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Quarantine for International Arrivals

Quarantine for International Arrivals Direction (No. 9)

What’s changed from 9am  AEST 7 May 2021

  • Anyone arriving into Queensland from overseas who is required to quarantine will need to be tested for COVID-19:
    • as soon as possible after their arrival in Queensland; and
    • on day 5; and
    • on day 12 or 13 of their quarantine period.

What will change from 9am AEST 21 May 2021

Overview

If you travelled on a quarantine free flight from a Queensland safe travel zone country to Australia, you can enter Queensland without needing to quarantine.

If you have been anywhere else overseas in the 14 days prior to arriving in Queensland or did not travel to Australia on a quarantine free flight, you must:

  • travel directly from your arrival point to government arranged accommodation, as instructed by the relevant authority
  • not leave government arranged accommodation for 14 days, except:
    • in an emergency situation
    • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
    • for essential medical care at a hospital, if allowed by the authority
    • to depart on another international flight
    • as otherwise required or permitted under a direction given to you by a public health emergency officer
  • not allow anyone else to enter the premises where you are quarantining, unless they are:
    • needed for an emergency situation
    • a resident of the premises or staying in the premises for quarantine reasons
    • required to enter by an emergency officer to conduct a COVID-19 test
    • directed to enter by an emergency officer for an emergency and their contact details are recorded.
  • only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask
  • travel in an ambulance if leaving quarantine for medical care and returning to quarantine after care has been received
  • travel in an emergency services vehicle or transport arranged by a government authority if leaving quarantine for any other allowed purpose.
  • If on a balcony, you cannot:
    • physically interact with other guests
    • accept or pass over items between balconies
    • enter another guest’s balcony.

Queensland International Arrivals Registration

If you have been overseas in the last 14 days prior to arriving in Queensland, you must complete a Queensland International Arrivals Registration.

You don’t have to complete a registration if you arrived in Australia on a quarantine free flight from a Queensland safe travel zone country.

International passengers can transit through Queensland without quarantining or completing the Queensland International Arrivals Registration if you remain at the airport until your next international flight to leave Australia and your next flight is within 8 hours of your arrival in Queensland.

If you are an international transit passenger who has between 8 and 72 hours from your arrival in Queensland and your next international flight, you will be required to quarantine at government arranged accommodation until your next flight and complete the Queensland International Arrivals Registration.

Unaccompanied minors

  • Unaccompanied minors (under the age of 18) who have been overseas (excluding Queensland safe travel zone countries) in the 14 days prior to arriving in Queensland must quarantine in government arranged accommodation with a parent, guardian or other responsible adult.
  • An unaccompanied minor who arrives in Queensland from overseas can travel from Queensland to another State or Territory to quarantine, if allowed by the other state or territory.

Testing in quarantine

Anyone who has been overseas in the last 14 days will be asked to take a COVID-19 test on:

  • arrival to their quarantine room; and
  • on day 5; and
  • on day 12 or 13 of their 14 days quarantine in government arranged accommodation.

The majority of recent COVID-19 cases in Queensland have been acquired by overseas travellers.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Those who do not agree to take a COVID-19 test at any point when requested will have their stay in quarantine extended by an additional 14 days.

There are no testing requirements for people who arrive on quarantine free flights from a Queensland safe travel zone country. However, if you arrive on a quarantine free flight from a safe travel zone country with COVID-19 symptoms, you should get tested for COVID-19 and isolate until you receive a negative test result.

Safe travel zone countries

Currently New Zealand is a safe travel zone country for Queensland.

Maritime crew

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

Air crew

All air crew arriving from overseas are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for Air Crew Direction (No. 2).

For full details, read the Quarantine for International Arrivals Direction (No. 9)

Questions about quarantine

What is quarantine?

Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.

This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if in the last 14 days, they have:

People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.

When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 to a person who is directed to quarantine. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

What's the difference between quarantine and isolation?

While both will limit your movements, quarantine is what people are required to do in case they have come in contact with a confirmed case.

Isolation is the term used when asking people who are suspected or confirmed to have COVID-19 to stay in their home or in hospital until they are no longer infectious.

If you are suspected or confirmed to have COVID-19, you will be asked to self-isolate unless you are so sick that you need treatment in a hospital.

Who is a close contact?

#closecontact

A close contact is someone who has:

  • had face-to-face contact for any amount of time or shared a closed space for at least 1 hour with a confirmed case during their infectious period.
  • been to a venue or location where the risk of transmission is considered high based on public health assessment.
  • been identified by public health authorities to be at high risk for developing COVID-19 as they have or may have been in contact with someone with COVID-19, for example in a school or other institutional setting.
  • been advised they will be provided with a quarantine direction by an emergency officer – by text, email or phone call.
  • been confirmed a close contact or casual contact by an interstate government authority.

Do I have to quarantine when I arrive in Queensland from overseas?

Everyone entering Australia from overseas excluding travel on a quarantine free flight from a Queensland safe travel zone country or people transiting through Queensland before boarding another international flight, must go into quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense.

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

No, you only have to quarantine for 14 days in the state or territory you arrive in.

If the location you are quarantining in is a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland – subject to the following conditions. When you arrive in Queensland, you will need to provide written proof to an emergency officer that you have completed your mandatory hotel quarantine in another state, that you have had a COVID-19 test in quarantine and received a negative result, and that you travelled on a direct route in private transport or as arranged by a government authority from the hotel to the airport. During this travel time you must have worn a mask and you must not have left the confines of the airport.

Can Queensland residents quarantine in their own homes?

Quarantine must be in government arranged accommodation. Quarantine outside of government arranged accommodation will only be available in very limited circumstances.

You cannot arrange to quarantine at home or another pre-booked accommodation. This is due to the significant health risk that cannot be appropriately managed at other residences or accommodation providers. If the mandatory quarantine requirements are not strictly followed and people mix more easily in the community, there is unacceptable risk of COVID-19 transmission in the community.

What are the screening questions which may be asked on arrival to Queensland?

An emergency officer may require any person arriving in Queensland from overseas, including on a quarantine free flight, to answer questions or provide evidence about:

  1. whether the person has symptoms consistent with COVID-19
  2. whether they have been exposed to COVID-19 in the past 14 days
  3. whether the person has been undertaking managed isolation or quarantine in a safe travel zone country in the past 14 days
  4. their name
  5. their date of birth
  6. their phone number while in Australia
  7. their intended address while in Australia
  8. their email address
  9. their flight number
  10. their flight seat number
  11. the places the person has been in the last 14 days before arriving in Queensland.

Where is government arranged accommodation available in Queensland?

The Queensland Government has arranged for quarantine accommodation in Brisbane, Gold Coast and Cairns.

How do I get from the airport to the accommodation to quarantine?

When you arrive, transport from the airport to government arranged accommodation will be provided. You cannot take a taxi, rideshare or public transport to the premises.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

Can I have people visit me while in quarantine?

No. You are not allowed to have anyone enter your room, unless they are:

  • needed for an emergency situation
  • staying in the premises for quarantine reasons
  • required to enter by an emergency officer to conduct a COVID-19 test
  • directed to enter by an emergency officer for an emergency and their contact details are recorded.

What emergencies will people be allowed to enter my quarantine room?

Emergency officers will allow people to enter your room for an emergency situation where it is not possible for you to be transported to hospital. Other emergencies could include emergency maintenance such as a broken pipe.

Do I have to quarantine in Queensland if it’s not my final destination in Australia?

Yes. If Queensland is not your final destination in Australia you must quarantine here before continuing your journey unless you are an unaccompanied minor. You do not have to quarantine if you travel on a quarantine free flight from safe travel zone country.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult if they are coming from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a hotspot. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

What happens if I have a long layover between my connecting international flights?

If you are arriving into Queensland from overseas and have a long layover before another international flight to leave Australia, there are different steps depending on how long your layover is:

  • less than 8 hours - you will have to stay at the airport and will not have to complete the Queensland International Arrivals Registration
  • 8 to 72 hours - you will be directed by an emergency public health officer to quarantine in government arranged accommodation. You will be required to pay for the number of nights you stay at the hotel if you are at the hotel for more than 24 hours.

Questions about opening your door in government arranged quarantine

Can I open the door of my quarantine room?

You can only open the door to your room for a permitted purpose if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door. For example:

  • collect food, laundry or other items left at your door
  • place laundry, rubbish or other items directly outside your door in a sealed bag for collection
  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, including a COVID-19 test
  • as otherwise required or permitted under a direction given to you by a relevant authority.

What rules must I follow to go on my balcony?

#balcony-rules

When you go on your balcony you must practise social distancing, by staying 1.5 metres away from people on other balconies.

You must not:

  • pass food or other items out of your balcony
  • climb out of your balcony
  • allow anyone to enter your balcony
  • accept any other items on to your balcony
  • physically interact with neighbouring guests across balconies.

Who doesn't have to wear a face mask in quarantine?

There are some exceptions to wearing a face mask when opening the door to your quarantine room. These exceptions include:

  • children under 12
  • anyone who has a medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma.

What sort of face mask can I wear?

You can wear a single use surgical mask with a minimum level 1 barrier protection (Australian Standard) that covers your nose and mouth.

You cannot wear a scarf, bandana or face shield.

Where can I find information on how to correctly wear a face mask?

Find out how to use, wear and dispose of a face mask.

Questions about leaving government arranged quarantine

What if I decide I no longer want to remain in Queensland after starting my quarantine?

Arriving from Overseas

If you arrive in Queensland from overseas you will have to quarantine in government arranged accommodation for 14 days, at your own expense. You cannot leave quarantine to travel interstate or overseas unless you have an exemption from the Chief Health Officer.

If you come to Queensland from a safe travel zone country and you are directed to quarantine, you will only be able to leave quarantine early if allowed by an emergency officer or if you are granted an exemption by the Chief Health Officer.

You will have to quarantine if you haven’t travelled on a quarantine free flight or from a country that is not a Queensland safe travel zone country. If you have been in a place outside of Australia in the 14 days immediately before you enter Queensland, you will have to follow the requirements under the Quarantine for International Arrivals Direction.

Arriving from a hotspot

If you arrive in Queensland and you have been in a COVID-19 hotspot in the last 14 days or since the start date identified for the hotspot (whichever is shorter), and have not been overseas in the last 14 days, you will need to quarantine in government arranged accommodation for 14 days.

If you decide you do not wish remain in Queensland after starting your quarantine, you can leave quarantine prior to completing the full 14 days to immediately leave Queensland without stopping, provided you:

  • wear a mask and travel by an endorsed transport provider
  • have received a negative COVID-19 test result while in quarantine.

Close contacts and interstate exposure venues

If you are identified as a close contact or you have been to an interstate exposure venue at the relevant time you will be contacted by a public health emergency officer and be required to get tested and quarantine as per their instructions. You cannot leave quarantine early unless you have an exemption from the Chief Health Officer due to the increased public health risk.

If we can’t find the people who had been in close contact with a person who tested positive, we will issue an alert on our website and through media and social media. This lists the dates, times and places where the sick person was will be listed on our website. We ask the public who may have had contact with that person at one of those times or places to contact us. If you have travelled interstate you should keep up to date with the latest public health alerts of as listed on the other relevant state or territory government’s website. If you have been in an exposure site you should call 13 HEALTH ( 13 43 25 84 ), you will be required to get tested immediately and follow the public health advice of the relevant jurisdiction.

If I am currently in mandatory quarantine due to entering from a country that has since become a safe travel zone country for Queensland, can I leave quarantine?

If you entered Queensland from a location that has since been declared a Queensland safe travel zone country, you can leave quarantine.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine.

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care at a hospital, if allowed by the authority
  • to depart on a connecting international flight
  • as otherwise required or permitted under a direction given to you by a public health emergency officer.

If I need to leave quarantine for an essential reason, how do I get to my destination?

If leaving quarantine for medical care at a hospital, you must travel in an ambulance.

If leaving quarantine for any other allowed purpose, you must travel in an emergency services vehicle or transport arranged by a government authority. From 9am AEST 21 May 2021 if leaving quarantine for any other allowed purpose, you must travel in an ambulance or by a government authority endorsed transport provider with a transport plan.

Questions about government arranged quarantine service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or from a declared hotspot or if you are identified as a close contact needing to quarantine in government arranged accommodation, you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

How will my food be delivered?

Food will be delivered to your room by ‘contactless delivery’. Hotel staff will explain how this will work.

You can only open the door to your room if everyone inside is wearing a surgical face mask. You must wait one minute after staff have knocked on your door before opening the door.

Can I order food and drinks online?

Yes, you can buy food and drinks online to be delivered to the hotel and staff will bring it to your room. You will be charged for hotel quarantine meals even if you don’t eat them.

Check the hotel rules about buying and drinking alcohol. Hotels practice responsible service of alcohol and deliveries are recorded. You are allowed the equivalent of six 330ml cans of beers (6-9 standard drinks), or one bottle of wine (7-8 standard drinks) per day.

Any excess alcohol will be stored on your behalf until you have completed your quarantine period.

What if I have dietary requirements?

Let hotel reception know if you have any dietary requirements when you check in.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/ Can I choose my own hotel?/ Can I change my room?/ Can I choose which government hotel I go into? / If we are a family with children, can we get an apartment?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

Room changes are not allowed unless medically required or in exceptional circumstances. There may be additional costs for room changes. Call hotel reception to request a Room change form.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room. There will be a minibar fridge in your room, but there will be no minibar menu items available for the duration of your stay.

On arrival at your government arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Questions about health and wellbeing during government arranged quarantine

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are only allowed under exceptional circumstances due to the potential spread of COVID-19.

I am not managing without access to fresh air – what should I do?

Should you believe your circumstances are exceptional please request a room break request form from hotel reception for consideration by Queensland Police Service and Queensland Health.

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the health support team or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

How do I get my medication while in quarantine?

If you have a current script, you can take a photo and send it to a local pharmacy. You will have to discuss payment and delivery of the medication with the hotel. Call hotel reception for local pharmacies.

If you don’t have a current script, you can book a telehealth consult with a Doctor. They can organise a prescription to be sent to a local pharmacy and medication delivered to the hotel. Call hotel reception for local Doctors.

How do I access First Nations medical services while in quarantine?

If you want to book a First Nations medical service, you first need a telehealth consult with a local Doctor. The Venue Health Manager can help you access Aboriginal and Torres Strait Islander hospital liaison services.

Can I use my nebuliser while in quarantine?

If you require the use of a nebuliser, call hotel reception. Nebulisers have an increased risk of spreading viruses such as COVID-19 through aerosolisation. This is the production of small particles of water that do not fall to the ground as droplets and can flow through the air and spread more widely.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

How can I look after my mental wellbeing in quarantine?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult for some Queenslanders. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Other questions about government arranged quarantine

Can I smoke while in quarantine?

You cannot smoke in your room. It is important you talk to the health support team if you smoke or are dependent on any other substance. The health support team can help you get the support you need during your stay.

You can call Quitline (13 78 48) between 8am and 9pm, 7 days a week to receive free nicotine replacement therapy patches that can be sent to you within one business day. The Quitline also provides free and confidential advice on how to quit smoking.

What do I do in an evacuation?

In an evacuation, follow normal hotel procedures. If safe to do so, wear a face mask and keep 1.5 metres from others. You will be given an extra mask to use in case of an evacuation. If you use this face mask, ask for a new spare one.

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your government arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing in government arranged quarantine

Why do I have to be tested for COVID-19?

In Australia, it is known that international travellers and people who have been in a hotspot are at a higher risk of having COVID-19.

You have to be tested so that if you are carrying the virus – even without showing symptoms – you do not pass it on. By getting tested you will help keep Queenslanders safe.

How often do I need to be tested?

You will be tested for COVID-19 on:

  • arrival at your government arranged accommodation; and
  • on day 5; and
  • on day 12 or 13 of your quarantine, even if you have no symptoms.

Some children may only be tested on days 10 to 13. Call hotel reception to speak to the Venue Health Manager if you have any questions.

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you have COVID-19 symptoms that are life threatening or urgent:

  • Call Triple zero (000). Tell the operator that you are in quarantine.
  • If possible, call hotel reception and tell them an ambulance is coming.

If you have COVID-19 symptoms that are not urgent:

  • Call hotel reception and tell them you have COVID-19 symptoms. The hotel will tell the Venue Health Manager.
  • The venue health team will contact you (during business hours) for an onsite COVID-19 test.
  • Outside business hours you can call 13 HEALTH (Opens in new window) (13 43 25 84 (Opens in new window)) to speak to someone about your health.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

What happens if my test is negative?

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine accommodation, this may be by phone or by SMS.

People in quarantine who get tested for COVID-19 with a negative result still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine because you have been in a hotspot and it is no longer a hotspot.

If I refuse to be tested, do I need to pay for the extra 14 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

What does the test involve?

For the COVID-19 test, secretions are collected from the back of your nose and throat using a swab. The test will be performed in your hotel room by a trained healthcare professional. They will ask you to stand in your doorway to sit or lie down comfortably, if you are unable to stand, tilt your head back and quickly insert a small swab with a soft tip into your mouth and into each nostril. You may experience brief discomfort, but the test will be over quickly.

How are children under the age of 12 tested?

Small children will need testing using a specialised swab, by a healthcare professional who has been trained to complete COVID-19 tests on children. Discuss your children’s testing with the health support team, when they contact you regarding your tests.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas (excluding travel on a quarantine free flight from a Queensland safe travel zone country) or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine, on day 5 and on day 12 or 13 of their 14 days quarantine in government arranged accommodation.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about enforcement

Are there penalties if I don’t comply?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,334 for individuals and $6,670 for corporations, a court-imposed penalty of up to $13,345 or 6 months' imprisonment.

Questions about maritime and air crew

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

What are the rules for air crew?

All air crew arriving from overseas are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for Air Crew Direction.

Questions about the Queensland International Arrivals Registration

Who has to complete a Queensland International Arrivals registration?

If you have been overseas in the last 14 days prior to arriving in Queensland, you must complete a Queensland International Arrivals Registration.

You don’t have to complete a registration if you arrived in Australia on a quarantine free flight from a Queensland safe travel zone country.

Children can be included on the registration of the parent, guardian or responsible adult they are travelling with.

International passengers can leave on another international flight that leaves from Queensland in line with the Australian Government Department of Health advice.

International passengers can transit through Queensland without quarantining or completing the Queensland International Arrivals Registration if you remain at the airport until your next international flight to leave Australia and your next flight is within 8 hours of your arrival in Queensland.

If you are an international transit passenger who has between 8 and 72 hours from your arrival in Queensland and your next international flight, you will be required to quarantine at government arranged accommodation until your next flight and complete the Queensland International Arrivals Registration.

What is the Queensland International Arrivals Registration?

The Queensland International Arrivals Registration requires you to answer the following questions:

  • What is your name?
  • What is your date of birth?
  • What is your primary residential address in Australia?
  • What is your phone number?
  • What is your email address?
  • When will you arrive in Queensland?

You will need to provide evidence of your identity if asked – this could include your Passport, Driver Licence or Medicare card.

You will also need to provide details of the parent, guardian or responsible adult who will quarantine with any unaccompanied minors.

Questions about endorsed transport providers

Endorsed transport providers

See more information on endorsed transport providers and for answer to commonly asked questions.

Questions about face masks

When do I have to wear a face mask?

Face masks are a useful measure to help control sustained community transmission. At this time, we do not have sustained community transmission in Queensland.

There are some environments however, that present a higher risk of COVID-19 transmission whether there is community transmission or not. It is necessary to wear masks in these high-risk environments to prevent COVID-19 outbreaks in Queensland.

Identified high risk environments include airports, domestic flights and vehicles transporting people to and from quarantine hotels.

Where do I have to wear a face mask in a Queensland airport?

You must carry a face mask and wear it in all indoor areas of a Queensland airport as well as outdoor passenger transport and passenger waiting areas – for example at taxi ranks, public pickup areas, airport car parks, train platforms and skybridges.

Who doesn’t have to wear a face mask?

#exceptions

There are some exceptions to wearing a face mask in airports in Queensland, on domestic flights and in vehicles transporting people to and from quarantine hotels.

These exceptions include:

  • children under 12
  • a person eating, drinking or taking medicine
  • where visibility of the mouth is essential – for example, a person communicating to someone who is deaf or hard of hearing, a teacher or live broadcasting
  • a person with a particular medical condition or disability that may be made worse by wearing a mask – for example, a person who has breathing difficulties, a serious skin condition on their face, a mental health condition or psychological impacts from experienced trauma
  • a person undergoing medical treatment – for example, a person receiving first aid
  • if a person is asked to remove a face mask for identity
  • if wearing a mask creates a risk to a person’s health and safety
  • in an emergency or when required by law – for example, if a customs officer requires a person to remove their mask for a cavity search
  • in any circumstances where it is not safe to wear a face mask
  • if you are an air crew member or an airport worker who is not interacting directly with passengers.

If you remove your face mask for any reason, you must put it back on as soon as practicable.

Do I have to provide a medical certificate to prove I can't wear a mask due to my medical condition?

You do not need a medical certificate to prove you have a lawful reason for not wearing a face mask.

If a service provider, school or employer requires you to wear a mask when an exception applies, this may amount to unlawful discrimination.

Find out more information about COVID-19 and human rights.

Do I have to wear a mask if I’m driving a vehicle with no passengers?

No. You do not need to wear a mask if you are driving a vehicle without passengers.

Do I have to wear a face mask if I am not interacting directly with passengers?

Air crew and airport workers who do not interact directly with passengers do not need to wear a mask. If you are in the airport where passengers are present, you must wear a face mask.

What type of mask can I wear? Will it be provided to me?

You must obtain your own face mask. The best face mask is a single-use surgical mask – you can purchase these at pharmacies. If you are unable to get a surgical mask, any cloth mask with at least 3 layers is permitted.

Find out how to use, wear and dispose of a face mask.

How can I wear a face mask if I have a hearing aid or wear garments that cover my head or face?

If you wear a hearing aid we recommend considering wearing a mask that ties around your head, rather than over the ears to ensure the ties do not get tangled in your hearing aid.

There are a range of face masks available that can be worn with traditional and religious garments. These include face masks that are tied around the head, rather than looped over the ears. If you wear a face covering, like a veil or scarf, you should wear your face mask beneath this covering your nose and mouth.

Find out how to use, wear and dispose of a face mask.

How do I stop my face mask fogging up my glasses?

Try one of these tips to help prevent your face mask fogging your glasses:

  • make sure your face mask is fitted and pinched on your nose if possible
  • put your glasses on after your mask
  • wash your glasses with detergent and water to create a film to prevent fogging
  • use micropore tape (available at pharmacies) to tape the mask along the bridge of your nose and cheeks, then put your glasses on top
  • put a folded tissue across the bridge of your nose, then put your mask on with your glasses on top.

Find out how to use, wear and dispose of a face mask.

How do I wear a mask correctly if I have a big beard?

Ensure the mask covers your nose and mouth, regardless of any facial hair. For non-medical face masks, you do not have to achieve a seal with the mask against the skin of your face.

There are different shapes and sizes of fabric non-medical masks available, some of which may be a more comfortable option if you have facial hair.

Who are air crew and airport workers?

Air crew means a person on a commercial domestic flight landing or taking off in Queensland who is:
  • a pilot or crew member providing essential safety or maintenance functions or cabin crew member actively servicing a commercial domestic flight
  • an off-shift pilot or crew member providing essential safety or maintenance functions or cabin crew member travelling to reposition to commence duty in Queensland or another State or Territory
  • an aeromedical services crew member providing patient transport or emergency medical care to a patient
  • an off-shift aeromedical services crew member who is travelling as a passenger on an aircraft to reposition to commence duty in Queensland or another State of Territory.
Airport worker means someone required to perform work in a Queensland airport, including:
  • an engineer or other technical staff
  • a cleaner
  • a baggage handler
  • a person involved in the delivery or removal of food, goods or other things in connection with an aircraft
  • an employee of an airline other than air crew
  • a person providing law enforcement or border security services.

Can I remove my face mask to smoke or use an e-cigarette?

Yes, subject to existing restrictions on smoking in public places in Queensland.

While there isn’t enough evidence to be certain that people who smoke are more likely to be infected by COVID-19, the act of smoking means that fingers are in contact with your lips which increases the possibility of transmission of virus from hand to mouth.

Find out more about smoking and COVID-19.

How will wearing face masks be enforced?

Airlines can stop someone from boarding a domestic flight or flying with the airline (for a period of time determined by the airline) if they refuse to wear a face mask.

Although airlines are not responsible for enforcing compliance with the Mandatory Face Masks Direction, they can report non-compliance to the Queensland Police Service or Australian Federal Police through their current processes.

Queensland Police Service and Australian Federal Police officers may take action if a person refuses to wear a face mask without a lawful reason. A person may be given a move-on direction to not board a flight or to leave the airport for up to a 24 hour period. If someone refuses a police direction to wear a mask, Police officers can issue an on-the-spot fine of $200, an infringement notice, or a notice to appear in court.

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Questions and Requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

You can apply for an exemption to a Direction online.