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Travelling to Queensland

You must complete a Queensland entry pass to enter Queensland from anywhere in Australia or New Zealand, including returning Queensland residents.

By completing a Queensland entry pass, we can quickly contact you if an interstate exposure venue or hotspot is declared. This helps us reduce the risk of COVID-19 in Queensland and manage outbreaks.

  • You must complete the Queensland entry pass in the 3 days before you travel to Queensland. It takes a few minutes to complete and your declaration will be sent to your email.
  • You will be asked where you have been in the past 14 days. You must list all states and territories you have visited, even if your visit was brief or you travelled through an area.
  • If conditions change or you need to update your travel details, you’ll need to complete a new declaration with updated details before you enter Queensland.

Apply for a Queensland entry pass

Travel categories

Queensland has a travel category system that allows areas across Australia and New Zealand to be categorised as green, orange or red based on the risk level.

There are a small number of people who fall within an exception that do not need to complete a Queensland Entry Pass to enter Queensland.

Map of current travel restrictions for entering Queensland

Click or tap the different local government areas on the map below to see the rules for entering Queensland, based on where you have been in the last 14 days.

You can search for an address by clicking on the magnifying glass on the left hand side of the map and typing in an address you have been to. Possible matches to the address will appear below the address search bar. Click or tap on an address to zoom the map to that location.

The map does not support Internet Explorer. Please view this page in an alternative browser, or check written information on this page.
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If you have not been in a COVID-19 hotspot or interstate exposure venue or have only been in a safe travel zone country, you should be eligible for a green declaration.

To enter Queensland, you must:

  • complete a Queensland entry pass
  • get tested if you develop any COVID-19 symptoms after arriving in Queensland
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a declaration and for 14 days after arriving in Queensland
  • arrive on a quarantine free flight (green flight) if entering from New Zealand.

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device).

If you are travelling from an orange zone, it means you may have been to an interstate exposure venue at the relevant time in another Australian state or territory. If you have been to an interstate exposure venue at the relevant time you will have to quarantine on arrival into Queensland.

To enter Queensland if you have been to an interstate exposure venue at the relevant time you must:

  • follow the health advice released by your home state or territory before deciding to travel
  • complete a Queensland entry pass
  • quarantine as per the directions on your declaration.

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device). You must quarantine as per the directions on your declaration until you are contacted by Queensland Health.


Note: If you have not been to an interstate exposure venue at the relevant time, you should be eligible for a green declaration (see above).

If you have been to a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) you will not be allowed to enter Queensland, except for a limited range of essential purposes. Queensland residents who have been in a COVID-19 hotspot can return home by air and new residents can relocate to Queensland.

If you are allowed to enter Queensland, you must:

  • complete 14 days mandatory quarantine. Find out where you will have to quarantine.
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a declaration and for 14 days after arriving in Queensland. You must tell the venue health manager if you become aware you have been to an interstate exposure venue after you enter government arranged quarantine. If you are directed to quarantine at a private residence you must fill in the contact tracing form on the contact tracing webpage.
  • complete the Queensland entry pass.

There are also some additional rules around entering from a hotspot.

New South Wales border zone residents can only cross the border for a permitted purpose. Likewise, Queensland residents can only enter the New South Wales border zone for a permitted purpose.

To enter Queensland you must

  • complete a Queensland entry pass
  • get tested if you develop any COVID-19 symptoms after arriving in Queensland
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a declaration and for 14 days after arriving in Queensland.

When you receive your Queensland entry pass via email, you must read all instructions and be able to access it at all times (either in a printed version or on an electronic device).

Latest updates

All of New South Wales, South Australia and Victoria are declared hotspots. People entering Queensland from South Australia or Victoria can complete their 14 days quarantine at home if they meet certain criteria.

The New South Wales border zone has been reinstated.

Queensland has current contact tracing alerts and related public health advice for people who have been in Queensland, New South Wales and Victoria.

Requirements for freight workers entering Queensland have changed.

General rules for entering Queensland

If you are entering Queensland from interstate or New Zealand, you will have to follow specific rules if you have been in:

  • a declared COVID-19 hotspot (a local government area or entire state or territory)
  • an interstate exposure venue (a specific location in another state, territory or safe travel zone country)
  • a declared place of concern (a local government area or region).

Arriving into Queensland from overseas

Find out what to do if you are arriving from an overseas country that is not in the Queensland safe travel zone or arriving on a non-quarantine free flight (red flight) from a safe travel zone country.

More information

For more information see the full Queensland Travel Declaration Direction (No. 4), Border Restrictions Direction (No. 31) and Interstate Exposure Venues Direction (No. 2)

Questions and answers about travelling to Queensland

Questions about the Queensland entry pass

Who doesn’t have to complete a Queensland entry pass?

You can only enter Queensland without completing a Queensland entry pass if you are:

  • an emergency health services, emergency service worker, national defence, state security or police worker responding to an emergency in Queensland
  • a passenger of an ambulance or aeromedical service
  • entering Queensland in an emergency situation
  • a member of allowed maritime crew under the Maritime Protocol
  • assisting with or participating in a State or Commonwealth law enforcement investigation or other action at the request or direction of a State or Commonwealth department or law enforcement agency
  • a disaster management worker where allowed under the Operational protocol for disaster management workers.

The Queensland entry pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the Protocol for maritime crew, Operational protocol for freight movements entering Queensland and Operational protocol for disaster management workers entering Queensland.

I need help with the Queensland entry pass, can I call someone?

If you need help completing your Queensland entry pass you should call 134 COVID (134 268). The 134 COVID team cannot complete the form on your behalf.

What if I don’t have access to a computer?

You can apply for a Queensland entry pass using your mobile phone or another smart device.

You can also apply for a p before you travel by visiting a local government service (like a library) to access a computer.

My child is travelling to Queensland unaccompanied, do they need a Queensland entry pass?

Yes. If your child is under 18 and visiting Queensland unaccompanied, they will need a Queensland entry pass.

Do I have to complete a separate Queensland entry pass for my child who is travelling with me?

No. Your child can be included in your Queensland entry pass.

I do not have a fixed home address – what do I enter on the Queensland entry pass application?

People with no fixed home address should select the ‘manual address entry’ option on the form where it asks for a ‘home address’.

Then type, ‘no fixed address’ as the street address.

What is the Queensland entry pass?

You must complete a Queensland entry pass in the 3 days before you travel to Queensland if you are entering Queensland from interstate or from a safe travel zone country

As part of your application you may also be asked for other information or documents. Examples of information required could be names of people travelling together in the one party, planned date of arrival to Queensland and planned place of entry to Queensland. Example of documents required could be a boarding pass if you are arriving by air.

In addition, you will have to:

  • declare that the information provided is true and correct to the best of your knowledge.
  • show satisfactory ID at the border such as your driver’s license or Medicare card.
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland.
  • agree to go and get a COVID-19 test if you develop COVID-19 symptoms within 14 days of entering Queensland. Queensland Health may contact you to remind you that you should be monitoring yourself for symptoms and getting tested if you develop symptoms.

Once you receive your Queensland entry pass you will need to enter Queensland within 14 days. If you don’t enter within this time, you will need to apply for new Queensland Border Pass.

What has happened to the Queensland Travel Declaration and the Queensland Border Pass?

To make entry into Queensland easier for all travellers we have worked to combine the Queensland Travel Declaration and Queensland Border Declaration Pass into one system, now referred to as the Queensland entry pass. This means there is no need for you to have to know which pass you need to complete.

When you fill in the online form to complete a Queensland entry pass the system will provide you with the correct pass based on your answers.

The Freight and Logistics workers (F Pass) will still exist for freight and logistics operators who have been in or transited through a declared COVID-19 hotspot in the previous 14 days.

I already have a Queensland entry pass, do I need to apply for a new one if a hotspot is declared?

If you already have a valid Queensland entry pass you will only have to apply for a new Queensland entry pass if  your circumstances have changed since you completed the pass. For example, if a new hotspot is declared or you become aware you have visited an interstate exposure venue during the relevant exposure period you will need to apply for a new Queensland entry pass.

How do I know which Queensland entry pass to complete?

When you fill in the online form to complete a Queensland entry pass the system will provide you with the correct pass based on your answers.

When will I know the outcome of my Queensland entry pass application?

The outcome of your application will be emailed to you. Make sure you check your junk/spam folder if you don’t receive an email.

If you have not received an outcome on your application within 3 business days, contact 134 COVID (13 42 68).

What proof do I need to show at the border for my student placement if I am entering from a hotspot?

Your student placement must be an arrangement for work or another professional experience for at least 12 weeks duration. Placements are only for clinical placements or for higher education students enrolled in a course of study at a higher education provider such as a university, TAFE or vocational education and training supplier. The course must contain a mandatory placement component to satisfy curriculum and study outcomes.

Students must be able to provide evidence of enrolment at a higher education institution and evidence of an agreement to undertake a student placement in Queensland. All students undertaking a placement must complete 14 days quarantine in government arranged accommodation prior to starting their placement.

I don’t have access to a printer, can I show my Queensland entry pass on my phone?

Yes. The Queensland entry pass can be shown in printed or electronic form.

I’m only going to travel to Queensland for a few hours, do I need to complete a Queensland entry pass?

Yes. Anyone planning on entering Queensland will need a Queensland entry pass.

I’m already in Queensland. How will I know if the travel advice changes for somewhere I have been?

You are required to provide contact details on a Queensland entry pass.

If Queensland declares a COVID-19 hotspot or there are exposure venues in the place you have come from and this affects you, then you will be contacted directly with advice. This may be by text message, phone call or email.

You can also stay up to date by regularly checking our listed interstate exposure venues

How long is a Queensland entry pass valid for?

Once you receive a Queensland Entry Pass it is valid for 14 days. You must reapply if you plan to enter Queensland after 14 days have passed or if your situation changes, for example, if you become aware that you have visited an interstate exposure venue.

Questions about the border zone

Why aren’t I considered a border zone resident?/ How was the border zone decided?

These are difficult decisions however, these restrictions are in place for the protection of Queenslanders. We understand there will be some communities close to, but not immediately neighbouring the border, that won’t fall into these border communities and maybe inconvenienced by these restrictions.

The border zone decision balances the health and safety of Queenslanders with preventing the need to put back in place more restrictions. The border zone was decided based on the location of key services for border towns. This includes both sides of the border – people who live in Queensland but work or go to school in their neighbouring border town, or people who live in New South Wales but come to work or school in their neighbouring border town in Queensland.

View the border zone map.

Who is a border zone resident?

A border zone resident is someone who lives in the New South Wales border zone.

You will not be considered a border zone resident if you have stayed in the border zone temporarily. This means you cannot stay in the border zone for 14 days and be considered a border zone resident.

Evidence that may be provided to prove you have been living in the border zone could include a driver’s license or utility bill. View the border zone .

Border zone residents can only cross the border for a permitted purpose. Border zone residents can travel anywhere in Queensland for a permitted purpose but should only stay in Queensland for the time necessary to complete the permitted activity.

Queensland residents can return to Queensland after travelling into the New South Wales border zone for a permitted purpose as long as they do not travel outside of the border zone.

What reasons can New South Wales border zone residents enter Queensland for?/ What reasons can Queensland residents enter the New South Wales border zone for?

#nsw-border-permitted-purpose

New South Wales border zone residents can only cross the border for a permitted purpose. Likewise, Queensland residents can only enter the New South Wales border zone for a permitted purpose.

We're asking people to use their common sense - you can cross the border from a border zone community for an essential activity, work, education or organised sport.

You cannot cross the border for recreation or tourist activities or events, to visit a show or restaurant or for a holiday.

Queensland residents and New South Wales border zone residents can only cross the border to:

  • get food or other goods or services for the personal needs of the household or other household purposes, including for pets, and for vulnerable persons if there aren’t suitable shops locally
  • access medical or health care or get medical supplies if they would normally cross the border to do so
  • get a COVID-19 vaccine if that is where they would usually go
  • get a COVID-19 test if that is the closest site
  • work
  • volunteer
  • provide assistance, care or support to a family member or to fulfil other caring responsibilities whether paid or unpaid
  • attend any court or tribunal of Australia or to comply with or give effect to orders of the court or tribunal of Australia
  • attend a childcare facility, school, university, or other educational institution
  • attend organised sport they would usually attend (this includes a sporting activity organised by a community club, religious organisation, school or educational institution)
  • assist with or participate in an investigation or other action by a law enforcement authority
  • comply with or give effect to the exercise of a power or function of a government agency or entity under a law
  • to continue existing arrangements for contact between, parents, children and siblings who don’t live together
  • move house
  • avoid injury or illness
  • escape a risk of harm
  • escape an emergency situation.

You can stay overnight as needed for one of the above reasons.

Border zone residents and Queensland residents cannot cross the border for:

  • a wedding or funeral unless they have an approved exemption which will include additional requirements
  • exercise unless organised team sport that they would usually attend
  • recreational purposes, including but not limited to:
    • visit friends or family other than to provide care, assistance or support
    • holiday
    • be a spectator at a professional sporting event
    • attend the cinema
    • go to a theme park or other tourist experiences.

New South Wales border zone residents and Queensland residents cannot travel south outside the border zone in New South Wales and then enter Queensland until it has been 14 days since they were south of the border zone. If they need to return to Queensland within the 14 days they will need to go into hotel quarantine.

View the border zone map.

What is organised sport

Queensland residents and New South Wales border zone residents are allowed to cross the border for organised sport. Organised sport includes a sporting activity organised by a community club, religious organisation, school or educational institution.

Can I go to Byron Bay for the weekend?/ Can I go on a holiday in the New South Wales border zone?

No. Queensland residents can only enter the border zone for a permitted purpose.

Can I visit a vulnerable family member or friend in New South Wales?/ I’m a New South Wales border zone resident can I enter Queensland to visit a vulnerable family member or friend?

Yes. You can visit vulnerable family members or friends at their homes, in hospitals, aged care facilities or in disability accommodation service if they reside within the New South Wales border zone . All Queensland residents are allowed to visit people in the New South Wales border zone to provide assistance, care or support or to fulfil other caring responsibilities. New South Wales border zone residents can do the same for vulnerable family members and friends in Queensland.

If you visit a vulnerable family member or friend outside of the New South Wales border zone in New South Wales (or any other COVID-19 hotspot), you will not be able to re-enter Queensland via road and will have to quarantine for 14 days in government arranged accommodation at your own expense when you come home by air.

People who have been in a COVID-19 hotspot outside of the border zone in the last 14 days are not permitted to enter aged care facilities. People who have been in a COVID-19 hotspot outside of the border zone in the last 14 days can only enter a shared disability accommodation service or hospital unless granted permission by the operator of the facility under Queensland’s Public Health Directions.

Can I visit my child in boarding school in the New South Wales border zone? I’m a New South Wales border zone resident can I visit my child in boarding school in Queensland?

Yes. You can visit your child in boarding school in the New South Wales border zone. Likewise New South Wales border zone resident parents can visit their children in boarding schools in Queensland.

If you go outside of the New South Wales border zone in New South Wales (or any other COVID-19 hotspot), you will not be able to re-enter Queensland via road and will have to quarantine for 14 days in government arranged accommodation at your own expense when you come home by air.

Can I go to an end of life visit in the New South Wales border zone? I’m a New South Wales border zone resident can I make an end of life visit to someone in Queensland?

Yes. You can visit a family member or friend for an end of life visit within the New South Wales border zone. Likewise New South Wales border zone residents can make and end of life visit to someone in Queensland.

If you make an end of life visit outside of the New South Wales border zone in New South Wales (or any other COVID-19 hotspot), you will not be able to re-enter Queensland via road and will have to quarantine for 14 days in government arranged accommodation at your own expense when you come home by air.

People who have been in a COVID-19 hotspot outside of the border zone in the last 14 days are not permitted to enter aged care facilities. People who have been in a COVID-19 hotspot outside of the border zone in the last 14 days can only enter a shared disability accommodation service or hospital unless granted permission by the operator of the facility under Queensland’s Public Health Directions.

I live in a hotspot outside of the border zone, can I spend 14 days in the border zone and enter Queensland without quarantining?

No. The border zone is intended to enable the movement of residents within the border zone for day-to-day activities.

These are difficult decisions, however these restrictions are in place for the protection of Queenslanders. We understand there will be some communities close to, but not immediately neighbouring the border, that won’t fall into these border communities and maybe inconvenienced by these restrictions.

I’m a border zone resident do I have to do a Queensland entry pass every time I cross the border?

A Queensland entry pass is valid for 14 days from the date you complete it. You will need to complete a new Queensland entry pass if your circumstances have changed between the time you completed the pass and entry to Queensland. For example, if you develop COVID-19 symptoms within 14 days of completing the pass.

I live in the New South Wales border zone, can I go to my job on the Gold Coast?

Yes, border zone residents can travel anywhere in Queensland for work. You will need to have a valid Queensland entry pass to travel to Queensland. You must not have travelled to an area in New South Wales outside of the border zone in the 14 days prior to entering Queensland. For example, you cannot visit friends in Sydney on the weekend and then attend work on the Gold Coast on Monday.

View the border zone map .

I am a border zone resident, can I cross the border for recreation/ to socialise with friends and family?

No. Queensland residents can only enter the border zone for a permitted purpose.

I have been in the border zone. Can I cross the border to visit someone in hospital, an aged care facility or a disability accommodation service ?

Yes, if you have been in the border zone in the last 14 days and have not travelled to a COVID-19 hotspot outside of the border zone you will be able to visit a person in a hospital, aged care facility or disability accommodation service in Queensland provided you can satisfy the entry requirements under the relevant facility Direction (see Residential Aged Care Direction, Disability Accommodation Services Direction or the Hospital Entry Direction).

I am a border zone resident, can I visit friends in New South Wales who don’t live in a border zone and still enter Queensland?

No, you are not allowed to travel to an area of New South Wales outside of the border zone and enter Queensland. Any border zone residents who have been in a hotspot in the last 14 days will have to quarantine for 14 days in government arranged accommodation at their own expense when they enter Queensland. The whole state of New South Wales has been declared as a COVID-19 hotspot.

For example, if you live in the Tweed Shire and travel to Sydney to visit friends over the weekend you will not be able to go to your work on the Gold Coast on Monday.

View the border zone map .

I’m a border zone resident who usually receives regular health care at a hospital across the border, can I cross the border to receive this treatment?

Yes. If you are a New South Wales border zone resident who usually receives regular health care across the border, you can cross the border to receive health care anywhere in Queensland.

View the border zone map

Do I need to prove that I’m a border zone resident?

Yes. In addition to a Queensland entry pass, you will also need to provide proof that you live in a border zone. This proof can include a driver’s license or another document that contains your address.

View the border zone map .

I’m a border zone resident can I cross the border in a taxi, rideshare or on public transport?

Yes. Border zone residents can cross the border on public transport or in a taxi or rideshare.

View the border zone map .

I’m a border zone resident, can I cross the border by sea?/ I’m a Queensland resident can I travel into the New South Wales border zone by sea?

Yes, if you are a border zone resident you will be able to enter Queensland by sea. Queensland residents can travel into the New South Wales border zone by sea.

View the border zone map .

I have an informal shared parenting arrangement with someone who lives in the New South Wales border zone, can I enter the border zone for this?/ I live in the New South Wales Border zone and have an informal parenting arrangement with someone who lives in Queensland. Can I enter Queensland?

Yes. Anyone who lives in Queensland can enter the New South Wales border zone to complete a shared parenting or child contact obligation without needing to quarantine when they return to Queensland. New South Wales border zone residents can travel anywhere in Queensland to complete shared parenting or child contact obligations.

If the Queensland resident child has stayed in the New South Wales border zone they will be able to return to Queensland without quarantining, even if they are not accompanied by an adult. If the Queensland resident child went further into New South Wales they will need to quarantine in government arranged accommodation for 14 days with an adult (parent, guardian or responsible adult).

A New South Wales border zone resident child can go anywhere in Queensland for shared parenting or child contact arrangements and not have to quarantine, even if they are not accompanied by an adult.

View the border zone map .

I’m a Queensland resident who works at a construction site in the New South Wales border zone, can I still go to work and if so, do I need to complete a Queensland Entry Pass?

Yes, all Queensland resident construction workers can enter the New South Wales border zone to work on a construction site. You will need to complete a Queensland entry pass.

I’m a construction worker that re-enters Queensland each day after working in the New South Wales border zone. What evidence do I need to provide if I get stopped at the border?

You will need to provide the following evidence:

  • A completed Queensland entry pass
  • Evidence that you are either a Queensland resident or a New South Wales border zone resident for example a driver’s license

I’m a construction worker who travels from Queensland into the New South Wales border zone for work. Do I need to quarantine when returning to Queensland?

No, all Queensland resident construction workers can enter the New South Wales border zone for work without needing to quarantine. You will only have to quarantine if you travel outside the border zone in New South Wales.

Questions about interstate exposure venues

What is an interstate exposure venue? / Where can I view a list of interstate exposure venues?

#list-of-interstate-exposure-venues

Everyone entering Queensland from interstate or from a safe travel zone country, must monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving in Queensland.

An interstate exposure venue is identified by another state, territory or Queensland safe travel zone country and published on the Queensland Health website. This is a place where a person who has been diagnosed with COVID-19 has been.

See a list of interstate exposure venues on the Queensland Health website.

If you are in Queensland or arrive before the identified date

If you are in Queensland, or arrive before the identified date, and become aware that you have been to an interstate exposure venue during the relevant time (even if you have not been told you are a close or casual contact) you must:

  • immediately travel by private transport directly to your home or accommodation and must quarantine until 14 days have passed since you were at an interstate exposure venue, unless told otherwise
  • get tested at your earliest opportunity
  • complete the contact tracing form linked from the relevant interstate exposure venue. If you are unable to complete the online contact tracing form please call 134 COVID (134 268).

After you complete the contact tracing form you will be contacted by Queensland Health.

If you are arriving in Queensland after the identified date

If you arrive into Queensland after the identified date you must quarantine for 14 days from your arrival in Queensland in government arranged accommodation, at your own expense, unless 14 days have passed since you were at the interstate exposure venue.

Do I have to quarantine if I’ve been to a casual interstate exposure venue?

If you arrive into Queensland after the identified date.

Yes. You must complete 14 days quarantine in government arranged accommodation if you have been to any interstate exposure venue at the relevant times in the last 14 days. This includes venues that are defined as casual exposure venues by interstate and Queensland safe travel zone country government authorities.

See the list of interstate exposure venues on the Queensland Health website.

If you are in Queensland or arrive before the identified date

Yes. If you are in Queensland, or arrive before the identified date, and become aware that you have been to an interstate exposure venue during the relevant time (even if you have not been told you are a close or casual contact) you must:

  • immediately travel by private transport directly to your home or accommodation and must quarantine until 14 days have passed since you were at an interstate exposure venue, unless told otherwise
  • get tested at your earliest opportunity
  • complete the contact tracing form linked from the relevant interstate exposure venue. If you are unable to complete the online contact tracing form please call 134 COVID (134 268).

After you complete the contact tracing form you will be contacted by Queensland Health.

I have received a negative COVID-19 test, do I still have to quarantine if I have been to an interstate exposure venue?

Yes. If you have received a negative COVID-19 test and have been to an interstate exposure venue in the last 14 days you must quarantine when you enter Queensland or if you are already in Queensland, as soon as you become aware that you have been to an interstate exposure venue (during the relevant time). This includes venues that are defined as casual exposure venues by interstate and Queensland safe travel zone country government authorities.

Will I be charged for quarantine if I have been to an interstate exposure venue?

If you arrive into Queensland after the identified date

If you have been to an interstate exposure venue you must quarantine for 14 days in government arranged accommodation when entering Queensland. Anyone who has been to an interstate exposure venue upon entry into Queensland will be charged for their stay in government arranged quarantine.

If you are in Queensland or arrive before the identified date

If you are in Queensland, or arrive before the identified date, and become aware that you have been to an interstate exposure venue during the relevant time (even if you have not been told you are a close or casual contact) you must:

  • immediately travel by private transport directly to your home or accommodation and must quarantine until 14 days have passed since you were at an interstate exposure venue, unless told otherwise
  • get tested at your earliest opportunity
  • complete the contact tracing form linked from the relevant interstate exposure venue. If you are unable to complete the online contact tracing form please call 134 COVID (134 268).

After you complete the contact tracing form you will be contacted by Queensland Health.

If you are unable to drive yourself, see if a member of your household, family or a friend can take you. You must:

  • wear a face mask
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above precautions.

How long do I have to quarantine if I have been to an interstate exposure venue? / A location is now listed as historical but it has been less than 14 days since I was there. Do I need to remain in quarantine?

If you arrive into Queensland after the identified date

You must quarantine for 14 days from your arrival in Queensland if you have been to any interstate exposure venues published on the Queensland Health website in the last 14 days. For example, if you are informed you are a close contact on 1 May (day 0) you must quarantine until the end of 15 May (day 15).

If an interstate exposure venue becomes a historical venue while you are in quarantine in Queensland, you still need to complete the full 14 days of quarantine.

If you are in Queensland or arrive before the identified date

If you are in Queensland, or arrive before the identified date, you must quarantine until 14 days have passed since you were at an interstate exposure venue, unless told otherwise. For example, if you were at an interstate exposure venue on 25 April, but didn’t become aware until 1 May (day 0) you must quarantine until the end of 9 May (day 15).

If an interstate exposure venue becomes a historical venue while you are in quarantine in Queensland, you still need to remain in quarantine until 14 days have passed since you visited the interstate exposure venue.

What if I am told I am a close contact?

Home quarantine

If you are told you are a close contact and are allowed to quarantine at home you must immediately travel by the most direct route possible by private transport or transport arranged by a government authority to your home, accommodation or other suitable premises to quarantine. You must stay at your premises until you receive further instructions from Queensland Health or an emergency officer.

Government arranged accommodation

If you are told you are a close contact and must quarantine in government arranged accommodation, you must immediately travel by the most direct route possible by private transport or transport arranged by a government authority to the government arranged accommodation, unless otherwise directed by an emergency officer.

What if I have been to a place that is declared an interstate exposure venue after I arrive in Queensland? / I have been to an interstate exposure venue, what do I need to do?

You must monitor interstate exposure venues on the Queensland Health website daily  (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland.

  • immediately travel by private transport directly to your home or accommodation and quarantine until 14 days have passed since you were at an interstate exposure venue, unless told otherwise
  • get tested at your earliest opportunity
  • complete the contact tracing form linked from the relevant interstate exposure venue. If you are unable to complete the online contact tracing form please call 134 COVID (134 268).

After you complete the contact tracing form you will be contacted by Queensland Health.

When can I leave quarantine if I am a close contact? / When can I leave quarantine if I have been to an interstate exposure venue at the relevant time?

Your quarantine period will end:

  • at the time stated on your quarantine direction or as stated by an emergency officer, or
  • if your quarantine direction is revoked, or
  • if 14 days have passed since you had close contact with a confirmed COVID-19 case.

If I have been to an interstate exposure venue but have had my COVID-19 vaccine, do I need to follow the quarantine rules?

Yes.

If you are arriving into Queensland

You must complete 14 days quarantine in government arranged accommodation if you have been to any interstate exposure venue during the relevant times in the last 14 days, even if you have received your COVID-19 vaccine. This includes venues that are defined as casual exposure venues by interstate and Queensland safe travel zone country government authorities.

If you are in Queensland or arrive before the identified date

If you are in Queensland, or arrive before the identified date, and become aware that you have been to an interstate exposure venue during the relevant exposure period (even if you have not been told you are a close or casual contact) you must:

  • immediately travel by private transport directly to your home or accommodation and quarantine until 14 days have passed since you were at an interstate exposure venue, unless told otherwise
  • get tested at your earliest opportunity
  • complete the contact tracing form linked from the relevant interstate exposure venue. If you are unable to complete the online contact tracing form please call 134 COVID (134 268).

After you complete the contact tracing form you will be contacted by Queensland Health.

Questions about hotspots

What is a hotspot?

Hotspots are places in Australia where health officials have found a lot of people with COVID-19, or places that are at risk of a lot of COVID-19 infections. Hotspots are legally listed so that people travelling from those high-risk areas into Queensland can be identified.

A hotspot can be declared on a date, however restrictions will apply to persons who have been in a hotspot in the previous 14 days or since the start date identified for the hotspot (whichever is shorter). The start date identified can be earlier than when the hotspot was declared. This is because the start date for the hotspot is when the risk of COVID-19 transmission started.

People from hotspots are not able to enter Queensland unless they are entering for a limited number of essential activities. Queensland residents returning from a hotspot will have to quarantine at a government arranged hotel or other government organised accommodation for 14 days at their own expense. This will help reduce the chance that they might infect other people.

I’ve been overseas. Can I enter Queensland? / Can I travel from New Zealand to Queensland without quarantining?

Anyone who has been in an overseas country that is not a Queensland safe travel zone country or arriving on a non-quarantine free flight (red flight) from a Queensland safe travel zone country in the last 14 days must follow the Quarantine for International Arrivals Direction.

Can I come to Queensland if I have been in a COVID-19 hotspot?

The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), except for a limited range of people who can enter for essential purposes.

It does not matter if you were only in the COVID-19 hotspot for a couple of hours – if you were there at any time from the time the area was identified a hotspot , you are considered to have been in a COVID-19 hotspot.

People who are permitted to enter Queensland who have been in a COVID-19 hotspot within the last 14 days or since the start date identified for the hotspot (whichever is shorter) will generally have to quarantine for 14 days at government arranged accommodation. Queensland residents who have been in a COVID-19 hotspot can return home by air and new residents can relocate to Queensland but, they will have to quarantine in government arranged accommodation at their own expense.

Anyone who arrives in Queensland and has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) will need to apply for and receive a Queensland entry pass before they arrive.

Do I have to complete 14 days of mandatory quarantine if I come to Queensland from a hotspot?

Yes. There are only very limited circumstances where a person will not be required to complete mandatory quarantine at their own expense when entering Queensland from a hotspot.

You will have to quarantine when you enter Queensland if you:

  • have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and the place is a COVID-19 hotspot at the time you enter Queensland.
  • are a Queensland resident or New South Wales border zone resident who travelled outside the border zone in New South Wales.

You do not have to quarantine if you:

  • need to come to Queensland to complete an essential activity which does not require quarantine
  • arrive into Queensland by air and you transfer directly to another flight to leave Queensland or quarantine until your flight out of Queensland
  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport
  • transited through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and to manage driver fatigue, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road using private transport to enter an airport in the hotspot and fly to Queensland can provide evidence that you completed mandatory hotel quarantine in a COVID-19 hotspot and immediately transited to Queensland.
  • are a Queensland resident or New South Wales border zone resident entering for a permitted purpose who has only travelled within the New South Wales border zone and have not been in a hotspot in the last 14 days (but you will have to quarantine if you have been outside the border zone in New South Wales).

What if I am in a declared hotspot, and the location is undeclared while I am there?

As soon as a place is removed from the list of COVID-19 hotspots, you can enter Queensland even if you had been to that place in the 14 days before.

For example, the Northern Territory is decided by the Chief Health Officer to be a COVID-19 hotspot on 1 June 2020 and removed as a COVID-19 hotspot from 10am on 1 September 2020. You may enter Queensland from 10am on 1 September 2020, even if you had been in the Northern Territory during the previous 14 days.

What do I need to enter Queensland?

Everyone entering Queensland who has been in a declared hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) must:

  • provide a Queensland entry pass
  • provide satisfactory evidence of identity such as a driver’s license or Medicare card
    • children do not need to provide proof of identity
  • any other evidence required
  • commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland. You must tell the venue health manager if you become aware you have been to an interstate exposure venue after you enter government arranged quarantine
  • commit to get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue) within 14 days of entering Queensland.

If you are entering Queensland from somewhere that is not a declared hotspot you must:

  • get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue)
  • monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland
  • keep up to date with COVID-19 news to be aware of any hotspot announcements.

What will happen if there is an outbreak somewhere else in the country?

We are continuously monitoring the situation within other jurisdictions across the country.

We will consider declaring other hotspots or reimplementing border restrictions on other states. If needed, the full Queensland entry pass system may be activated.

A local government area may be declared as a COVID-19 hotspot if there are one or more unlinked cases of COVID-19 in the past 28 days. An unlinked case is when it is unknown where the person got COVID-19 from.

Other criteria may be used at the discretion of the Chief Health Officer.

If I am currently in mandatory quarantine due to entering from a COVID-19 hotspot, that is no longer a hotspot, can I leave quarantine?

If you enter Queensland from a location that is a hotspot, you may leave quarantine once the area is no longer a declared COVID-19 hotspot.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a COVID-19 hotspot or a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine

For example, Adelaide was removed as a COVID-19 hotspot on 12 December 2020, so you would be able to end quarantine from 12 December 2020, even if you had been in greater Adelaide in the last 14 days.

After you leave quarantine you must monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland

I’m a Queensland resident. Can I return to Queensland from a hotspot?

Yes. You can return to Queensland. You will only be allowed to enter Queensland by air unless you have only travelled within the New South Wales border zone in the 14 days prior to re-entering Queensland.

If you are a Queensland resident who has been to a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you must quarantine for 14 days in a government arranged accommodation or other place nominated by the government at your own expense. You will only be allowed to enter Queensland by air.

If you are returning to Queensland to perform an essential activity you may not be required to quarantine at your own expense, but will still need to follow some set rules (such as minimising contact with the community and keeping a written record of close contacts for 14 days), depending on what type of essential activity you are doing. If you are performing an essential activity you must monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland

If you were performing an essential activity in the COVID-19 hotspot, but are not going to be performing the essential activity in Queensland, you will have to complete 14 days quarantine in government arranged accommodation.

You must quarantine in government arranged accommodation when you return to Queensland if in the last 14 days you have been in a hotspot or overseas (excluding travel on a quarantine free flight from a safe travel zone country).

You will be directed by an Emergency Officer as to where you must quarantine. This will be at government arranged accommodation at your own cost.

Anyone entering Queensland who has been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), must apply for a Queensland entry pass. The only exceptions to this are people who are:

My child attends boarding school in a COVID-19 hotspot, can they return to Queensland?

#boarding-schools

Boarding school students who have been in a COVID-19 hotspot in the last 14 days can return to Queensland, however must:

  • complete a Queensland entry pass prior to arrival
  • only arrive by air
  • have a parent, legal guardian or responsible adult accompany them from their point of arrival
  • have a parent, legal guardian or responsible adult enter quarantine with them
  • quarantine in government arranged accommodation for 14 days at their own expense
  • commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland entry pass and for 14 days after arriving into Queensland. You must tell the venue health manager if you become aware you have been to an interstate exposure venue after you enter government arranged quarantine.

Any boarding school students who have been in a hotspot in the last 14 days who wish to return to Queensland with alternative quarantine arrangements must apply for an individual exemption.

Students who only transit through a COVID-19 hotspot are not taken to have been in hotspot and will not be required to quarantine on arrival in Queensland.

I’m a Queensland resident and need to travel interstate for health care/surgery. Will I need to quarantine for 14 days when I get home?

You will have to quarantine if you travelled to a hotspot for health care. If you are receiving health care inside the New South Wales border zone you will not have to quarantine You can transit through a COVID-19 hotspot by road using private transport if you stop only for essential fuel, supplies and to manage driver fatigue, wear a mask when stopping and do not stay overnight in a hotspot; to enter Queensland without needing to quarantine.

If I leave a hotspot and stay in a non-hotspot for 14 days, can I enter Queensland?

Yes, you will be able to enter Queensland without quarantining. You could be required to provide a booking confirmation for the accommodation you have been staying in outside of a hotspot. The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days.

If I live outside of a hotspot but work in a hotspot can I visit Queensland? / My partner works in a hotspot can we visit Queensland?

No. If you have been in a COVID-19 hotpot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you will not be allowed to enter Queensland. If you haven’t been in the hotspot you will be able to visit Queensland without your partner.

Can I drive to Queensland from a hotspot without having to quarantine?

No. If you have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), you can only enter Queensland by air. Only certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, and people performing select essential activities.

If you do not fall into one of these categories, you will be required to apply for an exemption to enter by road. If your exemption is granted, it will include details of where you will complete your mandatory quarantine.

There are only very limited circumstances where a person will not be required to complete mandatory quarantine at their own expense when entering Queensland from a hotspot.

Questions about travelling through a hotspot

If I have a layover in a hotspot am I able to enter Queensland?

Yes. If you have had a layover in an airport located in a hotspot you will be able to enter Queensland if you did not leave the airport. You will have to complete a Queensland entry pass.

Police at the border may ask you for evidence that you were only in a hotspot to transfer flights, and not for any other reason.

If I travel through a hotspot by road am I able to enter Queensland?

Yes. But only if you drive straight through the hotspot to a non-hotspot without stopping except to obtain essential fuel or to manage driver fatigue. For example, you can stop to use the bathroom or to change a baby. You must wear a mask when exiting your vehicle in a hotspot and not interact with the community.

You must travel in, a private vehicle or taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask. Children under the age of 12 do not have to wear a mask.

I’ve come from a hotspot will I be able to transfer to another flight in Queensland?

Yes. You can enter Queensland from another state or territory by air in order to transfer to another flight to leave Queensland. You must remain in the airport until you transfer to another flight or you can quarantine until your flight out of Queensland.

What is considered the 'confines of the airport'?

The confines of the airport are the terminal or terminals of an airport used for the arrival and departure of aircraft and passengers by air. This does not include airport hotels.

Do I need to complete a Queensland entry pass if I transited through a hotspot / Do I need to quarantine in government arranged accommodation if I transited through a hotspot?

You will not have to quarantine but you will still be required to complete a Queensland entry pass if you:

  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport and didn’t leave the airport
  • transited through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and to manage driver fatigue, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road using private transport to enter an airport in the hotspot and fly to Queensland.
    For example, if you drove to an airport carpark and then took private transport to the airport.

You won't be required to quarantine if you have only been in a hotspot in one of these situations.

Why can’t I visit Queensland from a hotspot for compassionate grounds?

These are really tough times we have had to make tough decisions to protect the lives of Queenslanders. You can apply for an exemption from the Chief Health Officer if you believe extreme exceptional circumstances exist. In the rare circumstances an exemption is granted, you will still have to complete quarantine, but may be permitted to leave quarantine to visit a dying relative (if the hospital agrees) or in another exceptional circumstance.

Does everyone coming from a hotspot have to fly to enter Queensland?

The majority of people entering Queensland from a hotspot will have to enter by air. Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics and people performing essential activities.

Maritime crew can enter Queensland by ship.

What do I do with my car if I’m returning from a hotspot?

You will have to arrange for storage of your car at your own expense. You can only enter Queensland from a hotspot via air.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics and people performing essential activities.

What does private transport mean?

Private transport is either a private vehicle (either your personal vehicle or a hire car) or a taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Can I transit through a hotspot to return to Queensland without the restrictions applying to me?

You can transit through a hotspot and not be required to quarantine or get tested when you return to Queensland if you:

  • arrived in a COVID-19 hotspot by air for the sole purpose of transiting through the airport and did not leave the confines of the airport. For example, you flew directly from an airport not in a hotspot, to an airport located in a hotspot, and did not leave the airport.
  • transited through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and to manage driver fatigue, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road using private transport to enter an airport in the hotspot and fly to Queensland.
    For example, if you drove to an airport carpark and then took private transport to the airport and flew home to Queensland.

You will still be required to complete a Queensland entry pass.

What do I do with my car/caravan if I’m returning from a hotspot?

You will have to arrange for storage of your car or caravan at your own expense. You can only enter Queensland from a hotspot via air.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care, people performing essential activities and Queensland or border zone residents who have only travelled within the New South Wales border zone in the 14 days prior entry to Queensland.

Does everyone coming from hotspot have to fly to come to Queensland?

The majority of people entering Queensland from a hotspot will have to enter by air. Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care, people performing essential activities and Queensland or border zone residents who have only travelled within the New South Wales border zone in the 14 days preceding entry to Queensland.

Maritime crew can enter Queensland by ship.

Questions about coming to Queensland for health care from a hotspot

What is essential health care?

You can enter Queensland by air for essential health care without an exemption.

Essential health care is any:

  • Queensland Children’s Hospital appointment confirmed in writing by the hospital
  • appointment at a Queensland Hospital and Health Service or associated outreach location, confirmed in writing by the service
  • Specialist appointment at a licensed Queensland private health facility or ancillary clinic or service, confirmed in writing by the service or health practitioner
  • An appointment at an Aboriginal and Torres Strait Islander health service confirmed in writing by the service
  • An appointment with a prescribed health practitioner at another premises, confirmed in writing by the practitioner on the form approved by the Chief Health Officer.

An appointment with a prescribed health practitioner may include an appointment with a registered NDIS provider as part of a NDIS Plan. An appointment at an ancillary clinic or service may include an appointment at a rehabilitation service.

An appointment with a prescribed health practitioner means an appointment with a person registered to provide the following services:

  • dental (including the profession of a dentist, dental therapist, dental hygienist, dental prosthetist and oral health therapist)
  • medical
  • medical radiation practice
  • midwifery
  • nursing
  • occupational therapy
  • optometry
  • paramedicine
  • pharmacy
  • physiotherapy
  • podiatry
  • psychology
  • services as a registered NDIS provider under an agreed NDIS plan.

If you don’t meet the above requirements you will not be able to enter Queensland unless you have been granted an individual exemption granted by the Chief Health Officer. These are only given in rare and exceptional circumstances

Read more about Entering Queensland for essential health care.

Can I enter Queensland for emergency health care?

Emergency health care patients requiring emergency care and entering Queensland via ambulance, aeromedical retrieval or formal interstate hospital transfer will not be subject to border requirements.

How do I prove that my health care cannot be obtained near my place of residence?/ What do I need to show at the border to prove that I have an essential health care appointment?

The hospital, service or health practitioner you are visiting will need to provide written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare. You will have to show this form at the border.

The health practitioner or person in charge of a hospital or other health facility will take into account a number of considerations, including your medical history, treatment plan, availability and timeliness of your treatment. If possible, you should try and obtain your health care in your home state rather than coming to Queensland to receive health care.

Can I receive essential health care in a private hospital?

Yes, if the hospital has provided you with written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare you will be able to receive your essential health care at a private hospital.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I’m coming to Queensland from a hotspot outside the border zone to receive essential health care?/ Can I quarantine with a family or friend while I'm waiting for my appointment?/ Can I stay somewhere other than government quarantine?

Anyone coming to Queensland to receive essential health care from a hotspot outside of the border zone will need to quarantine. If you will be admitted into a hospital you will be able to complete your quarantine at the hospital. All the same rules of government arranged accommodation will apply.

If you are an outpatient, you will have to stay in government arranged accommodation if your treatment is for more than one day. As soon your treatment is completed you will need to leave Queensland straight away.

If you are accompanying someone receiving essential health care as a support person and staying for the duration of their treatment you will need to stay in government arranged accommodation, unless the hospital or other facility can accommodate you.

You will have to fly to Queensland for essential health care if you have been in a hotspot in the last 14 days or since the hotspot was declared (whichever is shorter). You will need to be granted an exemption to enter by road from a hotspot unless you are a truck driver, worker related to the transport of freight and logistics or performing selected essential activities.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I have complex medical needs?

Anyone coming to Queensland to receive essential health care from a hotspot will need to quarantine.

If you are someone with complex medical needs, a person with a disability or parents of very young children, health staff at your accommodation can help you.

The Health care Support Service can also help you get the right healthcare, when and where you need it. If you want to apply for an exemption, speak with a healthcare support worker. To contact the Healthcare Support Service, phone 13 COVID (13 42 68 43) and press 3.

My child needs to receive essential health care that will take more than one day, what can I do?

If your child is receiving essential health care at the Queensland Children’s Hospital you will be able to complete your quarantine at the hospital. All of the same rules of government arranged accommodation will apply.

If your child is receiving essential health care at another hospital or your child is an outpatient of the Queensland Children’s hospital you and your family will need to stay in government arranged accommodation unless the hospital or facility can accommodate you. You can leave as soon as the treatment is over but you may stay longer if they wish.

If your child’s essential health care takes longer than 14 days you and your family will be able to leave government arranged accommodation once you have completed your 14 days quarantine and stay where you would normally stay, for example a Ronald McDonald House.

You will be able to leave government arranged accommodation to take your child to receive essential health care.

Read more about Entering Queensland for essential health care.

Do I have to quarantine if my essential health care treatment is only a day treatment or an appointment?

No, if you do not need to stay overnight for your treatment or appointments you do not have to quarantine. Instead you will have to travel directly to your appointment then leave Queensland immediately following your treatment/appointment by air. An Emergency Officer at the airport will provide you with information on how to commute from the airport to your appointment.

You must apply for an exemption to be able to enter Queensland by road to receive essential health care. Your exemption will include details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

Read more about Entering Queensland for essential health care.

Will I be charged for quarantine if I am coming up for essential health care treatment?

If you are coming to Queensland for health care or surgery from a COVID-19 hotspot, you will need to quarantine at government arranged accommodation. You may be eligible for a fee waiver or for a subsidy under the Isolated Patients Travel and Accommodation Assistance Scheme.

Do I need to apply for an exemption to enter Queensland from a hotspot to receive essential health care?

No. You do not need to apply for an exemption to enter Queensland if you are entering to receive essential health care, or to provide support to a person receiving essential health care.

You will be required to complete 14 days mandatory quarantine in government arranged accommodation. You may be eligible for a fee waiver.

You can enter Queensland via air. You must apply for an exemption to be able to enter Queensland by road to receive essential healthcare. Your exemption will include details of where you will complete your mandatory quarantine in government arranged accommodation.

Read more about Entering Queensland for essential health care.

What do I do if I’m told not to come to my health care appointment in Queensland?

If you are advised not to come to your health care appointment in Queensland, you should make an alternative appointment in your state.

I am attending an appointment with a private health care provider, are there any extra steps I need to complete?

Any health care provider that is not a Queensland Health provided service must provide you with a completed approved form for entering Queensland to receive essential health care (DOCX 72 kB).

Why can I no longer drive to Queensland from a hotspot to attend an essential health care appointment?

You must apply for an exemption to be able to enter Queensland by road to receive essential health care. This is to ensure you receive details of where you will be required to complete your mandatory quarantine in government arranged accommodation.

People entering Queensland for emergency health care will still be able to enter by road.

Questions about safe travel zone countries

What are safe travel zone countries?

Safe travel zone countries are selected on the advice of National Cabinet and the Queensland Chief Health Officer. These decisions are based on a number of factors, including the number of days since the country has had community transmission of COVID-19.

Currently New Zealand is a safe travel zone country for Queensland. As countries have their own travel restrictions in place, Queenslanders should visit Smart Traveller before making travel arrangements.

What is a quarantine free flight?

You can travel from a safe travel zone country to Australia, quarantine free, if you:

  • have been in the safe travel zone country for 14 days or more and not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and
  • travel to Australia on a quarantine free flight.

Currently New Zealand is a safe travel zone country for Queensland.

A quarantine free flight only carries passengers who have completed an Australian Travel Declaration (at least 72 hours prior to departure) declaring their health status and that they have been in a safe travel zone country for 14 days or more, and have not been in a COVID-19 outbreak location in the last 14 days before travel. Quarantine free flights will be determined by your airline. You should not travel if you are feeling unwell or have COVID-19 symptoms.

If you plan to onward travel to other states or territories, you should check local requirements prior to travelling. Some states and territories may require travellers from safe zone countries to quarantine on arrival.

What are green and red zones?

Two different zones, red and green, have been created at Australian airports to ensure the separation of passengers arriving on quarantine free flights from those who are not.

If you travel on a quarantine-free flight, you will be guided through the green zone to complete all border clearance processes in the airport of arrival in Australia.

You will also be required to sign a COVID-19 Declaration Card stating you have been in a safe travel zone country for the past 14 days and provide contact details while in Australia to help with contact tracing if required.

Passengers may have to go through additional health screening – either before boarding their flight overseas or on arrival in Australia.

Further information for travellers arriving in the green travel zone.

If you travel on a flight that isn’t quarantine free you will be guided through the red zone and will have to undergo health screening within the airport terminal. You will also have to complete 14 days mandatory quarantine in government arranged accommodation, at your own expense.

What if I have arrived on a quarantine free flight and have COVID-19 symptoms?

Anyone arriving into Queensland on a quarantine free flight who has symptoms should get tested as soon as possible and isolate until they receive a negative result.

See the Australian Government advice for international travellers.

What if my flight isn’t quarantine-free?

If you enter Queensland from overseas on a flight that is not quarantine free you will have to quarantine for 14 days in government arranged accommodation at your own expense.

Do I need to apply for an exemption to travel to Australia from New Zealand?

International travel to Australia is managed by the Department of Home Affairs.

Questions about quarantine

What is quarantine?

Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.

This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if in the last 14 days, they have:

People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.

When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 to a person who is directed to quarantine. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

What's the difference between quarantine and isolation?

While both will limit your movements, quarantine is what people are required to do in case they have come in contact with a confirmed case.

Isolation is the term used when asking people who are suspected or confirmed to have COVID-19 to stay in their home or in hospital until they are no longer infectious.

If you are suspected or confirmed to have COVID-19, you will be asked to self-isolate unless you are so sick that you need treatment in a hospital.

Who is a close contact?

#closecontact

A close contact is someone who has:

  • had face-to-face contact for any amount of time or shared a closed space for at least 1 hour with a confirmed case during their infectious period.
  • been to a venue or location where the risk of transmission is considered high based on public health assessment.
  • been identified by public health authorities to be at high risk for developing COVID-19 as they have or may have been in contact with someone with COVID-19, for example in a school or other institutional setting.
  • been advised they will be provided with a quarantine direction by an emergency officer – by text, email or phone call.
  • been confirmed a close contact or casual contact by an interstate government authority.

Questions about quarantine when entering from Victoria or South Australia

I’m entering from a hotspot, where do I have to quarantine?

#where-to-quarantine

New South Wales

If you are entering from New South Wales you will need to complete your 14 days mandatory quarantine in government arranged accommodation.

South Australia or Victoria

If you are entering from South Australia or Victoria, and have only been in either a South Australian or Victorian COVID-19 hotspot in the previous 14 days, you will be able to quarantine at home if you are directed to do so by an emergency officer and you:

  • enter Queensland by air
  • live or will be staying within a safe 2 hour driving distance from the airport you arrive into Queensland (you cannot fly to another airport once you enter Queensland)
  • use a private vehicle driven by yourself, someone you live with, a friend or family member to travel directly to your residence, without stopping
  • are staying in a private house, share house or townhouse, this does not include apartment blocks with shared amenities (for example garage, garbage area, foyer, elevator or stairwell) or short term temporary commercial accommodation, for example an AirBnb, a hotel, caravan, tent at a camping ground
  • can comply with general quarantine requirements
  • have not been to an interstate exposure venue
  • can provide evidence of the above to an emergency officer when asked.

I’m currently in hotel quarantine because I entered Queensland from a South Australia or Victoria hotspot, can I complete the reminder of my quarantine at home?

Yes you can if, you:

  • are told by an emergency officer that you can complete the remainder of your quarantine at a private house, share house or townhouse, this does not include apartment blocks with shared amenities (for example garage, garbage area, foyer, elevator or stairwell) or short term temporary commercial accommodation, for example an AirBnb, a hotel, caravan, tent at a camping ground
  • live or will be staying within a safe 2 hour driving distance from the government arranged accommodation
  • have not been to an interstate exposure venue
  • fill in a declaration stating that you have not been to a declared COVID-19 hotspot other than South Australia or Victoria in the last 14 days.
  • provide your contact details and address where you will complete your quarantine
  • use a private vehicle driven by yourself, someone you live with, a friend or family member to travel directly to your residence, without stopping – you cannot use a hire car
  • have had at least one negative COVID-19 test result (before leaving hotel quarantine)
  • can comply with general quarantine requirements

I have been in a South Australia or Victoria hotspot, can I hire a car to drive to a private residence to complete home quarantine? / Can I get a taxi or rideshare to a private residence to complete home quarantine?

No. You cannot get a taxi, rideshare or hire car to get to a private residence to complete home quarantine.

You must use a private vehicle driven by yourself, someone you live with, a friend or family member to travel directly to your residence, without stopping. If you cannot do this, then you will have to complete your quarantine in government arranged accommodation.

You must wear a mask whenever you are not in the room you are completing your quarantine.

I entered Queensland from a South Australia or Victoria hotspot. Can I complete my home quarantine in a caravan?

No. You can only complete home quarantine in a standalone building, for example a house, share house or townhouse. You cannot complete your home quarantine in an apartment or home that has any shared amenities, for example garage, garbage area, foyer, elevator or stairwell. This decision is based on evidence that COVID-19 has spread through apartment complexes with shared amenities in the past.

I entered Queensland from a South Australia or Victoria hotspot. Can I complete my home quarantine in my apartment?

No. You can only complete home quarantine in a standalone building, for example a house, share house or townhouse. You cannot complete your home quarantine in an apartment or home that has any shared amenities, for example garage, garbage area, foyer, elevator or stairwell. This decision is based on evidence that COVID-19 has spread through apartment complexes with shared amenities in the past.

What are the general quarantine requirements if I am quarantining at home because I entered from South Australia or Victoria?

#quarantine-requirements-sa-vic

You must:

  • quarantine at a private residence and remain there for 14 days, starting on the date you arrive in Queensland
  • use a private vehicle driven by yourself, someone you live with, a friend or family member to travel directly without stopping to your residence, which is located within a 2 hour driving distance
  • be tested on days 1,5 and 12
  • not go into public places, including your work or the shops. You will need to let your employer know that you cannot attend your workplace until you are told it’s safe to do so.

You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment

You must not leave quarantine except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital
  • to have a COVID-19 test
  • to attend a court or tribunal to give effect to orders of the court or tribunal
  • to assist with or participate in a State, Territory or Commonwealth law enforcement investigation or other action
  • to leave Queensland by the most direct route without stopping
  • as told by an emergency officer.

You can only leave quarantine without a negative COVID-19 test:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • to get a COVID-19 test
  • as told by an emergency officer.

You cannot let anyone else enter your residence except people who:

  • normally live at the residence
  • are entering to provide emergency, medical or other essential care
  • are fulfilling a shared parenting or child contact obligation
  • are giving effect to the orders of a Court or Tribunal
  • are responding to an emergency situation
  • are told to do so by an emergency officer.

I entered Queensland from a South Australia or Victoria hotspot. I have a home within a safe 2 hour driving distance can my friend quarantine with me?

Yes. You can quarantine in any private residence. This includes a friend or family’s home. It does not include apartment blocks with shared amenities (for example garage, garbage area, foyer, elevator or stairwell) or short term temporary commercial accommodation, for example an AirBnb, a hotel, caravan, tent at a camping ground.

It does not include short term temporary commercial accommodation, for example an AirBnb, a hotel, tent at a camping ground).

I entered Queensland from a South Australia or Victoria hotspot. What is a private residence?

A private house share house or townhouse, this does not include apartment blocks with shared amenities (for example garage, garbage area, foyer, elevator or stairwell) or short term temporary commercial accommodation, for example an AirBnb, a hotel, caravan, tent at a camping ground.

I have been in a South Australia or Victoria hotspot, how should I quarantine if I live with other people?

If you are allowed to quarantine at home, after entering from a Victoria or South Australia hotspot, you must as much as possible:

  • stay in your own room, as much as possible, no one else should come into the room
  • only leave your room to use the bathroom or have fresh air breaks
  • use a separate bathroom or clean the bathroom each time you use it
  • have meals and medicines brought to your bedroom door
  • wear a mask if you need to open your door and move through the house
  • stay 1.5 metres away from others
  • wear a face mask when moving through shared spaces in the house (e.g. when using the bathroom) and stay at least 1.5 meters away from other people.
  • have the house regularly cleaned by someone you live with, who should pay attention to frequently touched items such as door handles, phones and remote controls.

You must not:

  • Go anywhere in the home where there are other people, wait until they leave the room or area
  • prepare food for other people
  • share household items

Everyone in the household must:

  • get tested if they have any COVID-19 symptoms, no matter how mild
  • wash their hands often, using soap and water or hand sanitiser
  • sneeze or cough into their arm or a tissue, then put the tissue in the bin
  • practice physical distancing
  • avoid sharing household items.

If you live with other people, they will not have to quarantine.

I entered Queensland from a South Australia or Victoria hotspot. How can I get food and medication?

You can get food and medication while in quarantine by doing the following:

  • Ask friends or family members to get food and medication to leave at your door.
  • If you need a prescription filled arrange this with your usual pharmacist or GP. They can then deliver it to your home or you can let your friend or family member know where to collect the medication. Read more about getting medicines and accessing health services.
  • Arrange a food delivery service. Have all food left outside your home. Do not let any delivery person into your home.
  • Contact the Community Recovery Hotline on 1800 173 349 for help.

I entered Queensland from a South Australia or Victoria hotspot. Can home care and essential services like nurses still provide care for me at home?

Only if permitted by an emergency officer. You should discuss your in-home care needs with an emergency officer. If visits are allowed carers must:

  • wash their hands often, using soap and water or hand sanitiser
  • sneeze or cough into their arm or a tissue, then put the tissue in the bin
  • practice physical distancing

For more detailed information, please read the specific COVID-19 advice for in-home community workers on the Queensland Health website.

I entered Queensland from a South Australia or Victoria hotspot. When and how do I get tested?

If you are directed to quarantine at home, you will be emailed a laboratory test form (if required) and will be asked to attend a fever or respiratory clinic on days 1, 5 and 12 of your mandatory quarantine or as directed by the local public health unit. The timing of this testing is important and, if delayed, may delay your release from quarantine. If you refuse to get tested at any time your quarantine period may be extended for an additional 14 days.

Make sure you wear a mask when you attend a testing clinic. When you arrive at the clinic, tell the health care professionals that you are a domestic arrival from a COVID-19 hotspot, are in quarantine and are attending for routine testing.

You should travel alone and use personal transport where possible. You must go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.

When travelling with other people, you must:

  • wear a mask
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

I entered Queensland from a South Australia or Victoria hotspot. What happens if I develop symptoms during quarantine?

If you have COVID-19 symptoms that are life threatening or urgent:

Call Triple zero (000). Tell the operator that you are in quarantine.

If you have COVID-19 symptoms that are not urgent:

Call 134 COVID (134 268) to speak to someone about your health.

If you test positive you will need to go into isolation. Anyone who has been in your household then becomes a close contact and must go into quarantine.

I entered Queensland from a South Australia or Victoria hotspot. What happens when I complete my quarantine?

If you have completed your quarantine without developing symptoms and have been tested for COVID-19 on days 1, 5 and 12 (and received a negative test result), you will be able to leave quarantine on the date specified on your quarantine direction when advised by Queensland Health. You must continue to practise physical distancing and good hand and respiratory hygiene. If you become unwell and have any cold or flu-like symptoms return home straight away and contact your doctor.

I entered Queensland from a South Australia or Victoria hotspot. Can I leave my house during my 14 day quarantine period?

No. You must not leave your home for 14 days except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital
  • to have a COVID-19 test
  • as otherwise required or permitted under a direction given to you by an emergency officer.

I entered Queensland from a South Australia or Victoria hotspot. If I need to leave home quarantine for an essential reason, how do I get to my destination?

You should travel alone, using your own private vehicle without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you in their car.

When travelling with other people, you must:

  • wear a mask
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

In an emergency situation if you do not have a private vehicle you should call an ambulance or police service. In an emergency call Triple zero (000).

Can I take public transport from regional Victoria to the Melbourne airport or regional South Australia to the Adelaide airpor and still be eligible to complete quarantine at home when I arrive in Queensland?

Yes, you can. However, using private transport will reduce your risk of getting COVID-19.

Questions about home quarantine

What do I need to do if I have been directed to quarantine at home?

#home-quarantine-what-to-do

If you have been directed to quarantine at home, you must stay at the address stated on your quarantine direction for 14 days or the date specified on the direction.

You cannot:

  • leave your residence except:
    • in an emergency
    • to avoid injury or illness or to escape a risk of harm – for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
    • to get essential medical care
    • to get a COVID-19 test
    • as required or permitted under a direction given by an emergency officer
  • go into public places including your work or the shops. You will need to let your employer know that you cannot attend your workplace until you are told it is safe to do so
  • let anyone into your nominated premises unless they:
    • usually live with you
    • are required to enter in an emergency.

given permission by an emergency officer. You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment or are staying in a hotel.

If you are in quarantine and need help getting food or other essentials you should call the Community Recovery Hotline on 1800 173 349.

What do I do if I live with other people if I’m quarantining at home?

You should:

  • stay in your own room
  • use a separate bathroom if possible, or clean the bathroom each time you use it
  • stay at least 1.5 metres away from others
  • avoid common areas
  • wear a mask when moving through shared spaces in the house
  • wear a mask when in the same room as others
  • avoid preparing food for other people in the household
  • avoid sharing household items
  • clean the house regularly, especially things people touch often like door handles
  • maintain good hygiene practices like washing hands regularly, avoiding touching your face (or others’ faces) and covering coughs and sneezes
  • wash shared sheets often, using soap or detergent.

Everyone in the household should:

  • practice good hand and respiratory hygiene
  • practice social distancing
  • avoid sharing household items
  • monitor their health for any COVID-19 symptoms.

How can I get food and medication if I’m quarantining at home?

You can get food and medication while in quarantine by doing the following:

  • Ask friends or family members you don’t live with to get food and medication to leave at your door.
  • If you need a prescription filled arrange this with your usual pharmacist or GP. They can deliver it to your house or you can let your friend or family member know where to collect the medication. Read more about getting medicines and accessing health services .
  • Arrange a food delivery service. Have all food left outside your house. Do not let any delivery person into your nominated premises.
  • Contact the Community Recovery Hotline on 1800 173 349 for help.

Can I have people visit me in home quarantine?

You cannot let anyone enter the premises where you are quarantining unless they:

  • usually live with you
  • are required to enter in an emergency
  • are given permission by an emergency officer.

What if I refuse to be tested if I’m quarantining at home?

By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus.

Can home care and essential services like nurses still visit me at home?

These workers are not currently permitted to enter the home of a close contact in quarantine unless permitted by an emergency officer under the Management of Close Contacts Direction. Close contacts in quarantine should discuss their in-home care needs with public health officers. When visits occur it is essential to practise good hand and respiratory hygiene and maintain physical distancing.

Do I have to have a test while completing quarantine at home?

If you are directed to quarantine at home, you will be emailed a laboratory form and will be asked to attend a test centre on day 12 of your mandatory quarantine period. If you do not get tested when asked to do so, your quarantine period will be extended.

Please wear a mask when you attend the clinic for testing. When you arrive at the clinic, tell the healthcare professionals that you have been identified as a close contact of a person with COVID-19, are in quarantine and are attending for routine day 12 testing.

Even if you test negative on your routine day 12 testing you must stay in quarantine for the full 14 days until the date specified on your quarantine direction. This is because you could still develop COVID-19 towards the end of the quarantine period.

How can I travel for testing if I’m quarantining at home?

#travel-to-get-tested-in-quarantine

You are allowed to leave your home to attend a fever or respiratory clinic for testing if permitted under a direction given to you by an emergency officer.

You should travel alone, use personal transport where possible, and go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.

When travelling with other people, you must:

  • wear a mask
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions. A taxi van or a taxi with a protective shield is preferred, if this is not available, you can travel by taxi or rideshare while sitting in the back seat on the passenger side.

What happens if I develop symptoms during quarantine if I’m quarantining at home?

If you have COVID-19 symptoms that are life threatening or urgent:

Call Triple zero (000). Tell the operator that you are in quarantine.

If you have COVID-19 symptoms that are not urgent:

Call 134 COVID (134 268) to speak to someone about your health.

What happens at the end of my quarantine if I’m quarantining at home?

If you have completed your 14 days of quarantine without developing symptoms and have been tested for COVID-19 when requested to do so by a public health emergency officer, you will be able to leave quarantine.

You must continue to practice physical distancing and good hand and respiratory hygiene.

If you become unwell and have any cold or flu like symptoms return home straight away and contact your doctor.

When do I have to wear a face mask if I’m quarantining at home?

You must wear a face mask when:

  • told to do so by an emergency officer
  • leaving quarantine for a permitted purpose.

Questions about government arranged quarantine

Do I have to quarantine when I arrive in Queensland from overseas?

Everyone entering Australia from overseas excluding travel on a quarantine free flight from a Queensland safe travel zone country or people transiting through Queensland before boarding another international flight, must go into quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense. The Quarantine for International Arrivals Direction outlines requirements for people arriving into Queensland from an overseas country that is not a Queensland sae travel zone country or arriving on a non-quarantine free flight (red flight) from a Queensland safe travel zone country

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

No, you only have to quarantine for 14 days in the state or territory you arrive in.

If the location you are quarantining in is a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland if you are allowed to enter from the hotspot for a permitted purpose – subject to the following conditions. When you arrive in Queensland, you will need to provide written proof to an emergency officer that you have completed your mandatory hotel quarantine in another state, that you have had a COVID-19 test in quarantine and received a negative result, and that you travelled on a direct route in private transport or as arranged by a government authority from the hotel to the airport. During this travel time you must have worn a mask and you must not have left the confines of the airport.

It is important to remember that even though you have completed your quarantine in another state, you will still need an exemption to enter Queensland if you quarantined in a hotspot, unless you are a Queensland resident or are entering for a permitted purpose.

Can Queensland residents quarantine in their own homes if they have been to a hotspot?/ Other places in Australia allow people to quarantine in their homes, why can’t I?

If you have been to a hotspot, quarantine in Queensland must be in government arranged accommodation. Quarantine outside of government arranged accommodation will only be available in very limited circumstances.

You cannot arrange to quarantine at home or another pre-booked accommodation. This is due to the significant health risk that cannot be appropriately managed at other residences or accommodation providers. If the mandatory quarantine requirements are not strictly followed and people mix more easily in the community, there is unacceptable risk of COVID-19 transmission in the community.

Each state and territory have different approaches to managing people returning from overseas or from a declared hotspot.

What are the screening questions which may be asked on arrival to Queensland?

An emergency officer may require any person arriving in Queensland from overseas, including on a quarantine free flight, to answer questions or provide evidence about:

  1. whether the person has symptoms consistent with COVID-19
  2. whether they have been exposed to COVID-19 in the past 14 days
  3. whether the person has been undertaking managed isolation or quarantine in a safe travel zone country in the past 14 days
  4. their name
  5. their date of birth
  6. their phone number while in Australia
  7. their intended address while in Australia
  8. their email address
  9. their flight number
  10. their flight seat number
  11. the places the person has been in the last 14 days before arriving in Queensland.

Where is government arranged accommodation available in Queensland?

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

How do I get from the airport to the accommodation to quarantine?

When you arrive, transport from the airport to government arranged accommodation will be provided. You cannot take a taxi, rideshare or public transport to the premises.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

Can I have people visit me while in quarantine?

No. You are not allowed to have anyone enter your room, unless they are:

  • needed for an emergency situation
  • staying in the premises for quarantine reasons
  • required to enter by an emergency officer to conduct a COVID-19 test
  • directed to enter by an emergency officer for an emergency and their contact details are recorded.

What emergencies will people be allowed to enter my quarantine room?

Emergency officers will allow people to enter your room for an emergency situation where it is not possible for you to be transported to hospital. Other emergencies could include emergency maintenance such as a broken pipe.

Do I have to quarantine in Queensland if it’s not my final destination in Australia?

Yes. If Queensland is not your final destination in Australia you must quarantine here before continuing your journey unless you are an unaccompanied minor. You do not have to quarantine if you travel on a quarantine free flight from safe travel zone country.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult if they are coming from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a hotspot. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

What happens if I have a long layover between my connecting international flights?

If you are arriving into Queensland from overseas and have a long layover before another international flight to leave Australia, there are different steps depending on how long your layover is:

  • less than 8 hours - you will have to stay at the airport and will not have to complete the Queensland International Arrivals Registration
  • 8 to 72 hours - you will be directed by an emergency public health officer to quarantine in government arranged accommodation. You will be required to pay for the number of nights you stay at the hotel if you are at the hotel for more than 24 hours.

Questions about opening your door in government arranged quarantine

Can I open the door of my quarantine room?

You can only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door. For example:

  • collect food, laundry or other items left at your door
  • place laundry, rubbish or other items directly outside your door in a sealed bag for collection
  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, including a COVID-19 test
  • as otherwise required or permitted under a direction given to you by a relevant authority.

What rules must I follow to go on my balcony?

#balcony-rules

When you go on your balcony you must practise social distancing, by staying 1.5 metres away from people on other balconies.

You must not:

  • pass food or other items out of your balcony
  • climb out of your balcony
  • allow anyone to enter your balcony
  • accept any other items on to your balcony
  • physically interact with neighbouring guests across balconies.

Who doesn't have to wear a face mask in quarantine?

There are some exceptions to wearing a face mask when opening the door to your quarantine room. These exceptions include:

  • children under 12
  • anyone who has a medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma.

What sort of face mask can I wear?

You can wear a single use surgical mask with a minimum level 1 barrier protection (Australian Standard) that covers your nose and mouth.

You cannot wear a scarf, bandana or face shield.

Where can I find information on how to correctly wear a face mask?

Find out how to use, wear and dispose of a face mask.

Questions about leaving government arranged quarantine

What if I decide I no longer want to remain in Queensland after starting my quarantine?

Arriving from Overseas

If you arrive in Queensland from overseas you will have to quarantine in government arranged accommodation for 14 days, at your own expense. You cannot leave quarantine to travel interstate or overseas unless you have an exemption from the Chief Health Officer.

If you come to Queensland from a safe travel zone country and you are directed to quarantine, you will only be able to leave quarantine early if allowed by an emergency officer or if you are granted an exemption by the Chief Health Officer.

You will have to quarantine if you haven’t travelled on a quarantine free flight or from a country that is not a Queensland safe travel zone country. If you have been in a place outside of Australia in the 14 days immediately before you enter Queensland, you will have to follow the requirements under the Quarantine for International Arrivals Direction.

Arriving from a hotspot

If you arrive in Queensland and you have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and have not been overseas in the last 14 days, you will need to quarantine in government arranged accommodation for 14 days.

If you decide you do not wish remain in Queensland after starting your quarantine, you can leave quarantine prior to completing the full 14 days to immediately leave Queensland without stopping, provided you:

  • wear a mask and travel by an endorsed transport provider
  • have received a negative COVID-19 test result while in quarantine.

Close contacts and interstate exposure venues

If you are identified as a close contact or you have been to an interstate exposure venue at the relevant time you will be contacted by a public health emergency officer and be required to get tested and quarantine as per their instructions. You cannot leave quarantine early unless you have an exemption from the Chief Health Officer due to the increased public health risk.

If we can’t find the people who had been in close contact with a person who tested positive, we will issue an alert on our website and through media and social media. This lists the dates, times and places where the sick person was will be listed on our website. We ask the public who may have had contact with that person at one of those times or places to contact us. If you have travelled interstate you should keep up to date with the latest public health alerts of as listed on the other relevant state or territory government’s website. If you have been in an exposure site you should call 134 COVID ( 134 268 ), you will be required to get tested immediately and follow the public health advice of the relevant jurisdiction.

If I am currently in mandatory quarantine due to entering from a country that has since become a safe travel zone country for Queensland, can I leave quarantine?

If you entered Queensland from a location that has since been declared a Queensland safe travel zone country, you can leave quarantine.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine
  • declare you have not been to any of the listed interstate exposure venues and commit to monitor the list of interstate exposure venues daily (at least once every 24 hours) from the time you complete a Queensland Entry Pass and for 14 days after arriving into Queensland

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital, if allowed by the authority
  • to depart on a connecting international flight
  • as otherwise required or permitted under a direction given to you by a public health emergency officer.

If I need to leave quarantine for an essential reason, how do I get to my destination?

If leaving quarantine for medical care at a hospital, you must travel in an ambulance.

If leaving quarantine for any other allowed purpose, you must travel in an emergency services vehicle or transport arranged by a government authority. From 9am AEST 21 May 2021 if leaving quarantine for any other allowed purpose, you must travel in an ambulance or by a government authority endorsed transport provider with a transport plan.

Questions about government arranged quarantine service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared hotspot or if you are identified as a close contact needing to quarantine in government arranged accommodation, you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

How will my food be delivered?

Food will be delivered to your room by ‘contactless delivery’. Hotel staff will explain how this will work.

You can only open the door to your room if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door.

Can I order food and drinks online?

Yes, you can buy food and drinks online to be delivered to the hotel and staff will bring it to your room. You will be charged for hotel quarantine meals even if you don’t eat them.

Check the hotel rules about buying and drinking alcohol. Hotels practice responsible service of alcohol and deliveries are recorded. You are allowed the equivalent of six 330ml cans of beers (6-9 standard drinks), or one bottle of wine (7-8 standard drinks) per day.

Any excess alcohol will be stored on your behalf until you have completed your quarantine period.

What if I have dietary requirements?

Let hotel reception know if you have any dietary requirements when you check in.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/ Can I choose my own hotel?/ Can I change my room?/ Can I choose which government hotel I go into? / If we are a family with children, can we get an apartment?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

Room changes are not allowed unless medically required or in exceptional circumstances. There may be additional costs for room changes. Call hotel reception to request a Room change form.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room. There will be a minibar fridge in your room, but there will be no minibar menu items available for the duration of your stay.

On arrival at your government arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Questions about health and wellbeing during government arranged quarantine

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are only allowed under exceptional circumstances due to the potential spread of COVID-19.

I am not managing without access to fresh air – what should I do?

Should you believe your circumstances are exceptional please request a room break request form from hotel reception for consideration by Queensland Police Service and Queensland Health.

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the health support team or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

How do I get my medication while in quarantine?

If you have a current script, you can take a photo and send it to a local pharmacy. You will have to discuss payment and delivery of the medication with the hotel. Call hotel reception for local pharmacies.

If you don’t have a current script, you can book a telehealth consult with a Doctor. They can organise a prescription to be sent to a local pharmacy and medication delivered to the hotel. Call hotel reception for local Doctors.

How do I access First Nations medical services while in quarantine?

If you want to book a First Nations medical service, you first need a telehealth consult with a local Doctor. The Venue Health Manager can help you access Aboriginal and Torres Strait Islander hospital liaison services.

Can I use my nebuliser while in quarantine?

If you require the use of a nebuliser, call hotel reception. Nebulisers have an increased risk of spreading viruses such as COVID-19 through aerosolisation. This is the production of small particles of water that do not fall to the ground as droplets and can flow through the air and spread more widely.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

How can I look after my mental wellbeing in quarantine?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult for some Queenslanders. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Other questions about government arranged quarantine

Can I smoke while in quarantine?

You cannot smoke in your room. It is important you talk to the health support team if you smoke or are dependent on any other substance. The health support team can help you get the support you need during your stay.

You can call Quitline (13 78 48) between 8am and 9pm, 7 days a week to receive free nicotine replacement therapy patches that can be sent to you within one business day. The Quitline also provides free and confidential advice on how to quit smoking.

What do I do in an evacuation?

In an evacuation, follow normal hotel procedures. If safe to do so, wear a face mask and keep 1.5 metres from others. You will be given an extra mask to use in case of an evacuation. If you use this face mask, ask for a new spare one.

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your government arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing in government arranged quarantine

Why do I have to be tested for COVID-19?

In Australia, it is known that international travellers and people who have been in a hotspot are at a higher risk of having COVID-19.

You have to be tested so that if you are carrying the virus – even without showing symptoms – you do not pass it on. By getting tested you will help keep Queenslanders safe.

How often do I need to be tested?

You will be tested for COVID-19 on:

  • arrival at your government arranged accommodation; and
  • on day 5; and
  • on day 12 or 13 of your quarantine, even if you have no symptoms.

Some children may only be tested on days 10 to 13. Call hotel reception to speak to the Venue Health Manager if you have any questions.

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you have COVID-19 symptoms that are life threatening or urgent:

  • Call Triple zero (000). Tell the operator that you are in quarantine.
  • If possible, call hotel reception and tell them an ambulance is coming.

If you have COVID-19 symptoms that are not urgent:

  • Call hotel reception and tell them you have COVID-19 symptoms. The hotel will tell the Venue Health Manager.
  • The venue health team will contact you (during business hours) for an onsite COVID-19 test.
  • Outside business hours you can call 134 COVID (134 268) to speak to someone about your health.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

What happens if my test is negative?

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine accommodation, this may be by phone or by SMS.

People in quarantine who get tested for COVID-19 with a negative result still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine because you have been in a hotspot and it is no longer a hotspot.

If I refuse to be tested, do I need to pay for the extra 14 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

What does the test involve?

For the COVID-19 test, secretions are collected from the back of your nose and throat using a swab. The test will be performed in your hotel room by a trained healthcare professional. They will ask you to stand in your doorway to sit or lie down comfortably, if you are unable to stand, tilt your head back and quickly insert a small swab with a soft tip into your mouth and into each nostril. You may experience brief discomfort, but the test will be over quickly.

How are children under the age of 12 tested?

Small children will need testing using a specialised swab, by a healthcare professional who has been trained to complete COVID-19 tests on children. Discuss your children’s testing with the health support team, when they contact you regarding your tests.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine, on day 5 and on day 12 or 13 of their 14 days quarantine in government arranged accommodation.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about specialist or essential workers

What is a specialist or essential worker?

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland. Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Endorsement of a person’s status as a specialist worker will only be provided in line with strict criteria set out in the Border Restrictions Direction.

Employers should be undertaking long-term resource and workforce planning that is not dependent on specialist worker endorsements being granted.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

What does a specialist or essential worker need to enter and remain in Queensland?

A specialist or essential worker who has been endorsed to enter Queensland from a COVID-19 hotspot will require:

You will then be issued a Quarantine Direction by an emergency officer.

How can I get approval to enter Queensland from a COVID-19 hotspot as a specialist health worker?

Specialist health workers need to follow the same steps outlined for specialist or essential workers.

Applications for specialist or essential worker status will require evidence of the following:

  1. A written explanation of the essential activity the specialist or essential worker is to enter Queensland for.
  2. Documentation that demonstrates:
    1. why this service is needed in Queensland;
    2. why these services cannot be obtained in Queensland;
    3. why these services must be provided without delay; and
    4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty.
  1. The employer has a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must be in the form approved by the Chief Health Officer (DOCX).

Only people with specialist skills that are not available in Queensland will be granted approval to enter Queensland as a specialist health worker. A Hospital and Health Service within Queensland or your employer will be required to confirm that you have specialist skills needed in Queensland and that cannot be obtained in Queensland.

I am employed by a private construction company providing critical infrastructure work. What evidence do I need to provide to enter Queensland from a hotspot?

All specialist workers who are undertaking essential activities in Queensland will need to provide evidence of the following documents if requested by an Emergency Officer:

I am a contractor or individual worker and am applying to enter Queensland as a specialist or essential worker in mining, resources, energy and water sectors. How do I apply?

Please ensure your application is submitted by the owner/operator of the asset or project, otherwise your application cannot be processed. Applications from a contractor or individual worker will not be approved.

For example, applications must be submitted by:

I have been in a declared hotspot and I have previously received an exemption to enter Queensland, is this still valid?

If you received an exemption prior to a hotspot being declared and have not yet entered Queensland, your exemption is no longer valid. You can apply for a new exemption.

Exemptions will only be granted in extreme exceptional circumstances. You may not be granted the same exemption now that border restrictions have been tightened.

I am a Queensland resident who is performing specialist or essential activities in a hotspot. Do I apply to re-enter Queensland as a specialist or essential worker?

No. You would need to enter Queensland as a Queensland resident and quarantine at government-nominated accommodation for 14 days, unless you are entering Queensland to undertake an activity that would class you as a specialist worker. An example of this would be a specialist technician who is required to provide undertake an urgent maintenance task in a hotspot, and then return to Queensland and be required to undertake an urgent maintenance task in Queensland. In this case, you should apply for specialist worker endorsement with a quarantine management plan (DOCX) to allow you to undertake the urgent task in Queensland.

I am a specialist or essential worker coming to Queensland from a COVID-19 hotspot by road. Do I need to quarantine?

No. Specialist or essential workers can enter Queensland from a COVID-19 hotspot by road. You must quarantine in accordance with any requirements in the Quarantine Management Plan prepared by your employer or business. If you are feeling unwell and develop any COVID-19 symptoms (Opens in new window) (Opens in new window), you should not go to work and must be tested immediately.

I am a specialist or essential worker who is in quarantine due to entering from a COVID-19 hotspot that is no longer a hotspot, can I leave quarantine?

Specialist or essential workers who are not in government arranged quarantine can leave quarantine immediately without direction by an Emergency Officer once an area is no longer a declared COVID-19 hotspot.

Questions about essential activities

Who is classed as performing an essential activity?

#essential-activity

People performing an essential activity in Queensland need to provide evidence and complete quarantine as required by the table below when requested by an Emergency Officer when entering Queensland from a COVID-19 hotspot. People who are not Queensland residents, can only remain in Queensland for the time necessary to complete the essential activity. The below table outlines who these people include:

National and State Security and Government employees

  • Any government official who is responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage, and is required to be physically present in Queensland to do so.
  • Active military personnel required to be on duty in Queensland.
  • Active members of the Australian Federal Police or Australian Border Force required to be on duty while in Queensland.
  • Active members of State, Territory or Commonwealth law enforcement agencies required to be on duty while in Queensland
  • A Federal, State, Territory or local government elected representative who is travelling to Queensland to complete official duties.
  • Consular officers or consular employees of an overseas country (excluding travel on a quarantine free flight from a safe travel zone country) travelling to Queensland to complete official duties in Queensland. Consular employees will need to quarantine by global quarantine requirements with consent.

These employees will need to provide their relevant government issued identification or consular official or diplomat passport of a foreign country when requested by an Emergency Officer.

Health services and emergency services

  • A Queensland or New South Wales Ambulance Service employee, paramedic, an officer of St John Ambulance Australia, RACQ Lifeflight crew, Royal Flying Doctor Service crew, CareFlight crew or other aeromedical services crew who are providing patient transport or emergency medical care.
  • Someone who is responsible for the retrieval, delivery or transportation of organs or tissue for medical transplantation.
  • Someone who, is responsible for providing critical health support services or for the critical maintenance, resupply or repair of health services infrastructure critical to Queensland. This includes Australian Red Cross Lifeblood.
  • Someone who is required to provide fire or emergency services in Queensland including rural fire service, state emergency services and firefighters

These employees will need to provide their Government or employer issued identification or an official letter from an employer confirming their employment.

Freight and logistics operators

Freight and logistics operators are:

  • Heavy vehicle drivers
  • Rail crew and rail drivers
  • Passenger transport operations, excluding taxi and rideshares
  • Non-heavy vehicle commercial freight operators
  • Logistics and support workers
  • Anyone else who is essential to the delivery of freight.

This does not include air crew and maritime crew who are subject to separate requirements.

They must be:

  • transporting freight to, from or through Queensland under a commercial freight operation or anyone else in the vehicle who is essential for the delivery of the freight. This includes two up drivers, a pilot or escort for an oversized or over mass vehicle or tow truck drivers for heavy vehicle salvage
  • providing logistics and support for the transport which requires the person to be physically present in Queensland to provide the logistics or support. For example, a specialist mechanic or rail engineer providing essential mechanical or engineering support for the transport of freight. Anyone responsible for providing support that can be performed remotely such as administrative support are not allowed to enter Queensland.
  • transporting passengers by road or rail to, from or through Queensland, under a commercial passenger operation or public transport operation. Each passenger, including the driver, must complete a Queensland Border Declaration Pass (Freight and Logistics workers (F Pass)

These people must comply with the Queensland Freight Protocol.

Emergency energy, drinking water, sewerage, liquid fuel, telecommunications or resources event

Anyone required to respond to an emergency energy, drinking water, sewerage, liquid fuel, resources or telecommunications event and provide emergency services to Queensland’s:

  • energy generation, transmission or distribution networks
  • drinking water supply, or sewerage services
  • liquid fuel supply
  • resources sector
  • telecommunications, data services, broadcast or communications infrastructure.

These services must be critical to Queensland and not be able to be practicably be obtained in Queensland due to the nature of the emergency.

Specialist or essential workers

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland.

Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

Airtime crew and maritime crew

Any air crew or maritime crew who are entering Queensland in the course of their duties.

International air crew must comply with the Quarantine and COVID-19 Testing for Air Crew Direction.

Disaster management worker

A disaster management worker is anyone who is endorsed (including volunteers and paid duties) in line with the Disaster Management Protocol to:

  • perform disaster management or disaster operations in Queensland
  • return to Queensland after performing disaster management or disaster operations in a COVID-19 hotspot
  • perform activities to respond to or to assist in the recovery from a public safety emergency in Queensland; or
  • respond to or to assist in the recovery from a public safety emergency in COVID-19 hotspot.

What must I do if I am entering Queensland from a hotspot to perform an essential activity?

If you are allowed to enter Queensland to perform an essential activity, you will need to:

  • keep a record of your close contacts for 14 days after arriving in Queensland, including their:
    • name (if available)
    • phone number or email address (if available)
    • the day, time and location that you saw them
  • provide the records to an emergency public health officer if you are asked for them
  • minimise contact with others for 14 days or the duration of your stay in Queensland (whichever is shorter)
  • practice physical distancing whenever possible
  • only remain in Queensland for the time necessary to carry out the activity
  • comply with any relevant Public Health Directions
  • comply with any protocol, (e.g. Protocol for Protocol for Maritime Crew for Freight movements entering Queensland and Disaster Management) approved by the Chief Health Officer that relates to the essential activity to be performed.

I am coming to Queensland from a hotspot as an essential worker from the hotspot, do I need to complete a Queensland Entry Pass if I drive?

Yes, anyone who has been in a hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), must complete a Queensland Entry Pass.

In addition to having a Queensland Entry Pass and a Quarantine Management Plan, a specialist or essential worker entering Queensland from a COVID-19 hotspot will need to be issued with a quarantine direction by an emergency officer under the Public Health Act 2005. This is a legal notice.

For workers entering by road, Queensland Health will provide the employer of a worker with the details about how they will be issued with a quarantine direction.

Only the following people can enter by road without an exemption:

  • emergency infrastructure workers
  • specialist or essential workers
  • disaster management workers
  • ambulance or aeromedical workers
  • freight or logistics operators
  • fire or emergency services workers
  • people providing critical maintenance resupply or repair of health services infrastructure critical to Queensland
  • active military members
  • Government officials who in carrying out their duties in Queensland are responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage.

Questions about Disaster Management

What is a public safety emergency?

A public safety emergency is an emergency as outlined in the Public Safety Preservation Act 1986 or an equivalent emergency that is declared by another state or territory Government or government agency.

Who is a disaster management worker?

Under the Queensland Disaster Management Protocol anyone who is providing disaster management or disaster operations activities related to preventing, preparing for, responding to and recovering from a disaster. This includes volunteers and people who are paid.

I’m a disaster management worker. Do I need to get tested?

Voluntary testing for COVID-19 is strongly encouraged for any disaster management workers who are travelling into and out of COVID-19 hotspots and entering Queensland.

The Disaster Management Protocol recommends disaster management workers undertake a COVID-19 test within 7 days prior to entering Queensland and then continue voluntary testing every 7 days if it is practicable to do so (factoring in any immediate disaster or public safety emergency needs). This will help to keep our essential disaster management workers, and the community safe from the spread of COVID-19.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a disaster management worker by showing a copy of your endorsement as a disaster management worker. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Do disaster management workers have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

Disaster management workers do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter).

Any person should go and tested if they develop symptoms consistent with COVID-19 (fever or history of fever, symptoms of acute respiratory infection (cough, shortness of breath, sore throat), loss of smell or loss of taste, unexplained tiredness, headache, diarrhoea, nausea or vomiting) while present in Queensland.

I’m off duty, do I still need to keep records?

Yes, disaster management workers who have been in a COVID-19 hotspot in the 14 days, or since the start date identified for the hotspot (whichever is shorter), before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. This includes when they are off-duty, between shifts, or on recreational days.

Do disaster management workers coming from a COVID-19 hotspot need to quarantine when entering Queensland?

Disaster management workers responding to an event in Queensland do not have to quarantine for 14 days in government arranged accommodation unless directed to do so by an emergency public health officer.

Disaster management workers entering Queensland to perform disaster prevention, preparation or recovery work must quarantine at employer provided accommodation for 14 days. These workers may leave quarantine to attend the disaster management worksite.

Queensland residents who are returning home from completing disaster management activities in a COVID-19 hotspot and not commencing disaster management work in Queensland must quarantine at their home accommodation for 14 days or if their home is not suitable for quarantine they must quarantine at employer approved accommodation for 14 days.

Do disaster management workers need to complete a Queensland Entry Pass?

A disaster management worker does not need a Queensland Entry Pass if they are responding to an immediate disaster under the Operational protocol for disaster management workers or entering Queensland in any other emergency situation. If a worker is not responding to an immediate disaster or an emergency, they need to complete a Queensland Entry Pass.

Questions about freight services

#questions-about-freight-services

Will freight and equipment be able to cross the border into Queensland?

Yes. Freight and logistics workers can enter Queensland, via road, rail and air. Commercial freight operations can include moving a range of different things for a variety of industries, such as fresh food and groceries, pharmaceuticals, heavy haulage for construction equipment, new vehicles, and furniture removals.

The transport of freight includes the commercial transport of livestock or other live animals such as beehives. It can also include passenger transport services like coaches. Any commercial passenger operations must only be transporting passengers that are permitted to enter Queensland.

There are additional requirements for freight and logistics operators entering Queensland from a COVID-19 hotspot such as:

  • they comply with the Queensland Freight Protocol including:
    • keeping records of people they come into close contact with while in Queensland
    • keeping records of compliance with testing requirements
    • testing requirements if entering from a hotspot or an affected area
    • practise physical distancing wherever possible, including maintaining a distance of at least 1.5 metres from people.

What Queensland Entry Pass should Freight and Logistics workers apply for?/ Do freight and logistics operators need to complete a Queensland Entry Pass?

#qld-entry-pass-freight-logistics-workers

View the Transport and Main Roads Diagram.

COVID-19 hotspot

If you are requesting entry to Queensland to provide essential freight or logistics transport you must apply for the Freight and Logistics Pass’ (F Pass). You must comply with the 7 day rolling COVID-19 surveillance testing requirements.

New South Wales border zone

Queensland and New South Wales border zone residents who are freight and logistics workers and who have only been in the New South Wales border zone and not entered another COVID-19 hotspot (including other parts of New South Wales) in the last 14 days, can apply for a Queensland Entry Pass (X Pass) to enter Queensland for work.

You do not need to comply with the 7 day rolling COVID-19 surveillance testing requirements.

New South Wales COVID-19 hotspot (outside of the New South Wales border zone)

If you have travelled outside of the New South Wales border zone to another part of New South Wales in the last 14 days or since the identified start date for the COVID-19 hotspot (whichever is shorter) you must have a valid Freight and Logistics Pass (F Pass). You must also have an F Pass if you are neither a Queensland nor New South Wales border zone resident and have only been inside in the New South Wales border zone. You must comply with the 7 day rolling COVID-19 surveillance testing requirements.

Travel from locations with no COVID-19 hotspots or affected areas

If you have not been to a COVID-19 hotspot or an affected area in the last 14 days you must complete a Queensland Entry Pass (T Pass) to enter Queensland for any purpose. All of New South Wales including the New South Wales border zone is a declared COVID-19 hotspot.

Interstate exposure venue

There is not a special pass for travel to an interstate exposure venue. If you have been to an Interstate Exposure Venue you should complete the pass based on whether you have been in a COVID-19 hotspot or not, or are a Queensland or New South Wales border zone resident who has only travelled within the border zone per the above.

I am a freight and logistics worker who has only travelled in the border zone, can I complete a Queensland Entry Pass (T Pass)?

No. The New South Wales border zone is a COVID-19 hotspot so you cannot complete a Queensland Entry Pass (T Pass). Find out what pass you need to complete.

What is an affected area?/Is an affected area the same as a hotspot?

#affected-area

Additional obligations are in place for freight and logistics operators who have been in an affected area, as outlined in the Queensland Freight Protocol.

The Local Government Areas (LGAs) of Blacktown, Canterbury-Bankstown, Campbelltown, Cumberland Fairfield, Georges River Liverpool and Parramatta in New South Wales are affected areas.

These LGAs have been determined as a higher risk by the New South Wales Government based on recent COVID-19 positive cases related to the New South Wales outbreak.

Under the Queensland Freight Protocol any freight or logistics operator who has been in an affected area in the last 14 days must:

  • get tested for COVID-19 in another state or territory within the 72 hours before they enter Queensland if they have left their vehicle in an affected area
  • provide evidence that they have had a test within 72 hours of entry to Queensland, this can be a form provided by the testing facility or a photograph of the form
  • provide evidence (sms, email, written record or photo) of a negative test result received within the 7 days prior to entering Queensland.

I’m a freight and logistics operator. Do I need to get tested if I have been in a COVID-19 hotspot?/ Do I need to get tested if I have been in an affected area?

Hotspot

Yes. Under the Queensland Freight Protocol, any freight or logistics operator who is travelling into and out of COVID-19 hotspots and entering Queensland must:

  • have received a negative COVID-19 test result within the 7 days before they enter Queensland
  • maintain a rolling 7 day surveillance testing cycle while they continue to travel into and out of COVID-19 hotspots
  • provide evidence of these test results to an emergency officer when asked.

Affected Area

Yes. Under the Queensland Freight Protocol any freight or logistics operator who has left their vehicle in an affected area can only enter Queensland if they have:

  • had a COVID-19 test in another state or territory within 72 hours before entering Queensland and can provide evidence that they have had a test (sms, email, written form or photograph of the form)
  • evidence (sms, email, written form or photograph of the form) of a negative test result received within the 7 days prior to entering Queensland that they can show to an emergency officer when asked.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a freight and logistics operator by showing a copy of your valid Freight and Logistics Border Pass. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Dedicated testing facilities are being established for heavy vehicles. The Port of Brisbane testing facility will be operational from 30 July 2021. The testing facility at the Port of Brisbane will operate 7 days a week from 6am to 5pm.

This will help to keep our essential drivers, their families, and the community safe from the spread of COVID-19.

Do freight and logistics operators travelling between Queensland and the New South Wales border zone need to comply with the mandatory testing requirements?

New South Wales border zone

Queensland and New South Wales border zone residents freight and logistics workers, who have only been in the New South Wales border zone and no other COVID-19 hotspot including other parts of New South Wales in the last 14 days, can apply for a Queensland Entry Pass (X Pass) to enter Queensland for work. You do not need to comply with the COVID-19 surveillance testing requirements.

COVID-19 hotspot (outside of the New South Wales border zone)

If you have travelled outside of the New South Wales border zone to another part of New South Wales or to another COVID-19 hotspot in another State or Territory in the last 14 daysor since the identified start date for the COVID-19 hotspot (whichever is shorter) you must have a valid Freight and Logistics Pass (F Pass). You must also have an F Pass if you are not a Queensland or New South Wales border zone resident and have only been inside in the New South Wales border zone. You must also comply with the COVID-19 surveillance testing requirements.

What is the class exemption for farmers and agribusiness workers?

A class exemption has been granted by the Chief Health Officer for farmers and agribusiness workers who are New South Wales residents or Queensland residents to move across the Queensland border. View the class exemption. If you meet the conditions of the class exemption you will need a Queensland Border Declaration Pass (Z Pass).  You must describe your right of entry as ‘I have an exemption granted by the Chief Health Officer’.

Do freight and logistics operators have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

No. Freight and logistic operators do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter).

Mandatory testing requirements apply to freight and logistics workers. Freight and logistics workers must be tested every 7 days while they continue to travel into and out of COVID-19 hotspots. Freight and logistics operators who have left the confines of their vehicle in an affected area must be tested every 3 days.

I’m off duty, do I still need to keep records if I have been in a COVID-19 hotspot?

Yes, freight and logistics operators who have been in a COVID-19 hotspot in the 14 days before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. Freight and logistics workers must also collect and maintain written records of compliance with testing requirements, as outlined in the Queensland Freight Protocol.

This includes when they are off-duty, between shifts, or on recreational days.

I operate a rideshare. Am I a passenger transport operator?

No, rideshare operators are not passenger transport operators for the purposes of the Queensland Freight Protocol.

Do freight and logistics operators have to quarantine if they are re-entering Queensland from a COVID-19 hotspot?

No. Freight and logistics operators can re-enter Queensland by road, rail or air to reposition for work if they were required to travel to a COVID-19 hotspot in the course of their work, and their essential activity is complete. They must be re-entering to re-commence work as a freight and logistics operator.

I am a freight and logistics operator travelled in from a COVID-19 hotspot. Can I visit friends in Queensland once I’ve completed my freight task?

No. Freight and logistics operators who have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter) prior to entering Queensland may only remain in Queensland for the time needed to complete their essential activity. Social and recreational activities are not permitted while an operator is in Queensland. Once the task is complete the operator must depart Queensland by the most direct route possible.

Questions about seasonal workers

What is a seasonal worker?

Under the Seasonal Workers Health Management and International Quarantine Plans Direction, a seasonal worker refers to:

  • An employee or contractor who usually lives outside of Queensland who travels to, and stays within, Queensland to work in agribusiness or commercial fishing; or
  • An employee or contractor who:
    • usually lives in Queensland who travels from place to place within Queensland to work in agribusiness or commercial fishing
    • does not return to their usual place of residence each day
    • For example, workers on broadacre or crop farms who travel from farm to farm harvesting or planting crops are seasonal workers

Questions about air and maritime crew

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

Do Maritime crew need to complete a Queensland Entry Pass?

The rules for when maritime crew do or do not need to complete a Queensland Entry Pass are under the Protocol for Maritime Crew.

The Queensland Entry Pass includes the Queensland Border Declaration Pass and Queensland Travel Declaration referred to in the Protocol for maritime crew.

What are the rules for air crew?

All air crew arriving from overseas are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for Air Crew Direction.

Questions about endorsed transport providers

Endorsed transport providers

See more information on endorsed transport providers and for answer to commonly asked questions.

Questions about enforcement

How will the border restrictions be enforced?

Queensland Police and other Emergency Officers will be responsible for enforcing the measures under the Public Health Act 2005.

Existing compliance routines for essential services vehicle will remain in place to minimise disruption.

What is the penalty for not complying with the Border Restrictions Direction?/ What is the penalty for not completing a Queensland Entry Pass?

If you fail to comply with the requirements for travelling to Queensland you may be subject to enforcement, including an on the spot fine of up between $1378 to $4135, a court-imposed penalty of up to $13,785 or 6 months imprisonment.

What surveillance will be in place to make sure people follow the rules?

The Queensland Police Service will meet all arrivals by air and will be completing random spot checks by road to enforce the requirements.

Questions about exemptions

Can I apply for an exemption to enter Queensland or from requirement to quarantine?

The Chief Health Officer may give a person or a group of people an exemption from the Queensland Travel Declaration Direction and Border Restrictions Direction if extreme exceptional circumstances exist.

Apply for an exemption.

Can I apply for an exemption from quarantining in government arranged accommodation? I want to quarantine at my home because I need special care.

The Chief Health Officer can give an exemption from quarantine only for very exceptional circumstances. If you need special care, you will be placed in government accommodation that is medically supported to provide your care. Your carer will be placed into quarantine with you if you need care from a particular person.

Will I be able to apply for an exemption if I have been to an interstate exposure venue or hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter)?

You should only apply for an exemption if extreme exceptional circumstances exist. You will need to get this exemption before you can enter Queensland.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption for a wedding?

Exemptions are very unlikely to be granted for weddings.

Can I apply for an exemption to attend a funeral?

An exemption to attend a funeral is only likely to be granted if you complete 14 days of quarantine in government arranged accommodation.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption to visit someone who is near their end of life?

An exemption may be able to be granted for you to visit someone who is dying evidence can be provided. If an exemption was granted, you would have to quarantine for 14 days, or since the start date identified for the hotspot (whichever is shorter) however, you would be able to leave quarantine to visit your relative.

If your relative is in aged care facility or disability accommodation service, you will require approval from the operator of the facility as well as an exemption to enter Queensland under the Queensland Travel Declaration Direction and Border Restrictions Direction.

You must comply with all the conditions given under the exemption.

The facility must also take reasonable steps to manage your visit in line with the conditions of the exemption. For example, this could mean:

  • that the operator needs to ensure the resident you are visiting is in a single room
  • that you wear appropriate personal protective equipment (PPE)
  • that you are escorted to and from the room
  • that you avoid common areas and contact with other residents.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Do I need an exemption to relocate to Queensland?

#relocate-to-queensland

If you are moving house to settle in Queensland, and you are coming from a hotspot, you will need to arrive by air and complete 14 days in government-arranged hotel quarantine. This means you will need to arrange for your possessions to be transported by freight.

You will need to apply for a Queensland Entry Pass.

Exemptions to enter by road or to quarantine in another premise than a government nominated hotel are rarely granted and will only be considered in extreme exceptional circumstances.

For residents relocating from NSW to Queensland, staying in the NSW border zone for 14 days before coming to Queensland is not sufficient. This is because all of NSW, including the border zone, is currently a hotspot. Entry to Queensland is for border zone residents only and for a limited range of permitted purposes.

Residents of the NSW border zone are permitted to relocate to Queensland, as moving house is considered a permitted purpose.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in government arranged accommodation.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.

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Questions and requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

You can apply for an exemption to a Direction online.