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Face masks — coronavirus (COVID-19)

Face masks are still required in these situations:

  • in healthcare settings, residential aged care, disability accommodation, prisons or detention centres
  • on public transport, including while waiting on the platform or at a stop
  • in a taxi, rideshare vehicle or commercial shuttle, including while waiting at a taxi rank or pick-up area
  • in airports and on planes
  • when outside of your home or accommodation if:
    • you have a temperature equal to or higher than 37.5 degrees
    • you have COVID-19 symptoms
    • you’re awaiting a COVID-19 PCR test result
  • if you’re diagnosed with COVID-19, are a close contact, or are an international traveller (in accordance with other public health directions).

Masks are not currently required in schools - including for staff, students and visitors - but schools may have their own mask policies.

Masks are still recommended whenever you can’t socially distance.

Children under 12 years and people affected by a medical condition or disability do not have to wear a face mask. See exceptions from wearing face masks.

Taxis and rideshares

Masks must be worn in taxis, rideshares and commercial shuttles, including ranks and designated pick-up areas.

Masks must be worn at all times by both driver and passenger, unless the driver is alone in the vehicle.

Queensland airports

You must wear a face mask in all indoor areas of a Queensland airport, as well as outdoor passenger transport and passenger waiting areas such as carparks and taxi ranks.

Air crew and airport workers who are not interacting directly with passengers do not need to wear a face mask.

Domestic commercial flights

You must wear a face mask at all times if you are on a domestic commercial flight while the plane is at a Queensland airport or in Queensland airspace.

Check to see if your destination state or territory has similar rules in place regarding the wearing of face masks on planes and in airports.

Transport drivers

All transport drivers transporting people required to quarantine to or from government nominated quarantine must have a transport plan and be endorsed by the Department of Transport and Main Roads. This plan outlines personal protective equipment requirements, including the wearing of face masks.

Quarantined persons

If you are required to quarantine, you must wear a face mask at all times while travelling from the airport to your quarantine location.

Exceptions from wearing face masks

There are some exceptions to wearing a face mask, including:

  • when you are eating, drinking or taking medicine
  • children under 12
  • when you are undertaking a disaster recovery or clean-up activity
  • performing work where clear visibility of the mouth is required, e.g. a speech therapist in a hospital or healthcare setting
  • where a mask needs to be removed to clearly communicate
  • a person with a particular medical condition or disability
  • a person who works on public transport infrastructure who does not have any interaction with the public and can socially distance (subject to your employer’s requirements)
  • a resident of a residential aged care facility or a shared disability accommodation service (subject to any policies or requirements of a facility or service)
  • a prisoner in a corrective services facility or a detainee in a detention centre (subject to any policies or requirements of that facility or centre)
  • if you are an air crew member or airport worker who is not interacting directly with passengers
  • if a person is asked to remove a face mask for identity purposes
  • if wearing a mask creates a risk to a person’s health and safety
  • in an emergency or when required by law
  • in any circumstances when it’s not safe to wear a mask.

A person who removes their face mask under an exemption must resume wearing a face mask as soon as practical.

You do not need a medical certificate to prove you have a lawful reason for not wearing a face mask. If you cannot wear a mask for a medical reason, it is recommended you wear a face shield.

Read more about face masks in Queensland at Public Health Face Mask Requirements Direction.

How to safely put on and remove a face mask

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