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Entering Queensland for essential health care

Overview

You are allowed to enter Queensland if you have been overseas or in a declared COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter), for essential health care.

Essential health care is any care that is not available in your state or territory or cannot reasonably be provided in your home state or territory, via telehealth or virtual health. This includes routine clinical care where there is a continuity of service with an established clinical relationship. Examples of essential health care include:

  • Continuing a routine clinical relationship with your dentist, GP, treating hospital or community clinic.
  • Appointments with Queensland Children’s Hospital.
  • Specialist rehabilitation services or cardiac care.

Speak to your health care provider to find out if your health care needs meet the essential criteria. If you need to see a health care provider for the first time, you should choose a provider in your own state or territory during these times.

Entering Queensland from the border zone for essential health care

If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland.

You should let your health care practitioner know that you are entering from the border zone

Your health care practitioner may look at alternative ways for you to access the care you need, such as through Telehealth, or require additional precautions to be taken when you enter the health care facility.

If you need to stay overnight or longer to complete an essential purpose, you must comply with stay at home requirements until you leave Queensland.

Read more about entering Queensland from the border zone.

Question Id Question TestResponseNext
Q1

Self-assessment: Entering Queensland for essential health care

Need some guidance? Complete the following self-assessment for advice about your situation.

Is the situation an emergency?
Yes Outcome1health
   No Q2health
Q2health

Have you been:

  • overseas in the last 14 days
  • in a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
Yes Q4health
   No Outcome2health
Q4health

Essential health care is any care that is not available in your State or Territory or cannot reasonably be provided in your home State or Territory, via telehealth or virtual health.
This includes routine clinical care where there is a continuity of service with an established clinical relationship. Examples of essential health care include:

  • Continuing a routine clinical relationship with your dentist, GP, treating hospital or community clinic.
  • Appointments with Queensland Children’s Hospital.
  • Specialist rehabilitation services or cardiac care.

Does your health care meet these requirements?

Yes Q5health
   No Outcome3health
Q5health You can proceed with making an appointment with your healthcare provider. They will need to provide you with an official letter of evidence, which includes the time and place in Queensland that the essential health care is to be provided. This can be in printed or in electronic form.

Do you have written evidence of an appointment?
Yes Q7health
   No Q6health
Q6health Contact your healthcare provider to arrange this written evidence.  Click to continue Q7health
Q7health

You will need to apply for a Border Pass. Please note these passes are only valid for 14 days.

Once arriving in Queensland, you will need to present your Border Pass and written evidence of your appointment.

You may also bring a support person or carer, they will also need a Border Pass.

You will only be able to fly to Queensland. You must have an exemption to enter by road.

Click to continue Q8health
Q8health

Will you be treated as an:

  • inpatient (receiving care in a hospital ward) or
  • outpatient (receiving care in a clinic, but not staying at the hospital)?
Inpatient Q9health
   Outpatient Q10health
Q9health

If you are admitted into a hospital, you will complete your quarantine at the hospital. As soon as your treatment is completed, you will need to leave Queensland straight away.

If you are a support person for an inpatient, you will need to stay in government arranged accommodation at your own expense—unless the hospital or other facility can accommodate you. If your child is receiving essential health care at the Queensland Children’s Hospital you will be able to complete your quarantine at the hospital.

Alternatively you can drop the person at the health facility and leave Queensland immediately, via the most direct route and without stopping.

Read more about essential heath care in Queensland.

Treatment that is more than 14 days
If your essential health care takes longer than 14 days, your support person will be able to leave government arranged accommodation once they have completed your 14 days (and returned a negative test). After 14 days support people can stay where they normally would, for example the Ronald McDonald House.

Click to continue Q3quar
Q10health If you are an outpatient and your treatment is for more than one day, you (and your support person if applicable) will need to stay in government arranged accommodation at your own expense. As soon as your treatment is completed, you will need to leave Queensland straight away.

Treatment that is more than 14 days
If your essential health care takes longer than 14 days, you and your support person will be able to leave government arranged accommodation once you have completed your 14 days (and returned a negative test). After 14 days you can stay where you would normally stay, for example the Ronald McDonald House.
Click to continue Q1quar
Q1quar

You will be issued a Quarantine Direction Notice and transported to government arranged accommodation to quarantine for 14 days. You will need to travel directly to this accommodation. Learn more.

Do you have specialist medical needs or accessibility requirements during quarantine?

Yes Q2quar
   No Q3quar
Q2quar

Call 134 COVID (13 42 68) and press 3 to speak to someone about your specific needs.

Continue Q3quar
Q3quar

During quarantine you will be given a health screening and tested for COVID-19.

Do you consent to be tested in quarantine?

Yes Q5quar
   No Q4quar
Q5quar

At the end of quarantine, if you are feeling well then you will receive a discharge form allowing you to leave. An invoice will be sent to you to pay the cost.

If your COVID-19 test result is positive, or you have developed COVID-19 symptoms, you will need to remain in isolation and will be advised on what actions to take. If you require medical treatment, this will be arranged by a clinical team.

I have received my quarantine fee invoice, what are my options?

Pay invoice in full OutcomeQuar1        
   Set up a payment plan OutcomeQuar2
   Apply for a fee waiver OutcomeQuar4
Q4quar

If you don't agree to take a COVID-19 test your 14 day quarantine will extend by an additional 10 days, and you will have to pay the cost.

At the end of quarantine, if you are feeling well then you will receive a discharge form allowing you to leave.

An invoice will be sent to you to pay the cost.

I have received my quarantine fee invoice, what are my options?

Pay invoice in full OutcomeQuar1
   Set up a payment plan OutcomeQuar2
   Apply for a fee waiver OutcomeQuar4








Please note the information contained in this self-assessment is general in nature and should be interpreted alongside the latest Public Health Directions and quarantine advice.

Entering Queensland from a hotspot to receive essential health care

Checklist: What you need to cross the border

  • Written evidence (for example a letter) from your health care provider
    Please contact your hospital or health care provider for an official letter of evidence, which includes the time and place in Queensland that the essential health care is to be provided. This can be in printed or in electronic form. 

    They can use the approved form for entering Queensland to receive essential health care. Once completed the form should be provided to you or your support person. A copy may also be provided to the treating health service or facility.

  • Border pass
    Once you receive written evidence from your health care provider, apply for a border pass.

Travel arrangements

You can enter Queensland via air.

If you live in a hotspot outside of the border zone,  you must apply for an exemption to be able to enter Queensland by road to receive essential health care. This is to ensure you receive details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

People in the border zone can travel by road to an essential health care appointment if they have a border pass and evidence in writing of their essential health care appointment

If you are allowed to travel by road, you must take the most direct route possible and minimise your interactions with the community. You must stop only for essential fuel, supplies and to manage driver fatigue. You must wear a mask at all times when not in your vehicle.

Support person

You are allowed one or more support people to accompany you to your appointment. The immediate family of children receiving essential health care are allowed to enter Queensland. All support people have to apply for a border pass (including children).

Quarantine requirements

Anyone coming to Queensland to receive essential health care from a hotspot will need to quarantine for 14 days or the time spent in Queensland for the treatment, whichever is shorter.

Inpatient (receiving care in a hospital ward)

If you are admitted into a hospital, you will need to complete your quarantine at the hospital.

Outpatient (receiving care in a clinic, but not staying at the hospital)

If you are an outpatient and your treatment is for more than one day, you will need to stay in government arranged accommodation. As soon as your treatment is completed, you will need to leave Queensland straight away.

Support person

If you are accompanying someone receiving essential health care as their support person and staying for the duration of their treatment you will need to stay in government arranged accommodation—unless the hospital or other facility can accommodate you.

If you apply for an exemption to enter Queensland by road and are granted one, you can drop the person at the medical facility and drive straight to the place where you are quarantining. You must take the most direct route possible and minimise your interactions with the community. You must stop only for essential fuel, supplies and to manage driver fatigue. You must wear a mask at all times when not in your vehicle. If your child is receiving essential health care at the Queensland Children’s Hospital you will be able to complete your quarantine at the hospital.

Treatment that is more than 14 days

If your essential health care takes longer than 14 days, you and your support person will be able to leave government arranged accommodation once you have completed your 14 days (and returned a negative test). After 14 days you can stay where you would normally stay, for example the Ronald McDonald House.

Medical or accessibility needs in quarantine

As part of the new Targeted Care Accommodation Program, selected hotels or alternative accommodation will have additional health and social support on site or close by for specific groups of individuals during their 14-day COVID-19 quarantine period. If you have additional needs please call 134 COVID (13 42 68).

Questions and Answers about crossing the border for essential health care

Questions about coming to Queensland for health care from a hotspot

What is essential health care?

#essential-health-care

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland. You should let your health care practitioner know that you are entering from the border zone. Your health care practitioner may look at alternative ways for you to access the care you need, such as through Telehealth, or require additional precautions to be taken when you enter the health care facility.

Essential health care is any:

  • Queensland Children’s Hospital appointment confirmed in writing by the hospital
  • appointment at a Queensland Hospital and Health Service or associated outreach location, confirmed in writing by the service
  • Specialist appointment at a licensed Queensland private health facility or ancillary clinic or service, confirmed in writing by the service or health practitioner
  • appointment at an Aboriginal and Torres Strait Islander health service confirmed in writing by the service
  • appointment with a prescribed health practitioner at another premises, confirmed in writing by the practitioner.

Written confirmation of the need for essential health care in Queensland can be done using the form approved by the Chief Health Officer.

An appointment with a prescribed health practitioner may include an appointment with a registered NDIS provider as part of an NDIS plan. An appointment at an ancillary clinic or service may include an appointment at a rehabilitation service.

An appointment with a prescribed health practitioner means an appointment with a person registered to provide the following services:

  • dental (including the profession of a dentist, dental therapist, dental hygienist, dental prosthetist and oral health therapist)
  • medical
  • medical radiation practice
  • midwifery
  • nursing
  • occupational therapy
  • optometry
  • paramedicine
  • pharmacy
  • physiotherapy
  • podiatry
  • psychology
  • services as a registered NDIS provider under an agreed NDIS plan.

If you don’t meet the above requirements you will not be able to enter Queensland unless you have been granted an individual exemption granted by the Chief Health Officer. These are only given in rare and exceptional circumstances

Read more about Entering Queensland for essential health care.

Can I enter Queensland for emergency health care?

Emergency health care patients requiring emergency care and entering Queensland via ambulance, aeromedical retrieval or formal interstate hospital transfer will not be subject to border requirements.

I’m a border zone resident who usually receives regular health care at a hospital across the border, can I cross the border to receive this treatment?

Yes. If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland. You should let your health care practitioner know that you are entering from the border zone. Your health care practitioner may look at alternative ways for you to access the care you need, such as through Telehealth, or require additional precautions to be taken when you enter the health care facility.

If you need to stay overnight or longer to complete an essential purpose, you must comply with stay at home requirements until you leave Queensland. You can complete this stay at home requirements in temporary accommodation such as a Ronald McDonald House.

View the border zone map.

How do I prove that my health care cannot be obtained near my place of residence?/ What do I need to show at the border to prove that I have an essential health care appointment?

The hospital, service or health practitioner you are visiting will need to provide written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare. You will have to show this written evidence at the border.

They can use the form for entering Queensland to receive essential health care. Once completed the form should be provided to you or your support person.

The health practitioner or person in charge of a hospital or other health facility will take into account a number of considerations, including your medical history, treatment plan, availability and timeliness of your treatment. If possible, you should try and obtain your health care in your home state rather than coming to Queensland to receive health care.

Can I receive essential health care in a private hospital?

Yes, if the hospital has provided you with written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare you will be able to receive your essential health care at a private hospital.

They can use the form for entering Queensland to receive essential health care. Once completed the form should be provided to you or your support person.

You will have to show this written evidence at the border.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I’m coming to Queensland from a hotspot outside the border zone to receive essential health care?/ Can I quarantine with a family or friend while I'm waiting for my appointment?/ Can I stay somewhere other than government quarantine?

Anyone coming to Queensland to receive essential health care from a hotspot outside of the border zone will need to quarantine. If you will be admitted into a hospital you will be able to complete your quarantine at the hospital. All the same rules of government arranged accommodation will apply.

If you are an outpatient, you will have to stay in government arranged accommodation if your treatment is for more than one day. As soon your treatment is completed you will need to leave Queensland straight away.

If you are accompanying someone receiving essential health care as a support person and staying for the duration of their treatment you will need to stay in government arranged accommodation, unless the hospital or other facility can accommodate you.

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I have complex medical needs?

Anyone coming to Queensland to receive essential health care from a hotspot will need to quarantine.

If you are someone with complex medical needs, a person with a disability or parents of very young children, health staff at your accommodation can help you.

The Healthcare Support Service can also help you get the right healthcare, when and where you need it. If you want to apply for an exemption, speak with a healthcare support worker. To contact the Healthcare Support Service, phone 13 COVID (13 42 68 43) and press 4.

My child needs to receive essential health care that will take more than one day, what can I do?

If your child is receiving essential health care at the Queensland Children’s Hospital you will be able to complete your quarantine at the hospital. All of the same rules of government arranged accommodation will apply.

If your child is receiving essential health care at another hospital or your child is an outpatient of the Queensland Children’s hospital you and your family will need to stay in government arranged accommodation unless the hospital or facility can accommodate you. You can leave as soon as the treatment is over but you may stay longer if they wish.

If your child’s essential health care takes longer than 14 days you and your family will be able to leave government arranged accommodation once you have completed your 14 days quarantine and stay where you would normally stay, for example a Ronald McDonald House.

You will be able to leave government arranged accommodation to take your child to receive essential health care.

Read more about Entering Queensland for essential health care.

Do I have to quarantine if my essential health care treatment is only a day treatment or an appointment?

No, if you do not need to stay overnight for your treatment or appointments you do not have to quarantine. Instead you will have to travel directly to your appointment then leave Queensland immediately following your treatment/appointment by air. An Emergency Officer at the airport will provide you with information on how to commute from the airport to your appointment.

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

Your exemption will include details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

Read more about Entering Queensland for essential health care.

Will I be charged for quarantine if I am coming up for essential health care treatment?

If you are coming to Queensland for health care or surgery from a COVID-19 hotspot, you will need to quarantine at government arranged accommodation. You may be eligible for a fee waiver or for a subsidy under the Isolated Patients Travel and Accommodation Assistance Scheme.

Do I need to apply for an exemption to enter Queensland from a hotspot to receive essential health care?

No. You do not need to apply for an exemption to enter Queensland if you are entering to receive essential health care, or to provide support to a person receiving essential health care.

You will be required to complete 14 days mandatory quarantine in government arranged accommodation. You may be eligible for a fee waiver.

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care. Your exemption will include details of where you will complete your mandatory quarantine in government arranged accommodation.

Read more about Entering Queensland for essential health care.

What do I do if I’m told not to come to my health care appointment in Queensland?

If you are advised not to come to your health care appointment in Queensland, you should make an alternative appointment in your state.

Why can I no longer drive to Queensland from a hotspot to attend an essential health care appointment?

You can enter Queensland by air for essential health care without an exemption. If you live in a hotspot outside of the border zone, you must apply for an exemption to be able to enter Queensland by road to receive essential health care.

This is to ensure you receive details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

People entering Queensland for emergency health care will still be able to enter by road.

Questions about the Queensland entry pass

Who doesn’t have to complete a Queensland entry pass?

You can only enter Queensland without completing a Queensland entry pass if you are:

  • an emergency health services, emergency service worker, national defence, state security or police worker responding to an emergency in Queensland
  • a passenger of an ambulance or aeromedical service
  • entering Queensland in an emergency situation
  • a member of allowed maritime crew under the Maritime Protocol
  • assisting with or participating in a State or Commonwealth law enforcement investigation or other action at the request or direction of a State or Commonwealth department or law enforcement agency
  • a disaster management worker where allowed under the Operational protocol for disaster management workers.

The Queensland entry pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the:

I need help with the Queensland entry pass, can I call someone?

If you need help completing your Queensland entry pass you should call 134 COVID (134 268). The 134 COVID team cannot complete the form on your behalf.

What if I don’t have access to a computer?

You can apply for a Queensland entry pass using your mobile phone or another smart device.

You can also apply for a Queensland entry pass before you travel by visiting a local government service (like a library) to access a computer.

My child is travelling to Queensland unaccompanied, do they need a Queensland entry pass?

Yes. If your child is under 18 and visiting Queensland unaccompanied, they will need a Queensland entry pass.

Do I have to complete a separate Queensland entry pass for my child who is travelling with me?

Yes, each child will need a separate Queensland entry pass.

I do not have a fixed home address – what do I enter on the Queensland entry pass application?

People with no fixed home address should select the ‘manual address entry’ option on the form where it asks for a ‘home address’.

Then type, ‘no fixed address’ as the street address.

What is the Queensland entry pass?

You must complete a Queensland entry pass before you are entering Queensland from interstate or from a safe travel zone country.

As part of your application you may also be asked for other information or documents. Examples of information required could be names of people travelling together in the one party, planned date of arrival to Queensland and planned place of entry to Queensland. Example of documents required could be a boarding pass if you are arriving by air.

In addition, you will have to:

  • declare that the information provided is true and correct to the best of your knowledge.
  • show satisfactory ID at the border such as your driver’s license or Medicare card.
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland.
  • agree to go and get a COVID-19 test if you develop COVID-19 symptoms within 14 days of entering Queensland. Queensland Health may contact you to remind you that you should be monitoring yourself for symptoms and getting tested if you develop symptoms.

Once you receive your Queensland entry pass you will need to enter Queensland within 14 days. If you don’t enter within this time, you will need to apply for new pass.

I already have a Queensland entry pass, do I need to apply for a new one if a hotspot is declared?

If you already have a valid Queensland entry pass you will only have to apply for a new Queensland entry pass if your circumstances have changed since you completed the pass. For example, if a new hotspot is declared or you become aware you have visited an interstate exposure venue during the relevant exposure period you will need to apply for a new Queensland entry pass.

How do I know which Queensland entry pass to complete?

When you fill in the online form to complete a Queensland entry pass the system will provide you with the correct pass based on your answers.

When will I know the outcome of my Queensland entry pass application?

The outcome of your application will be emailed to you. Make sure you check your junk/spam folder if you don’t receive an email.

Your Queensland Entry Pass will be processed chronologically and processing time may vary depending on government nominated accommodation capacity. Do not confirm travel plans (if entering Queensland via road) or book your flights until you receive an email confirming your allocated entry date and designated entry airport.

What proof do I need to show at the border for my student placement if I am entering from a hotspot?

Your student placement must be an arrangement for work or another professional experience for at least 12 weeks duration. Placements are only for clinical placements or for higher education students enrolled in a course of study at a higher education provider such as a university, TAFE or vocational education and training supplier. The course must contain a mandatory placement component to satisfy curriculum and study outcomes.

Students must be able to provide evidence of enrolment at a higher education institution and evidence of an agreement to undertake a student placement in Queensland. All students undertaking a placement must complete 14 days of mandatory quarantine before starting their placement.

Find out if you are eligible to quarantine at your home or another private residence, or if you will need to quarantine in government arranged accommodation.

I don’t have access to a printer, can I show my Queensland entry pass on my phone?

Yes. The Queensland entry pass can be shown in printed or electronic form.

I’m only going to travel to Queensland for a few hours, do I need to complete a Queensland entry pass?

Yes. Anyone planning on entering Queensland will need a Queensland entry pass.

I’m already in Queensland. How will I know if the travel advice changes for somewhere I have been?

You are required to provide contact details on a Queensland entry pass.

If Queensland declares a COVID-19 hotspot or there are exposure venues in the place you have come from and this affects you, then you will be contacted directly with advice. This may be by text message, phone call or email.

You can also stay up to date by regularly checking our listed interstate exposure venues