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Entering Queensland from a hotspot

Updates - 16 November 2021

  • Fully vaccinated domestic travellers arriving in Queensland by air from a COVID-19 hotspot at the Brisbane airport may be eligible to quarantine at their home or another nominated private residence in Queensland.
  • Household members of a private residence where a domestic traveller will be spending their home quarantine will also need to meet certain quarantine requirements during the traveller’s quarantine period.

How to enter Queensland from a hotspot

Only limited groups of people will be able to enter Queensland if they have been in a COVID-19 hotspot.

Everyone must apply for and receive a Queensland entry pass to enter Queensland from anywhere else in Australia. This applies even if you're a returning Queensland resident entering from a hotspot.

Entering for essential health care

You can enter Queensland from a COVID-19 hotspot for essential health care without an exemption, when the health care cannot be provided in the hotspot.

See what you need to do when entering Queensland for essential health care.

Entering from the NSW/QLD border zone

There are unique rules for entering Queensland from the NSW/QLD border zone that apply to:

  • a resident of a NSW/QLD border zone area that has not been outside the border zone in the last 14 days
  • a returning Queensland resident who entered the border zone from Queensland and has not been outside the border zone

See what you need to do when entering Queensland from a Border Zone area.

Eligible domestic travellers

A domestic traveller is anyone entering Queensland on a domestic, commercial flight from a COVID-19 hotspot and meets the eligibility criteria for domestic travellers. This eligibility criteria includes having:

  • full vaccination status
  • evidence of a negative COVID-19 test result taken within the 72 hours prior to arrival in Queensland
  • a suitable private residence that you are able to quarantine in for 14 days.

See full list of requirements and how to apply to enter Queensland as a domestic traveller and home quarantine.

Queensland residents returning home and new residents relocating to Queensland

If you are a Queensland resident or someone who is intending to relocate to Queensland and do not qualify as a domestic traveller (see above), you can enter Queensland if you have been in a hotspot in the last 14 days provided you:

  • arrive by air
  • have been provided with an allocated entry date and designated entry airport to enter Queensland which has been confirmed by a government authority
  • enter on the allocated date and designated entry airport given
  • obtain and fulfil all requirements stated in your Queensland entry pass including evidence of your residency in the approved form.

Important: Do not book your flights until you receive an email confirming your allocated entry date and designated entry airport.

You do not need:

  • to be fully vaccinated
  • have evidence of a negative test

Quarantine requirements

You will need to enter quarantine in government arranged accommodation for 14 days at your own expense.

When you are at the border

When you enter Queensland, have ready the following documentation to present to an emergency officer:

  • your approved Queensland entry pass
  • proof of address in Queensland.
  • Note: If you do not have a permanent address yet, you can provide a statement from your employer or educational institution confirming the relocation to Queensland, or a statutory declaration from a family member declaring that you are permanently residing at a stated address for a period of at least 6 months.

After you enter Queensland

When you are granted entry to Queensland, you must:

Transiting through Queensland

You can transit through Queensland if you have been in a hotspot in the last 14 days and you will:

  • arrive at the Gold Coast airport by air to transit directly by road to leave Queensland without leaving the vehicle
  • arrive at an airport in Queensland by air to transfer directly to another flight to leave Queensland without leaving the confines of the airport
  • enter Queensland via air and quarantine (for up to 72 hours only) until the time of your flight to leave Queensland

To transit through Queensland you will need to:

  • complete a Queensland entry pass
  • arrange for travel to transit through Queensland arriving by air
  • arrange to leave Queensland:
    • by road from the Gold Coast airport taking the most direct route to leave Queensland by road without leaving the vehicle.
    • transferring to another flight without leaving the airport
    • within 72 hours of arriving Queensland and only leave the airport to go to temporary quarantine
  • follow Queensland's mandatory face mask requirements.

When you arrive at the airport

When you enter Queensland, have ready the following documentation to present to an emergency officer:

  • your approved Queensland entry pass
  • your travel arrangements to leave Queensland (e.g. itinerary of flight leaving Queensland)

When you are allowed into Queensland

  • If you are travelling by road out of Queensland you must do so immediately and without leaving the vehicle
  • If you are transferring to another flight, remain in the airport. You may be directed to a dedicated transit area.
  • If you need to quarantine until your flight departs within 72 hours, travel from the airport to government arranged quarantine

Remember to follow Queensland's mandatory face mask requirements.

Performing an essential activity

A person performs an essential activity if the person is performing duties as any of the following:

  • a national defence, state security or police worker
  • an emergency health services or emergency services worker
  • a freight or logistics operator
  • an emergency infrastructure worker
  • a disaster management worker
  • a specialist or essential worker
  • air crew or maritime crew

See details of who is classed as performing an essential activity as well as the additional documentation you will need to provide and/or the protocol you will need to follow when entering Queensland.

When entering Queensland

When you enter Queensland, have ready the following documentation to present to an emergency officer:

When you are allowed into Queensland

Once you enter Queensland to perform an essential activity, you will need to:

  • keep a record of your close contacts for 14 days after arriving in Queensland, including their:
    • name (if available)
    • phone number or email address (if available)
    • the day, time and location that you saw them
  • provide the records to an emergency public health officer if you are asked for them
  • minimise contact with others for 14 days or the duration of your stay in Queensland (whichever is shorter)
  • practice physical distancing whenever possible
  • only remain in Queensland for the time necessary to carry out the activity
  • comply with any relevant Public Health Directions
  • if relevant, comply with any protocol, (e.g. Protocol for Protocol for Maritime Crew for Freight movements entering Queensland and Disaster Management) approved by the Chief Health Officer that relates to the essential activity to be performed.

International air crew must comply with the Quarantine and COVID-19 Testing for Air Crew Direction.

You are allowed to enter Queensland from a hotspot if you are:

  • required to comply with an order to attend a Court or Tribunal in-person in Queensland or to give effect to orders of a Court or Tribunal in-person in Queensland
  • required to fulfil an obligation relating to shared parenting or child contact
  • required to assist with or participate in a State, Territory or Commonwealth law enforcement investigation or other action at the request or direction of a State, Territory or Commonwealth department or law enforcement agency

To enter Queensland to fulfil a legal obligation you will need:

  • To enter Queensland by air
  • Evidence related to the legal requirement:
    • evidence of the parenting or child contact arrangement, for example, a parenting plan, court order, legal agreement or statutory declaration
    • evidence of a court or tribunal order that requires them to give effect to the order in person, or written confirmation or an order from the Court or Tribunal that they are required to attend in person and alternative arrangements, such as video link, are not appropriate
    • written evidence from the relevant law enforcement agency that they are required in Queensland
  • The same requirements of entry and quarantine as either:

Student of a higher education institution or boarding school

You are allowed to enter Queensland from a hotspot if you are:

  • a student of a higher education institution in Queensland entering for the purpose of receiving instruction
  • a boarding school student - either studying in Queensland or studying in a hotspot and returning to Queensland
  • a parent or guardian accompanying a student (and the student is a minor)

Students of a higher education institution (and accompanying parent or guardian)

To enter Queensland as a higher-education student you will need:

Boarding school student

See current arrangements for boarding school students travelling from a COVID-19 hotspot.

While in Queensland

Monitor your health and get tested if you develop any COVID-19 symptoms.

Check in to venues using the Queensland Check-in app. The app also allows you to link your vaccination certificate to the app.

See other restrictions in Queensland:

Questions and answers about entering Queensland from a hotspot

Questions about hotspots

What is a hotspot?

Hotspots are places in Australia where health officials have found a lot of people with COVID-19, or places that are at risk of a lot of COVID-19 infections. Hotspots are legally listed so that people travelling from those high-risk areas into Queensland can be identified.

A hotspot can be declared on a date, however restrictions will apply to persons who have been in a hotspot in the previous 14 days or since the start date identified for the hotspot (whichever is shorter). The start date identified can be earlier than when the hotspot was declared. This is because the start date for the hotspot is when the risk of COVID-19 transmission started.

People from hotspots are not able to enter Queensland unless meet certain conditions.

If you have been in a hotspot, find out if you are eligible to quarantine at your home or another private residence, or if you will need to quarantine in government arranged accommodation.

What are the limited essential reasons I can enter Queensland for if I've been in a hotspot?

#limited-essential-reasons-entry-from-hotspot

If you have been in a declared COVID-19 hotspot you can only enter Queensland for a limited number of essential activities. These people include anyone who is:

  • a Queensland resident or anyone wishing to relocate to Queensland with the acceptation of additional requirements
  • a domestic traveller who arrives in Queensland by air at the Brisbane airport only and is able to meet very specific requirements including being fully vaccinated for COVID-19
  • required to comply with an order to attend a Court or Tribunal in-person in Queensland or to give effect to orders of a Court or Tribunal in-person in Queensland
  • required to fulfil an obligation relating to shared parenting or child contact
  • required to assist with or participate in a State, Territory or Commonwealth law enforcement investigation or other action at the request or direction of a State, Territory or Commonwealth department or law enforcement agency
  • required to perform an essential activity and can comply with the relevant Chief Health Officer approved protocol approved
  • arriving at an airport in Queensland by air:
    • arrived in a COVID-19 hotspot by air for the sole purpose of transiting through the airport and did not leave the confines of the airport and remained in the airports dedicated transit areas when told by an emergency officer. For example, you flew directly from an airport not in a hotspot, to an airport located in a hotspot, and did not leave the area of the airport allocated for exclusive use by passengers transiting through Queensland who have been in a COVID-19 hotspot
    • quarantines for up to 72 hours only until the time of their flight to leave Queensland
    • arriving to the Gold Coast airport from an approved airport, and transits directly by road to leave Queensland without leaving their vehicle
  • a student at a higher education institution or boarding school and is entering Queensland for the purposes of receiving instruction, including a parent or guardian accompanying a student who is a minor
  • entering Queensland to get essential health care or is a support person to someone getting essential health care and provides written evidence from the health care provider of the time and place in Queensland that the health care is to be provided
  • entering Queensland as a passenger of an ambulance or aeromedical service
  • entering Queensland as a Queensland resident or a border zone resident for an essential purpose.

I’ve been overseas. Can I enter Queensland? / Can I travel from New Zealand to Queensland without quarantining?

From 11.59pm (AEST) on 19 October 2021, you can travel from the South Island of New Zealand to Queensland on a quarantine-free flight if you meet certain conditions.

Anyone who has been in an overseas country that is not a Queensland safe travel zone country or arriving on a non-quarantine free flight (red flight) from a Queensland safe travel zone country in the last 14 days must follow the Quarantine and Other Requirements for International Arrivals Direction and quarantine at government nominated accommodation.

Can I come to Queensland if I have been in a COVID-19 hotspot?

The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), except for a limited range of people.

You may be able to enter if you are a domestic traveller who arrives in Queensland by air at the Brisbane airport only and is able to meet very specific requirements including being fully vaccinated for COVID-19

It does not matter if you were only in the COVID-19 hotspot for a couple of hours – if you were there at any time from the time the area was identified a hotspot, you are considered to have been in a COVID-19 hotspot.

People who are permitted to enter Queensland who have been in a COVID-19 hotspot within the last 14 days or since the start date identified for the hotspot (whichever is shorter) must quarantine for 14 days upon arrival in Queensland. Queensland residents who have been in a COVID-19 hotspot can return home by air and new residents can relocate to Queensland, but they will have additional requirements to follow and will have to quarantine in government arranged accommodation.

Find out if you are eligible to quarantine at your home or another private residence, or if you will need to quarantine in government arranged accommodation.

Anyone who arrives in Queensland and has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) will need to apply for and receive a Queensland entry pass before they arrive.

I'm entering from a hotspot, where do I have to quarantine?

#where-to-quarantine

If you have been in a hotspot, find out if you are eligible to quarantine at your home or another private residence, or if you will need to quarantine in government arranged accommodation.

Do I have to complete 14 days of mandatory quarantine if I come to Queensland from a hotspot?

Yes. There are only very limited circumstances where a person will not be required to complete mandatory quarantine when entering Queensland from a hotspot.

You will have to quarantine when you enter Queensland if you:

  • are allowed to enter Queenslangd and have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and the place is a COVID-19 hotspot at the time you enter Queensland.

You do not have to quarantine if you:

  • need to come to Queensland to complete an essential activity which does not require quarantine
  • arrive into Queensland by air and you transfer directly to another flight to leave Queensland or wait in the dedicated transit zone until your next flight
  • quarantine for up to 72 hours only until the time of their flight to leave Queensland
  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport
  • transited for 2 hours or less through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and to manage driver fatigue, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road (for 2 hours or less) using private transport to enter an airport in the hotspot and fly to Queensland can provide evidence that you completed mandatory hotel quarantine in a COVID-19 hotspot and immediately transited to Queensland.
  • are a Queensland resident or New South Wales border zone resident entering for an essential purpose who has only travelled within the non-restricted New South Wales border zone and have not been in a hotspot in the last 14 days.

What if I am in a declared hotspot, and the location is undeclared while I am there?

As soon as a place is removed from the list of COVID-19 hotspots, you can enter Queensland even if you had been to that place in the 14 days before.

For example, the Northern Territory is decided by the Chief Health Officer to be a COVID-19 hotspot on 1 June 2020 and removed as a COVID-19 hotspot from 10am on 1 September 2020. You may enter Queensland from 10am on 1 September 2020, even if you had been in the Northern Territory during the previous 14 days.

What do I need to do to be able to enter Queensland from a hotspot?

#what-do-i-need-to-enter-from-hotspot

Everyone entering Queensland who has been in a declared hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) must:

  • provide a Queensland entry pass
  • provide satisfactory evidence of identity such as a driver’s license or Medicare card
    • children do not need to provide proof of identity
  • any other evidence required
  • commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland. You must tell the venue health manager if you become aware you have been to an interstate exposure venue after you enter government arranged quarantine
  • commit to get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue) within 14 days of entering Queensland

If you are a domestic traveller you must also:

  • provide evidence of vaccination unless the person is under 12 years old, or is not able to receive a COVID-19 vaccine because of a recognised medical contraindication, and has evidence of a medical contraindication
  • provide evidence of a negative COVID-19 PCR test result from a test done within 72 hours before entering Queensland (such a screen shot of a text message from a COVID-19 PCR test laboratory or pathology provider) including:
    • date the test was taken
    • negative confirmation
    • time text message was sent
    • mobile number of the pathology provider
  • have access to a private residence (chosen by you) where you will complete your mandatory 14 day quarantine period if you also meet all other eligibility requirements.

If you are a Queensland resident or wishing to relocate to Queensland, you must also:

  • provide written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • only enter on that allocated date and through the designated entry airport; and
  • show proof of address in Queensland
    • if you do not have a permanent address yet, you can provide a statement from your employer or educational institution confirming the relocation to Queensland, or a statutory declaration from a family member declaring that you are permanently residing at a stated address for a period of at least 6 months; and
  • you obtain and fulfil all requirements stated in your Queensland Border Declaration Pass including evidence of your residency in the approved form.

If you are to present a statement from your employer or educational institution, the statement must:

  • from an employer, be on the employer’s letterhead and include:
    • confirm the person’s employment in Queensland; and
    • the business registration number (ABN, ACN); and
    • a daytime contact number and signature of a person authorised to sign on behalf of the employer; and
    • the new Queensland resident’s full name and residential address.
  • from an educational institution, be on the institution’s letterhead and include:
    • confirm the person’s enrolment in Queensland; and
    • a daytime contact number and signature of a person authorised to sign on behalf of the institution; and
    • the new Queensland resident’s full name, residential address and student identification number.

If you are entering Queensland from somewhere that is not a declared hotspot you must:

  • get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue)
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland
  • keep up to date with COVID-19 news to be aware of any hotspot announcements.

What will happen if there is an outbreak somewhere else in the country?

We are continuously monitoring the situation within other jurisdictions across the country.

We will consider declaring other hotspots or reimplementing border restrictions on other states.

A local government area may be declared as a COVID-19 hotspot if there are one or more unlinked cases of COVID-19 in the past 28 days. An unlinked case is when it is unknown where the person got COVID-19 from.

Other criteria may be used at the discretion of the Chief Health Officer.

If I am currently in mandatory quarantine due to entering from a COVID-19 hotspot, that is no longer a hotspot, can I leave quarantine?

If you enter Queensland from a location that is a hotspot, you may leave quarantine once the area is no longer a declared COVID-19 hotspot.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a COVID-19 hotspot or a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine

For example, Adelaide was removed as a COVID-19 hotspot on 12 December 2020, so you would be able to end quarantine from 12 December 2020, even if you had been in greater Adelaide in the last 14 days.

After you leave quarantine you must monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland

What is a domestic traveller?

A domestic traveller is a fully vaccinated person who is:

  • travelling into Queensland from a COVID-19 hotspot
  • enters Queensland by air only at the Brisbane airport
  • is not an international arrival (has not been in a place outside of Australia in the last 14 days)
  • may be eligible to complete their quarantine at a private residence in Queensland if they can meet very specific requirements.

I'm a Queensland resident. Can I return to Queensland from a hotspot?

Yes. Queensland residents or those wishing to relocate to Queensland from a declared COVID-19 hotspot are allowed to enter Queensland if:

  • you arrive by air; and
  • you provide written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • you enter on the allocated date and at the designated entry airport given; and
  • you provide all the relevant documentation needed; and
  • obtain and fulfil all requirements stated in your Queensland Border Declaration Pass including evidence of your residency in the approved form

Do I need an exemption to relocate to Queensland from a hotspot?

#relocate-from-hotspot

No, you will not need an exemption if you are arriving by air. If you are relocating to Queensland from a hotspot you must arrive by air at a designated entry airport approved by an emergency officer or as stated on your Queensland Border Pass. If you are relocating to Queensland and fly into another airport, you will be directed to fly back to the hotspot you came from.

You will need to apply for a Queensland Border Declaration Pass. You will not be able to relocate to Queensland using an X pass. You will also need to:

Exemptions to enter by road or to quarantine in a premises other than government arranged accommodation are rarely granted and are only be considered in extreme exceptional circumstances.

I am a Queensland resident or someone wishing to relocate to Queensland. What additional relevant documentation do I need to provide?

#documentation-i-need-to-provide

Queensland residents or those wishing to relocate to Queensland from a declared COVID-19 hotspot are now allowed to enter Queensland if:

  • you arrive by air; and
  • you provide written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • you enter on the allocated date and at the designated entry airport given; and
  • you provide all the relevant documentation needed; and
  • obtain and fulfil all requirements stated in your Queensland Border Declaration Pass

Relevant documentation includes, but is not limited to:

  • satisfactory evidence of identity such as a driver’s license, passport or proof of age card
    • children do not need to provide proof of identity
  • written confirmation from a government authority of the designated entry airport and the allocated entry date that was assigned to you when you applied for your border pass; and
  • documents showing proof of address in Queensland. This can include lease or rental documents, gas, telephone or electricity bills, bank statements or a range of other proof.
    • if you do not have a permanent address yet, you can provide a statement from your employer or educational institution confirming the relocation to Queensland, or a statutory declaration from a family member declaring that you are permanently residing at a stated address for a period of at least 6 months.

If you are to present a statement from your employer or educational institution, the statement must:

  • from an employer, be on the employer’s letterhead and include:
    • confirm the person’s employment in Queensland; and
    • the business registration number (ABN, ACN); and
    • a daytime contact number and signature of a person authorised to sign on behalf of the employer; and
    • the new Queensland resident’s full name and residential address.
  • from an educational institution, be on the institution’s letterhead and include:
    • confirm the person’s enrolment in Queensland; and
    • a daytime contact number and signature of a person authorised to sign on behalf of the institution; and
    • the new Queensland resident’s full name, residential address and student identification number.

What is an approved or designated entry airport?

#designated-entry-airport

An approved or designated entry airport is an airport in Queensland that has been approved to receive arrivals from overseas and interstate hotspots. If you have been approved to enter Queensland from overseas or from an interstate hotspot, you will be allocated an entry date on your Queensland Entry Pass and directed to arrive into a designated airport by an emergency officer.

Domestic travellers who are eligible to complete their 14 day quarantine at home  or another private residence in Queensland, must:

  • enter Queensland on a direct flight; or
  • if there is no direct flight to your destination, must travel to Brisbane domestic airport, and remain in the airport’s dedicated transit area and not leave the inside of the airport until they board your connecting flight to your final destination in Queensland
  • not, under any circumstance, take more than one additional flight from the Brisbane airport to reach their final destination.

What is a ‘government authority’?

#what-is-a-government-authority

A government authority is a government department or agency who has the authority and approval to allocate entry dates and designated airport entry to new or existing Queensland residents who wish to enter Queensland. These government authorities could include, but are not limited to:

  • Queensland Police Service
  • Department of the Premier and Cabinet
  • Queensland Health
  • An emergency officer (public health) employed by the Queensland Government

I’m a Queensland resident and need to travel interstate for health care/surgery. Will I need to quarantine for 14 days when I get home?

You will be required to apply for an exemption to return to Queensland.

If I leave a hotspot and stay in a non-hotspot for 14 days, can I enter Queensland?

Yes, you will be able to enter Queensland without quarantining. You could be required to provide a booking confirmation for the accommodation you have been staying in outside of a hotspot. The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days.

If I live outside of a hotspot but work in a hotspot can I visit Queensland?

If you have been in a COVID-19 hotpot (excluding the restricted or non-restricted NSW border zone) in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you will not be allowed to enter Queensland unless you:

  • meet the requirements to be eligible to quarantine at a private residence in Queensland
  • agree to complete a 14 day home quarantine period upon your arrival
  • provide proof that you are fully vaccinated (or evidence of a medical contraindication that prevents you from being vaccinated)
  • provide a negative COVID-19 PCR test result taken within 72 hours before your arrival Queensland.

Can I drive to Queensland from a hotspot without having to quarantine?

No. If you have been in a COVID-19 hotspot (excluding the restricted or non-restricted New South Wales border zone) in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you can only enter Queensland by air. Only certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, and people performing select essential activities.

If you do not fall into one of these categories, you will be required to apply for an exemption to enter by road. If your exemption is granted, it will include details of where you will complete your mandatory quarantine.

There are only very limited circumstances where a person will not be required to complete mandatory quarantine at their own expense when entering Queensland from a hotspot.

I live interstate and my child attends boarding school in Queensland. Can they come home for the school holidays?

See current arrangements for boarding school students travelling from a COVID-19 hotspot.

I live in Queensland and my child attends boarding school in another state. Can they return to Queensland for the school holidays? Can they quarantine at home?

See current arrangements for boarding school students travelling from a COVID-19 hotspot.

Questions about travelling through a hotspot

If I have a layover in a hotspot am I able to enter Queensland?

Yes. If you have had a layover in an airport located in a hotspot you will be able to enter Queensland if you did not leave the airport. You will have to complete a Queensland entry pass.

Police at the border may ask you for evidence that you were only in a hotspot to transfer flights, and not for any other reason.

If I travel through a hotspot by road am I able to enter Queensland?

Yes. But you must drive straight through the hotspot for no more than 2 hours, using private transport and without stopping.

I've come from a hotspot will I be able to transfer to another flight in Queensland?

Yes. You can enter Queensland from another state or territory by air in order to transfer to another flight to leave Queensland. You must remain in the airport in the dedicated transit area until you transfer to another flight or you can quarantine until your flight out of Queensland. An emergency officer will direct you to the relevant dedicated transit area.

What is considered the 'confines of the airport'?/ What is considered the airports dedicated transit area?

The confines of the airport are the terminal or terminals of an airport used for the arrival and departure of aircraft and passengers by air. This does not include airport hotels. The dedicated transit area within the confines of an airport is the area that has been allocated for exclusive use by passengers transiting through Queensland who have been in COID-19 hotspots. An emergency officer will direct you to the relevant dedicated transit area.

Do I need to complete a Queensland entry pass if I transited through a hotspot / Do I need to quarantine in government arranged accommodation if I transited through a hotspot?

You will not have to quarantine but you will still be required to complete a Queensland entry pass if you:

  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport and didn’t leave the airport
  • transited through a COVID-19 hotspot by road for no more than 2 hours using private transport without stopping
  • transited through a COVID-19 hotspot by road using private transport to travel no more than 2 hours directly, without stopping to enter an airport in the hotspot and fly to Queensland.
    For example, if you drove to an airport carpark and then took private transport to the airport.

You won't be required to quarantine if you have only been in a hotspot in one of these situations.

Why can’t I visit Queensland from a hotspot for compassionate grounds?

We understand COVID-19 restrictions cause difficult situations for families, we have had to make tough decisions to protect the lives of Queenslanders. You can apply for an exemption from the Chief Health Officer if you believe extreme exceptional circumstances exist. In the rare circumstances an exemption is granted, you will still have to complete quarantine, but may be permitted to leave quarantine to visit a dying relative (if the hospital agrees) or in another exceptional circumstance.

Does everyone coming from a hotspot have to fly to enter Queensland?

The majority of people entering Queensland from a hotspot (excluding the restricted or non-restricted New South Wales border zone) will have to enter by air. Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics and people performing essential activities.

Maritime crew can enter Queensland by ship.

What does private transport mean?

Private transport is either a private vehicle (either your personal vehicle or a hire car) or a taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Can I transit through a hotspot to return to Queensland without the restrictions applying to me?

You can transit through a hotspot and not be required to quarantine or get tested when you return to Queensland if you:

  • arrived in a COVID-19 hotspot by air for the sole purpose of transiting through the airport and did not leave the confines of the airport
  • transited through a COVID-19 hotspot by road for no more than 2 hours using private transport without stopping
  • transited through a COVID-19 hotspot by road for no more than 2 hours using private transport to enter an airport in the hotspot and fly to Queensland. For example, if you drove to an airport carpark or took private transport to the airport and flew home to Queensland.

You will still be required to complete a Queensland entry pass.

What do I do with my car/caravan if I’m returning from a hotspot?

You will have to arrange for storage of your car or caravan at your own expense. You can only enter Queensland from a hotspot via air.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care, people performing essential activities and Queensland or border zone residents who have only travelled within the New South Wales border zone in the 14 days prior entry to Queensland.

Questions about the Queensland entry pass

Who doesn’t have to complete a Queensland entry pass?

You can only enter Queensland without completing a Queensland entry pass if you are:

  • an emergency health services, emergency service worker, national defence, state security or police worker responding to an emergency in Queensland
  • a passenger of an ambulance or aeromedical service
  • entering Queensland in an emergency situation
  • a member of allowed maritime crew under the Maritime Protocol
  • assisting with or participating in a State or Commonwealth law enforcement investigation or other action at the request or direction of a State or Commonwealth department or law enforcement agency
  • a disaster management worker where allowed under the Operational protocol for disaster management workers.

The Queensland entry pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the:

I need help with the Queensland entry pass, can I call someone?

If you need help completing your Queensland entry pass you should call 134 COVID (134 268). The 134 COVID team cannot complete the form on your behalf.

What if I don’t have access to a computer?

You can apply for a Queensland entry pass using your mobile phone or another smart device.

You can also apply for a Queensland entry pass before you travel by visiting a local government service (like a library) to access a computer.

My child is travelling to Queensland unaccompanied, do they need a Queensland entry pass?

Yes. If your child is under 18 and visiting Queensland unaccompanied, they will need a Queensland entry pass.

Do I have to complete a separate Queensland entry pass for my child who is travelling with me?

Yes, each child will need a separate Queensland entry pass.

I do not have a fixed home address – what do I enter on the Queensland entry pass application?

People with no fixed home address should select the ‘manual address entry’ option on the form where it asks for a ‘home address’.

Then type, ‘no fixed address’ as the street address.

What is the Queensland entry pass?

You must complete a Queensland entry pass before you are entering Queensland from interstate or from a safe travel zone country.

As part of your application you may also be asked for other information or documents. Examples of information required could be names of people travelling together in the one party, planned date of arrival to Queensland and planned place of entry to Queensland. Example of documents required could be a boarding pass if you are arriving by air.

In addition, you will have to:

  • declare that the information provided is true and correct to the best of your knowledge.
  • show satisfactory ID at the border such as your driver’s license or Medicare card.
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland.
  • agree to go and get a COVID-19 test if you develop COVID-19 symptoms within 14 days of entering Queensland. Queensland Health may contact you to remind you that you should be monitoring yourself for symptoms and getting tested if you develop symptoms.

Once you receive your Queensland entry pass you will need to enter Queensland within 14 days. If you don’t enter within this time, you will need to apply for new pass.

I already have a Queensland entry pass, do I need to apply for a new one if a hotspot is declared?

If you already have a valid Queensland entry pass you will only have to apply for a new Queensland entry pass if your circumstances have changed since you completed the pass. For example, if a new hotspot is declared or you become aware you have visited an interstate exposure venue during the relevant exposure period you will need to apply for a new Queensland entry pass.

How do I know which Queensland entry pass to complete?

When you fill in the online form to complete a Queensland entry pass the system will provide you with the correct pass based on your answers.

When will I know the outcome of my Queensland entry pass application?

The outcome of your application will be emailed to you. Make sure you check your junk/spam folder if you don’t receive an email.

Your Queensland Entry Pass will be processed chronologically and processing time may vary depending on government nominated accommodation capacity. Do not confirm travel plans (if entering Queensland via road) or book your flights until you receive an email confirming your allocated entry date and designated entry airport.

What proof do I need to show at the border for my student placement if I am entering from a hotspot?

Your student placement must be an arrangement for work or another professional experience for at least 12 weeks duration. Placements are only for clinical placements or for higher education students enrolled in a course of study at a higher education provider such as a university, TAFE or vocational education and training supplier. The course must contain a mandatory placement component to satisfy curriculum and study outcomes.

Students must be able to provide evidence of enrolment at a higher education institution and evidence of an agreement to undertake a student placement in Queensland. All students undertaking a placement must complete 14 days of mandatory quarantine before starting their placement.

Find out if you are eligible to quarantine at your home or another private residence, or if you will need to quarantine in government arranged accommodation.

I don’t have access to a printer, can I show my Queensland entry pass on my phone?

Yes. The Queensland entry pass can be shown in printed or electronic form.

I’m only going to travel to Queensland for a few hours, do I need to complete a Queensland entry pass?

Yes. Anyone planning on entering Queensland will need a Queensland entry pass.

I’m already in Queensland. How will I know if the travel advice changes for somewhere I have been?

You are required to provide contact details on a Queensland entry pass.

If Queensland declares a COVID-19 hotspot or there are exposure venues in the place you have come from and this affects you, then you will be contacted directly with advice. This may be by text message, phone call or email.

You can also stay up to date by regularly checking our listed interstate exposure venues

Questions about quarantine

What is quarantine?

Quarantine is when people who are well but have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19.

Quarantine means staying in your home or government arranged accommodation or at another quarantine address for 14 days until the date that is stated on your quarantine direction (if issued). You must avoid contact with other people, including receiving visitors and not leave. The quarantine period is 14 days from when you may have been in contact with the person with COVID-19. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they:

  • have been in a declared COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • have been to an interstate exposure venue, at the relevant time and have been identified as a close contact
  • have been identified as a close contact by other means
  • are a secondary contact that resides in the same household as an identified close contact as specified in Schedule 1 of the Management of Secondary Contacts Direction.
  • have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country)

When someone is directed to quarantine, they may be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice. A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Who does not have to quarantine?

If you are entering Queensland directly from a safe travel zone country on a quarantine-free flight, you do not need to quarantine or complete a Queensland International Arrivals Registration if you meet all of these conditions:

  • you have been tested for COVID-19 in a clinical setting within 72 hours prior to the time you departed a safe travel zone country on a quarantine-free flight and your test returned a negative result
  • you are fully vaccinated unless you are under 12 years of age, or are unable to receive a COVID-19 vaccination because of a recognised medical contraindication.
  • you haven’t been to a COVID-19 hotspot in the 14 days prior to departing the safe travel zone country

If you cannot be vaccinated due to a recognised medical contraindication, you’ll need to provide a medical certificate from a registered medical practitioner as evidence, stating the medical contraindication.

All passengers on a quarantine-free flight are still required to complete the Australia Travel Declaration at least 72 hours before the time of departure.

Who can direct a person to go into quarantine?

Under the Public Health Act 2005:

  • the Chief Health Officer can release a Public Health Direction stating that specific groups of people need to go into quarantine
  • an emergency officer can direct a person to go into quarantine.

You can be directed to quarantine either verbally or in writing, including as a text message, email or letter.  When you get given a written quarantine direction, you must complete quarantine, even if you have not been told verbally by an emergency officer.

Even if you don’t receive a written quarantine direction but are requested to quarantine by an emergency officer (public health), either verbally or via SMS you are still required to quarantine.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 that may be given to a person who is directed to quarantine. If the close contact is a minor, the quarantine direction will be issued to the parent, guardian or responsible adult of the minor. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Which agencies may contact me during my quarantine?

While in quarantine, Queensland Health and the Queensland Government COVID team will call and SMS you, to check that you are adhering to your quarantine requirements and to check on your health and wellbeing. These calls may come from a private number, so we encourage you to answer it as soon as possible.

Be alert about COVID-19 themed hoax SMS and emails, for example, notifying people they are a close contact to a confirmed COVID-19 case. These messages usually include a link to a non-government website or may ask to provide personal information, including banking details. You will never be asked for your banking details by a Queensland Government agency via an SMS. If you are unsure whether an SMS or email you received is genuine, you can call 13 HEALTH (13 43 25 84) to check.

Questions about home quarantine for domestic travellers

Who is eligible to participate in the expanded home quarantine program?

Any person who has been in a declared COVID-19 hotspot is permitted to home quarantine if you:

  • are fully vaccinated against COVID-19, and have proof of vaccination or proof of a medical contraindication that prevents you from being vaccinated. You are fully vaccinated if it’s been at least 2 weeks since you received your second dose of the COVID-19 vaccine
  • arrive by air to any Queensland airport, including one transit via Brisbane (you cannot arrive by road)
  • get tested and receive a negative COVID-19 test result within the 72 hours prior to arrival in Queensland
  • undertake 14 days home quarantine
  • have a suitable private residence that you are able to quarantine in for 14 days. A suitable residence:
    • has no shared common access areas. For example, a townhouse with its own front door, an apartment or unit access directly without having to use enclosed shared or common areas would be suitable. An apartment accessed via shared enclosed areas such as foyers, stairwells or lifts would not be suitable.
    • is not a hotel room, house boat or caravan, motorhome or caravan park cabin
    • is within a 2-hour drive from your final airport of arrival into Queensland
  • travel from the airport to your nominated quarantine residence by private transport, contactless car hire or prearranged/pre-booked endorsed transport provider.
  • agree to get a COVID-19 PCR test, on days 1, 5 and 12 of your quarantine period.

It is critical that you confirm electricity supply is available at your nominated quarantine residence, prior to travelling to the premise. You can check the supply status with your electricity retailer and, with adequate notice, Ergon Network / Energex can attempt to arrange re-connection prior to your arrival at the premise.

How do I get approval to home quarantine?

You will need to apply for a border pass.

This border pass should be issued automatically once it is validly completed.

If I do not have access to a computer, how do I get assistance to complete my border pass?

If you need assistance, please contact 134 COVID (134 268).

Alternatively, anyone who needs assistance to complete their online border pass application could also seek assistance at a local library or somewhere similar.

What do I need to provide to be eligible for home quarantine?

  • Proof of a negative test taken within 72 hours of your scheduled arrival time (a screenshot of the text advising you of your negative result is sufficient)
  • Details of your flight
  • Proof of identity
  • Evidence of you being fully vaccinated, or a medical certificate from a registered medical practitioner verifying a medical exemption from vaccination

What is suitable evidence of a negative COVID-19 PCR test?

#negative-test-evidence

Suitable evidence includes a screen shot of a text message from a COVID-19 PCR test laboratory or pathology provider stating:

  • when the sample was collected
  • that the test result was negative
  • date and time the text message was sent to the person
  • mobile phone number or pathology provider the message was sent from.

How can I show evidence that I have a medical condition which prevents me from receiving a COVID-19 vaccination?

#vaccine-medical-exemption-proof

You must have a recognised medical contraindication which is certified by way of an Australian Immunisation Register immunisation medical exemption form completed by an eligible health professional. For more information, read Services Australia’s If you can’t have a COVID-19 vaccination for medical reasons.

Can I charter a flight to enter Queensland as a domestic traveller?

#charter

No. To be eligible to enter Queensland as a domestic traveller, you must enter Queensland on a commercial flight. A chartered flight is not considered a commercial flight.

What airport can I arrive at?

You are permitted to fly directly into any Queensland airport. If you need to transit prior to reaching your final location you must transit via Brisbane airport.

The airport you arrive at must be within a two hour drive of your home quarantine residence.

Once I arrive in Queensland, how do I get to the place I am home quarantining?

#airport-to-home-quarantine

Once you get to the airport you are permitted to travel to the place you are home quarantining via:

  • Private vehicle. A person who is going to be quarantining with you can pick you up, or you can arrange for someone to leave a car at the airport for you to collect and drive to your nominated quarantine residence
  • A hire care, arranged and picked up in a contactless way
  • A pre-arranged/pre-booked endorsed transport provider

You cannot travel by:

  • a taxi, rideshare or limousine that’s not an endorsed transport provider
  • public transport
  • airport transfer services like shuttle buses
  • boat or water taxi

There are restrictions to ferries.

What is an endorsed transport provider?

Endorsed transport providers are authorised by the Department of Transport and Main Roads to transport people who are quarantining from the airport to the premises they are quarantining at.

These providers have special standards of infection control that they need to comply with to prevent being infected with COVID-19 and passing it on to other Queenslanders.

You will need to pre-book an endorsed transport provider. A list of the current endorsed transport providers and their contact details is available here.

Why can’t I just get a taxi from the airport straight to my home quarantine residence?

Thanks to the hard work of Queenslanders, our vaccination numbers are ensuring we very well protected against the threat of COVID-19.

However, people who are coming into Queensland to home quarantine are coming from domestic hotspots, where the virus is running rampant.

We don’t want to risk people getting infected and passing it on just as we are getting so close to hitting 80% double dose.

While this might be inconvenient for some people, it is an important safeguard against the virus taking hold in Queensland, before our community is appropriately protected.

Can I use a ferry when travelling from the airport to my nominated quarantine residence?

#travel-by-ferry

If you are travelling from the airport to your nominated quarantine residence to enter home quarantine, you:

  • can use a ferry that is considered a vehicle barge provided you stay inside your vehicle for the entire trip, and the ticketing process is contactless
  • cannot use a public ferry, passenger only ferry or exit your vehicle if using a vehicle barge ferry.

Note you also cannot use a boat or water taxi.

Can I home quarantine in a granny flat, etc?

A facility like a granny flat that is located on a private property would be appropriate for home quarantine, as long as it is separate from other parts of the residence and has no common use facilities, such as shared laundry, or shared entry.

If I don’t have a suitable residence, can I rent an Airbnb™?

Yes you can, so long as the Airbnb™ or other type of short term rental accommodation meets the eligibility criteria for home quarantine suitability.

If I am quarantining at home and my family live there, do they have to quarantine as well?

Yes, they will also have to quarantine. They will not be permitted to leave the residence for the period during which quarantine is being undertaken.

However, you will only be permitted to home quarantine at a residence if other household members 16 years old or older have received at least one dose of the vaccine.

Where should I go to get my COVID-19 test during my period of home quarantine?

If you need to get tested, try and locate your nearest drive through testing clinic. If there is no drive through clinic nearby, home quarantine participants should go to their nearest testing clinic.

While waiting for the test you should wear a mask and maintain social distance. You must travel directly to the testing clinic and directly home once the test has been completed.

Questions about government arranged quarantine

Do I have to quarantine when I arrive in Queensland from overseas?

Everyone entering Australia from overseas, excluding travel on a quarantine free flight from a Queensland safe travel zone country or people transiting through Queensland before boarding another international flight, must go into quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense.

The Quarantine for International Arrivals Direction outlines requirements for people arriving into Queensland from an overseas country that is not a Queensland sae travel zone country or arriving on a non-quarantine free flight (red flight) from a Queensland safe travel zone country

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

#quarantined-in-another-state

No, you only have to quarantine for 14 days in the state or territory you arrive in.

Australian Defence Force (ADF) personnel who quarantine in a ADF Quarantine Hotel in another state or territory for a minimum of 14 days immediately before entering Queensland are not required to quarantine again when they arrive in Queensland.

From 6pm AEST Thursday 16 September 2021 anyone who has completed quarantine in a COVID-19 hotspot can only transit directly to Queensland without completing quarantine in Queensland if they have completed quarantine at a facility with a security overlay provided by the relevant government authority. You cannot complete home quarantine in a COVID-19 hotspot and then transit to Queensland.

If the location you are quarantining in is a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland if you are allowed to enter from the hotspot for a permitted purpose. A class exemption is in place for Queensland residents and new Queensland residents who have completed quarantine in a COVID-19 hotspot that allows them to still be allowed to enter Queensland. This entry is subject to the following conditions:

  • When you arrive in Queensland, by air, you will need to provide written proof to an emergency officer that you have:
    • completed your mandatory hotel quarantine in another state
    • had a COVID-19 test in quarantine and received a negative result
    • travelled on a direct route in private transport or as arranged by a government authority from the hotel to the airport. During this travel time you must have worn a mask and you must not have left the confines of the airport.
  • Apply for a Queensland entry pass.
    • To enter Queensland under the class exemption that allows Queensland residents and new Queensland residents who have completed quarantine in a COVID-19 hotspot you mut complete a Queensland entry pass. When you fill in the entry pass you must answer the question “Which situation accurately describes your right of entry into Queensland?” by selecting the option “A class exemption granted by the Chief Health Officer Applies to me”. This will result in you being granted a Z pass. You must show this pass to emergency officers when you enter Queensland.

It is important to remember that even though you have completed your quarantine in another state, you can only enter Queensland for a permitted purpose. You cannot elect to complete hotel quarantine in another state or territory before entering Queensland. You can only be directed to complete hotel quarantine by a relevant authority in the relevant state or territory.

What are the screening questions which may be asked on arrival to Queensland?

An emergency officer may require any person arriving in Queensland from overseas, including on a quarantine free flight, to answer questions or provide evidence about:

  • whether the person has symptoms consistent with COVID-19
  • whether they have been exposed to COVID-19 in the past 14 days
  • whether the person has been undertaking managed isolation or quarantine in a safe travel zone country in the past 14 days
  • their name
  • their date of birth
  • their phone number while in Australia
  • their intended address while in Australia
  • their email address
  • their flight number
  • their flight seat number
  • the places the person has been in the last 14 days before arriving in Queensland
  • vaccination status or a medical certificate from a registered medical practitioner stating the medical contraindication that prevents the person from being vaccinated
  • results of a COVID-19 test taken in a clinical setting within 72 hours of their departure from a safe zone country.

Where is government arranged accommodation available in Queensland?

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

How do I get from the airport to the accommodation to quarantine?

#airport-to-government-quarantine

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

When you arrive, transport from the airport to government arranged accommodation will be provided. You cannot take a taxi, rideshare or public transport to the premises.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

Can I have people visit me while in quarantine?

No. You are not allowed to have anyone enter your room, unless they are:

  • needed for an emergency situation
  • staying in the premises for quarantine reasons
  • required to enter by an emergency officer to conduct a COVID-19 test
  • directed to enter by an emergency officer for an emergency and their contact details are recorded.

What emergencies will people be allowed to enter my quarantine room?

Emergency officers will allow people to enter your room for an emergency situation where it is not possible for you to be transported to hospital. Other emergencies could include emergency maintenance such as a broken pipe.

Do I have to quarantine in Queensland if it’s not my final destination in Australia?

Yes. If Queensland is not your final destination in Australia you must quarantine here before continuing your journey unless you are an unaccompanied minor or you are travelling on a quarantine free flight from safe travel zone country.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult if they are coming from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a hotspot. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

What happens if I have a long layover between my connecting international flights?

If you are arriving into Queensland from overseas and have a long layover before another international flight to leave Australia, there are different steps depending on how long your layover is:

  • less than 8 hours - you will have to stay at the airport and will not have to complete the Queensland International Arrivals Registration
  • 8 to 72 hours - you will be directed by an emergency public health officer to quarantine in government arranged accommodation. You will be required to pay for the number of nights you stay at the hotel if you are at the hotel for more than 24 hours.

Questions about opening your door in government arranged quarantine

Can I open the door of my quarantine room?

You can only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door. For example:

  • collect food, laundry or other items left at your door
  • place laundry, rubbish or other items directly outside your door in a sealed bag for collection
  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, including a COVID-19 test
  • as otherwise required or permitted under a direction given to you by a relevant authority.

What rules must I follow to go on my balcony?

#balcony-rules

Please note, balconies are not available in all rooms.

If you have a balcony and wish to use it, you must practise social distancing, by staying 1.5 metres away from people on other balconies.

You must not:

  • pass food or other items out of your balcony
  • climb out of your balcony
  • allow anyone to enter your balcony
  • accept any other items on to your balcony
  • physically interact with neighbouring guests across balconies.

Who doesn't have to wear a face mask in quarantine?

There are some exceptions to wearing a face mask when opening the door to your quarantine room. These exceptions include:

  • children under 12
  • anyone who has a medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma.

What sort of face mask can I wear?

You can wear a single use surgical mask with a minimum level 1 barrier protection (Australian Standard) that covers your nose and mouth.

You cannot wear a scarf, bandana or face shield.

Where can I find information on how to correctly wear a face mask?

Find out how to use, wear and dispose of a face mask.

Questions about leaving government arranged quarantine

What if I decide I no longer want to remain in Queensland after starting my quarantine?

Arriving from Overseas

If you arrive in Queensland from overseas you will have to quarantine in government arranged accommodation for 14 days, at your own expense. You cannot leave quarantine to travel interstate or overseas unless you have an exemption from the Chief Health Officer.

If you come to Queensland from a safe travel zone country and you are directed to quarantine, you will only be able to leave quarantine early if allowed by an emergency officer or if you are granted an exemption by the Chief Health Officer.

You will have to quarantine if you haven’t travelled on a quarantine free flight or from a country that is not a Queensland safe travel zone country. If you have been in a place outside of Australia in the 14 days immediately before you enter Queensland, you will have to follow the requirements under the Quarantine for International Arrivals Direction.

Arriving from a hotspot

If you arrive in Queensland and you have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and have not been overseas in the last 14 days, you will need to quarantine in government arranged accommodation for 14 days.

If you decide you do not wish remain in Queensland after starting your quarantine, you can leave quarantine prior to completing the full 14 days to immediately leave Queensland without stopping, provided you:

  • wear a mask and travel by an endorsed transport provider
  • have received a negative COVID-19 test result while in quarantine.

Close contacts and interstate exposure venues

If you are identified as a close contact or you have been to an interstate exposure venue at the relevant time you will be contacted by a public health emergency officer and be required to get tested and quarantine as per their instructions. You cannot leave quarantine early unless you have an exemption from the Chief Health Officer due to the increased public health risk.

If we can’t find the people who had been in close contact with a person who tested positive, we will issue an alert on our website and through media and social media. This lists the dates, times and places where the sick person was will be listed on our website. We ask the public who may have had contact with that person at one of those times or places to contact us. If you have travelled interstate you should keep up to date with the latest public health alerts of as listed on the other relevant state or territory government’s website. If you have been in an exposure site you should call 134 COVID ( 134 268 ), you will be required to get tested immediately and follow the public health advice of the relevant jurisdiction.

If I am currently in mandatory quarantine due to entering from a country that has since become a safe travel zone country for Queensland, can I leave quarantine?

If you entered Queensland from a location that has since been declared a Queensland safe travel zone country, you can leave quarantine.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine
  • declare you have not been to any of the listed interstate exposure venues and commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital, if allowed by the authority
  • to depart on a connecting international flight
  • as otherwise required or permitted under a direction given to you by a public health emergency officer.

If I need to leave quarantine for an essential reason, how do I get to my destination?

If leaving quarantine for medical care at a hospital, you must travel in an ambulance.

If leaving quarantine for any other allowed purpose, you must travel in an emergency services vehicle or transport arranged by a government authority.If you are leaving quarantine for any other allowed purpose, you must travel in an ambulance or by a government authority endorsed transport provider with a transport plan.

Questions about government arranged quarantine service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared hotspot or if you are identified as a close contact needing to quarantine in government arranged accommodation, you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

How will my food be delivered?

Food will be delivered to your room by ‘contactless delivery’. Hotel staff will explain how this will work.

You can only open the door to your room if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door.

Can I order food and drinks online?

Yes, you can buy food and drinks online to be delivered to the hotel and staff will bring it to your room. You will be charged for hotel quarantine meals even if you don’t eat them.

Check the hotel rules about buying and drinking alcohol. Hotels practice responsible service of alcohol and deliveries are recorded. You are allowed the equivalent of six 330ml cans of beers (6-9 standard drinks), or one bottle of wine (7-8 standard drinks) per day.

Any excess alcohol will be stored on your behalf until you have completed your quarantine period.

What if I have dietary requirements?

Let hotel reception know if you have any dietary requirements when you check in.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/ Can I choose my own hotel?/ Can I change my room?/ Can I choose which government hotel I go into? / If we are a family with children, can we get an apartment?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

Room changes are not allowed unless medically required or in exceptional circumstances. There may be additional costs for room changes. Call hotel reception to request a Room change form.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room. There will be a minibar fridge in your room, but there will be no minibar menu items available for the duration of your stay.

On arrival at your government arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Questions about health and wellbeing during government arranged quarantine

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are not allowed due to the potential spread of COVID-19.

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the health support team or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

How do I get my medication while in quarantine?

If you have a current script, you can take a photo and send it to a local pharmacy. You will have to discuss payment and delivery of the medication with the hotel. Call hotel reception for local pharmacies.

If you don’t have a current script, you can book a telehealth consult with a Doctor. They can organise a prescription to be sent to a local pharmacy and medication delivered to the hotel. Call hotel reception for local Doctors.

How do I access First Nations medical services while in quarantine?

If you want to book a First Nations medical service, you first need a telehealth consult with a local Doctor. The Venue Health Manager can help you access Aboriginal and Torres Strait Islander hospital liaison services.

Can I use my nebuliser or CPAP machine while in quarantine?

Using a nebuliser or CPAP machine is not permitted while in quarantine. Nebulisers and CPAP machines have an increased risk of spreading viruses such as COVID-19 through aerosolisation. This means small particles containing the virus can flow through the air and spread more widely.

If you require the use of a nebuliser or CPAP or any other respiratory device, call reception for the health team to discuss other ways to manage your health conditions.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

How can I look after my mental wellbeing in quarantine?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult for some Queenslanders. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Other questions about government arranged quarantine

Can I smoke while in quarantine?

You cannot smoke in your room. It is important you talk to the health support team if you smoke or are dependent on any other substance. The health support team can help you get the support you need during your stay.

You can call Quitline (13 78 48) between 8am and 9pm, 7 days a week to receive free nicotine replacement therapy patches that can be sent to you within one business day. The Quitline also provides free and confidential advice on how to quit smoking.

What do I do in an evacuation?

In an evacuation, follow normal hotel procedures. If safe to do so, wear a face mask and keep 1.5 metres from others. You will be given an extra mask to use in case of an evacuation. If you use this face mask, ask for a new spare one.

What happens when I complete my 14 days of quarantine?

Your hotel’s health team will talk to you about leaving quarantine. You will have to:

  • Arrange your selected departure time with reception and complete the hotel’s standard check-out process
  • Wear your mask until you have departed the premises and on your transport home. If there are requirements for mask wearing in place at the time of your departure, you must follow these
  • Give details that you can be contacted on for two weeks after leaving quarantine
  • Follow any other instructions as provided by the onsite health and QPS team.

You cannot stay in government arranged accommodation after your quarantine has finished. You must organise and pay for your own travel and accommodation after quarantine. Call hotel reception if you need help with this.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing in government arranged quarantine

Why do I have to be tested for COVID-19?

In Australia, it is known that international travellers and people who have been in a hotspot are at a higher risk of having COVID-19.

You have to be tested so that if you are carrying the virus – even without showing symptoms – you do not pass it on. By getting tested you will help keep Queenslanders safe.

How often do I need to be tested?

You will be tested for COVID-19 on:

  • arrival at your government arranged accommodation; and
  • on day 5; and
  • on day 12 or 13 of your quarantine, even if you have no symptoms.

Some children may only be tested on days 10 to 13. Call hotel reception to speak to the Venue Health Manager if you have any questions.

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you have COVID-19 symptoms that are life threatening or urgent:

  • Call Triple zero (000). Tell the operator that you are in quarantine.
  • If possible, call hotel reception and tell them an ambulance is coming.

If you have COVID-19 symptoms that are not urgent:

  • Call hotel reception and tell them you have COVID-19 symptoms. The hotel will tell the Venue Health Manager.
  • The venue health team will contact you (during business hours) for an onsite COVID-19 test.
  • Outside business hours you can call 134 COVID (134 268) to speak to someone about your health.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

What happens if my test is negative?

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine accommodation, this may be by phone or by SMS.

People in quarantine who get tested for COVID-19 with a negative result still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine because you have been in a hotspot and it is no longer a hotspot.

If I refuse to be tested, do I need to pay for the extra 14 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

What does the test involve?

For the COVID-19 test, secretions are collected from the back of your nose and throat using a swab. The test will be performed in your hotel room by a trained healthcare professional. They will ask you to stand in your doorway to sit or lie down comfortably, if you are unable to stand, tilt your head back and quickly insert a small swab with a soft tip into your mouth and into each nostril. You may experience brief discomfort, but the test will be over quickly.

How are children under the age of 12 tested?

Small children will need testing using a specialised swab, by a healthcare professional who has been trained to complete COVID-19 tests on children. Discuss your children’s testing with the health support team, when they contact you regarding your tests.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine, on day 5 and on day 12 or 13 of their 14 days quarantine in government arranged accommodation.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about requirements after completing and leaving government arranged quarantine

What do I need to do to leave quarantine at the end of my 14 days in government arranged quarantine?

#what-to-do-leaving-hotel-quarantine

Testing during quarantine

You must have had a COVID-19 test each time requested by an emergency officer, including:

  • as soon as you arrive in government arranged quarantine
  • on day 5
  • on day 12 or 13

You must receive a negative test each time you are tested.

If you refuse to be tested when requested, you will have to complete an additional 14 days quarantine in government arranged quarantine at your own expense.

What do I need to do after I leave government arranged quarantine?

#what-to-do-after-leaving-hotel-quarantine

Once you have completed your mandatory 14 day quarantine period, you have no further obligations and can complete the standard hotel check out procedure at your government-arranged accommodation.

However, if you experience symptoms consistent with COVID-19 after your quarantine has ended, you are strongly urged to get tested and isolate yourself from others until you receive a negative result.

If you are having difficulty finding a testing location, you can visit a Queensland fever clinic.

Questions about specialist or essential workers

What is a specialist or essential worker?

#what-is-a-specialist-or-essential-worker

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland. Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Endorsement of a person’s status as a specialist worker will only be provided in line with strict criteria set out in the Border Restrictions Direction.

Employers should be undertaking long-term resource and workforce planning that is not dependent on specialist worker endorsements being granted.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

What does a specialist or essential worker need to enter and remain in Queensland?

A specialist or essential worker who has been endorsed to enter Queensland from a COVID-19 hotspot will require:

You will then be issued a Quarantine Direction by an emergency officer.

How can I get approval to enter Queensland from a COVID-19 hotspot as a specialist health worker?

Specialist health workers need to follow the same steps outlined for specialist or essential workers.

Applications for specialist or essential worker status will require evidence of the following:

  1. A written explanation of the essential activity the specialist or essential worker is to enter Queensland for.
  2. Documentation that demonstrates:
    1. why this service is needed in Queensland;
    2. why these services cannot be obtained in Queensland;
    3. why these services must be provided without delay; and
    4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty.
  1. The employer has a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must be in the form approved by the Chief Health Officer (DOCX).

Only people with specialist skills that are not available in Queensland will be granted approval to enter Queensland as a specialist health worker. A Hospital and Health Service within Queensland or your employer will be required to confirm that you have specialist skills needed in Queensland and that cannot be obtained in Queensland.

I am employed by a private construction company providing critical infrastructure work. What evidence do I need to provide to enter Queensland from a hotspot?

All specialist workers who are undertaking essential activities in Queensland will need to provide evidence of the following documents if requested by an Emergency Officer:

I am a contractor or individual worker and am applying to enter Queensland as a specialist or essential worker in mining, resources, energy and water sectors. How do I apply?

Please ensure your application is submitted by the owner/operator of the asset or project, otherwise your application cannot be processed. Applications from a contractor or individual worker will not be approved.

For example, applications must be submitted by:

I have been in a declared hotspot and I have previously received an exemption to enter Queensland, is this still valid?

If you received an exemption prior to a hotspot being declared and have not yet entered Queensland, your exemption is no longer valid. You can apply for a new exemption.

Exemptions will only be granted in extreme exceptional circumstances. You may not be granted the same exemption now that border restrictions have been tightened

I am a specialist or essential worker coming to Queensland from a COVID-19 hotspot by road. Do I need to quarantine?

No. Specialist or essential workers can enter Queensland from a COVID-19 hotspot by road. You must quarantine in accordance with any requirements in the Quarantine Management Plan prepared by your employer or business. If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately.

I am a specialist or essential worker who is in quarantine due to entering from a COVID-19 hotspot that is no longer a hotspot, can I leave quarantine?

Specialist or essential workers who are not in government arranged quarantine can leave quarantine immediately without direction by an Emergency Officer once an area is no longer a declared COVID-19 hotspot.

Questions about essential activities

Who is classed as performing an essential activity?

#essential-activity

People performing an essential activity in Queensland need to provide evidence and complete quarantine as required by the table below when requested by an Emergency Officer when entering Queensland from a COVID-19 hotspot. People who are not Queensland residents, can only remain in Queensland for the time necessary to complete the essential activity. The below table outlines who these people include:

National and State Security and Government employees

  • Any government official who is responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage, and is required to be physically present in Queensland to do so.
  • Active military personnel required to be on duty in Queensland.
  • Active members of the Australian Federal Police or Australian Border Force required to be on duty while in Queensland.
  • Active members of State, Territory or Commonwealth law enforcement agencies required to be on duty while in Queensland
  • A Federal, State, Territory or local government elected representative who is travelling to Queensland to complete official duties.
  • Consular officers or consular employees of an overseas country (excluding travel on a quarantine free flight from a safe travel zone country) travelling to Queensland to complete official duties in Queensland. Consular employees will need to quarantine by global quarantine requirements with consent.

These employees will need to provide their relevant government issued identification or consular official or diplomat passport of a foreign country when requested by an Emergency Officer.

Health services and emergency services

  • A Queensland or New South Wales Ambulance Service employee, paramedic, an officer of St John Ambulance Australia, RACQ Lifeflight crew, Royal Flying Doctor Service crew, CareFlight crew or other aeromedical services crew who are providing patient transport or emergency medical care.
  • Someone who is responsible for the retrieval, delivery or transportation of organs or tissue for medical transplantation.
  • Someone who, is responsible for providing critical health support services or for the critical maintenance, resupply or repair of health services infrastructure critical to Queensland. This includes Australian Red Cross Lifeblood.
  • Someone who is required to provide fire or emergency services in Queensland including rural fire service, state emergency services and firefighters

These employees will need to provide their Government or employer issued identification or an official letter from an employer confirming their employment.

Freight and logistics operators

Freight and logistics operators are:

  • Heavy vehicle drivers
  • Rail crew and rail drivers
  • Non-heavy vehicle commercial freight operators
  • Logistics and support workers
  • Anyone else who is essential to the delivery of freight.

This does not include air crew and maritime crew who are subject to separate requirements.

They must be:

  • transporting freight to, from or through Queensland under a commercial freight operation or anyone else in the vehicle who is essential for the delivery of the freight. This includes two up drivers, a pilot or escort for an oversized or over mass vehicle or tow truck drivers for heavy vehicle salvage
  • providing logistics and support for the transport which requires the person to be physically present in Queensland to provide the logistics or support. For example, a specialist mechanic or rail engineer providing essential mechanical or engineering support for the transport of freight. Anyone responsible for providing support that can be performed remotely such as administrative support are not allowed to enter Queensland.
  • repositioning in Queensland immediately before commencing a shift for one of the above purposes

These people must comply with the Queensland Freight Protocol.

Emergency energy, drinking water, sewerage, liquid fuel, telecommunications or resources event

Anyone required to respond to an emergency energy, drinking water, sewerage, liquid fuel, resources or telecommunications event and provide emergency services to Queensland’s:

  • energy generation, transmission or distribution networks
  • drinking water supply, or sewerage services
  • liquid fuel supply
  • resources sector
  • telecommunications, data services, broadcast or communications infrastructure.

These services must be critical to Queensland and not be able to be practicably be obtained in Queensland due to the nature of the emergency.

Specialist or essential workers

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland.

Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

Airtime crew and maritime crew

Any air crew or maritime crew who are entering Queensland in the course of their duties.

International air crew must comply with the Quarantine and COVID-19 Testing for Air Crew Direction.

Disaster management worker

A disaster management worker is anyone who is endorsed (including volunteers and paid duties) in line with the Disaster Management Protocol to:

  • perform disaster management or disaster operations in Queensland
  • return to Queensland after performing disaster management or disaster operations in a COVID-19 hotspot
  • perform activities to respond to or to assist in the recovery from a public safety emergency in Queensland; or
  • respond to or to assist in the recovery from a public safety emergency in COVID-19 hotspot.

What must I do if I am entering Queensland from a hotspot to perform an essential activity?

If you are allowed to enter Queensland to perform an essential activity, you will need to:

  • keep a record of your close contacts for 14 days after arriving in Queensland, including their:
    • name (if available)
    • phone number or email address (if available)
    • the day, time and location that you saw them
  • provide the records to an emergency public health officer if you are asked for them
  • minimise contact with others for 14 days or the duration of your stay in Queensland (whichever is shorter)
  • practice physical distancing whenever possible
  • only remain in Queensland for the time necessary to carry out the activity
  • comply with any relevant Public Health Directions
  • comply with any protocol, (e.g. Protocol for Protocol for Maritime Crew for Freight movements entering Queensland and Disaster Management) approved by the Chief Health Officer that relates to the essential activity to be performed.

I am coming to Queensland from a hotspot as an essential worker from the hotspot, do I need to complete a Queensland Entry Pass if I drive?

Yes, anyone who has been in a hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), must complete a Queensland Entry Pass.

In addition to having a Queensland Entry Pass and a Quarantine Management Plan, a specialist or essential worker entering Queensland from a COVID-19 hotspot will need to be issued with a quarantine direction by an emergency officer under the Public Health Act 2005. This is a legal notice.

For workers entering by road, Queensland Health will provide the employer of a worker with the details about how they will be issued with a quarantine direction.

Only the following people can enter by road without an exemption:

  • emergency infrastructure workers
  • specialist or essential workers
  • disaster management workers
  • ambulance or aeromedical workers
  • freight or logistics operators
  • fire or emergency services workers
  • people providing critical maintenance resupply or repair of health services infrastructure critical to Queensland
  • active military members
  • Government officials who in carrying out their duties in Queensland are responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage.

Questions about Disaster Management

What is a public safety emergency?

A public safety emergency is an emergency as outlined in the Public Safety Preservation Act 1986 or an equivalent emergency that is declared by another state or territory Government or government agency.

Who is a disaster management worker?

Under the Queensland Disaster Management Protocol anyone who is providing disaster management or disaster operations activities related to preventing, preparing for, responding to and recovering from a disaster. This includes volunteers and people who are paid.

I’m a disaster management worker. Do I need to get tested?

Voluntary testing for COVID-19 is strongly encouraged for any disaster management workers who are travelling into and out of COVID-19 hotspots and entering Queensland.

The Disaster Management Protocol recommends disaster management workers undertake a COVID-19 test within 7 days prior to entering Queensland and then continue voluntary testing every 7 days if it is practicable to do so (factoring in any immediate disaster or public safety emergency needs). This will help to keep our essential disaster management workers, and the community safe from the spread of COVID-19.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a disaster management worker by showing a copy of your endorsement as a disaster management worker. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Do disaster management workers have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

Disaster management workers do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter).

Any person should go and tested if they develop symptoms consistent with COVID-19 (fever or history of fever, symptoms of acute respiratory infection (cough, shortness of breath, sore throat), loss of smell or loss of taste, unexplained tiredness, headache, diarrhoea, nausea or vomiting) while present in Queensland.

I’m off duty, do I still need to keep records?

Yes, disaster management workers who have been in a COVID-19 hotspot in the 14 days, or since the start date identified for the hotspot (whichever is shorter), before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. This includes when they are off-duty, between shifts, or on recreational days.

Do disaster management workers coming from a COVID-19 hotspot need to quarantine when entering Queensland?

Disaster management workers responding to an event in Queensland do not have to quarantine for 14 days in government arranged accommodation unless directed to do so by an emergency public health officer.

Disaster management workers entering Queensland to perform disaster prevention, preparation or recovery work must quarantine at employer provided accommodation for 14 days. These workers may leave quarantine to attend the disaster management worksite.

Queensland residents who are returning home from completing disaster management activities in a COVID-19 hotspot and not commencing disaster management work in Queensland must quarantine at their home accommodation for 14 days or if their home is not suitable for quarantine they must quarantine at employer approved accommodation for 14 days.

Do disaster management workers need to complete a Queensland Entry Pass?

A disaster management worker does not need a Queensland Entry Pass if they are responding to an immediate disaster under the Operational protocol for disaster management workers or entering Queensland in any other emergency situation. If a worker is not responding to an immediate disaster or an emergency, they need to complete a Queensland Entry Pass.

Questions about freight services

#questions-about-freight-services

Who does the Queensland freight protocol apply to?

The Queensland Operational Freight Protocol applies to any freight and logistics operators entering Queensland from other states or territories to carry out a freight and logistics task.

The operational protocol and its requirements do not apply to freight and logistics operators who only operate in Queensland and do not cross borders into other states or territories as part of their work.

What has changed for freight and logistics operators?

To comply with the mandatory COVID-19 testing requirements and the Operational Freight Protocol, freight and logistics operators must follow the below requirements:

  • have a valid border declaration pass (Freight and Logistics – F Pass); and
  • follow all testing requirements under the Operational protocol for freight movements entering Queensland; and
  • provide evidence of a negative COVID-19 polymerase chain reaction test (PCR test) result in the last 7 days prior to entering Queensland (if the negative test result was received 4 days prior to entering Queensland, another negative result must be obtained in 3 days)
  • maintain a rolling 7 day testing cycle with negative PCR test results while travelling in and out of Queensland
  • have minimal contact with the Queensland community
  • collect and maintain written records of proximate contacts until they depart Queensland, or 14 days has passed since their arrival (whichever is shorter).

There have also been some additional changes for freight and logistics workers to follow while in Queensland regardless of if they’re a Queensland or non-Queensland resident. They must:

  • by Friday 1.00am 15 October 2021, have at least one COVID-19 vaccination; and
  • by 1.00 am 15 November 2021 have the second dose of a COVID-19 vaccine or evidence of a second vaccination booking; and
  • follow stay at home requirements if not fully vaccinated and may not leave their accommodation for any recreational or social activities until 14 days have passed since being in another state or territory; and
  • remain in their vehicle unless purchasing food, getting essential supplies, using the truck stop restroom or refuelling their vehicle; and
  • check in at all venues; and
  • wear a mask at all times unless you are in a vehicle alone or at the place you are residing, including for all loading and unloading duties (unless it is unsafe to do so).

How do I provide evidence of my vaccination?

If you are a freight and logistics operator who cross state and territory boundaries in the course of your work, you must abide by the vaccination requirements in the Operational Freight Protocol.

To meet the mandatory vaccination requirements:

  • by 1.00am 15 October 2021, you must have received at least one dose of a COVID-19 vaccine
  • by 1.00am 15 November 2021, you must have received the second dose of a vaccine or provide evidence that you have a booking to do so.

You must provide evidence to an emergency officer (public health) if requested.

You must get your second dose at the scheduled time to meet the mandatory vaccination requirement.

You can use your immunisation history statement as evidence. This is available from the Australian Government through:

For more information see the Australian Government website.

If you don’t have your immunisation history statement, alternative written evidence, such as a vaccination card, or evidence from your general practitioner (doctor) can be provided.

By 15 November 2021, if you are not able to get the number of prescribed doses, you can provide evidence of an appointment booking to demonstrate you are scheduled for your second vaccine dose.

You do not need to adhere to the requirement to be vaccinated if you have a recognised medical contraindication that prevents you from being vaccinated. You will need to show evidence of this contraindication.

What are the stay at home requirements for freight and logistic workers in Queensland?

Unless fully vaccinated a freight and logistics worker must follow stay at home requirements at their Queensland residence or when in overnight accommodation in Queensland.

Stay at home requirements for a freight and logistics operator means the person must stay at home or in their overnight accommodation except:

  1. to carry out freight and logistics operations; or
  2. if the person has COVID-19 symptoms, to get a COVID-19 test; or
  3. to avoid immediate injury or illness or to escape a risk of harm; or
  4. to get a COVID-19 test to adhere to the routine testing requirements; or
  5. in the event of an emergency situation; or
  6. to obtain food or other goods or services for the personal needs of the household or other household purposes, including for pets, and for vulnerable persons; or
  7. to obtain essential medical care or supplies or health supplies or to fulfil carer’s responsibilities; or
  8. exercising outdoors alone or with members of the household where the person is staying; or
  9. if the person does not have any COVID-19 symptoms, to get a COVID-19 vaccination in Queensland; or
  10. if a person has been granted an exemption from the Chief Health Officer or delegate and has the permission of the operator of the facility, for the purpose of an end of life visit for a resident of a facility; or
  11. to leave Queensland by air by the most direct route without stopping unless the person has been identified as a close contact; or
  12. as otherwise required or permitted under a direction given to the person by an emergency officer (public health).

Under the stay at home requirements, a person may allow up to 2 visitors per day to enter the place where the person is residing in addition to a person who:

  1. usually resides at the premises or is residing at the premises for the purpose of quarantine; or
  2. is required to enter the premises in an emergency; or
  3. is entering to provide essential health care to a relevant person or to a person who resides at the premises; or
  4. is otherwise required or permitted to enter under a direction given to the person by an emergency officer (public health).

Will freight and equipment be able to cross the border into Queensland?

Yes. Freight and logistics workers can enter Queensland, via road, rail and air. Commercial freight operations can include moving a range of different things for a variety of industries, such as fresh food and groceries, pharmaceuticals, heavy haulage for construction equipment, new vehicles, and furniture removals.

The transport of freight includes the commercial transport of livestock or other live animals such as beehives. It can also include passenger transport services like coaches. Any commercial passenger operations must only be transporting passengers that are permitted to enter Queensland.

Freight and logistics operators entering Queensland must comply with the Queensland Freight Protocol. Freight and logistics operators who only work between Queensland and the New South Wales border zone can chose to either comply with the surveillance testing requirements under the Protocol or the requirement to:

  • have had at least one dose of a COVID-19 vaccine
  • by 1.00am 15 November 2021, have received the second dose of a vaccine or provide evidence that you have a booking to do so.

What Queensland Entry Pass should freight and logistics workers apply for?/ Do freight and logistics operators need to complete a Queensland Entry Pass?

#qld-entry-pass-freight-logistics-workers

View the Transport and Main Roads Diagram.

All freight or logistics workers travelling to Queensland who have been in another state or territory in Australia will be required to:

  • Have a valid Queensland Border Declaration Pass (Freight and Logistics – F Pass).
  • Provide evidence of a negative COVID-19 polymerase chain reaction test (PCR test) result in the last 7 days prior to entering Queensland. To meet the 7-day mandatory rolling testing requirements, if the negative test result was received 4 days prior to entering Queensland, another negative result must be obtained in 3 days.
  • by 1am Friday 15 October 2021, provide evidence of receiving at least one dose of an approved COVID-19 vaccine and by 15 November 2021 provide evidence of receiving the second dose of the COVID-19 vaccine or have evidence of a booking to do so.

How long is my Queensland border declaration pass valid for freight and logistics travel?

A Queensland Border Declaration Pass (Freight and Logistics or Border Zone Travel) is valid for 14 days from the day of issue or unless a freight and logistics operators’ circumstances change, whichever is shorter.

I am a freight and logistics operator and need to travel from the border zone to Queensland for work. How do I apply for a pass?

The Queensland Border Declaration Pass (Freight and Logistics or Border Zone Travel) is available at https://www.qld.gov.au/border-pass. You should apply for a Pass at least 72 hours prior to entry.

I am a freight and logistics worker who has only travelled in the border zone, can I complete a Queensland Entry Pass (T Pass)?

No. The New South Wales border zone is a COVID-19 hotspot so you cannot complete a Queensland Entry Pass (T Pass). Find out what pass you need to complete.

I'm a freight and logistics operator. Do I need to get tested if I have been in a COVID-19 hotspot?

Hotspot

Yes. Under the Queensland Freight Protocol, any freight or logistics operator who is travelling from any Australian state or territory and entering Queensland must:

  • have evidence of a negative COVID-19 polymerase chain reaction test (PCR) result received in within the previous 7-day period
  • maintain a rolling 7 day testing cycle with negative results while they continue to travel into and out of Queensland
  • provide evidence of these test results to an emergency officer when asked.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a freight and logistics operator by showing a copy of your valid Freight and Logistics Border Pass. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Dedicated testing facilities are being established for heavy vehicles. The Port of Brisbane testing facility will be operational from 30 July 2021. The testing facility at the Port of Brisbane will operate 7 days a week from 6am to 5pm.

This will help to keep our essential drivers, their families, and the community safe from the spread of COVID-19.

Do freight and logistics operators travelling between Queensland and the New South Wales border zone need to comply with the mandatory testing requirements?

Yes, if you are crossing any state or territory border you must complete the mandatory testing procedure by taking a COVID-19 polymerase chain reaction test (PCR) test within 7 days prior to entering Queensland, and continue to maintain a rolling 7 day testing cycle with negative results while they continue to travel into and out of Queensland.

To meet the 7-day mandatory rolling testing requirements, if the negative test result was received 4 days prior to entering Queensland, another negative result must be obtained in 3 days.

What is the class exemption for farmers and agribusiness workers?

A class exemption has been granted by the Chief Health Officer for farmers and agribusiness workers who are New South Wales residents or Queensland residents to move across the Queensland border. View the class exemption.

If you meet the conditions of the class exemption including (but not limited to) you must:

  • have had at least one dose of a COVID-19 vaccine and show evidence of your vaccination status to Queensland Police Service at the border
  • complete a Queensland Border Declaration Pass (Z Pass). You must describe your right of entry as 'I have an exemption granted by the Chief Health Officer'
  • comply with record keeping requirements
  • Queensland resident farmers and agribusiness workers must follow stay at home requirements and face mask requirements
  • have evidence from your employer that you are an essential worker in New South Wales and show Queensland Police Service this evidence at the border
  • New South Wales border zone residents farmers and agribusiness workers must only stay in Queensland for the amount of time necessary to complete the essential activity.

Do interstate freight and logistics operators have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

Yes. All freight and logistics workers travelling into Queensland who have been in another Australian state or territory in the past 14 days are required to:

  • have evidence of a negative COVID-19 polymerase chain reaction test (PCR) result received in a rolling 7-day period
  • receive a COVID-19 test with negative PCR test results every 7 days while travelling in and out of Queensland.

For example, if the negative test result was received 4 days prior to entering Queensland, another negative result must be obtained in 3 days.

Do I need to isolate while I wait for my COVID-19 test results?

Freight and logistics operators who have routine COVID-19 testing are not required to isolate while waiting for a test result, if you don’t have any symptoms. If you have symptoms, you must continue to follow all relevant public health advice which may require isolating until a negative result is received.

I’m off duty, do I still need to keep records if I have been in a COVID-19 hotspot?

Yes, freight and logistics operators who have been in a COVID-19 hotspot in the 14 days before their arrival in Queensland are required to maintain records of proximate contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. Freight and logistics workers must also collect and maintain written records of compliance with testing requirements, as outlined in the Queensland Freight Protocol.

This includes when they are off-duty and between shifts.

Do freight and logistics operators have to quarantine if they are re-entering Queensland from a COVID-19 hotspot?

No. Freight and logistics operators can re-enter Queensland by road, rail or air to reposition for work if they were required to travel to a COVID-19 hotspot in the course of their work, and their essential activity is complete. They must be re-entering to re-commence work as a freight and logistics operator.

I am a freight and logistics operator who has travelled in from interstate. Can I visit friends in Queensland once I’ve completed my freight task?

No, not if you are not fully vaccinated. Freight and logistics operators who have been in a another Australian state or territory in the last 14 days prior to entering Queensland must comply with stay at home requirements if they are not fully vaccinated and may not leave their accommodation for any recreational or social purposes when off duty.

If you are fully vaccinated, stay at home requirements do not apply to you.

Questions about restrictions during rest stops and refueling, for freight services

Do I need to wear a mask at all times when stopping for fuel, food or rest?

Yes. You should wear your mask when outside your vehicle, including at rest stops, service stations and when purchasing food or fuel, and outdoors if you cannot reliably maintain a 1.5m distance from others.

You can remove your mask while seated eating or drinking and maintaining a distance of 1.5m from others (indoors or outdoors).

Can I eat a meal purchased from a service station or one of the food outlets within the service station in the indoor dining area?

A service station may have an indoor dining area partitioned or otherwise dedicated for use by freight and logistics operators that is set up to ensure that physical distancing can be maintained in that space. You can purchase food from food outlets inside the service station and consume it in that dedicated area for freight operators within the service station, provided a distance of 1.5m can be reliably maintained between yourself and others.

Food purchased from a service station food outlet should not be consumed in a busy food court area.

On my long rest and overnight stop in regional and remote Queensland, can I eat meals at my hotel lodging?

In some areas, particularly regional areas, there may be only one or two hotels that offer meals and accommodation to freight and logistics operators. In that context, a freight and logistics operator may purchase and consume food as part of their long rest stop in the hotel provided physical distance of 1.5m from other patrons can be reliably maintained.

On my long rest, can I park my vehicle, go to a shopping centre, purchase take away and sit and eat in the food court?

No. Food courts in shopping centres are busy areas and it is difficult to ensure that physical distancing of 1.5m can be reliably maintained. In these circumstances, you will need to take the food, leave the shopping center and consume it at another location where you can maintain a distance of 1.5m from others.

Can I stop at a pub for lunch and take the meal away and eat in an outdoor area?

Yes, as long you can maintain a 1.5m distance from others in the outdoor area. For example, a pub on a busy transport route may provide appropriate facilities for heavy vehicles parking, as well as outdoor rest areas. You can buy lunch from the pub and consume it in the outdoor area as long as you can maintain 1.5m distance from others.

Can I stop at a major fast-food outlet that is not part of a shopping centre or service station and enter with a mask, order my meal and take it to my truck or nearby park?

Yes. You may stop at a food outlet outside a town and then continue on to a nearby park where you can consume the meal in a shaded rest area, provided you can maintain a 1.5m distance from others while in the park.

Can I stop at a rest stop and eat food purchased from a nearby bakery?

Yes, as long as you can maintain 1.5m from others in the rest stop area.

Can I stop at a rest stop and purchase food from a food van or coffee van?

Yes, but you will still need to maintain 1.5m from others at that location. For example, you may pull up at a rest area, purchase a coffee and food from a food truck. If you are able to maintain social distance, you may consume the food at a table in the rest area.

Can I purchase a meal from the service station or one of the food outlets within the station and eat it on the premises in the outside shaded areas?

Yes, as long as you maintain a 1.5m distance from others at that location.

Questions about seasonal workers

What are the rules for seasonal workers?

Seasonal workers arriving from overseas or a hotspot must follow the requirements under the Seasonal Workers International Quarantine Plans and Checklist Direction.

Questions about air and maritime crew

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

Do Maritime crew need to complete a Queensland Entry Pass?

The rules for when maritime crew do or do not need to complete a Queensland Entry Pass are under the Protocol for Maritime Crew.

The Queensland Entry Pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the Protocol for maritime crew.

What are the rules for air crew?

All air crew arriving from overseas are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for Air Crew Direction.

Questions about endorsed transport providers

Endorsed transport providers

See more information on endorsed transport providers and for answer to commonly asked questions.

Questions about enforcement

How will the border restrictions be enforced?

Queensland Police and other Emergency Officers will be responsible for enforcing the measures under the Public Health Act 2005.

Existing compliance routines for essential services vehicle will remain in place to minimise disruption.

What is the penalty for not complying with the Border Restrictions Direction?/ What is the penalty for not completing a Queensland Entry Pass?

If you fail to comply with the requirements for travelling to Queensland you may be subject to enforcement, including an on the spot fine of up between $1378 to $4135, a court-imposed penalty of up to $13,785 or 6 months imprisonment.

What surveillance will be in place to make sure people follow the rules?

The Queensland Police Service will meet all arrivals by air and will be completing random spot checks by road to enforce the requirements.

Questions about exemptions

Can I apply for an exemption to enter Queensland or from requirement to quarantine?

The Chief Health Officer may give a person or a group of people an exemption from the Queensland Travel Declaration Direction and Border Restrictions Direction if extreme exceptional circumstances exist.

Apply for an exemption.

Can I apply for an exemption from quarantining in government arranged accommodation? I want to quarantine at my home because I need special care.

The Chief Health Officer can give an exemption from quarantine only for very exceptional circumstances. If you need special care, you will be placed in government accommodation that is medically supported to provide your care. Your carer will be placed into quarantine with you if you need care from a particular person.

However, if you are fully vaccinated and have taken a PCR test for COVID-19 within 72 hours before entering Queensland and received a negative test result, you may be eligible to quarantine for 14 days at your home or a Queensland residence.

Will I be able to apply for an exemption if I have been to an interstate exposure venue or hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter)?

You should only apply for an exemption if extreme exceptional circumstances exist. You will need to get this exemption before you can enter Queensland.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption for a wedding?

Exemptions are very unlikely to be granted for weddings.

Can I apply for an exemption to attend a funeral?

If you are fully vaccinated and have taken a PCR test for COVID-19 within 72 hours prior to entering Queensland and received a negative test result, you may be eligible to enter Queensland as a domestic traveller and quarantine for 14 days at your home.

If you are not fully vaccinated or have not taken the required test and received a negative result, you will need to apply for an exemption and complete 14 days of quarantine in government arranged accommodation.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption to visit someone who is near their end of life?

An exemption may be able to be granted for you to visit someone who is dying if evidence can be provided. If an exemption was granted, you would have to quarantine for 14 days, or since the start date identified for the hotspot (whichever is shorter) however, you would be able to leave quarantine to visit your relative.

If your relative is in aged care facility or disability accommodation service, you will require approval from the operator of the facility as well as an exemption to enter Queensland under the Queensland Travel Declaration Direction and Border Restrictions Direction.

You must comply with all the conditions given under the exemption.

The facility must also take reasonable steps to manage your visit in line with the conditions of the exemption. For example, this could mean:

  • that the operator needs to ensure the resident you are visiting is in a single room
  • that you wear appropriate personal protective equipment (PPE)
  • that you are escorted to and from the room
  • that you avoid common areas and contact with other residents.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

However, if you are fully vaccinated and have taken a PCR test for COVID-19 within 72 hours before entering Queensland and received a negative test result, you may be eligible to enter Queensland as a domestic traveller and quarantine for 14 days at your home.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in government arranged accommodation.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.