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Endorsed transport providers

Queensland is continuing to respond to the COVID-19 situation.

To protect the lives and livelihoods of Queenslanders, from 21 May 2021, transport providers who move passengers to or from a quarantine nominated premises – including to or from quarantine hotels, home quarantine or between vessels must have a transport plan (DOCX) and be endorsed by the Department of Transport and Main Roads.

Becoming an endorsed transport provider

To become an endorsed transport provider, you must:

  • Create a transport plan using the Chief Health Officer approved transport plan template.
  • Submit a copy of your Transport Plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled quarantined passenger service.
  • Receive your notification from the Department of Transport and Main Roads.
  • Print and sign the Statement of Compliance.
  • Display the signed Statement of Compliance and keep a copy of the approved transport plan in all vehicles used as part of the transport service.

Requirements for endorsed transport providers

Endorsed transport providers must comply with the requirements set out in the approved transport plan. This includes ensuring:

  • Anyone who drives or cleans a vehicle used to move quarantined passengers must complete the online Quarantine Infection Control Training. A statement of training completion must be attracted to the transport plan when submitted to Department of Transport and Main Roads.
  • Vehicles are suitable for moving quarantined passengers.
  • Appropriate personal protective equipment (PPE) and cleaning products must be available for use by drivers of vehicles moving quarantined passengers.
  • Drivers complete the checklist outlined in the transport plan prior to arriving at the pick-up location.
  • Drivers follow the correct process when picking up and dropping off passengers (including PPE and hygiene requirements).
  • Drivers take the shortest route possible between the two destinations.
  • The minimum standards for cleaning vehicles are met for each quarantined passenger service.
  • The transport driver follows the surveillance testing requirements as outlined for transport operators under the Requirements for Quarantine facility workers Direction. Transport providers transporting a person to quarantine at a home residence or another premises that is not government arranged accommodation do not need to undertake surveillance testing – this position may change.

Questions and answers about endorsed transport providers

Questions about endorsed transport providers

How can I become an endorsed transport provider?

Transport providers who move quarantined persons must be endorsed by a government authority. To become an endorsed transport provider, you must:

  • Complete the Chief Health Officer approved transport plan template.
  • Submit a copy of your transport plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled quarantine passenger service.
  • Receive your endorsement notification from the Department of Transport and Main Roads.
  • Print and sign the Statement of Compliance.
  • Display the signed Statement of Compliance and keep a copy of the approved transport plan in an easily visible location in all vehicles used as part of the transport service.

Questions about transport plans

What is a transport plan?/ Do all transport providers need a transport plan?/ I’m not transporting quarantined persons to government arranged accommodation, do I need a transport plan?

A transport plan outlines what endorsed transport providers will do to keep themselves and the community safe, to help stop the spread of COVID-19.

Transport providers must use the Chief Health Officer approved transport plan template . The template outlines the minimum standards transport providers need to meet when providing transport services for quarantined persons. This includes ensuring all passengers and employees are given clear instructions, so they know what they have to do.

Everyone who is involved in providing transport services for quarantined persons to or from a place of quarantine must submit and comply with the transport plan. This includes moving quarantined persons to government arranged accommodation, private residences and vessels.

Transport providers not providing services for quarantined persons to or from a place of quarantine do not need a transport plan. For example, airport operators only moving passengers or air crew across the tarmac.

Can the vehicle being used to transport quarantined persons be used for any other purpose?

Yes. Ideally, vehicles should be dedicated to the sole purpose of transporting quarantined passengers. However, this may not be possible for small businesses only moving quarantined persons from time to time. If transport providers need to use their vehicles for other purposes, they must comply with all requirements outlined in the transport plan, including cleaning after moving quarantined passengers. Transport providers should consider any risks to their staff or other passengers if they use vehicles for multiple purposes.

All vehicles used for moving passengers to or from quarantine must carry a copy of the transport plan. Drivers must provide a copy of the transport plan to an emergency officer when asked.

What if the details in the transport plan change?

Any changes to the transport providers’ contact information, operation, trading name or any other changes must be reported to the Department of Transport and Main Roads immediately. For example, if the operator no longer provides services to quarantined persons or ceases to trade.

Who can I contact if I have questions about the transport plan template?

You should contact the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au.

What if I can’t comply with the transport plan?

A transport driver or provider who is unable to comply with a requirement under the transport plan will need to apply for an exemption. Read the steps to apply for an exemption .

What is a ‘nominated premises’?

A nominated premises is the place where people complete their mandatory quarantine as directed by an emergency officer. This can include a:

  • room in government arranged accommodation
  • private residence (particularly for Queensland based air crew)
  • maritime vessel.

What is a ‘vehicle’?

A vehicle includes all modes of transport used for moving quarantined passengers to and from a nominated premises by land, water or air. For example, a bus, taxi, limousine, ferry or helicopter.

Vehicles used for moving quarantined passengers must:

  • ensure there is 1.5 metres between the driver and the passenger, or have a physical barrier between the driver and the passenger; and
  • have windows and air-conditioning to allow air flow within the vehicle.

What is a 'driver'?

A driver is anyone who operates a vehicle for example, vessel operators, helicopter and airplane pilots, bus drivers, limousine drivers, taxi drivers.

Questions about a Statement of Compliance

What is a Statement of Compliance?

A Statement of Compliance is a document that confirms a transport provider is compliant with the minimum standards established by the Chief Health Officer to help stop the spread of COVID-19.

All vehicles used to transport quarantined persons must display the Statement of Compliance, so it is visible to all passengers and relevant authorities.

Questions about training

Who has to complete the infection control training?/ How long will the training take to complete?

Anyone who drives or cleans a vehicle used to transport quarantined persons to and from a nominated premises must complete the online Quarantine Infection Control Training prior to transporting quarantined persons. The training should take approximately two hours to complete.

Questions about PPE

What do drivers need to have in the vehicle?

Transport providers must ensure the following items are available to all drivers transporting quarantined passengers:

  • hand sanitiser
  • 2-in-1 disinfectant wipes or other sanitisation products
  • disposable surgical face masks
  • reusable goggles for each driver, clearly labelled with their name.

When do drivers have to wear personal protective equipment (PPE)?

The driver must wear a single use surgical face mask and reusable goggles before picking up quarantined passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

What Personal protective equipment (PPE) do cleaners have to wear?

Cleaners must wear new PPE for each vehicle they clean. Cleaners must put on the following PPE before entering a vehicle to clean it:

  • single use latex or nitrile glove
  • single use surgical face mask
  • disposable plastic apron
  • cleaned reusable goggles.

Questions about transporting passengers

What do drivers need to do when transporting passengers?

Before picking up quarantined passengers, drivers must ensure the vehicle:

  • is cleaned
  • has enough fuel to get between the two destinations and to the location where the vehicle will be cleaned
  • has enough seats for the number of passengers expected to be picked up
  • ventilation settings (including air-conditioning and windows) are set to promote fresh air
  • is parked in a designated pick up/waiting area that will allow physical distancing between the driver and passengers.

Drivers must maintain physical distancing between themselves and quarantined passengers. Passengers should maintain physical distancing where possible.

The driver must wear a single use surgical face mask and reusable goggles before picking up quarantined passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

When picking up and dropping off passengers, drivers must:

  • not be in the vehicle while passengers are finding or leaving their seats
  • follow the instructions of authorised officers
  • make sure all passengers are wearing surgical face masks before entering the vehicle
  • ensure passengers load their luggage; where passengers need help to load luggage, drivers must use hand sanitiser before and after touching luggage.

Drivers must take the shortest route possible between the two destinations and use air conditioning and windows to allow for air flow.

Questions about cleaning

How do endorsed transport providers need to clean vehicles?

Endorsed transport providers must clean vehicles as per the minimum standards outlined in the transport plan, after each quarantined passenger service.

Which cleaning and disinfectant solutions are listed by the Therapeutic Goods Administration?

Transport providers must use only 2-in-1 cleaning an disinfectant solutions that listed by the Therapeutic Goods Administration (TGA) with specific claims against COVID-19 to clean vehicles.

Questions about testing

What are the surveillance testing requirements?

Surveillance testing is regular COVID-19 testing required for some high-risk workplaces, such as people who provide services or do work that requires them to be physically present at government arranged accommodation.

Anyone who transports people who have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country), to or from government arranged accommodation must undertake surveillance testing.

The Requirements for Quarantine facility workers Direction outlines surveillance testing requirements for transport operators.

Transport providers transporting a person to quarantine at a home residence or another premises that is not government arranged accommodation do not need to undertake surveillance testing, this position may change.

According to the Australian Health Protection Principal Committee (AHPPC) there are benefits in testing asymptomatic people who work in environments that have a high risk of COVID-19 transmission. This includes people who provide quarantine services at government arranged accommodation and close contacts of confirmed COVID-19 cases.

Large-scale testing of asymptomatic people in areas that are not high risk is not supported.

What happens if a driver or a cleaner develops COVID-19 symptoms?

If you experience symptoms, no matter how mild, you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative COVID-19 test result and no longer have symptoms.

Questions about penalties and enforcement

Are there penalties if transport providers don’t comply with the rules set out in their transport plan?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,334 for individuals and $6,670 for corporations, a court-imposed penalty of up to $13,345 or 6 months' imprisonment.

Who can I report non-compliance to?

If you wish to report a business that isn’t complying with restrictions, you can report them through PoliceLink on 131 444.