What do I need to do if I have been directed to quarantine at home?

If you have been directed to quarantine at home, you must stay at the address for 14 days or the date specified on the quarantine direction from the date of exposure.

You cannot:

  • leave your home except:
    • in an emergency
    • to avoid injury or illness or to escape a risk of harm – for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
    • to get essential medical care
    • to get a COVID-19 test
    • as required or permitted under a direction given by an emergency officer
    • to get essential medical supplies if you have a Chief Health Officer exemption to do so.
  • go into public places including your work or the shops. You will need to let your employer know that you cannot attend your workplace until the end of your quarantine period.
  • let anyone into your home unless they:
    • usually live with you
    • are required to enter in an emergency
    • are given permission by an emergency officer.

You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment or are staying in a hotel.

If you are in quarantine and need help getting food or other essentials you should call the Community Recovery Hotline on 1800 173 349.

What do I do if I live with other people if I’m quarantining at home?

If you live with other people, they may be categorised as secondary contacts and may also be directed into quarantine at home with you for the time you are required to quarantine. This will be determined at the time of initial assessment by a public health officer.

If living with other people, you must:

  • stay in your own room as much as possible, no one else should come into the room
  • only leave your room to use the bathroom or have fresh air breaks
  • use a separate bathroom if possible or clean the bathroom immediately after each time you use it
  • have meals and medicines brought to your bedroom door
  • wear a mask if you need to open your door and move through the home, always staying more than 1.5 metres away from other people
  • clean the home regularly, especially things people touch often like door handles and light switches
  • maintain good hygiene practices like washing hands regularly, avoiding touching your face (or others’ faces) and covering coughs and sneezes.

If living with other people, you must not:

  • go anywhere in the home where there are other people, wait until they leave the room or area
  • prepare meals for other people
  • share household items.

Everyone in the household should:

  • practise good hand and respiratory hygiene
  • practise physical distancing
  • monitor their health for any COVID-19 symptoms
  • follow any directions from a public health officer or emergency officer that may be specific to that household.

How can I get food and medication if I’m quarantining at home?

You can get food and medication while in quarantine by doing the following:

  • Ask friends or family members you don’t live with to get food and medication to leave at your door.
  • If you need a prescription filled arrange this with your usual pharmacist or GP. They can then deliver it to your home or you can let your friend or family member know where to collect the medication. Read more about getting medicines and accessing health services.
  • Arrange a food delivery service. Have all food left outside your home. Do not let any delivery person into your home.

Contact the Community Recovery Hotline on 1800 173 349 for help.

Can home care and essential services like nurses still provide care for me at home?

These workers are not currently permitted to enter the home of a close contact in quarantine unless permitted by an emergency officer. Close contacts in quarantine should discuss their in-home care needs with public health officers. When visits occur, it is essential to wear a mask, practise good hand and respiratory hygiene and maintain physical distancing.

For more detailed information, please read the specific COVID-19 advice for in-home community workers on the Queensland Health website.

Do I have to have a test while completing quarantine at home?

Close contacts

If you are directed to quarantine at home, you will be emailed a laboratory form and will be asked to attend a test centre on day 12 of your mandatory quarantine period. If you do not get tested when asked to do so, your quarantine period will be extended.

Please wear a mask when you attend the clinic for testing. When you arrive at the clinic, tell the healthcare professionals that you have been identified as a close contact of a person with COVID-19, are in quarantine and are attending for routine day 12 testing. Even if you test negative on your routine day 12 testing you must stay in quarantine for the full 14 days until the date specified on your quarantine direction. This is because you could still develop COVID-19 towards the end of the quarantine period.

Secondary contacts

If you are a secondary contact you only need to get tested if:

  • you develop COVID-19 symptoms
  • any of the people in the house test positive for COVID-19, then everyone in the house will be considered a close contact of a confirmed case.

How can I travel for testing if I’m quarantining at home?

You are allowed to leave your home to attend a fever or respiratory clinicfor testing if permitted under a direction given to you by an emergency officer.

You should travel alone, use personal transport where possible, and must go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.

When travelling with other people, you must:

  • wear a mask at all times
  • sit in the back seat with the windows down
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions. A taxi van or a taxi with a protective shield is preferred, if this is not available, you can travel by taxi or rideshare while sitting in the back seat on the passenger side.

When you arrive at the clinic, tell the health care professionals that you have been identified as a close contact of a someone with COVID-19 and are in quarantine.

What happens if I develop symptoms during quarantine if I’m quarantining at home?

If you or any other member of your household develops any COVID-19 symptoms at any time during your quarantine period please immediately isolate yourself from others and attend your local fever or respiratory clinic to get tested as soon as possible.

If you have COVID-19 symptoms that are life threatening or urgent:

Call Triple zero (000). Tell the operator that you are in quarantine.

If you have COVID-19 symptoms that are not urgent:

Call 134 COVID (134 268) to speak to someone about your health.

Which agencies may contact me during my quarantine?

If you have been issued a quarantine direction, the following Queensland Government agencies may contact you whilst you are in quarantine:

  • Smart Services Queensland – contact may be by SMS or phone call on a number of occasions to provide information about quarantine and testing
  • Health Contact Centre – contact may be by phone call or SMS on a number of occasions to check on your health, provide testing advice and answer any health questions you may have
  • Public Health Units or Department of Health/Queensland Health – contact tracing officers may contact you as part of their investigations.

When you are being contacted by a Queensland Government agency, the officer should always introduce themselves with their full name and the name of the agency they represent. When asked, they should also give you a contact number that you can call back on.

Be alert about COVID-19 themed hoax SMS and emails, for example, notifying people they are a close contact to a confirmed COVID-19 case. These messages usually include a link to a non-government website or may ask to provide personal information, including banking details. You will never be asked for your banking details by a Queensland Government agency via an SMS. If you are unsure whether an SMS or email you received is genuine, you can call 13 HEALTH (13 43 25 84) to check.

What happens at the end of my quarantine if I’m quarantining at home?

You can leave home quarantine if 14 days have passed since you had close contact with a confirmed COVID-19 case and your day 12 test result is negative. If other household members are subject to the same quarantine requirements as you, they may also leave home quarantine.

A quarantine release notice is not essential and is currently not routinely provided.

You must continue to practise physical distancing and good hand and respiratory hygiene. If you become unwell and have any cold or flu-like symptoms return home straight away and contact your doctor.

Questions about home quarantine

What do I need to do if I have been directed to quarantine at home?

#home-quarantine-what-to-do

If you have been directed to quarantine at home, you must stay at the address stated on your quarantine direction for 14 days or the date specified on the direction.

You cannot:

  • leave your residence except:
    • in an emergency
    • to avoid injury or illness or to escape a risk of harm – for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
    • to get essential medical care
    • to get a COVID-19 test
    • as required or permitted under a direction given by an emergency officer
  • go into public places including your work or the shops. You will need to let your employer know that you cannot attend your workplace until you are told it is safe to do so
  • let anyone into your nominated premises unless they:
    • usually live with you and are also quarantining as secondary contacts
    • are required to enter in an emergency.

given permission by an emergency officer. You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment or are staying in a hotel.

If you are in quarantine and need help getting food or other essentials you should call the Community Recovery Hotline on 1800 173 349.

What do I do if I live with other people if I’m quarantining at home?

Under the new Management of Secondary Contacts Direction, anyone who lives in the same household as an identified close contact must also quarantine until the end of the quarantine direction notice, or until 14 days has passed since the identified close contact was with a positive case of COVID-19.

Can I have people visit me in home quarantine?

You cannot let anyone enter the premises where you are quarantining unless they:

  • usually live with you and are also quarantining as secondary contacts
  • are required to enter in an emergency
  • are given permission by an emergency officer.

What if I refuse to be tested if I’m quarantining at home?

By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you and the people you live with will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus.

Can home care and essential services like nurses still visit me at home?

These workers are not currently permitted to enter the home of a close contact in quarantine unless permitted by an emergency officer under the Management of Close Contacts Direction. Close contacts in quarantine should discuss their in-home care needs with public health officers. When visits occur it is essential to practise good hand and respiratory hygiene and maintain physical distancing.

Do I have to have a test while completing quarantine at home?

Close contacts

If you are directed to quarantine at home, you will be emailed a laboratory form and will be asked to attend a test centre on day 12 of your mandatory quarantine period. If you do not get tested when asked to do so, your quarantine period will be extended.

Please wear a mask when you attend the clinic for testing. When you arrive at the clinic, tell the healthcare professionals that you have been identified as a close contact of a person with COVID-19, are in quarantine and are attending for routine day 12 testing. Even if you test negative on your routine day 12 testing you must stay in quarantine for the full 14 days until the date specified on your quarantine direction. This is because you could still develop COVID-19 towards the end of the quarantine period.

Secondary contacts

If you are a secondary contact you only need to get tested if:

  • you develop COVID-19 symptoms
  • any of the people in the house test positive for COVID-19, then everyone in the house will be considered a close contact of a confirmed case.

How can I travel for testing if I’m quarantining at home?

#travel-to-get-tested-in-quarantine

You are allowed to leave your home to attend a fever or respiratory clinic for testing if permitted under a direction given to you by an emergency officer.

You should travel alone, use personal transport where possible, and go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.

When travelling with other people, you must:

  • wear a mask
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

The friend or family member who is driving you must also wear a face mask.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions. A taxi van or a taxi with a protective shield is preferred, if this is not available, you can travel by taxi or rideshare while sitting in the back seat on the passenger side.

What happens if I develop symptoms during quarantine if I’m quarantining at home?

If you have COVID-19 symptoms that are life threatening or urgent:

Call Triple zero (000). Tell the operator that you are in quarantine.

If you have COVID-19 symptoms that are not urgent:

Call 134 COVID (134 268) to speak to someone about your health.

What happens at the end of my quarantine if I’m quarantining at home?

If you have completed your 14 days of quarantine without developing symptoms and have been tested for COVID-19 when requested to do so by a public health emergency officer, you and your household will be able to leave quarantine.

You must continue to practice physical distancing and good hand and respiratory hygiene.

If you become unwell and have any cold or flu like symptoms return home straight away and contact your doctor.

When do I have to wear a face mask if I’m quarantining at home?

You must wear a face mask when:

  • told to do so by an emergency officer
  • leaving quarantine for a permitted purpose.

How can I walk my dog if I am in quarantine?

Unfortunately, if you are in home quarantine, you are unable to take your pet for a walk or any exercise outside your home. However, you can still keep them mentally stimulated by:

  • giving them multiple smaller meals throughout the day rather than one or two larger meals
  • if you are permitted, you can play fetch or tug games if you have a backyard
  • teaching your pet a new obedience command or trick
  • providing a treat dispenser toy to keep them stimulated.

It is best if your pet can remain with you while you undertake quarantine or isolate.

If you feel your pet cannot stay in quarantine with you, we recommend having a plan in place to make other arrangements, such as arranging for them to be cared for at a boarding kennel, or be cared for by family, friends. Relocating the pet should be the last option.

To prevent the possible spread of COVID-19 to the community, it is not recommended to ask friends, family or neighbours to walk your dog while you’re in quarantine

What do I do with my pet if I test positive and have to go to hospital?

We recommend having an emergency plan in place for the care of your pet, just in case you become unwell or are hospitalised.

This could involve:

  • having an emergency kit ready with leads, collars, dry food or medicines that your pet needs
  • ensure your emergency kit has been sanitised and placed outside for someone to collect
  • in the first instance, it is recommended your pet go into a boarding kennel or similar. If this isn’t possible, they should stay with family, friends or a neighbour while you’re away
  • make sure you have all emergency contacts written down for the kennel or person that may care for your pet
  • also tell someone else what your emergency plan is so they can make arrangements for you, if needed.

If you are hospitalised or must quarantine in accommodation that is not your usual residence, and there is no one in the household to care for your pets, other arrangements need to be made for the care of your pets. This may include arranging a boarding kennel or cattery, or a second option could be to send them to the home of friends, family or a neighbour for the duration of your quarantine period if it is possible to do so in a COVID-safe way.

What happens if my pet becomes sick while I am in quarantine?

If you are in quarantine and your pet becomes unwell, it is important to remember not to break quarantine to take your pet to the vet. By doing this, you could put your vet, their nurses and other pet owners at risk of infection.

It is always a good idea to ring your vet first, let them know you’re in home quarantine and discuss the best way to work with you to ensure your pet will receive the care they need, while they can keep themselves and their staff safe.

It’s best to ask for advice on how to care for your pet from home. If your pet needs to be seen, you should ask family, a friend or a neighbour to take your pet to the vet, or even see if your vet can deliver any medication.

Where can I find more information about secondary contacts?

You can find more information about secondary contacts at Management of Secondary Contacts.

Questions about government arranged quarantine

Do I have to quarantine when I arrive in Queensland from overseas?

Everyone entering Australia from overseas excluding travel on a quarantine free flight from a Queensland safe travel zone country or people transiting through Queensland before boarding another international flight, must go into quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense. The Quarantine for International Arrivals Direction outlines requirements for people arriving into Queensland from an overseas country that is not a Queensland sae travel zone country or arriving on a non-quarantine free flight (red flight) from a Queensland safe travel zone country

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

#quarantined-in-another-state

No, you only have to quarantine for 14 days in the state or territory you arrive in.

From 6pm AEST Thursday 16 September 2021 anyone who has completed quarantine in a COVID-19 hotspot can only transit directly to Queensland without completing quarantine in Queensland if they have completed quarantine at a facility with a security overlay provided by the relevant government authority. You cannot complete home quarantine in a COVID-19 hotspot and then transit to Queensland.

If the location you are quarantining in is a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland if you are allowed to enter from the hotspot for a permitted purpose. A class exemption is in place for Queensland residents and new Queensland residents who have completed quarantine in a COVID-19 hotspot that allows them to still be allowed to enter Queensland. This entry is subject to the following conditions:

  • When you arrive in Queensland, by air, you will need to provide written proof to an emergency officer that you have:
    • completed your mandatory hotel quarantine in another state
    • had a COVID-19 test in quarantine and received a negative result
    • travelled on a direct route in private transport or as arranged by a government authority from the hotel to the airport. During this travel time you must have worn a mask and you must not have left the confines of the airport.
  • From 1am 7 September you must get tested 2 or 3 days after you were released from quarantine in another state or territory (i.e. day 16 or 17) after the commencement of your original quarantine period).
  • From 1am 7 September, until you get a negative COVID-19 COVID-19 test result from the test you get 2 or 3 days after you leave quarantine you must:
    • minimise your contact with the Queensland community
    • not attend any type of work (including essential work)
    • not enter a residential aged care facility, shared disability accommodation service or a hospital
      • you can enter a hospital to get essential medical care, as a responsible adult accompanying a minor to get essential health care, as a support person for someone getting essential medical care, to get a COVID-19 test, as told by an emergency officer.
    • collect and maintain written records of anyone you come into close contact with and provide these to an emergency officer or contact tracing officer if requested.
    • From 1am 7 September, until you receive your negative 2 or 3 day test you must only travel by:
      • private transport
      • transport arranged by a government authority
      • ambulance
      • an emergency services vehicle in emergency or serious situations as directed by an emergency officer.
  • Apply for a Queensland entry pass.
    • To enter Queensland under the class exemption that allows Queensland residents and new Queensland residents who have completed quarantine in a COVID-19 hotspot you mut complete a Queensland entry pass. When you fill in the entry pass you must answer the question “Which situation accurately describes your right of entry into Queensland?” by selecting the option “A class exemption granted by the Chief Health Officer Applies to me”. This will result in you being granted a Z pass. You must show this pass to emergency officers when you enter Queensland.

It is important to remember that even though you have completed your quarantine in another state, you can only enter Queensland for a permitted purpose. You cannot elect to complete hotel quarantine in another state or territory before entering Queensland. You can only be directed to complete hotel quarantine by a relevant authority in the relevant state or territory.

What are the screening questions which may be asked on arrival to Queensland?

An emergency officer may require any person arriving in Queensland from overseas, including on a quarantine free flight, to answer questions or provide evidence about:

  1. whether the person has symptoms consistent with COVID-19
  2. whether they have been exposed to COVID-19 in the past 14 days
  3. whether the person has been undertaking managed isolation or quarantine in a safe travel zone country in the past 14 days
  4. their name
  5. their date of birth
  6. their phone number while in Australia
  7. their intended address while in Australia
  8. their email address
  9. their flight number
  10. their flight seat number
  11. the places the person has been in the last 14 days before arriving in Queensland.

Where is government arranged accommodation available in Queensland?

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

How do I get from the airport to the accommodation to quarantine?

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

When you arrive, transport from the airport to government arranged accommodation will be provided. You cannot take a taxi, rideshare or public transport to the premises.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

Can I have people visit me while in quarantine?

No. You are not allowed to have anyone enter your room, unless they are:

  • needed for an emergency situation
  • staying in the premises for quarantine reasons
  • required to enter by an emergency officer to conduct a COVID-19 test
  • directed to enter by an emergency officer for an emergency and their contact details are recorded.

What emergencies will people be allowed to enter my quarantine room?

Emergency officers will allow people to enter your room for an emergency situation where it is not possible for you to be transported to hospital. Other emergencies could include emergency maintenance such as a broken pipe.

Do I have to quarantine in Queensland if it’s not my final destination in Australia?

Yes. If Queensland is not your final destination in Australia you must quarantine here before continuing your journey unless you are an unaccompanied minor. You do not have to quarantine if you travel on a quarantine free flight from safe travel zone country.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult if they are coming from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a hotspot. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

What happens if I have a long layover between my connecting international flights?

If you are arriving into Queensland from overseas and have a long layover before another international flight to leave Australia, there are different steps depending on how long your layover is:

  • less than 8 hours - you will have to stay at the airport and will not have to complete the Queensland International Arrivals Registration
  • 8 to 72 hours - you will be directed by an emergency public health officer to quarantine in government arranged accommodation. You will be required to pay for the number of nights you stay at the hotel if you are at the hotel for more than 24 hours.

Questions about opening your door in government arranged quarantine

Can I open the door of my quarantine room?

You can only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door. For example:

  • collect food, laundry or other items left at your door
  • place laundry, rubbish or other items directly outside your door in a sealed bag for collection
  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, including a COVID-19 test
  • as otherwise required or permitted under a direction given to you by a relevant authority.

What rules must I follow to go on my balcony?

#balcony-rules

When you go on your balcony you must practise social distancing, by staying 1.5 metres away from people on other balconies.

You must not:

  • pass food or other items out of your balcony
  • climb out of your balcony
  • allow anyone to enter your balcony
  • accept any other items on to your balcony
  • physically interact with neighbouring guests across balconies.

Who doesn't have to wear a face mask in quarantine?

There are some exceptions to wearing a face mask when opening the door to your quarantine room. These exceptions include:

  • children under 12
  • anyone who has a medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma.

What sort of face mask can I wear?

You can wear a single use surgical mask with a minimum level 1 barrier protection (Australian Standard) that covers your nose and mouth.

You cannot wear a scarf, bandana or face shield.

Where can I find information on how to correctly wear a face mask?

Find out how to use, wear and dispose of a face mask.

Questions about leaving government arranged quarantine

What if I decide I no longer want to remain in Queensland after starting my quarantine?

Arriving from Overseas

If you arrive in Queensland from overseas you will have to quarantine in government arranged accommodation for 14 days, at your own expense. You cannot leave quarantine to travel interstate or overseas unless you have an exemption from the Chief Health Officer.

If you come to Queensland from a safe travel zone country and you are directed to quarantine, you will only be able to leave quarantine early if allowed by an emergency officer or if you are granted an exemption by the Chief Health Officer.

You will have to quarantine if you haven’t travelled on a quarantine free flight or from a country that is not a Queensland safe travel zone country. If you have been in a place outside of Australia in the 14 days immediately before you enter Queensland, you will have to follow the requirements under the Quarantine for International Arrivals Direction.

Arriving from a hotspot

If you arrive in Queensland and you have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and have not been overseas in the last 14 days, you will need to quarantine in government arranged accommodation for 14 days.

If you decide you do not wish remain in Queensland after starting your quarantine, you can leave quarantine prior to completing the full 14 days to immediately leave Queensland without stopping, provided you:

  • wear a mask and travel by an endorsed transport provider
  • have received a negative COVID-19 test result while in quarantine.

Close contacts and interstate exposure venues

If you are identified as a close contact or you have been to an interstate exposure venue at the relevant time you will be contacted by a public health emergency officer and be required to get tested and quarantine as per their instructions. You cannot leave quarantine early unless you have an exemption from the Chief Health Officer due to the increased public health risk.

If we can’t find the people who had been in close contact with a person who tested positive, we will issue an alert on our website and through media and social media. This lists the dates, times and places where the sick person was will be listed on our website. We ask the public who may have had contact with that person at one of those times or places to contact us. If you have travelled interstate you should keep up to date with the latest public health alerts of as listed on the other relevant state or territory government’s website. If you have been in an exposure site you should call 134 COVID ( 134 268 ), you will be required to get tested immediately and follow the public health advice of the relevant jurisdiction.

If I am currently in mandatory quarantine due to entering from a country that has since become a safe travel zone country for Queensland, can I leave quarantine?

If you entered Queensland from a location that has since been declared a Queensland safe travel zone country, you can leave quarantine.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine
  • declare you have not been to any of the listed interstate exposure venues and commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital, if allowed by the authority
  • to depart on a connecting international flight
  • as otherwise required or permitted under a direction given to you by a public health emergency officer.

If I need to leave quarantine for an essential reason, how do I get to my destination?

If leaving quarantine for medical care at a hospital, you must travel in an ambulance.

If leaving quarantine for any other allowed purpose, you must travel in an emergency services vehicle or transport arranged by a government authority. From 9am AEST 21 May 2021 if leaving quarantine for any other allowed purpose, you must travel in an ambulance or by a government authority endorsed transport provider with a transport plan.

Questions about government arranged quarantine service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared hotspot or if you are identified as a close contact needing to quarantine in government arranged accommodation, you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

How will my food be delivered?

Food will be delivered to your room by ‘contactless delivery’. Hotel staff will explain how this will work.

You can only open the door to your room if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door.

Can I order food and drinks online?

Yes, you can buy food and drinks online to be delivered to the hotel and staff will bring it to your room. You will be charged for hotel quarantine meals even if you don’t eat them.

Check the hotel rules about buying and drinking alcohol. Hotels practice responsible service of alcohol and deliveries are recorded. You are allowed the equivalent of six 330ml cans of beers (6-9 standard drinks), or one bottle of wine (7-8 standard drinks) per day.

Any excess alcohol will be stored on your behalf until you have completed your quarantine period.

What if I have dietary requirements?

Let hotel reception know if you have any dietary requirements when you check in.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/ Can I choose my own hotel?/ Can I change my room?/ Can I choose which government hotel I go into? / If we are a family with children, can we get an apartment?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

Room changes are not allowed unless medically required or in exceptional circumstances. There may be additional costs for room changes. Call hotel reception to request a Room change form.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room. There will be a minibar fridge in your room, but there will be no minibar menu items available for the duration of your stay.

On arrival at your government arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Questions about health and wellbeing during government arranged quarantine

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are not allowed due to the potential spread of COVID-19.

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the health support team or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

How do I get my medication while in quarantine?

If you have a current script, you can take a photo and send it to a local pharmacy. You will have to discuss payment and delivery of the medication with the hotel. Call hotel reception for local pharmacies.

If you don’t have a current script, you can book a telehealth consult with a Doctor. They can organise a prescription to be sent to a local pharmacy and medication delivered to the hotel. Call hotel reception for local Doctors.

How do I access First Nations medical services while in quarantine?

If you want to book a First Nations medical service, you first need a telehealth consult with a local Doctor. The Venue Health Manager can help you access Aboriginal and Torres Strait Islander hospital liaison services.

Can I use my nebuliser or CPAP machine while in quarantine?

Using a nebuliser or CPAP machine is not permitted while in quarantine. Nebulisers and CPAP machines have an increased risk of spreading viruses such as COVID-19 through aerosolisation. This means small particles containing the virus can flow through the air and spread more widely.

If you require the use of a nebuliser or CPAP or any other respiratory device, call reception for the health team to discuss other ways to manage your health conditions.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

How can I look after my mental wellbeing in quarantine?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult for some Queenslanders. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Other questions about government arranged quarantine

Can I smoke while in quarantine?

You cannot smoke in your room. It is important you talk to the health support team if you smoke or are dependent on any other substance. The health support team can help you get the support you need during your stay.

You can call Quitline (13 78 48) between 8am and 9pm, 7 days a week to receive free nicotine replacement therapy patches that can be sent to you within one business day. The Quitline also provides free and confidential advice on how to quit smoking.

What do I do in an evacuation?

In an evacuation, follow normal hotel procedures. If safe to do so, wear a face mask and keep 1.5 metres from others. You will be given an extra mask to use in case of an evacuation. If you use this face mask, ask for a new spare one.

What happens when I complete my 14 days of quarantine?

Your hotel’s health team will talk to you about leaving quarantine. You will have to:

  • Arrange your selected departure time with reception
  • Wear your mask until you have departed the premises and on your transport home. If there are requirements for mask wearing in place at the time of your departure, you must follow these
  • Complete a discharge form – this proves you have finished hotel quarantine
  • The discharge form also outlines the requirements for you to have a COVID-19 test after leaving hotel  quarantine and to restrict your movements until a negative result is received
  • Give details that you can be contacted on for two weeks after leaving quarantine
  • Follow any other instructions as provided by the onsite health and QPS team.

You cannot stay in government arranged accommodation after your quarantine has finished. You must organise and pay for your own travel and accommodation after quarantine. Call hotel reception if you need help with this.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing in government arranged quarantine

Why do I have to be tested for COVID-19?

In Australia, it is known that international travellers and people who have been in a hotspot are at a higher risk of having COVID-19.

You have to be tested so that if you are carrying the virus – even without showing symptoms – you do not pass it on. By getting tested you will help keep Queenslanders safe.

How often do I need to be tested?

You will be tested for COVID-19 on:

  • arrival at your government arranged accommodation; and
  • on day 5; and
  • on day 12 or 13 of your quarantine, even if you have no symptoms
  • 2 or 3 days after you leave government arranged quarantine.

Some children may only be tested on days 10 to 13. Call hotel reception to speak to the Venue Health Manager if you have any questions.

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you have COVID-19 symptoms that are life threatening or urgent:

  • Call Triple zero (000). Tell the operator that you are in quarantine.
  • If possible, call hotel reception and tell them an ambulance is coming.

If you have COVID-19 symptoms that are not urgent:

  • Call hotel reception and tell them you have COVID-19 symptoms. The hotel will tell the Venue Health Manager.
  • The venue health team will contact you (during business hours) for an onsite COVID-19 test.
  • Outside business hours you can call 134 COVID (134 268) to speak to someone about your health.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

What happens if my test is negative?

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine accommodation, this may be by phone or by SMS.

People in quarantine who get tested for COVID-19 with a negative result still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine because you have been in a hotspot and it is no longer a hotspot.

If I refuse to be tested, do I need to pay for the extra 14 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

What does the test involve?

For the COVID-19 test, secretions are collected from the back of your nose and throat using a swab. The test will be performed in your hotel room by a trained healthcare professional. They will ask you to stand in your doorway to sit or lie down comfortably, if you are unable to stand, tilt your head back and quickly insert a small swab with a soft tip into your mouth and into each nostril. You may experience brief discomfort, but the test will be over quickly.

How are children under the age of 12 tested?

Small children will need testing using a specialised swab, by a healthcare professional who has been trained to complete COVID-19 tests on children. Discuss your children’s testing with the health support team, when they contact you regarding your tests.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine, on day 5 and on day 12 or 13 of their 14 days quarantine in government arranged accommodation.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about requirements after completing and leaving government arranged quarantine

What do I need to do to leave quarantine at the end of my 14 days in government arranged quarantine?

#what-to-do-leaving-hotel-quarantine

Testing

You must have had a COVID-19 test each time requested by an emergency officer, including:

  • as soon as you arrive in government arranged quarantine
  • on day 5
  • on day 12 or 13

You must receive a negative test each time you are tested.

If you refuse to be tested when requested, you will have to complete an additional 14 days quarantine in government arranged quarantine at your own expense.

Declaration/Chief Health Officer approved form

You must complete a Chief Health Officer approved form and declare:

  • whether you have any COVID-19 symptoms (If you have any COVID-19 symptoms you must tell the venue health manager of the government arranged quarantine)
  • you will get tested for COVID-19 2 or 3 days after you leave government arranged quarantine
  • you will contact 134 COVID (13 42 68) if you develop COVID-19 symptoms within 14 days of leaving quarantine
  • you will get tested for COVID-19 if you develop any COVID-19 symptoms within 14 days of leaving quarantine
  • you will act on any advice provided by Queensland Health given to you via text message or any other means after you leave quarantine
  • you have provided accurate and valid contact details
  • the information you have provided on the form is true and correct to the best of your knowledge.

The responsible adult quarantining with a minor must make the declaration on behalf of the minor.

If you refuse to complete the form you will have to complete an additional 14 days quarantine in government arranged quarantine from the end of your quarantine period. If you refuse to complete the form on behalf of a minor you will need to complete an additional 14 days quarantine with the minor. You will not be required to complete the form at the end of your second set of 14 days quarantine.

What do I need to do after I leave government arranged quarantine?

#what-to-do-after-leaving-hotel-quarantine

From 1 am AEST 7 September, until you get a negative COVID-19 test result from the test you get 2 or 3 days after you leave quarantine you must:

  • minimise your contact with the Queensland community
  • not attend any type of work (including essential work)
  • not enter a residential aged care facility, shared disability accommodation service or a hospital
    • you can enter a hospital to get essential medical care, as a responsible adult accompanying a minor to get essential health care, as a support person for someone getting essential medical care, to get a COVID-19 test, as told by an emergency officer.
  • collect and maintain written records of anyone you come into close contact with and provide these to an emergency officer or contact tracing officer if requested.

What if I can’t get tested 2 or 3 days after I leave quarantine?

From 1am AEST 7 September, if you cannot get tested 2 or 3 days after you leave quarantine due to circumstances beyond your control, you must present for a test as soon as possible. While you wait to get your negative test you must:

  • minimise your contact with the Queensland community
  • not attend any type of work (including essential work)
  • not enter a residential aged care facility, shared disability accommodation service or a hospital
    • you can enter a hospital to get essential medical care, as a responsible adult accompanying a minor to get essential health care, as a support person for someone getting essential medical care, to get a COVID-19 test, as told by an emergency officer.
    • collect and maintain written records of anyone you come into close contact with and provide these to an emergency officer or contact tracing officer if requested.

What does minimise your contact with the Queensland community mean?

#minimise-contact-qld

This means:

  • only leaving your residence for essential reasons
  • when you do leave your residence for an essential reason that you travel in private transport and do not use public transport.

Questions about specialist or essential workers

What is a specialist or essential worker?

#what-is-a-specialist-or-essential-worker

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland. Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Endorsement of a person’s status as a specialist worker will only be provided in line with strict criteria set out in the Border Restrictions Direction.

Employers should be undertaking long-term resource and workforce planning that is not dependent on specialist worker endorsements being granted.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

What does a specialist or essential worker need to enter and remain in Queensland?

A specialist or essential worker who has been endorsed to enter Queensland from a COVID-19 hotspot will require:

You will then be issued a Quarantine Direction by an emergency officer.

How can I get approval to enter Queensland from a COVID-19 hotspot as a specialist health worker?

Specialist health workers need to follow the same steps outlined for specialist or essential workers.

Applications for specialist or essential worker status will require evidence of the following:

  1. A written explanation of the essential activity the specialist or essential worker is to enter Queensland for.
  2. Documentation that demonstrates:
    1. why this service is needed in Queensland;
    2. why these services cannot be obtained in Queensland;
    3. why these services must be provided without delay; and
    4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty.
  1. The employer has a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must be in the form approved by the Chief Health Officer (DOCX).

Only people with specialist skills that are not available in Queensland will be granted approval to enter Queensland as a specialist health worker. A Hospital and Health Service within Queensland or your employer will be required to confirm that you have specialist skills needed in Queensland and that cannot be obtained in Queensland.

I am employed by a private construction company providing critical infrastructure work. What evidence do I need to provide to enter Queensland from a hotspot?

All specialist workers who are undertaking essential activities in Queensland will need to provide evidence of the following documents if requested by an Emergency Officer:

I am a contractor or individual worker and am applying to enter Queensland as a specialist or essential worker in mining, resources, energy and water sectors. How do I apply?

Please ensure your application is submitted by the owner/operator of the asset or project, otherwise your application cannot be processed. Applications from a contractor or individual worker will not be approved.

For example, applications must be submitted by:

I have been in a declared hotspot and I have previously received an exemption to enter Queensland, is this still valid?

If you received an exemption prior to a hotspot being declared and have not yet entered Queensland, your exemption is no longer valid. You can apply for a new exemption.

Exemptions will only be granted in extreme exceptional circumstances. You may not be granted the same exemption now that border restrictions have been tightened.

I am a Queensland resident who is performing specialist or essential activities in a hotspot. Do I apply to re-enter Queensland as a specialist or essential worker?

No. From 12pm AEST (midday) 25 August 2021 to 12pm AEST (midday) 8 September 2021 you will not be allowed to enter Queensland unless you are entering Queensland to undertake an activity that would class you as a specialist worker. An example of this would be a specialist technician who is required to provide undertake an urgent maintenance task in a hotspot, and then return to Queensland and be required to undertake an urgent maintenance task in Queensland. In this case, you should apply for specialist worker endorsement with a quarantine management plan (DOCX) to allow you to undertake the urgent task in Queensland.

I am a specialist or essential worker coming to Queensland from a COVID-19 hotspot by road. Do I need to quarantine?

No. Specialist or essential workers can enter Queensland from a COVID-19 hotspot by road. You must quarantine in accordance with any requirements in the Quarantine Management Plan prepared by your employer or business. If you are feeling unwell and develop any COVID-19 symptoms (Opens in new window) (Opens in new window), you should not go to work and must be tested immediately.

I am a specialist or essential worker who is in quarantine due to entering from a COVID-19 hotspot that is no longer a hotspot, can I leave quarantine?

Specialist or essential workers who are not in government arranged quarantine can leave quarantine immediately without direction by an Emergency Officer once an area is no longer a declared COVID-19 hotspot.

Questions about essential activities

Who is classed as performing an essential activity?

#essential-activity

People performing an essential activity in Queensland need to provide evidence and complete quarantine as required by the table below when requested by an Emergency Officer when entering Queensland from a COVID-19 hotspot. People who are not Queensland residents, can only remain in Queensland for the time necessary to complete the essential activity. The below table outlines who these people include:

National and State Security and Government employees

  • Any government official who is responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage, and is required to be physically present in Queensland to do so.
  • Active military personnel required to be on duty in Queensland.
  • Active members of the Australian Federal Police or Australian Border Force required to be on duty while in Queensland.
  • Active members of State, Territory or Commonwealth law enforcement agencies required to be on duty while in Queensland
  • A Federal, State, Territory or local government elected representative who is travelling to Queensland to complete official duties.
  • Consular officers or consular employees of an overseas country (excluding travel on a quarantine free flight from a safe travel zone country) travelling to Queensland to complete official duties in Queensland. Consular employees will need to quarantine by global quarantine requirements with consent.

These employees will need to provide their relevant government issued identification or consular official or diplomat passport of a foreign country when requested by an Emergency Officer.

Health services and emergency services

  • A Queensland or New South Wales Ambulance Service employee, paramedic, an officer of St John Ambulance Australia, RACQ Lifeflight crew, Royal Flying Doctor Service crew, CareFlight crew or other aeromedical services crew who are providing patient transport or emergency medical care.
  • Someone who is responsible for the retrieval, delivery or transportation of organs or tissue for medical transplantation.
  • Someone who, is responsible for providing critical health support services or for the critical maintenance, resupply or repair of health services infrastructure critical to Queensland. This includes Australian Red Cross Lifeblood.
  • Someone who is required to provide fire or emergency services in Queensland including rural fire service, state emergency services and firefighters

These employees will need to provide their Government or employer issued identification or an official letter from an employer confirming their employment.

Freight and logistics operators

Freight and logistics operators are:

  • Heavy vehicle drivers
  • Rail crew and rail drivers
  • Non-heavy vehicle commercial freight operators
  • Logistics and support workers
  • Anyone else who is essential to the delivery of freight.

This does not include air crew and maritime crew who are subject to separate requirements.

They must be:

  • transporting freight to, from or through Queensland under a commercial freight operation or anyone else in the vehicle who is essential for the delivery of the freight. This includes two up drivers, a pilot or escort for an oversized or over mass vehicle or tow truck drivers for heavy vehicle salvage
  • providing logistics and support for the transport which requires the person to be physically present in Queensland to provide the logistics or support. For example, a specialist mechanic or rail engineer providing essential mechanical or engineering support for the transport of freight. Anyone responsible for providing support that can be performed remotely such as administrative support are not allowed to enter Queensland.
  • transporting passengers by road or rail to, from or through Queensland, under a commercial passenger operation or public transport operation. Each passenger, including the driver, must complete a Queensland Border Declaration Pass (Freight and Logistics workers (F Pass)
  • repositioning in Queensland immediately before commencing a shift for one of the above purposes

These people must comply with the Queensland Freight Protocol.

Emergency energy, drinking water, sewerage, liquid fuel, telecommunications or resources event

Anyone required to respond to an emergency energy, drinking water, sewerage, liquid fuel, resources or telecommunications event and provide emergency services to Queensland’s:

  • energy generation, transmission or distribution networks
  • drinking water supply, or sewerage services
  • liquid fuel supply
  • resources sector
  • telecommunications, data services, broadcast or communications infrastructure.

These services must be critical to Queensland and not be able to be practicably be obtained in Queensland due to the nature of the emergency.

Specialist or essential workers

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland.

Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

Airtime crew and maritime crew

Any air crew or maritime crew who are entering Queensland in the course of their duties.

International air crew must comply with the Quarantine and COVID-19 Testing for Air Crew Direction.

Disaster management worker

A disaster management worker is anyone who is endorsed (including volunteers and paid duties) in line with the Disaster Management Protocol to:

  • perform disaster management or disaster operations in Queensland
  • return to Queensland after performing disaster management or disaster operations in a COVID-19 hotspot
  • perform activities to respond to or to assist in the recovery from a public safety emergency in Queensland; or
  • respond to or to assist in the recovery from a public safety emergency in COVID-19 hotspot.

What must I do if I am entering Queensland from a hotspot to perform an essential activity?

If you are allowed to enter Queensland to perform an essential activity, you will need to:

  • keep a record of your close contacts for 14 days after arriving in Queensland, including their:
    • name (if available)
    • phone number or email address (if available)
    • the day, time and location that you saw them
  • provide the records to an emergency public health officer if you are asked for them
  • minimise contact with others for 14 days or the duration of your stay in Queensland (whichever is shorter)
  • practice physical distancing whenever possible
  • only remain in Queensland for the time necessary to carry out the activity
  • comply with any relevant Public Health Directions
  • comply with any protocol, (e.g. Protocol for Protocol for Maritime Crew for Freight movements entering Queensland and Disaster Management) approved by the Chief Health Officer that relates to the essential activity to be performed.

I am coming to Queensland from a hotspot as an essential worker from the hotspot, do I need to complete a Queensland Entry Pass if I drive?

Yes, anyone who has been in a hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), must complete a Queensland Entry Pass.

In addition to having a Queensland Entry Pass and a Quarantine Management Plan, a specialist or essential worker entering Queensland from a COVID-19 hotspot will need to be issued with a quarantine direction by an emergency officer under the Public Health Act 2005. This is a legal notice.

For workers entering by road, Queensland Health will provide the employer of a worker with the details about how they will be issued with a quarantine direction.

Only the following people can enter by road without an exemption:

  • emergency infrastructure workers
  • specialist or essential workers
  • disaster management workers
  • ambulance or aeromedical workers
  • freight or logistics operators
  • fire or emergency services workers
  • people providing critical maintenance resupply or repair of health services infrastructure critical to Queensland
  • active military members
  • Government officials who in carrying out their duties in Queensland are responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage.

Questions about Disaster Management

What is a public safety emergency?

A public safety emergency is an emergency as outlined in the Public Safety Preservation Act 1986 or an equivalent emergency that is declared by another state or territory Government or government agency.

Who is a disaster management worker?

Under the Queensland Disaster Management Protocol anyone who is providing disaster management or disaster operations activities related to preventing, preparing for, responding to and recovering from a disaster. This includes volunteers and people who are paid.

I’m a disaster management worker. Do I need to get tested?

Voluntary testing for COVID-19 is strongly encouraged for any disaster management workers who are travelling into and out of COVID-19 hotspots and entering Queensland.

The Disaster Management Protocol recommends disaster management workers undertake a COVID-19 test within 7 days prior to entering Queensland and then continue voluntary testing every 7 days if it is practicable to do so (factoring in any immediate disaster or public safety emergency needs). This will help to keep our essential disaster management workers, and the community safe from the spread of COVID-19.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a disaster management worker by showing a copy of your endorsement as a disaster management worker. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Do disaster management workers have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

Disaster management workers do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter).

Any person should go and tested if they develop symptoms consistent with COVID-19 (fever or history of fever, symptoms of acute respiratory infection (cough, shortness of breath, sore throat), loss of smell or loss of taste, unexplained tiredness, headache, diarrhoea, nausea or vomiting) while present in Queensland.

I’m off duty, do I still need to keep records?

Yes, disaster management workers who have been in a COVID-19 hotspot in the 14 days, or since the start date identified for the hotspot (whichever is shorter), before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. This includes when they are off-duty, between shifts, or on recreational days.

Do disaster management workers coming from a COVID-19 hotspot need to quarantine when entering Queensland?

Disaster management workers responding to an event in Queensland do not have to quarantine for 14 days in government arranged accommodation unless directed to do so by an emergency public health officer.

Disaster management workers entering Queensland to perform disaster prevention, preparation or recovery work must quarantine at employer provided accommodation for 14 days. These workers may leave quarantine to attend the disaster management worksite.

Queensland residents who are returning home from completing disaster management activities in a COVID-19 hotspot and not commencing disaster management work in Queensland must quarantine at their home accommodation for 14 days or if their home is not suitable for quarantine they must quarantine at employer approved accommodation for 14 days.

Do disaster management workers need to complete a Queensland Entry Pass?

A disaster management worker does not need a Queensland Entry Pass if they are responding to an immediate disaster under the Operational protocol for disaster management workers or entering Queensland in any other emergency situation. If a worker is not responding to an immediate disaster or an emergency, they need to complete a Queensland Entry Pass.

Questions about freight services

#questions-about-freight-services

Will freight and equipment be able to cross the border into Queensland?

Yes. Freight and logistics workers can enter Queensland, via road, rail and air. Commercial freight operations can include moving a range of different things for a variety of industries, such as fresh food and groceries, pharmaceuticals, heavy haulage for construction equipment, new vehicles, and furniture removals.

The transport of freight includes the commercial transport of livestock or other live animals such as beehives. It can also include passenger transport services like coaches. Any commercial passenger operations must only be transporting passengers that are permitted to enter Queensland.

Freight and logistics operators entering Queensland must comply with the Queensland Freight Protocol. Freight and logistics operators who only work between Queensland and the New South Wales border zone can chose to either comply with the surveillance testing requirements under the Protocol or the requirement to have had at least one dose of a COVID-19 vaccine.

What Queensland Entry Pass should freight and logistics workers apply for?/ Do freight and logistics operators need to complete a Queensland Entry Pass?

#qld-entry-pass-freight-logistics-workers

View the Transport and Main Roads Diagram.

COVID-19 hotspot

All freight and logistics operators entering Queensland who have been in a COVID-19 hotspot, in the previous 14 days must:

  • have a valid Queensland Border Declaration Pass
  • have evidence of a negative COVID-19 test result in the last 7 days prior to entering Queensland
  • get tested every 7 days while you travel into and out of COVID-19 hotspots
  • provide evidence of testing if asked by an emergency officer.

Queensland residents or New South Wales border zone residents who have not been in a hotspot outside the border zone

If you are a freight and logistics operator who is a Queensland or New South Wales border zone resident who has not in the previous 14 days, or since the start date identified for the COVID-19 hotspot (whichever is shorter), been in a COVID-19 hotspot outside of the border zone and are entering Queensland after completing work in the border zone, you must comply with one of the following requirements:

  • Option 1 – Surveillance testing
    • complete a Queensland Border Declaration Pass (Freight and Logistics – F Pass)
    • have evidence of a negative COVID-19 test result in the last 7 days prior to entering Queensland
    • get tested every 7 days while you travel into and out of COVID-19 hotspots
    • provide evidence of your compliance with testing if requested by an emergency officer.
  • OR

  • Option 2 - Vaccination
    • You must have received at least one dose of a COVID-19 vaccine and must complete a Queensland Border Declaration Pass (Border Zone Travel – XQ or XN Pass) before entry.

Travel from locations with no COVID-19 hotspots or affected areas

If you have not been to a COVID-19 hotspot or an affected area in the last 14 days you must complete a Queensland Entry Pass (T Pass) to enter Queensland for any purpose. All of New South Wales including the New South Wales border zone is a declared COVID-19 hotspot.

Interstate exposure venue

There is not a special pass for travel to an interstate exposure venue. If you have been to an Interstate Exposure Venue you should complete the pass based on whether you have been in a COVID-19 hotspot or not, or are a Queensland or New South Wales border zone resident who has only travelled within the border zone per the above.

How long is my Queensland border declaration pass valid for freight and logistics travel?

A Queensland Border Declaration Pass (Freight and Logistics or Border Zone Travel) is valid for 14 days from the day of issue or unless a freight and logistics operators’ circumstances change, whichever is shorter.

I am a freight and logistics operator and need to travel from the border zone to Queensland for work. How do I apply for a pass?

The Queensland Border Declaration Pass (Freight and Logistics or Border Zone Travel) is available at https://www.qld.gov.au/border-pass. You should apply for a Pass at least 72 hours prior to entry.

I am a freight and logistics worker who has only travelled in the border zone, can I complete a Queensland Entry Pass (T Pass)?

No. The New South Wales border zone is a COVID-19 hotspot so you cannot complete a Queensland Entry Pass (T Pass). Find out what pass you need to complete.

What is an affected area?/ Is an affected area the same as a hotspot?

#affected-area

Additional obligations are in place for freight and logistics operators who have been in an affected area, as outlined in the Queensland Freight Protocol.

The following New South Wales Local Government Areas (LGAs) are affected areas:

  • Bayside
  • Blacktown
  • Burwood
  • Canterbury-Bankstown
  • Campbelltown
  • Cumberland
  • Fairfield
  • Georges River
  • Liverpool
  • Parramatta
  • Strathfield
  • Only the following Penrith postcodes:
    • Caddens
    • Claremont Meadows
    • Colyton
    • Erskine Park
    • Kemps Creek
    • Kingswood
    • Mount Veron
    • North St Marys
    • Orchard Hills
    • Oxley Park
    • St Clair
    • St Marys.

These LGAs have been determined as a higher risk by the New South Wales Government based on recent COVID-19 positive cases related to the New South Wales outbreak.

Under the Queensland Freight Protocol any freight or logistics operator who has been in an affected area in the last 14 days must:

  • get tested for COVID-19 in another state or territory within the 72 hours before they enter Queensland if they have left their vehicle in an affected area
  • provide evidence that they have had a test within 72 hours of entry to Queensland, this can be a form provided by the testing facility or a photograph of the form
  • provide evidence (sms, email, written record or photo) of a negative test result received within the 7 days prior to entering Queensland
  • Get tested every 3 days until they leave Queensland or 14 days have passed since they were in an affected area.

I'm a freight and logistics operator. Do I need to get tested if I have been in a COVID-19 hotspot?/ Do I need to get tested if I have been in an affected area?

Hotspot

Yes. Under the Queensland Freight Protocol, any freight or logistics operator who is travelling into and out of COVID-19 hotspots and entering Queensland must:

  • have evidence of a negative COVID-19 test result within the 7 days before they enter Queensland
  • get tested every 7 days while they continue to travel into and out of COVID-19 hotspots
  • provide evidence of these test results to an emergency officer when asked.

Affected Area

Yes. Under the Queensland Freight Protocol any freight or logistics operator who has left their vehicle in an affected area can only enter Queensland if they have:

  • had a COVID-19 test in another state or territory within 72 hours before entering Queensland and can provide evidence that they have had a test (sms, email, written form or photograph of the form)
  • evidence (sms, email, written form or photograph of the form) of a negative test result received within the 7 days prior to entering Queensland that they can show to an emergency officer when asked.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a freight and logistics operator by showing a copy of your valid Freight and Logistics Border Pass. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Dedicated testing facilities are being established for heavy vehicles. The Port of Brisbane testing facility will be operational from 30 July 2021. The testing facility at the Port of Brisbane will operate 7 days a week from 6am to 5pm.

This will help to keep our essential drivers, their families, and the community safe from the spread of COVID-19.

Do freight and logistics operators travelling between Queensland and the New South Wales border zone need to comply with the mandatory testing requirements?

New South Wales border zone

Queensland and New South Wales border zone residents freight and logistics workers, who have only been in the New South Wales border zone and no other COVID-19 hotspot including other parts of New South Wales in the last 14 days, can apply for a Queensland Entry Pass (X Pass) to enter Queensland for work. You do not need to comply with the COVID-19 surveillance testing requirements.

COVID-19 hotspot (outside of the New South Wales border zone)

If you have travelled outside of the New South Wales border zone to another part of New South Wales or to another COVID-19 hotspot in another State or Territory in the last 14 daysor since the identified start date for the COVID-19 hotspot (whichever is shorter) you must have a valid Freight and Logistics Pass (F Pass). You must also have an F Pass if you are not a Queensland or New South Wales border zone resident and have only been inside in the New South Wales border zone. You must also comply with the COVID-19 surveillance testing requirements.

What is the class exemption for farmers and agribusiness workers?

A class exemption has been granted by the Chief Health Officer for farmers and agribusiness workers who are New South Wales residents or Queensland residents to move across the Queensland border. View the class exemption.

If you meet the conditions of the class exemption including (but not limited to) you must:

  • have had at least one dose of a COVID-19 vaccine and show evidence of your vaccination status to Queensland Police Service at the border
  • complete a Queensland Border Declaration Pass (Z Pass). You must describe your right of entry as 'I have an exemption granted by the Chief Health Officer'
  • comply with record keeping requirements
  • Queensland resident farmers and agribusiness workers must follow stay at home requirements and face mask requirements
  • have evidence from your employer that you are an essential worker in New South Wales and show Queensland Police Service this evidence at the border
  • New South Wales border zone residents farmers and agribusiness workers must only stay in Queensland for the amount of time necessary to complete the essential activity.

Do freight and logistics operators have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

No. Freight and logistic operators do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter).

Mandatory testing requirements apply to freight and logistics workers who have travelled to a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter). Freight and logistics workers must be tested every 7 days while they continue to travel into and out of COVID-19 hotspots. Freight and logistics operators who have left the confines of their vehicle in an affected area must be tested every 3 days until they leave Queensland or 14 days have passed since they were in an affected area, whichever is shorter.

Do I need to isolate while I wait for my COVID-19 test results?

Freight and logistics operators who have routine COVID-19 testing are not required to isolate while waiting for a test result, if you don’t have any symptoms. If you have symptoms, you must continue to follow all relevant public health advice which may require isolating until a negative result is received.

I’m off duty, do I still need to keep records if I have been in a COVID-19 hotspot?

Yes, freight and logistics operators who have been in a COVID-19 hotspot in the 14 days before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. Freight and logistics workers must also collect and maintain written records of compliance with testing requirements, as outlined in the Queensland Freight Protocol.

This includes when they are off-duty, between shifts, or on recreational days.

I operate a rideshare. Am I a passenger transport operator?

No, rideshare operators are not passenger transport operators for the purposes of the Queensland Freight Protocol.

Do freight and logistics operators have to quarantine if they are re-entering Queensland from a COVID-19 hotspot?

No. Freight and logistics operators can re-enter Queensland by road, rail or air to reposition for work if they were required to travel to a COVID-19 hotspot in the course of their work, and their essential activity is complete. They must be re-entering to re-commence work as a freight and logistics operator.

I am a freight and logistics operator who has travelled in from a COVID-19 hotspot. Can I visit friends in Queensland once I’ve completed my freight task?

No. Freight and logistics operators who have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) prior to entering Queensland may only remain in Queensland for the time needed to complete their essential activity. Social and recreational activities are not permitted while an operator is in Queensland. Once the task is complete the operator must depart Queensland by the most direct route possible.

Questions about seasonal workers

What are the rules for seasonal workers?

Seasonal workers arriving from overseas or a hotspot must follow the requirements under the Seasonal Workers International Quarantine Plans and Checklist Direction.

Questions about air and maritime crew

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

Do Maritime crew need to complete a Queensland Entry Pass?

The rules for when maritime crew do or do not need to complete a Queensland Entry Pass are under the Protocol for Maritime Crew.

The Queensland Entry Pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the Protocol for maritime crew.

What are the rules for air crew?

All air crew arriving from overseas are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for Air Crew Direction.

Questions about endorsed transport providers

Endorsed transport providers

See more information on endorsed transport providers and for answer to commonly asked questions.

Questions about enforcement

How will the border restrictions be enforced?

Queensland Police and other Emergency Officers will be responsible for enforcing the measures under the Public Health Act 2005.

Existing compliance routines for essential services vehicle will remain in place to minimise disruption.

What is the penalty for not complying with the Border Restrictions Direction?/ What is the penalty for not completing a Queensland Entry Pass?

If you fail to comply with the requirements for travelling to Queensland you may be subject to enforcement, including an on the spot fine of up between $1378 to $4135, a court-imposed penalty of up to $13,785 or 6 months imprisonment.

What surveillance will be in place to make sure people follow the rules?

The Queensland Police Service will meet all arrivals by air and will be completing random spot checks by road to enforce the requirements.

Questions about exemptions

Can I apply for an exemption to enter Queensland or from requirement to quarantine?

The Chief Health Officer may give a person or a group of people an exemption from the Queensland Travel Declaration Direction and Border Restrictions Direction if extreme exceptional circumstances exist.

Apply for an exemption.

Can I apply for an exemption from quarantining in government arranged accommodation? I want to quarantine at my home because I need special care.

The Chief Health Officer can give an exemption from quarantine only for very exceptional circumstances. If you need special care, you will be placed in government accommodation that is medically supported to provide your care. Your carer will be placed into quarantine with you if you need care from a particular person.

Will I be able to apply for an exemption if I have been to an interstate exposure venue or hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter)?

You should only apply for an exemption if extreme exceptional circumstances exist. You will need to get this exemption before you can enter Queensland.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption for a wedding?

Exemptions are very unlikely to be granted for weddings.

Can I apply for an exemption to attend a funeral?

An exemption to attend a funeral is only likely to be granted if you complete 14 days of quarantine in government arranged accommodation.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption to visit someone who is near their end of life?

An exemption may be able to be granted for you to visit someone who is dying evidence can be provided. If an exemption was granted, you would have to quarantine for 14 days, or since the start date identified for the hotspot (whichever is shorter) however, you would be able to leave quarantine to visit your relative.

If your relative is in aged care facility or disability accommodation service, you will require approval from the operator of the facility as well as an exemption to enter Queensland under the Queensland Travel Declaration Direction and Border Restrictions Direction.

You must comply with all the conditions given under the exemption.

The facility must also take reasonable steps to manage your visit in line with the conditions of the exemption. For example, this could mean:

  • that the operator needs to ensure the resident you are visiting is in a single room
  • that you wear appropriate personal protective equipment (PPE)
  • that you are escorted to and from the room
  • that you avoid common areas and contact with other residents.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in government arranged accommodation.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.

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Questions and requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

You can apply for an exemption to a Direction online.