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Requirements for quarantine facility workers

Requirements for Quarantine Facility Workers Direction (No. 4)

Operational protocol for COVID-19 testing of quarantine facility workers and other requirements v.6

Overview

Testing

To protect the health of Queenslanders, if you are physically present at government arranged quarantine accommodation to provide services or do work of any kind, or you transport people between airports and quarantine accommodation, you must be tested for COVID-19 in the following ways:

  • Quarantine facility workers who have started the vaccination process must:
    • have a throat and deep nasal swab test and be screened for COVID-19 with a saliva test within 7 days after their first shift
    • have a saliva test each shift (if one is not made available, you must contact the Venue Manager or Health Manager to arrange a test)
    • provide evidence of starting the vaccination process when asked by an emergency officer.
  • Quarantine facility workers who have not started the vaccination process must have a:
    • throat and deep nasal swab test and be screened for COVID-19 with a saliva test within 7 days after their first shift
    • throat and deep nasal swab test on a rolling 7 day testing cycle
    • saliva test each shift (if one is not made available, you must contact the Venue Manager or Health Manager to arrange a test).
  • Quarantine facility workers must have a throat and deep nasal swab test if they will be away for 7 days or more. They must be tested at least every 7 days until 14 days have passed since their last shift.

You must not go back to work at a quarantine facility until you have been tested. A worker who does not agree to be tested, may be fined if they knowingly continue to work while untested.

Queensland Health will roll out access to COVID-19 testing at each quarantine facility. You do not need to isolate while waiting for a test result.

If you develop COVID-19 symptoms or an Emergency Officer tells you to isolate, you must:

  • get medical attention immediately
  • be tested for COVID-19
  • isolate until you receive a negative test result and have no symptoms.

You can get medical attention by calling:

  • your usual doctor, who will advise you of next steps
  • 13 HEALTH (13 43 25 84)

Triple zero (000) in the case of an emergency.

Vaccination

From 15 June 2021 quarantine facility workers must have started the COVID-19 vaccination process or be vaccinated to continue working in an identified quarantine facility or before starting work at a facility.

You must provide evidence of receiving a vaccine to an emergency officer when asked. If you are unable to be vaccinated for COVID-19 due to a medical reason, you can continue to work in an identified quarantine facility but you cannot enter a designated zone.

Personal protective equipment (PPE)

Quarantine facility workers must comply with personal protective equipment requirements when in a designated zone in a facility and:

  • be fit tested for a PFR or P2/N95 respirator
  • be trained in how to perform fit checking
  • wear a PFR or P2/N95 respirator, eye protection and other personal protective equipment as told by the Queensland Health venue manager when in a designated zone.

Queensland Health will work with hotel operators and employers to implement fit testing and training for PFR and P2/N95 respirators.

Quarantine facility workers

Quarantine facility workers are any Queensland Government agency, Australian Defence Force or hotel operator employees, volunteers or contractors who perform quarantine services. Quarantine services include:

Quarantine service

Type of activities

Health services or personal care services

  • Any activity that requires you to be physically present at an identified quarantine facility.

Security services

  • Monitoring compliance of people quarantining under requirements.
  • Marshalling groups of quarantined people in common areas.
  • Accompanying people between different areas within a quarantine facility.
  • Face to face contact with people who are quarantining.
  • Any other activity that involves you being physically present at an identified quarantine facility.

Other– all front and back of house hotel services and cleaning services

Any service or function that requires you to be physically present at the identified quarantine facility including cleaning, laundry, maintenance, kitchen and food services, guest services, front of house, management or administration.

For example:

  • Cleaning a room where someone is quarantining.
  • Cleaning a room where someone has quarantined.
  • Handling rubbish or linen from a room where someone is quarantining.
  • Handling items that have someone who is quarantining has touched, such as luggage.
  • Providing reception check in and check-out services Any maintenance work such as repairing or maintaining lighting or air-conditioning.
  • Gardening or landscaping.
  • Preparing meals in the hotel kitchen.
  • Working as a hotel manager, finance or administration worker where the work is physically located at the identified quarantine facility.

Maintenance and repair contractors who provide unscheduled or irregular maintenance or repair services must wear a mask and follow infection control directions while at the hotel and be tested if directed by a public health emergency officer.

Anyone who is present at an identified quarantine facility only to transport food or goods to or from the facility does not have to be tested.

For example, delivering:

  • food or alcohol for the hotel kitchen.
  • takeaway meals for guests where the meals are left outside.
  • clean linen to the hotel.

Passenger transport services

Transport providers endorsed by the Department of Transport and Main Roads with a transport plan in the form approved by the Chief Health Officer. For example, transporting an international arriving air crew or passenger who is a quarantine person from the airport or port of entry to a quarantine hotel in a bus or in a taxi that is operating under an endorsed transport plan.

Anyone who works at government arranged accommodation who doesn’t fall into one of the above categories does not have to get tested. For example, a back of house administrative worker, cook or gardener who doesn't have contact with people who are quarantining. If you wish to get tested, the hotel operator or other entity that employs you should help with this.

Record keeping

When asked by an emergency officer or contact tracing officer, hotel operators must supply records of the following:

  • a weekly record of the names of quarantine facility workers who have provided quarantine services
  • informing workers that they must be tested for COVID-19 before they start duties
  • permitting access so hotel staff can be tested
  • notice given by quarantine facility workers when undertaking a test
  • support for all workers to get tested
  • name and contact details of any maintenance and repairs contractors.

All of the above records must be stored securely and not used for any other purpose than to give them to an emergency officer or contact tracing officer when asked.

Testing of facility workers in quarantine environments will increase the safety of the staff, their families and the community.

Transport operators

Transport operators (excluding ambulance and emergency services) must be endorsed by the Department of Transport and Main Roads and have a transport plan. Workers providing transport services must follow all conditions under the transport operators endorsed transport plan.

For full details read the Requirements for Quarantine Facility Workers Direction (No. 4).

Questions and answers about this Direction

What are surveillance testing requirements?

Surveillance testing is regular COVID-19 testing required for some high-risk workplaces, such as people who provide services or do work of any kind that requires them to be physically present at government arranged accommodation. Anyone who transports people who have been overseas in the last 14 days (excluding travel on a quarantine free flight from a Queensland safe travel zone country), to or from government arranged accommodation must undertake surveillance testing.

Read more about surveillance testing obligations for:

According to the Australian Health Protection Principal Committee (AHPPC) there are benefits in testing asymptomatic people who work in environments that have a high risk of COVID-19 transmission. This includes people who provide quarantine services at government arranged accommodation and close contacts of confirmed COVID-19 cases.

Large-scale testing of asymptomatic people in areas that are not high risk is not supported.

How often do I have to get tested?

You must be tested for COVID-19 with a throat and deep nasal swab and screened for COVID-19 with a saliva collection test within seven days of starting work at government arranged quarantine accommodation. If the hotel where you work becomes a government arranged quarantine hotel you must be tested within seven days of the premises becoming a government arranged quarantine accommodation provider.

You must continue to be tested for COVID-19, meaning:

  • Quarantine facility workers who have started the vaccination process must:
    • have a throat and deep nasal swab test and be screened for COVID-19 with a saliva test within 7 days after their first  shift
    • have a saliva test each shift
    • provide evidence of starting the vaccination process when asked by an emergency officer.
  • Quarantine facility workers who have not started the vaccination process because they are unable to be vaccinated must have a:
    • throat and deep nasal swab test and be screened for COVID-19 with a saliva test within 7 days after their first shift
    • throat and deep nasal swab test on a rolling 7 day testing cycle
    • saliva test each shift.
  • Quarantine facility workers must have a throat and deep nasal swab test if they will be away for 7 days or more. They must be tested at least every 7 days until 14 days have passed since their last shift.

You must continue this surveillance testing until you stop working at the premises or it no longer provides government arranged quarantine accommodation.

If you develop COVID-19 symptoms or have been directed to isolate by an Emergency Officer, you must :

  • seek medical attention immediately
  • get tested for COVID-19
  • isolate until you receive a negative test result and have no symptoms.

You can get medical attention by calling:

  • your usual doctor, who will advise you of next steps
  • 13 HEALTH (13 43 25 84)
  • Triple zero (000) in the case of an emergency

Do I have to wait to be tested if I develop symptoms?

No. If you experience symptoms, no matter how mild, between your regular tests you must get ested immediately and isolate. You cannot attend your workplace until you receive a negative result and no longer have symptoms.

Who has to be tested?

#quarantine-services

Quarantine facility workers are anyone who is a Queensland Government agency, Australian Defence Force or hotel operator employee, volunteer or contractor who provides a service or does work of any kind that requires them to be physically present at government arranged accommodation. Quarantine facility workers also include bus drivers or support workers that transport international arriving crew or passengers (excluding people who travelled on a quarantine free flight from a Queensland safe travel zone country) to or from government arranged quarantine accommodation.

Quarantine service

Type of activities

Health services or personal care services

  • Any activity that requires you to be physically present at an identified quarantine facility.

Security services

  • Monitoring compliance of people quarantining under requirements.
  • Marshalling groups of quarantined people in common areas.
  • Accompanying people between different areas within a facility.
  • Face to face contact with people who are quarantining.
  • Any other activity that involves you being physically present at an identified quarantine facility.

Other– all front and back of house hotel services and cleaning services

Any service or function that requires you to be physically present at the identified quarantine facility including cleaning, laundry, maintenance, kitchen and food services, guest services, front of house, management or administration.

For example:

  • Cleaning a room where someone is quarantining.
  • Cleaning a room where someone has quarantined.
  • Handling rubbish or linen from a room where someone is quarantining.
  • Handling items that have someone who is quarantining has touched, such as luggage.
  • Providing reception check in and check-out services Any maintenance work such as repairing or maintaining lighting or air-conditioning.
  • Gardening or landscaping.
  • Preparing meals in the hotel kitchen.
  • Working as a hotel manager, finance or administration worker where the work is physically located at the identified quarantine facility.

Maintenance and repair contractors who provide unscheduled or irregular maintenance or repair services must wear a mask and follow infection control directions while at the hotel and be tested if directed by a public health emergency officer.

Anyone who is present at an identified quarantine facility only to transport food or goods to or from the facility does not have to be tested.

For example, delivering:

  • food or alcohol for the hotel kitchen.
  • takeaway meals for guests where the meals are left outside.
  • clean linen to the hotel.

Passenger transport services

Transport providers endorsed by the Department of Transport and Main Roads with a transport plan in the form approved by the Chief Health Officer.  For example, transporting an international arriving air crew or passenger who is a quarantine person from the airport or port of entry to a quarantine hotel in a bus or in a taxi that is operating under a endorsed transport plan.

Anyone who works at government arranged accommodation who doesn’t fall into one of the above categories does not have to get tested. However if you wish to get tested, the hotel operator or other entity that employs you should help with this.

I’m not an employee of a government arranged quarantine accommodation, do I still have to get tested?

Anyone who provides a service or does work of any kind at government arranged quarantine accommodation must be tested even if you are employed by an external company. For example, if you are a cleaner who is a contractor to a hotel, you are still required to follow the quarantine testing rules.

Do I have to get tested if I have not provided quarantine services in the last 14 days?

People providing quarantine services at government arranged quarantine accommodation do not have to get a throat and deep nasal COVID-19 test or saliva test if they have not provided quarantine services in the last 14 days.

What is an identified quarantine facility?

An identified quarantine facility is any government arranged accommodation where people are completing quarantine. For example, a hotel where people arriving from overseas have been directed to quarantine, is an identified quarantine facility.

This does not include a home residence. For example, a farm where seasonal workers have been directed to quarantine or a home where someone has been directed to quarantine, is not an identified quarantine facility.

A hospital is not an identified quarantine facility.

What is a designated zone?

Designated zones are clearly signed throughout government arranged accommodation and include any of the following:

  • a floor where someone is quarantining or has been accommodated
  • a corridor connected to a room where a person is quarantining
  • a lift, stairwell or other area that provides access to a floor where a person is quarantining or has been accommodated
  • an area identified by the Queensland Health manager (for example a foyer) during the time a quarantined person is in the area.

I thought you could only be tested if you had symptoms?

According to the Australian Health Protection Principal Committee (AHPPC) there are benefits in testing asymptomatic people who work in environments that have a high risk of COVID-19 transmission. This includes people who provide a service or do work of any kind at government arranged quarantine accommodation and close contacts of confirmed COVID-19 cases.

Large-scale testing of asymptomatic people in areas that are not high risk is not supported.

Why is our quarantine worker testing protocol different to other states?

Other states and territories have different considerations and are at different stages of their COVID-19 response. It was agreed at National Cabinet that the states and territories are responsible for implementing their own restrictions.

Do I have to pay for the test?

Staff working at government arranged accommodation do not have to pay for either the saliva collection test or throat and deep nasal swab test.

Where can I get tested?

Your employer will inform you of the time, date and location of testing at your workplace.

What should I do if I miss my routine test?

If you were unable to have a saliva test for a shift because testing wasn’t available before, during or after your shift, you must let your employer and Venue Manager or Health Manager know and arrange a make-up test.

If you have not started the vaccination process and you are unable to attend testing times for your throat and deep nasal swab that are available onsite, you can visit a fever clinic.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a quarantine facility worker. This will allow you to be tested, even if asymptomatic, and you will be prioritised for testing.

If you have not started the vaccination process you must not go back to work at government arranged accommodation until you have completed your 7 day throat and deep nasal swab test.

How will I receive my results? How long will it take?

Results are usually available within a couple of days after the test was taken.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result of your throat and deep nasal swab is negative, you will be contacted by public health clinical support staff, this may be by phone or by SMS.

You will not be notified of the results of your saliva test, unless it is positive.

Can I still go to work while waiting for my test results?

If you are not experiencing any symptoms you can keep working while you wait for your test results. You do not have to isolate at home.

If you have any COVID-19 symptoms, no matter how mild, you must isolate until you have received a negative test and have no symptoms.

What happens if I test positive?

If your test is positive, it is important that you isolate from others. If your clinical condition is such that you require hospital care, you will be transferred for isolation in hospital and further care.

If you live with others, they must quarantine.

Find out more on what happens if you test positive to COVID-19.

If I have to quarantine while I wait for my results, will I still be paid?

You should speak to your employer as they will be able to advise on their human resource policies regarding payment when quarantining.

Will the people I live with have to quarantine/get tested too?

No. People you live with will only have to get tested if they develop COVID-19 symptoms or come into contact with someone who has tested positive.

Does the amount of contact I have had with people who are quarantining (or things they have touched) matter?

No. Quarantine facility workers who provide a service or do work of any kind that requires them to be physically present at government arranged accommodation, and transport providers who transport quarantined people, must comply with quarantine facility worker testing requirements.

Can I visit a hospital, residential aged care facility or disability accommodation service if I am waiting for the result of my test?

If you are still waiting for your routine test results and you do not have any COVID-19 symptoms you can visit a hospital, residential aged care facility or disability accommodation service. You must follow all instructions outlined in the Aged Care Direction, Disability Accommodation Services Direction and Hospital Visitors Direction.

Why is mandatory testing important now?

While we have seen a decrease in the number of community acquired COVID-19 cases in Australia, globally the number of COVID-19 cases has increased. As a result, there has been an increase in the number of returning travellers testing positive to COVID-19 in government arranged quarantine.

Testing of staff who are at a higher risk of coming into contact with someone with COVID-19 will increase the safety of staff, their families and the community.

This measure is a recommendation of the Australian Health Principal Protection Committee (AHPPC) and delivers another layer of protection on top of the excellent infection control measures Queensland has already.

Who do I speak to if I have more questions?

Please speak to your employer who can direct you to further resources and discuss the requirements of surveillance testing.

How will I be notified of testing requirements?

Your employer will use their own communications methods to notify you of testing requirements.

What happens if I refuse to be tested? Will I be fired if I refuse to have a test?

You cannot return to work at government arranged accommodation if you don’t get tested every 7 days with a throat and deep nasal swab (if you have not started the vaccination process) and if you don’t have a saliva test as soon as available at your next shift. If you do return to work without getting tested, you may be given an on-the-spot fine of $1,378, a court-imposed penalty of up to $13,785 or 6 months' imprisonment.

If you do not wish to be tested, you should speak to your employer about alternate work arrangements.

Questions about saliva testing

What is saliva testing and how does the saliva test work?

Saliva testing is a test that uses the saliva from your mouth to test for COVID-19.

The test is painless and simple. It may be collected by a healthcare worker or you may be asked to collect it yourself under supervision from a healthcare worker.

Saliva testing is only able to detect the presence of COVID-19 in the saliva, a positive test may mean you either have COVID-19 or it may show evidence of a previous COVID-19 infection. The test is not able to detect other respiratory viruses, or drug substances, or whether you are pregnant.

The test can be conducted daily without any side effects.

Does the saliva test detect anything other than COVID-19 (alcohol, other medications, recreational drugs, pregnancy)?

No. Saliva testing only tests for COVID-19. The test is not able to detect other respiratory viruses, or drug substances.

How accurate is saliva testing?

The throat and deep nasal swab remain the best test for anyone with symptoms because it is more accurate. At this time, the saliva test is only used as a screening test for some people without symptoms who will need frequent testing (people who are asymptomatic).

If you develop any symptoms of COVID-19, you should not go to work and get a COVID swab test from a fever clinic or through your local doctor.

If I have a saliva test and develop symptoms later in the day or the next day, what should I do?

If you experience symptoms, no matter how mild, between your regular tests you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative result and no longer have symptoms.

Does saliva testing hurt?

No. The saliva testing is painless, not invasive and takes about one minute.

What are the risks with frequent saliva testing? Will my mouth get sore? Are the chemicals safe to have every day?

There are no risks associated with frequent testing.

What happens if I test positive from a saliva test?

If you test positive to COVID-19 from a saliva test, you will have to isolate immediately.

You will have to have a throat and deep nasal swab test to confirm the result of the saliva test. The throat and deep nasal swab remain the best test for anyone with symptoms because it is more accurate. At this time, the saliva test is only used as a screening test for some people without symptoms who need frequent testing (people who are asymptomatic).

A Queensland Health representative will contact you and will tell you what to do if this happens.

Questions about testing when away from work

How do I get tested if I am travelling somewhere that does not have easy access to testing facilities?

Quarantine facility workers can be tested at a number of locations including:

  • at their work facility when pathology staff are present
  • Queensland Health fever clinics
  • any other private pathology provider.

If you are travelling to a location where testing facilities are not available, talk to your Queensland Health contact to understand what you will need to do.

How do I get tested if I’m travelling interstate?

All states and territories have agreed that quarantine facility workers will be able to be tested and do not need to quarantine if they have no symptoms.

You should inform a healthcare worker at your facility before any expected absence (this includes leave and having no rostered shifts). Queensland Health will provide you with the three pathology test forms to be used during your time away, anywhere in Australia.

What does away from work mean?

Away from work includes:

  • planned or unplanned leave
  • finished a scheduled deployment
  • no longer working for a facility (for example you quit, your employment was terminated, or you resigned)
  • casual and part time workers who don’t have a rostered shift for more than 7 days.

Questions about personal protective equipment

What face mask can I wear?

Before 15 May 2021

You must wear a surgical face mask when in a designated zone in a facility.

From 15 June 2021

You must wear a PFR or P2/N95 respirator, eye protection and other personal protective equipment as told by the Queensland Health venue manager when in a designated zone.

You cannot wear a mask that does not meet the above standards.

You will be provided with a mask by your employer.

What if I can’t wear a P2/N95 mask or approved purified air powered respirator?

If you are unable to wear a P2/N95 mask or approved purified air powered respirator you must not enter a designated zone of an identified quarantine facility.

When do I have to wear a face mask?/ What are the requirements for respirators?

Before 15 June 2021

Quarantine facility workers must wear a surgical face mask when in a designated zone in a facility.

From 15 June 2021

Quarantine facility workers must comply with personal protective equipment requirements when in a designated zone in a facility and:

  • be fit tested for a PFR or P2/N95 respirator
  • be trained in how to perform fit checking
  • wear a PFR or P2/N95 respirator, eye protection and other personal protective equipment as told by the Queensland Health venue manager when in a designated zone.

Queensland Health will work with hotel operators and employers to implement fit testing and training for PFR and P2/N95 respirators.

What happens if I refuse to wear a face mask?

If you refuse to wear a face mask you cannot enter a designated area. If you enter a designated zone without a mask you may be given an on the spot fine of $206.

What is fit testing?

The fit testing of PFR or P2/N95 respirators in the respiratory protection program guidance outlines the safe and practical integration of fit testing into respiratory protection programs.

What happens if the fit testing fails? / Can I continue to work at an identified quarantine facility?

You can continue to work at an identified quarantine facility as long as you do not enter a designated zone.

The identified quarantine facility will ensure you are temporarily moved to another area to work if fit testing fails.

If this is not possible, you must discuss this with your line manager and consult with the local Human Resources Team for other options.

What personal protection equipment (PPE) do I need to wear as a maintenance or repairs contractor?

If you are entering a designated zone of an identified quarantine facility you must wear PPE as instructed by an onsite Queensland Health employee. If you do not wear appropriate PPE or if you are exposed due to a breach in PPE, you may be directed by an emergency officer to undertake surveillance testing.

Questions about the vaccine

What does it mean to have started the vaccination process?

Current employees

You must comply with vaccination requirements if you are likely to have direct or indirect contact with a person who has COVID-19. This means you must:

  • have received one dose of COVID-19 vaccine; and
  • receive a second dose of the vaccine when required; and
  • have notified the quarantine facility of your vaccination.

New employees

If you start work as a new employee, you must comply with vaccination requirements if you enter a designated zone of an identified quarantine facility. This means you must:

  • have received one dose of COVID-19 vaccine before starting work; and
  • receive a second dose of the vaccine when required; and
  • have notified the quarantine facility of your vaccination.

Do I need to be tested while away from work if I have been vaccinated?

Yes. You must still have a throat or deep nasal swab every 7 days while you are away from work, even if you have been vaccinated for COVID-19. You must continue to be tested until 14 days have passed since you have been at work.

Can I continue to work if I haven’t received my first dose? / Can I continue to work if I have received my first dose but haven’t had my second dose in the appropriate time?

You may continue to work in an identified quarantine facility if you are unable to be vaccinated as long as you do not work in a designated zone.

The identified quarantine facility will ensure you are moved to another area to work if you are unable to be vaccinated for a medical reason. If you are waiting to receive your first dose of the vaccine you will be temporarily moved to another area to work until you are vaccinated.

If this is not possible, you must discuss this with your line manager and consult with the local Human Resources Team for other options.

I need to provide evidence I have been vaccinated, how can I do this?

You can use your immunisation history statement as evidence. This is available from the Australian Government through:

For more information see the Australian Government website.

You will need to notify the Queensland Health manager of the facility when you receive your vaccine.

Questions about endorsed transport providers

How can I become an endorsed transport provider?

Transport providers who move quarantined persons must be endorsed by a government authority. To become an endorsed transport provider, you must:

  • Complete the Chief Health Officer approved transport plan template.
  • Submit a copy of your transport plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled quarantine passenger service.
  • Receive your endorsement notification from the Department of Transport and Main Roads.
  • Print and sign the Statement of Compliance.
  • Display the signed Statement of Compliance and keep a copy of the approved transport plan in an easily accessible location in all vehicles used as part of the transport service.

Questions about transport plans

What is a transport plan?/ Do all transport providers need a transport plan?/ I’m not transporting quarantined persons to government arranged accommodation, do I need a transport plan?

A transport plan outlines what endorsed transport providers will do to keep themselves and the community safe, to help stop the spread of COVID-19.

Transport providers must use the Chief Health Officer approved transport plan template . The template outlines the minimum standards transport providers need to meet when providing transport services for quarantined persons. This includes ensuring all passengers and employees are given clear instructions, so they know what they have to do.

Everyone who is involved in providing transport services for quarantined persons to or from a place of quarantine must submit and comply with the transport plan. This includes moving quarantined persons to government arranged accommodation, private residences and vessels.

Transport providers not providing services for quarantined persons to or from a place of quarantine do not need a transport plan. For example, airport operators only moving passengers or air crew across the tarmac.

Can the vehicle being used to transport quarantined persons be used for any other purpose?

Yes. Ideally, vehicles should be dedicated to the sole purpose of transporting quarantined passengers. However, this may not be possible for small businesses only moving quarantined persons from time to time. If transport providers need to use their vehicles for other purposes, they must comply with all requirements outlined in the transport plan, including cleaning after moving quarantined passengers. Transport providers should consider any risks to their staff or other passengers if they use vehicles for multiple purposes.

All vehicles used for moving passengers to or from quarantine must carry a copy of the transport plan and display the signed Statement of Compliance. Drivers must provide a copy of the transport plan to an emergency officer when asked.

What if the details in the transport plan change?

Any changes to the transport providers’ contact information, operation, trading name or any other changes must be reported to the Department of Transport and Main Roads immediately. For example, if the operator no longer provides services to quarantined persons or ceases to trade.

Who can I contact if I have questions about the transport plan template?

You should contact the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au.

What if I can’t comply with the transport plan?

If a transport driver or provider is unable to comply with a requirement under the transport plan, an endorsement cannot be provided. You will need to apply for and receive an exemption to be able to operate quarantine transport services.

Read the steps to apply for an exemption.

What is a ‘nominated premises’?

A nominated premises is the place where people complete their mandatory quarantine as directed by an emergency officer. This can include a:

  • room in government arranged accommodation
  • private residence (particularly for Queensland based air crew)
  • maritime vessel.

What is a ‘vehicle’?

A vehicle includes all modes of transport used for moving quarantined passengers to and from a nominated premises by land, water or air. For example, a bus, taxi, limousine, ferry or helicopter.

Vehicles used for moving quarantined passengers must:

  • ensure there is 1.5 metres between the driver and the passenger or have a physical barrier between the driver and the passenger, unless this is unsafe; and
  • have windows and air-conditioning to allow air flow within the vehicle.

What is a 'driver'?

A driver is anyone who operates a vehicle for example, vessel operators, helicopter and airplane pilots, bus drivers, limousine drivers, taxi drivers.

Questions about a Statement of Compliance

What is a Statement of Compliance?

A Statement of Compliance is a document that confirms a transport provider is compliant with the minimum standards established by the Chief Health Officer to help stop the spread of COVID-19.

Each vehicle used to transport quarantined persons must display the Statement of Compliance, so it is visible to all passengers and relevant authorities. Multiple vehicle registrations cannot be listed on a single Statement of Compliance.

Questions about training

Who has to complete the infection control training?/ How long will the training take to complete?

Anyone who drives or cleans a vehicle used to transport quarantined persons to and from a nominated premise must complete one of two online courses prior to transporting quarantines persons.

A statement of training completion must be attached to the transport plan when submitted to Department of Transport and Main Roads.

Before you can complete the Queensland Health training package, you will need to register for an ‘iLearn’ account (this is not necessary for the DRVR training). This registration process can take up to two days. Please allow enough time to register for and complete the training before the Transport Plan is submitted to the Department of Transport and Main Roads.

How do I access the Queensland Infection Control training?

To access the training:
  • login to iLearn
  • register (for non-Queensland Health employees who do not have an iLearn account)
    • use the link at the bottom of the page ‘Register here for an iLearn account’
    • use a work email address (if possible) for faster approval
    • when asked for the ‘Account type’, select ‘Other’
    • please note registration can take up to two days
  • enrol in the course (once your iLearn account has been activated)
  • search for the course using the words ‘quarantine infection control’
    • it will return only one result – ‘Quarantine Infection Control training’ – this is your course.

If you need help with registration or access to iLearn, see the support page or call 1800 198 175.

If you need help with the training course, email cdu.online@health.qld.gov.au

How do I access the DRVR Training?

To access the training:

  • Access the DRVR enrolment page
  • Enrol in the Quarantine Infection Control for Drivers by clicking the ‘Enrol for free’ link
  • Create a new account by filling out:
    • Name, email, password, company you drive with, Country and State, phone number and drivers licence number.
    • Read and agree to the terms of use and customer privacy policy
  • After creating a new account you will receive an email with the link to sign in
    • Click the ‘Sign in URL’ link and log in using your registered email address and password
  • Choose the ‘Quarantine Infection Control for Drivers’ training course
  • Click the link ‘enrol for free’ to begin the course

If you need help with registration, access to DRVR Training or help with the training course, submit your enquiry via the DRVR Contact Us page.

Questions about PPE

What do drivers need to have in the vehicle?

Transport providers must ensure the following items are available to all drivers transporting quarantined passengers:

  • hand sanitiser
  • 2-in-1 disinfectant wipes or other sanitisation products
  • disposable surgical face masks
  • reusable goggles for each driver, clearly labelled with their name.

When do drivers have to wear personal protective equipment (PPE)?

The driver must wear a single use surgical face mask and reusable goggles before picking up quarantined passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

What Personal protective equipment (PPE) do cleaners have to wear?

Cleaners must wear new PPE for each vehicle they clean. Cleaners must put on the following PPE before entering a vehicle to clean it:

  • single use latex or nitrile glove
  • single use surgical face mask
  • disposable plastic apron
  • cleaned reusable goggles.

Questions about transporting passengers

What do drivers need to do when transporting passengers?

Before picking up quarantined passengers, drivers must ensure the vehicle:

  • is cleaned
  • has enough fuel to get between the two destinations and to the location where the vehicle will be cleaned
  • has enough seats for the number of passengers expected to be picked up
  • ventilation settings (including air-conditioning and windows) are set to promote fresh air
  • is parked in a designated pick up/waiting area that will allow physical distancing between the driver and passengers.

Drivers must maintain physical distancing between themselves and quarantined passengers. Passengers should maintain physical distancing where possible.

The driver must wear a single use surgical face mask and reusable goggles before picking up quarantined passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

When picking up and dropping off passengers, drivers must:

  • not be in the vehicle while passengers are finding or leaving their seats
  • follow the instructions of authorised officers
  • make sure all passengers are wearing surgical face masks before entering the vehicle
  • ensure passengers load their luggage; where passengers need help to load luggage, drivers must use hand sanitiser before and after touching luggage.

Drivers must take the shortest route possible between the two destinations and use air conditioning and windows to allow for air flow.

Do passengers need to practise physical distancing when they are being transported?

Passengers should maintain physical distancing where possible. However, a 1.5 metre physical distance is not strictly required between passengers when they are being transported.

There must be a minimum of a 1.5 metre distance between the driver and passengers when they are being transported or a physical barrier installed, unless this is unsafe.

When picking up and dropping off passengers, drivers should keep a 1.5 metre distance from others and park the vehicle at a location that allows for passengers to practise physical distancing.

Questions about cleaning

How do endorsed transport providers need to clean vehicles?

Endorsed transport providers must clean vehicles as per the minimum standards outlined in the transport plan, after each quarantined passenger service.

Which cleaning and disinfectant solutions are listed by the Therapeutic Goods Administration?

Transport providers must use:

Questions about testing

What are the surveillance testing requirements?

Surveillance testing is regular COVID-19 testing required for some high-risk workplaces, such as people who provide services or do work that requires them to be physically present at government arranged accommodation.

Anyone who transports people who have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country), to or from government arranged accommodation must undertake surveillance testing.

The Requirements for Quarantine facility workers Direction outlines surveillance testing requirements for transport operators.

Transport providers transporting a person to quarantine at a home residence or another premises that is not government arranged accommodation do not need to undertake surveillance testing. If you do experience symptoms, no matter how mild, you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative COVID-19 test result and no longer have symptoms.

According to the Australian Health Protection Principal Committee (AHPPC) there are benefits in testing asymptomatic people who work in environments that have a high risk of COVID-19 transmission. This includes people who provide quarantine services at government arranged accommodation and close contacts of confirmed COVID-19 cases.

Large-scale testing of asymptomatic people in areas that are not high risk is not supported.

What happens if a driver or a cleaner develops COVID-19 symptoms?

If you experience symptoms, no matter how mild, you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative COVID-19 test result and no longer have symptoms.

Questions about penalties and enforcement

Are there penalties if transport providers don’t comply with the rules set out in their transport plan?

Yes. If you don’t comply you may be given an on-the-spot fine of $1,378 (vaccination and testing) or $206 (PFR or P2/N95 respirator) for individuals and $6,892 for corporations, a court-imposed penalty of up to $13,785 or 6 months' imprisonment.

Who can I report non-compliance to?

If you wish to report a business that isn’t complying with restrictions, you can report them through PoliceLink on 131 444.

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Questions and requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

You can apply for an exemption to a Direction online.