Questions and Requests for exemptions
If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).
You can apply for an exemption to a Direction online.
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If you have been told you are a close contact of someone who has COVID-19, you must quarantine for 14 days from the day you last had contact with that person unless you are directed otherwise by a public health officer or an exception applies. You must also quarantine for 14 days if you are told by another State, Territory or safe travel zone country authority that you are a casual contact of someone with COVID-19.
Once you have been told you are a close contact, you must:
If you have been directed to quarantine in government arranged accommodation, you must:
You must not leave quarantine except:
You must not allow anyone to enter where you are quarantining, unless they:
You must wear a face mask at all times (including when leaving quarantine) unless it is not practicable for safety reasons. Anyone transporting a close contact must wear a face mask at all times.
While in quarantine, if you refuse a COVID-19 test you must stay in quarantine for an additional 14 days from the end of your quarantine period.
Queensland-based, Australian Defence Force or international air crew who are identified as a close contact are allowed to leave Queensland before completing their quarantine if they:
For full details, read the Management of Close Contacts Direction (No. 2).
Questions about quarantine
What is quarantine?
Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.
This is because you may be in the incubation period (the time between getting the virus and showing symptoms).
Who has to quarantine?
In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if in the last 14 days, they have:
People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.
When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.
What is a quarantine direction?
A quarantine direction is a legal notice issued under the Public Health Act 2005 to a person who is directed to quarantine. The quarantine direction includes:
What's the difference between quarantine and isolation?
While both will limit your movements, quarantine is what people are required to do in case they have come in contact with a confirmed case.
Isolation is the term used when asking people who are suspected or confirmed to have COVID-19 to stay in their home or in hospital until they are no longer infectious.
If you are suspected or confirmed to have COVID-19, you will be asked to self-isolate unless you are so sick that you need treatment in a hospital.
Who is a close contact?
A close contact is someone who has:
Questions about quarantine — close contacts
Will I be charged for quarantine if I am a close contact?
Anyone who is already in Queensland and is identified as a close contact of a confirmed case of COVID-19, will be directed to quarantine either at home or in government arranged accommodation. Close contacts directed to quarantine in a government arranged hotel will not have to pay the fee.
How long do I have to quarantine if I am a close contact?
Anyone who is identified as a close contact will have to quarantine for 14 days from when they are directed. For example, if you are informed you are a close contact on 1 May (day 0) you must quarantine until the end of 15 May (day 15).
What if I am told I am a close contact?
If you are told you are a close contact and are allowed to quarantine at home you must immediately travel by the most direct route possible by private transport or transport arranged by a government authority to your home, accommodation or other suitable premises to quarantine. You must stay at your premises until you receive further instructions from Queensland Health or an emergency officer.
Government arranged accommodation
If you are told you are a close contact and must quarantine in government arranged accommodation, you must immediately travel by the most direct route possible by private transport or transport arranged by a government authority to the government arranged accommodation, unless otherwise directed by an emergency officer.
When can I leave quarantine if I am a close contact?
Your quarantine period will end:
Questions about home quarantine
What do I need to do if I have been directed to quarantine at home?
If you have been directed to quarantine at home, you must stay at the address stated on your quarantine direction for 14 days or the date specified on the direction.
given permission by an emergency officer. You can:
If you are in quarantine and need help getting food or other essentials you should call the Community Recovery Hotline on 1800 173 349.
What do I do if I live with other people?
Everyone in the household should:
How can I get food and medication?
You can get food and medication while in quarantine by doing the following:
Can I have people visit me in home quarantine?
You cannot let anyone enter the premises where you are quarantining unless they:
What if I refuse to be tested?
By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus.
Can home care and essential services like nurses still visit me at home?
Home care workers and other providers of essential services are exempt from restrictions. These visits should continue as normal, while practicing good hygiene and physical distancing.
Do I have to have a test while completing quarantine at home?
If you are directed to quarantine at home, you will be emailed a laboratory form and will be asked to attend a test centre on day 10-12 of your mandatory quarantine period.
If you do not get tested when asked to do so, your quarantine period will be extended.
Even if you test negative on your routine day 10-12 testing you must stay in quarantine for the full 14 days until the date specified on your quarantine direction. This is because you could still develop COVID-19 towards the end of the quarantine period.
How can I travel for testing?
You are allowed to leave your home to attend a fever or respiratory clinic for testing if permitted under a direction give to you by an emergency officer.
You should travel alone, use personal transport where possible, and go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.
When travelling with other people, you must:
If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions. A taxi van or a taxi with a protective shield is preferred, if this is not available, you can travel by taxi or rideshare while sitting in the back seat on the passenger side.
What happens if I develop symptoms during quarantine?
If you have COVID-19 symptoms that are life threatening or urgent:
If you have COVID-19 symptoms that are not urgent:
Call 13 HEALTH 13 43 25 84 to speak to someone about your health.
What happens at the end of my quarantine?
If you have completed your 14 days of quarantine without developing symptoms and have been tested for COVID-19 when requested to do so by a public health emergency officer, you will be able to leave quarantine.
If you become unwell and have any cold or flu like symptoms return home straight away and contact your doctor.
When do I have to wear a face mask?
You must wear a face mask when:
Questions about quarantine in government arranged accommodation
What is quarantine in government arranged accommodation?
Questions about air crew
Can air crew who are identified as a close contact leave Queensland before completing 14 days quarantine?
Yes, only if they:
travel directly to embark the crew-only flight using private transport or transport arranged by an airline operator.