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Endorsed transport providers

Queensland is continuing to respond to the COVID-19 situation.

To protect the lives and livelihoods of Queenslanders, from 21 May 2021, transport providers who move passengers to or from a quarantine nominated premises – including to or from quarantine hotels, home quarantine or between vessels must have a transport plan (DOCX) and be endorsed by the Department of Transport and Main Roads.

Becoming an endorsed transport provider

To become an endorsed transport provider, you must:

  • Create a transport plan using the Chief Health Officer approved transport plan template.
  • Submit a copy of your Transport Plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled quarantined passenger service.
  • Receive your notification from the Department of Transport and Main Roads.
  • Print and sign the Statement of Compliance.
  • Display the signed Statement of Compliance and keep a copy of the approved transport plan in all vehicles used as part of the transport service.

Requirements for endorsed transport providers

Endorsed transport providers must comply with the requirements set out in the approved transport plan. This includes ensuring:

  • Anyone who drives or cleans a vehicle used to move quarantined passengers must complete the online Quarantine Infection Control Training or DRVR Training – Quarantine Infection Control for Drivers. A statement of training completion must be attached to the transport plan when submitted to Department of Transport and Main Roads.
  • Vehicles are suitable for moving quarantined passengers.
  • Appropriate personal protective equipment (PPE) and cleaning products must be available for use by drivers of vehicles moving quarantined passengers.
  • Drivers complete the checklist outlined in the transport plan prior to arriving at the pick-up location.
  • Drivers follow the correct process when picking up and dropping off passengers (including PPE and hygiene requirements).
  • Drivers take the shortest route possible between the two destinations.
  • The minimum standards for cleaning vehicles are met for each quarantined passenger service.
  • The transport driver follows the surveillance testing requirements as outlined for transport operators under the Requirements for Quarantine facility workers Direction. Transport providers transporting a person to quarantine at a home residence or another premises that is not government arranged accommodation do not need to undertake surveillance testing – this position may change.

Questions and answers about endorsed transport providers

Questions about endorsed transport providers

How can I become an endorsed transport provider?

Transport providers who move quarantined persons must be endorsed by a government authority. To become an endorsed transport provider, you must:

  • Complete the Chief Health Officer approved transport plan template.
  • Submit a copy of your transport plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled quarantine passenger service.
  • Receive your endorsement notification from the Department of Transport and Main Roads.
  • Print and sign the Statement of Compliance.
  • Display the signed Statement of Compliance and keep a copy of the approved transport plan in an easily accessible location in all vehicles used as part of the transport service.

Questions about transport plans

What is a transport plan?/ Do all transport providers need a transport plan?/ I’m not transporting quarantined persons to government arranged accommodation, do I need a transport plan?

A transport plan outlines what endorsed transport providers will do to keep themselves and the community safe, to help stop the spread of COVID-19.

Transport providers must use the Chief Health Officer approved transport plan template . The template outlines the minimum standards transport providers need to meet when providing transport services for quarantined persons. This includes ensuring all passengers and employees are given clear instructions, so they know what they have to do.

Everyone who is involved in providing transport services for quarantined persons to or from a place of quarantine must submit and comply with the transport plan. This includes moving quarantined persons to government arranged accommodation, private residences and vessels.

Transport providers not providing services for quarantined persons to or from a place of quarantine do not need a transport plan. For example, airport operators only moving passengers or air crew across the tarmac.

Can the vehicle being used to transport quarantined persons be used for any other purpose?

Yes. Ideally, vehicles should be dedicated to the sole purpose of transporting quarantined passengers. However, this may not be possible for small businesses only moving quarantined persons from time to time. If transport providers need to use their vehicles for other purposes, they must comply with all requirements outlined in the transport plan, including cleaning after moving quarantined passengers. Transport providers should consider any risks to their staff or other passengers if they use vehicles for multiple purposes.

All vehicles used for moving passengers to or from quarantine must carry a copy of the transport plan and display the signed Statement of Compliance. Drivers must provide a copy of the transport plan to an emergency officer when asked.

What if the details in the transport plan change?

Any changes to the transport providers’ contact information, operation, trading name or any other changes must be reported to the Department of Transport and Main Roads immediately. For example, if the operator no longer provides services to quarantined persons or ceases to trade.

Who can I contact if I have questions about the transport plan template?

You should contact the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au.

What if I can’t comply with the transport plan?

If a transport driver or provider is unable to comply with a requirement under the transport plan, an endorsement cannot be provided. You will need to apply for and receive an exemption to be able to operate quarantine transport services.

Read the steps to apply for an exemption.

What is a ‘nominated premises’?

A nominated premises is the place where people complete their mandatory quarantine as directed by an emergency officer. This can include a:

  • room in government arranged accommodation
  • private residence (particularly for Queensland based air crew)
  • maritime vessel.

What is a ‘vehicle’?

A vehicle includes all modes of transport used for moving quarantined passengers to and from a nominated premises by land, water or air. For example, a bus, taxi, limousine, ferry or helicopter.

Vehicles used for moving quarantined passengers must:

  • ensure there is 1.5 metres between the driver and the passenger or have a physical barrier between the driver and the passenger, unless this is unsafe; and
  • have windows and air-conditioning to allow air flow within the vehicle.

What is a 'driver'?

A driver is anyone who operates a vehicle for example, vessel operators, helicopter and airplane pilots, bus drivers, limousine drivers, taxi drivers.

Questions about a Statement of Compliance

What is a Statement of Compliance?

A Statement of Compliance is a document that confirms a transport provider is compliant with the minimum standards established by the Chief Health Officer to help stop the spread of COVID-19.

Each vehicle used to transport quarantined persons must display the Statement of Compliance, so it is visible to all passengers and relevant authorities. Multiple vehicle registrations cannot be listed on a single Statement of Compliance.

Questions about training

Who has to complete the infection control training?/ How long will the training take to complete?

Anyone who drives or cleans a vehicle used to transport quarantined persons to and from a nominated premise must complete one of two online courses prior to transporting quarantines persons.

A statement of training completion must be attached to the transport plan when submitted to Department of Transport and Main Roads.

Before you can complete the Queensland Health training package, you will need to register for an ‘iLearn’ account (this is not necessary for the DRVR training). This registration process can take up to two days. Please allow enough time to register for and complete the training before the Transport Plan is submitted to the Department of Transport and Main Roads.

How do I access the Queensland Infection Control training?

To access the training:
  • login to iLearn
  • register (for non-Queensland Health employees who do not have an iLearn account)
    • use the link at the bottom of the page ‘Register here for an iLearn account’
    • use a work email address (if possible) for faster approval
    • when asked for the ‘Account type’, select ‘Other’
    • please note registration can take up to two days
  • enrol in the course (once your iLearn account has been activated)
  • search for the course using the words ‘quarantine infection control’
    • it will return only one result – ‘Quarantine Infection Control training’ – this is your course.

If you need help with registration or access to iLearn, see the support page or call 1800 198 175.

If you need help with the training course, email cdu.online@health.qld.gov.au

How do I access the DRVR Training?

To access the training:

  • Access the DRVR enrolment page
  • Enrol in the Quarantine Infection Control for Drivers by clicking the ‘Enrol for free’ link
  • Create a new account by filling out:
    • Name, email, password, company you drive with, Country and State, phone number and drivers licence number.
    • Read and agree to the terms of use and customer privacy policy
  • After creating a new account you will receive an email with the link to sign in
    • Click the ‘Sign in URL’ link and log in using your registered email address and password
  • Choose the ‘Quarantine Infection Control for Drivers’ training course
  • Click the link ‘enrol for free’ to begin the course

If you need help with registration, access to DRVR Training or help with the training course, submit your enquiry via the DRVR Contact Us page.

Questions about PPE

What do drivers need to have in the vehicle?

Transport providers must ensure the following items are available to all drivers transporting quarantined passengers:

  • hand sanitiser
  • 2-in-1 disinfectant wipes or other sanitisation products
  • disposable surgical face masks
  • reusable goggles for each driver, clearly labelled with their name.

When do drivers have to wear personal protective equipment (PPE)?

The driver must wear a single use surgical face mask and reusable goggles before picking up quarantined passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

What Personal protective equipment (PPE) do cleaners have to wear?

Cleaners must wear new PPE for each vehicle they clean. Cleaners must put on the following PPE before entering a vehicle to clean it:

  • single use latex or nitrile glove
  • single use surgical face mask
  • disposable plastic apron
  • cleaned reusable goggles.

Questions about transporting passengers

What do drivers need to do when transporting passengers?

Before picking up quarantined passengers, drivers must ensure the vehicle:

  • is cleaned
  • has enough fuel to get between the two destinations and to the location where the vehicle will be cleaned
  • has enough seats for the number of passengers expected to be picked up
  • ventilation settings (including air-conditioning and windows) are set to promote fresh air
  • is parked in a designated pick up/waiting area that will allow physical distancing between the driver and passengers.

Drivers must maintain physical distancing between themselves and quarantined passengers. Passengers should maintain physical distancing where possible.

The driver must wear a single use surgical face mask and reusable goggles before picking up quarantined passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

When picking up and dropping off passengers, drivers must:

  • not be in the vehicle while passengers are finding or leaving their seats
  • follow the instructions of authorised officers
  • make sure all passengers are wearing surgical face masks before entering the vehicle
  • ensure passengers load their luggage; where passengers need help to load luggage, drivers must use hand sanitiser before and after touching luggage.

Drivers must take the shortest route possible between the two destinations and use air conditioning and windows to allow for air flow.

Do passengers need to practise physical distancing when they are being transported?

Passengers should maintain physical distancing where possible. However, a 1.5 metre physical distance is not strictly required between passengers when they are being transported.

There must be a minimum of a 1.5 metre distance between the driver and passengers when they are being transported or a physical barrier installed, unless this is unsafe.

When picking up and dropping off passengers, drivers should keep a 1.5 metre distance from others and park the vehicle at a location that allows for passengers to practise physical distancing.

Questions about cleaning

How do endorsed transport providers need to clean vehicles?

Endorsed transport providers must clean vehicles as per the minimum standards outlined in the transport plan, after each quarantined passenger service.

Which cleaning and disinfectant solutions are listed by the Therapeutic Goods Administration?

Transport providers must use:

Questions about testing

What are the surveillance testing requirements?

Surveillance testing is regular COVID-19 testing required for some high-risk workplaces, such as people who provide services or do work that requires them to be physically present at government arranged accommodation.

Anyone who transports people who have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country), to or from government arranged accommodation must undertake surveillance testing.

The Requirements for Quarantine facility workers Direction outlines surveillance testing requirements for transport operators.

Transport providers transporting a person to quarantine at a home residence or another premises that is not government arranged accommodation do not need to undertake surveillance testing. If you do experience symptoms, no matter how mild, you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative COVID-19 test result and no longer have symptoms.

According to the Australian Health Protection Principal Committee (AHPPC) there are benefits in testing asymptomatic people who work in environments that have a high risk of COVID-19 transmission. This includes people who provide quarantine services at government arranged accommodation and close contacts of confirmed COVID-19 cases.

Large-scale testing of asymptomatic people in areas that are not high risk is not supported.

What happens if a driver or a cleaner develops COVID-19 symptoms?

If you experience symptoms, no matter how mild, you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative COVID-19 test result and no longer have symptoms.

Questions about penalties and enforcement

Are there penalties if transport providers don’t comply with the rules set out in their transport plan?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,378 (vaccination and testing) or $206 (PFR or P2/N95 respirator) for individuals and $6,892 for corporations, a court-imposed penalty of up to $13,785 or 6 months' imprisonment.

Who can I report non-compliance to?

If you wish to report a business that isn’t complying with restrictions, you can report them through PoliceLink on 131 444.