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Quarantine for International Arrivals Direction

Quarantine for International Arrivals Direction (No. 2)

What’s changed from 1am AEST 22 December 2020

  • All international air crew are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for International Air Crew Direction.
  • Clarify that a quarantine-free flight only carries passengers who have completed an Australian Travel Declaration (at least 72 hours prior to departure) declaring their health status and that they have been in a safe travel zone country for 14 days or more.

What’s changed from 1am AEST 12 December 2020

  • New Zealand is a safe travel zone country – anyone from New Zealand who travels to Australia on a quarantine-free flight can come to Queensland without needing to quarantine.
    • There is a ban on overseas travel from Australia. You can’t leave Australia unless you get an exemption from the Department of Home Affairs.
    • Other countries, including New Zealand, still have travel restrictions in place.
    • Queenslanders should visit Smart Traveller before making overseas travel arrangements.
  • If you have been overseas, including New Zealand, in the last 14 days, an Emergency Officer may ask you a series of questions when you arrive in Queensland and you must answer truthfully.

Overview

If you travelled on a quarantine free flight from New Zealand to Australia, you can enter Queensland without needing to quarantine.

If you have been anywhere else overseas in the 14 days prior to arriving in Queensland, or did not travel to Australia on a quarantine free flight, you must:

  • travel directly from your arrival point to government arranged accommodation, as instructed by the relevant authority
  • not leave government arranged accommodation for 14 days, except:
    • in an emergency situation
    • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
    • for essential medical care or medical supplies if allowed by the authority
  • not allow anyone else to enter the premises where you are quarantining, unless they are:
    • living in the premises for quarantine reasons
    • providing emergency or medical care to someone living there, or
    • directed to visit by a relevant authority
  • If you are allowed to leave quarantine, you must wear a mask and travel in an ambulance, your personal vehicle, government-arranged transport or taxi with a protective shield between the driver and passenger. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Unaccompanied minors

  • Unaccompanied minors who have been overseas (excluding safe travel zone countries) in the 14 days prior to arriving in Queensland must quarantine in government arranged accommodation with a parent, guardian or other responsible adult.
  • An unaccompanied minor who arrives in Queensland from overseas can travel from Queensland to another State or Territory to quarantine, if allowed by the other state or territory.

Testing in quarantine

Anyone who has arrived in Queensland and been overseas in the 14 days prior will be asked to take a COVID-19 test before the completion of their 14 day quarantine in government arranged accommodation.

The majority of recent COVID-19 cases in Queensland have been acquired by overseas travellers.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Those who do not agree to take a COVID-19 test will have their stay in quarantine extended by an additional ten days.

Safe travel zone countries

  • New Zealand is a safe travel zone country – anyone from New Zealand who travels to Australia on a quarantine-free flight can come to Queensland without needing to quarantine.
    • Other countries, including New Zealand, still have travel restrictions in place. Queenslanders should visit Smart Traveller before making overseas travel arrangements.

Maritime crew

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

Air crew

All international air crew are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for International Air Crew Direction.

For full details, read the Quarantine for International Arrivals Direction (No. 2)

Questions about quarantine

What is quarantine?

Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.

This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if in the last 14 days, they have:

Currently, only New Zealand is a safe travel zone country. Anyone who has been in New Zealand in the last 14 days does not have to quarantine when they enter Queensland, if they travelled on a quarantine free flight.

People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.

When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

Who is a close contact?

A close contact is someone who has:

  • had face-to-face contact for any amount of time or shared a closed space for at least 1 hour with a confirmed case during their infectious period
  • been to a venue or location where the risk of transmission is considered high based on public health assessment
  • been identified by public health authorities to be at high risk for developing COVID-19 as they have or may have been in contact with someone with COVID-19, for example in a school or other institutional setting.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 to a person who is directed to quarantine. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

What's the difference between quarantine and isolation?

While both will limit your movements, quarantine is what people are required to do in case they have come in contact with a confirmed case.

Isolation is the term used when asking people who are suspected or confirmed to have COVID-19 to stay in their home or in hospital until they are no longer infectious.

If you are suspected or confirmed to have COVID-19, you will be asked to self-isolate (PDF) unless you are so sick that you need treatment in a hospital.

How can I look after my mental wellbeing in quarantine?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out Queensland Health's Your Mental Wellbeing website.

We understand that measures put in place during the COVID-19 response, including mandatory quarantine, can be and have been difficult for some Queenslanders. There are people to support you during your quarantine. Queensland Health, as well as various government and community agencies, conduct regular wellbeing phone check-ups for people in mandatory quarantine.

If you are in mandatory quarantine and have any health concerns, please contact 13 HEALTH (13 43 25 84) for 24/7 health advice. You can also call the Community Recovery Hotline on 1800 173 349.

How can I stay connected with my friends and family during my quarantine?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • chatting on the phone
  • having a video call
  • writing an email.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest trying some of the:

Do I have to quarantine when I arrive in Queensland from overseas?

Everyone entering Australia from overseas excluding travel on a quarantine free flight from a safe travel zone country must go into monitored quarantine in government arranged accommodation for 14 days in the city of their arrival at their own expense. Currently only New Zealand is a safe travel zone country.

I have arrived already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

No, you only have to quarantine for 14 days in the state or territory you arrive in.

During your quarantine, if the location you are quarantining becomes a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland. However, when you arrive in Queensland, you will need to provide written proof to an emergency officer that you have completed your mandatory hotel quarantine in another state, that you have had a COVID-19 test in quarantine and that you travelled on a direct route from the hotel to the airport. During this travel time you must wear a mask and you must not leave the confines of the airport.

Why are quarantine fees being charged?

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland. The quarantine fee is proposed to reduce the financial burden of COVID-19 prevention measures on Queensland taxpayers. The total fee, which is a contribution to the overall cost of government arranged accommodation will help repay the government for the cost of providing quarantine to you.

Can Queensland residents quarantine in their own homes?

Quarantine must be in government arranged accommodation. Quarantine outside of government arranged accommodation will only be available in very limited circumstances.

You cannot arrange to quarantine at home or another pre-booked accommodation. This is due to the significant health risk that cannot be appropriately managed at other residences or accommodation providers. If the mandatory quarantine requirements are not strictly followed and people mix more easily in the community, there is unacceptable risk of COVID-19 transmission in the community.

What are safe travel zone countries?

Safe travel zone countries are selected on the advice of National Cabinet and the Queensland Chief Health Officer. These decisions are based on a number of factors, including the number of days since the country has had community transmission of COVID-19.

Currently only New Zealand is a safe travel zone country. Other countries, including New Zealand, still have travel restrictions in place – Queenslanders should visit Smart Traveller before making travel arrangements.

Can Queenslanders travel to safe travel zone countries?

Other countries, including New Zealand, still have travel restrictions in place. Queenslanders should visit Smart Traveller before making travel arrangements.

What is a quarantine free flight?

You can travel from a safe travel zone country to Australia, quarantine free, if you:

  • have been in the safe travel zone country for 14 days or more and not been in a COVID-19 hotspot, and
  • travel to Australia on a quarantine free flight.

Currently, only New Zealand is a safe travel zone country. You do not need to be a New Zealand citizen to travel to Australia quarantine free.

A quarantine free flight only carries passengers who have completed an Australian Travel Declaration (at least 72 hours prior to departure) declaring their health status and that they have been in a safe travel zone country for 14 days or more, and have not been in a COVID-19 outbreak location in the last 14 days before travel. Quarantine free flights will be determined by your airline. You should not travel if you are feeling unwell or have COVID-19 symptoms.

If you plan to onward travel to other states or territories, you should check local requirements prior to travelling. Some states and territories may require travellers from safe zone countries to quarantine on arrival.

What are green and red zones?

Two different zones, red and green, have been created at Australian airports to ensure the separation of passengers arriving on quarantine free flights from those who are not.

If you travel on a quarantine-free flight, you will be guided through the green zone to complete all border clearance processes in the airport of arrival in Australia.

You will also be required to sign a COVID-19 Declaration Card stating you have been in a safe travel zone country (currently New Zealand) for the past 14 days and provide contact details while in Australia to help with contact tracing if required.

Passengers may have to go through additional health screening – either before boarding their flight in New Zealand or on arrival in Australia.

Further information for travellers arriving in the green travel zone.

If you travel on a flight that isn’t quarantine free you will be guided through the red zone and will have to undergo health screening within the airport terminal. You will also have to complete 14 days mandatory quarantine in government arranged accommodation, at your own expense.

What if my flight isn’t quarantine-free?

If you enter Queensland from overseas on a flight that is not quarantine free you will have to quarantine for 14 days in government arranged accommodation at your own expense.

Do I need to apply for an exemption to travel to Australia from New Zealand?

International travel to Australia is managed by the Department of Home Affairs

Is there government arranged accommodation available in regional Queensland as well?

Yes. The Queensland Government has arranged for quarantine accommodation in a variety of metro, regional and rural areas.

How do I get from the airport to the accommodation to quarantine?

When you arrive, transport from the airport to government arranged accommodation may be provided, or you may be required to arrange a taxi or rideshare to the premises. You will not be permitted to take public transport to the premises.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

What if I decide I no longer want to remain in Queensland after starting my quarantine?

If you arrive in Queensland from overseas you will have to quarantine in government arranged accommodation for 14 days, at your own expense. You cannot leave quarantine to travel interstate or overseas unless you have an exemption from the Chief Health Officer.

If you come to Queensland from a safe travel zone country and you are directed to quarantine, you will only be able to leave quarantine early if allowed by an emergency officer or if you are granted an exemption by the Chief Health Officer.

You will have to quarantine if you haven’t travelled on a quarantine free flight or from a country that is not a safe travel zone country. If you have been in a place outside of Australia in the 14 days immediately before you enter Queensland, you will have to follow the requirements under the Quarantine for International Arrivals Direction.

If you arrive in Queensland and you have been in a COVID-19 hotspot in the last 14 days, and have not been overseas in the last 14 days, you will need to quarantine in government arranged accommodation for 14 days.

If you decide you do not wish remain in Queensland after starting your quarantine, you can leave quarantine prior to completing the full 14 days to immediately leave Queensland without stopping, provided you:

  • wear a mask and travel in an ambulance, your personal vehicle, government-arranged transport or taxi with a protective shield between the driver and passenger. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask
  • have received a negative COVID-19 test result while in quarantine.

If I am currently in mandatory quarantine due to entering from a COVID-19 hotspot, that is no longer a hotspot, can I leave quarantine?/ If I am currently in mandatory quarantine due to entering from overseas from a country that is now a safe travel zone country, can I leave quarantine?

If you enter Queensland from a location that is a hotspot, you may leave quarantine once the area is no longer a declared hotspot.

If you entered Australia through a ‘green zone’ in another state or territory’s airport before coming to Queensland, you can leave quarantine. If you flew directly into Queensland from New Zealand, you cannot leave quarantine early because Queensland did not have ‘green zone’ and ‘red zone’ procedures in its airports.

You must complete the following before you can leave quarantine:

  • declare in writing that you haven’t been in a COVID-19 hotspot or a country that is not a safe travel zone country in the last 14 days
  • provide your contact details and an address where you’ll be residing in Queensland
  • have a negative COVID-19 test while in quarantine

For example, Adelaide was removed as a COVID-19 hotspot on 12 December 2020, so you would be able to end quarantine from 12 December 2020, even if you had been in greater Adelaide in the last 14 days.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

I have a flight stop-over in Queensland, will I be charged the quarantine fee?

If you are entering Queensland by air in order to transfer to another flight, you may be required to go into government arranged accommodation at the airport. You will not be charged a fee if you are in transit for less than 24 hours.

If you are required to be accommodated for over 24-hours an invoice will be issued and the fee will be calculated based on the time spent in government arranged accommodation.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in hotel quarantine.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a  risk of harm)
  • for essential medical care, or medical supplies or to act as a  support person for someone quarantining with you who needs to obtain  essential medical care
  • as otherwise required or permitted under a direction given to  you by a relevant authority.

If I need to leave quarantine for an essential reason, how to I get to my destination?

You must wear a mask (if over the age of 12) and travel in an ambulance, your personal vehicle, government-arranged transport or taxi with a protective shield between the driver and passenger. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Can I have people visit me while in quarantine?

No. You are not allowed to have any visitors, unless they:

  • live in the nominated premises
  • are providing emergency care, medical care or other  essential care to a person living in the nominated premises
  • as otherwise required or  permitted under a direction given by a relevant authority.

Do I have to quarantine in Queensland if it’s not my final destination?

Yes. If Queensland is not your final destination you must quarantine here before continuing your journey unless you are an unaccompanied minor. You do not have to quarantine if you travel on a quarantine free flight from safe travel zone country (currently only New Zealand).

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult if they are coming from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a hotspot. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

Exemptions and waivers

Other places in Australia allow people to quarantine in their homes, why can’t I?

Each state and territory through their relevant legislation have different approaches to managing those returning from overseas or from a declared hotspot.

Quarantine for persons arriving in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or from a declared hotspot must be in government arranged accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee?

All people arriving in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) have to quarantine in government arranged accommodation for 14 days, regardless of their cultural background.

Once the quarantine fee invoice has been issued by Queensland Government you have 30 days to apply to have the fee waived.

Information will be made available in many languages and should you or a family member require access to an interpreter please request from the hotel reception or through the Health Liaison Officer.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

I am returning to Australia but I don’t feel sick, do I need to quarantine?

Yes, you will need to quarantine. You will be issued a quarantine notice for 14 days even if you are feeling well if you have been overseas (excluding travel on a quarantine free flight from a safe travel zone country). You will be quarantined in appropriate accommodation for 14 days.

While you’re quarantining, if you start to feel unwell, you should contact the health officer within your accommodation to arrange medical assistance.

How much will quarantine cost?/ How do I pay?

More information about quarantine fees and payment.

Service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country), or from a declared hotspot you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/Can I choose my own hotel?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room.

On arrival at your arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Am I allowed to leave my room for fresh air or exercise?

We know how important it is to look after mental wellbeing, but we also know how important it is to keep Queenslanders safe and well.

Queensland Health does not support the provision of fresh air breaks during quarantine, as they pose a risk to the public health and safety of all persons involved.

Fresh air breaks are only allowed under exceptional circumstances due to the potential spread of COVID-19.

I am not managing without access to fresh air – what should I do?

Should you believe your circumstances are exceptional please request a room break request form from hotel reception for consideration by Queensland Police Service and Queensland Health.

Other

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

No. You only have to quarantine for 14 days in the state or territory you arrive in.

During your quarantine, if the location you are quarantining becomes a COVID-19 hotspot, you will not need to quarantine again when you arrive in Queensland. However, when you arrive in Queensland, you will need to provide written proof to an emergency officer that you have completed your mandatory hotel quarantine in another state, that you have had a COVID-19 test in quarantine and that you travelled on a direct route from the hotel to the airport. During this travel time you must wear a mask and you must not leave the confines of the airport.

What should I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms tell a health official immediately.

If you feel sick in quarantine tell the Health Liaison Officer or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your government arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

You can only leave quarantine earlier if you are in quarantine due to coming from a place that used to be a hotspot and is no longer a hotspot.

What happens if I develop symptoms during quarantine?

If you develop any COVID-19 symptoms at any time during your quarantine period please attend your local testing clinic to get tested as soon as possible. If you have other health concerns call your doctor or 13 HEALTH (13 42 25 84) and advise them you are in quarantine due to being a close contact of a person with COVID-19.

If you are having serious symptoms, call Triple (000) straight away. Serious symptoms include shortness of breath, difficulty breathing or chest pressure or pain. Tell the ambulance staff that you are in quarantine and may have COVID-19.

If you need to travel to get to your doctor, hospital or testing site, travel alone and use personal transport where possible. If you are unable to drive yourself, see if a member of your household/family or a friend can take you. You must:

  • wear a face mask (if over the age of 12)
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions.

When you arrive at your doctor, hospital or other testing location, tell the healthcare professionals again that you are in quarantine and have developed symptoms.

If you test positive you will need to go into isolation. Anyone who has been in your household is a close contact and must then go into quarantine.

Even if you test negative you must stay in quarantine for the full 14 days. This is because you could still develop COVID-19 towards the end of the quarantine period.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive, we will arrange to transfer you to a hospital to isolate until you have recovered.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

If I refuse to be tested, do I need to pay for the extra 10 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 10 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas (excluding travel on a quarantine free flight from a safe travel zone country) or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine and before the completion of their 14 day quarantine in government arranged accommodation.

Why do I have to get tested if I develop COVID-19 symptoms within 14 days of entering Queensland?

Getting tested will help us find as many cases in the community as quickly as possible to stop the virus spreading. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

If you have any of the COVID-19 symptoms, no matter how mild, get tested.

What happens if someone develops symptoms with COVID-19 after 14 days of entering Queensland?

You should get tested at any time if you have any COVID-19 symptoms present, no matter how mild. Before your appointment, please call head and tell them about your symptoms so you can prepare for your visit.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing personal protective equipment (PPE) and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about enforcement

Are there penalties if I don’t comply?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,334 for individuals and $6,670 for corporations, a court-imposed penalty of up to $13,345 or 6 months' imprisonment.

Questions about maritime and air crew

What are the rules for maritime crew?

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

What are the rules for air crew?

All international air crew are required to follow quarantine requirements under the Quarantine and COVID-19 Testing for International Air Crew Direction.

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Questions and Requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

To apply for an exemption to a Direction please complete the online form.

Submit your request online